Reinstalling Indesign CS5.5

My computer got Crypto Virus. Lost it all. Now I need to reload InDesign CS5.5. I have a license but I can't get it to download.

Try the links at the bottom of this page: Download and Installation Help

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Why do I have to reinstall InDesign CS5.5 at every start-up?

I've had InDesign CS5.5 only a few days and have had to reinstall it everyday. It installed fine from the disk the first time. I used it for a couple hours, ran perfectly. I turned off my laptop that night and the next morning when I went to use InDesign again I received the following error message and was unable to access the software:
Adobe InDesign is missing required files. Please reinstall.
Missing files: \Program Files\Common Files\Adobe\Type Support\...\CP1252.TXT
Each time I have reinstalled and once again the program works fine. Until I turn off my laptop. I thought an old trial of InDesign might be part of the issue but I've uninstalled all that and still have the same problem.
Running Windows 7 Professional on a Dell Vostro laptop. Intel i5. 4GB RAM
Thanks in advance for any help.
-N

There have been two similar reports in the last year or so that I can find, and it looks like an installer problem when CS3 was previously installed (did you have CS3 or CS4 installed and remove it?).
What seems to be happening is that the type support files aren't properly written to the correct location, and it wasn't entirely clear to me this morning if either previous report was finally resolved. That said, I'd do the following:
Uninstall using Windows control panel.
Reboot
Run the CS5 clean tool: Resolve installation problems with CS5 Cleaner Tool
Run MSconfig and trun off non-essential startups, especially antivirus, browser helpers and toolbars, iTunes, and instant messengers.
Reinstall any versions you want, in chronological order. Be sure InDesign is installed into the Program Files (x86) folder (this should happen automatically if you leave the default location).
Run MSconfig again and restore normal startup.

I am having a hard time reinstalling Indesign CS5?

I had to uninstall indesign CS5 because it wouldn't open on my computer. I just got a new MAC and when I transferred it over it stopped working. In the meantime I installed a trial of the new Indesign CC and now I can't figure out how to just put the CS5 version back on there. I have the serial number... do I need to uninstall my trial. What do I use to reinstall it with my serial number?

If you don't have your original installer disks or downloads, yo can get what you need from the links at the bottom of this page: Download and Installation Help

Prob uninstall & reinstall Indesign CS5.5

Please it is being a nightmare for me
Adobe asked me to uninstall and reinstall Indesign (I have a master collection) CS5.5. Because I had a problem.
So I uninstall Indesign, and went trough Adobe Assistant Dowload to download Indesign CS55 but it does not recognize my Licence and so it install only the trial (in a non appropriate language) So i unistall it again...
I've never get the first installation from a DVD but from Adobe website.... And I dont want to take the risk to reinstall the full Mastercollection
So my question is : Do i have to reintall Indesign only from Adobe Assistant Download ?? Or is there another link for that ?? I dont want the trial

You should be able to run the installer from the master collection and choose which programs to install, and that's the installer that will recognize the serial number you have.
Next time you have a problem and someone tells you to uninstall and reinstall, come here first for a second opinion. We can aften figure out what's wrong and fix it without having to go to that extreme.

Cannot reinstall InDesign CS5

I am on Mac OS X 10.7.2. CS5 Design Premium / Student License
Today InDesign would not open. A window would appear that said InDesign was "incomplete or damaged." I uninstalled InDesign using the uninstaller - I thought all was well because I was able to selectively uninstall InDesign with all my other programs being uneffected.
However, when I tried to reinstall InDesign with my code and serial number I get the message "this is not a valid entry for this product."
I am utterly at a loss. Why am I not able to reinstall my product?

Just a guess here, but you may need to contact Adobe tech support. I think what happens is that you send Adobe the serial number, they look it up and see that it is already registered, so the computer thinks you are trying to install it on more computers than your license allows. Maybe if you call them and explain your situation, they can reset the number on their end, and you can register in the normal way.

Need help reinstalling indesign cs5 (master collection)

I want to know if I put in the original discs...does this override and reinstall the entire collection? Or is there a way to only reinstall this particular program. Also there is not one currently to uninstall?

Hi,
I am sorry but CS5 is not in sales anymore. If you wish you can go for Creative Cloud which will give additional software including Master Collection and many more features at a very cost effective price.
You can visit Adobe.com for further details.
Regards,
Abhijit

Can not open InDesign CS5 after updating to Yosemite.

I cannot open InDesign CS5 after updating my iMac to OS X Yosemite. I received an error message that said I need to install the legacy Java SE runtime.
I searched through the topics in this Forum, and followed what was recommended.
I have installed the most current legacy Java SE 8 runtime and verified that it is on my computer,
then rebooted the computer, a 2014 iMac. I have uninstalled and reinstalled InDesign CS5.
I still receive the error message that I need to install the legacy Java SE runtime. Next steps?

CS5 is NOT supported under Yosemite. Additionally, in place operating system upgrades are nothing short of a crapshoot.
Try uninstalling, running the cleaner tool and reinstalling. If that doesn’t help a clean install of the operating system is in order.
Even then you’re on your own.

I have an old version of InDesign CS5, have not used in a while..about a year. It will not load nor allow me to uninstall and reinstall, please help. I have original discs and serial number. How can I fix this?

I have an old version of InDesign CS5, have not used in a while..about a year. It will not load nor allow me to uninstall and reinstall, please help. I have original discs and serial number. How can I fix this?

CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

Good morning , I have installed Creative Suite 5.5 Design Premium and I want to uninstall the Adobe Indesign CS5.5. Deactivation of the license is necessary before then reinstall ?

good morning , I have installed Creative Suite 5.5 Design Premium and I want to uninstall the Adobe Indesign CS5.5. Deactivation of the license is necessary before then reinstall ?

Are you just uninstalling ID, and leaving the rest of the suite in place? You don't need to deactivate to do that.
A suite license does not permit you to install individual components on many different machines so that different users have access to them, if that is what you are contemplating.

How to uninstall and reinstall Adobe InDesign CS5?

My Adobe InDesign CS5 stopped opening properly. Upon startup all the menu items were grayed out and unaccessible. Adobe Chat support advised me to uninstall and reinstall CS5.
My other Adobe programs are working fine. (CS5 photoshop, illustrator, acrobat, etc.)
MacBook Pro OS10.9.3
Anyone know how to uninstall and reinstall CS5?
Unfortunately Adobe chat service no longer supports this function on this older software.
Thanks for your help.

before you go to the trouble of uninstalling/reinstalling--try this (it's called resetting the preferences)
OOPs--I forgot that I was in the indesign forum
There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. There are two downsides to this method, however. First, you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow), and second, anytime you replace the preferences you will lose most program customizations, and using the keyboard method leaves you with no backup to restore them when the problem turns out to be something else.
My preferred method is to CLOSE INDESIGN and do a “manual” prefs replacement, which consists of finding and renaming the two files which make up the preference set: InDesign Defaults and InDesign SavedData. BOTH of these files should be replaced at the same time. You can delete them, but renaming or moving them will give you the opportunity to copy them back in the event that new prefs doesn’t cure your issue. When you restart ID, the program will look for these two files, and when they are not found, a new default set will be written.
source: Troubleshooting 101: Replace, or "trash" your InDesign preferences

Reinstalling Adobe InDesign CS5

Got a new computer and have to reinstall my InDesign CS5. Got on website and clicked on File 1, unzipped file and then clicked on File 2 and got this error message: "File archive missing. Need all parts in same folder in order to extract InDesign CS5. Download all parts." What should I do?

Hi Jeff,
I was on that website and I downloaded File 1 of 2 and that is fine. When I try to download File 2 of 2 it gives me an error message that says: “The file archive part of InDesign CS5 is missing. You need all parts in the same folder in order to extract InDesign CS5. Please download all parts. “ Now I get this message after I have downloaded File 2 and when I click on it to Run it.
Any suggestions?
-Ellen

InDesign CS5.5 crashes when trying to open ANY CS5.5 document

I am using InDesign CS5.5 and can't open any of my InDesign CS5.5 documents. The message "InDesign has stopped working" appears.
Even when trying to create a new document, again the message "Adobe InDesign CS5.5 has stopped working" - close programme.
InDesign was working perfectly on Friday. Saved and exported a file to pdf, all okay.
Are you able to help.

Hi Peter
I uninstalled the whole CS5.5, downloaded and ran the cleaning thing, reinstalled the whole suite but it came up with the message that the install had errors … every other module worked except Indesign which still did the same thing .. it would open, but not an existing or new doc … below is the error log
Did everything again.. same result
did it again but this time also deleted every folder with reference to 5.5 and cleaned the registry .. same result
finally, I did it all again, but this time did NOT install Fireworks (because of the error log below), 32bit Photoshop, Flash or the Apple support thingy .. and it now works !!
so it seems there is a problem with one or more of the above … was there an update around 24-26 May ??
Interestingly there's no icon against the Indesign program menu listing (but it still works) but the icon is still shown against all the 'indd' files
We rang support about 4 hours ago, they couldn't help but were going to look into it and get back to us 'within the hour' … needless to say they didn’t .. hope this 'work around' goes onto the blog and helps others
regards
Bruce
Exit Code: 6

InDesign CS5.5 crashes when trying to open or create files on Yosemite

Hi,
I've just recently migrated to a new iMac running Yosemite. Photoshop CS5.1, Illustrator 5.1 and Bridge 5.1 are working fine but I'm having major issues with InDesign CS5.5. Every time I try to open an existing file or create a new one the programme freezes and I have to force quit.
I've trawled the forums and have done everything mentioned including uninstalling/reinstalling, removing temporary cache files and preferences, removing Data Store, deleting the Adobe font list, and removing the SING component.
I ran Activity Monitor and have uploaded the details to Sample of InDesign - Pastebin.com and the Crash Report to http://pastebin.com/KdEEWadj
Please help, I'm getting desperate!
Thanks,
Dan

CS5.x is not compatible to Yosemite. It may or may not run, if it does never without problems.
Adobe applications should never be installed via migration. It is always making problems in the long run. If you have done so, deinstall them immediately, run Adobe's Creative Cloud Cleaner Tool (available on Adobe's Website) and install any application from it original installer.
I recommend to upgrade to a CC subscription. CS6 might also work, but it is now very old and 2 to 3 versions after CS6 have been released. If you get a new system upgrade it is NOT guaranteed that it will work as CS6 is now at the end if not out of its product life cycle.

Indesign CS5 won't install

Background:
I had been using InDesign CS5 for a couple years on my Win7 Ultimate x64 machine.   A year and a half ago, I reloaded the OS and didn't reinstall InDesign as I didn't need it then. It's used for a once-yearly project near year-end. My InDesign CS5 is the Pagemaker upgrade, - the install is from the download file gotten via the download manager when licensed from Adobe in 2010. I think it had updated to CS5.5 during that period but I don't have any files to install CS5.5,
Problem:
Tried to re-install it now, and the installer fails. It accepts the serial number but does not complete: ***I've attached the complete list of error messages at the end of this post. I've tried the install multiple times - initially with all the InDesign bells and whistles, then reboot and retried, and then again after rebooting a second time with none of the InDesign extensions chosen (thinking maybe one of those might be the cause) but no changes in symptoms.
Discussion:
I am thinking it is either something fundamental with InDesign CS5 conflicting with some Win7 update since the time when InDesign CS5 worked, or an interaction with the other Adobe products.
Other Adobe products on the machine:
Added after the time InDesign had worked
      Lightroom 3.6, Lightroom 5.7, and Adobe DNG converter.
Had been on, back when it all worked fine:
Photoshop CS5, Dreamweaver CS3, Acrobat 8 Standard and Adobe Reader XI. Helper apps are: Bridge CS3 and CS5, Extension Manager CS3 and CS5, Extendscript Toolkit 2 and CS5 and Device Central CS3 and CS5.
Any help and suggestions would be most appreciated. Thanks in advance for your help.
**** Complete list of installer error messages follows, (with duplicates of "WARNING: Payload cannot be installed due to dependent operation failure" removed. Where you see one, there had been between 3 and 20 in a row):
==================================================================
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 48 error(s), 64 warning(s)
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}
WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}
WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler x64: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_US: Install failed
ERROR: - Adobe InDesign CS5 Common Base Files: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure
ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failed

Sorry I didn't get back with you. Thanks for your help. I tried using compatibility mode - no change. Needed to then go through your CCleaner process. Uninstalled everything, did the CCleaner and then reinstalled in release order (most recent versions last).   At that point, all the programs worked fine but would not update. To get update working again, needed to find the link to the current standalone Application Manager exe file. Ran that and now all is right as rain.
Thanks again.

How to fix InDesign CS5 install/program-opening problems the "right" way?

After my second install of CS5 Design Premium, I was still having all sorts of problems with opening programs. InDesign was especially troublesome and I posted my woes at the bottom of this thread: http://forums.adobe.com/thread/661059?tstart=0
John Hawkinson (presumably an Adobe employee) kindly replied suggested I start a new thread so he could help me debug properly. So while the iron is hot...I'm ready...let's debug. Can it be done in an hour?
Other comments from John H.:
"You should realize that removing the welcome screen plugin is not supported and can come back to bite you later on. It would be better to fix it properly. Probably by reinstalling InDesign."

After about a minute though, the program opened, welcome screen and all...
Oh dear. Well, then I guess it's not stuck.
So, we know it's not specific to your customizations from CS3 or otherwise, since it doens't affect your new user. So it's either something about InDesign's installation on your machine, or something about your machine in general.
I forgot to ask: Do you have any font management software installed? Have you tried disabling it? That has been the source of a variety of problems... One of the things InDesign does at startup is enumerate all the fonts on your system. Do you have a really large number?
How about any plugins for InDesign or other software that modifies its behavior?
I am mostly out of ideas. Your Sample Process output is not very informative to me. It looks like it is in the midst of calls to the operating system (all the CF* stuff is Apple's CoreFoundation code), rather than inside InDesign's code itself. Which could implicate...the operating system's font subsystem, graphics subsystem, or, well, almost anything.
I'm afraid I'm almost out of ideas. It would seem pointless to suggest you replace your preferences, since you started out with a clean user account.
You can certainly de-install CS5 and run the CS5 Cleaner Tool and then reinstall. No promises that it would work, though, it might just be a waste of your time
If you're feeling really exciting, the only other thing (other than the above) that I would try would be to go the Activity Monitor, and choose View > Send Signal to Process and choose Abort (SIGABRT). That will force InDesign to crash. The crash report may be a bit more insightful than the call graph from the Sample Process. Though it'll be frozen at an instant in time, so it might not reflect what's going on during the bulk of the rainbow-wheeling. Anyhow, the relevant section is the "Thread 0 Crashed: " portion and the lines that follow until Thread 1.
I suppose it might be possible to instrument the CoreFoundation calls with dtrace. That's definitely not something I've done and it's probably easier to take out the WelcomeScreen plugin and soldier on. Hopefully something along the way will help before you get that far.
And of course, you can open an official support case with Adobe...

Reinstalling Indesign CS5.5

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