Handling Status of Servicable Material on Repair order Manually

Dear All
Is it possible to change the status of servicable material from Under repair>repaired>for delivery manually without using service order for the reapir order.
My scenario is that i am using Notification for the purpose of generating repair order and service order.
I create repair order for the purpose of tranfer of posting to different location and manage the status while creating service order revenue based directly from Notification as i need to create quatation for it and generate sale order and billing for the service order.
thank you
Nomi

Dear PeteA
I am using reapir order for moving my servicable meterial to different processes of return and repair processing.I am not using service order from the reapir order as what i think is that service order generating from repair order is only used for non revenue bearning,Am i correct?
Sir my other question is I create quatation > standard sales order>delivery--> Billing for the component which i sell for my service order.Issue is that When billing document is generated system post material in debit & sales value in credit on service order. Resultantly order total value shown in negative and negative value cannot be settled told by CO consultant.
raw mat Cr
Customer Dr
Sales cr on (service order)
Thank you,
Nomi

Similar Messages

Repair Order using BAPI_SALESORDER_CREATEFROMDAT2

Hi,
I am creating a Repairs order using the above BAPI, but it does not provide the functionality to add Servicable Material and Repair Information.
there was a similar forum where it was mentioned to use 'SD_SALES_DOCU_MAINTAIN', I am not sure where to pass this info and if this FM is safe to be directly used..
Regards,
Kaustubh.

Hi Kaustubh,
We are using 'SD_SALES_DOCU_MAINTAIN' to create the Repair Order and its working fine for us. We came at this conclusion only after extensive testing and debugging the standard BAPI.
The material vbapkom-matnr is 'REPAIR' in our case. You should check with your functional person about the same.
You need to populate the vbapkom-zmeng (quantity).
The servicable material field is vbapkom-matnr_g which is the actual material that needs repair.
You also need to populate the vbapkom-menge_g which is the servicable material quantity
Apart from this you have to populate the schedule line table vbepkom, partner table vbapkom and header structure.
My call looks like this       CALL FUNCTION 'SD_SALES_DOCU_MAINTAIN'
        EXPORTING
          i_vbakkom                 = wa_vbakkom
          i_call_bapi               = 'X'
          suppress_availibility_dia = 'X'
          status_buffer_refresh     = 'X'
        IMPORTING
          e_vbak                    = wa_vbak
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          ix_vbapkom                = lt_vbapkom
          ix_vbpakom                = lt_vbpakom
          ix_vbepkom                = lt_vbepkom
          return                    = lt_bapireturn
          ix_text_header            = lt_text_head.
Do let me know if you need any other information.
Regards,
Shubham
P.S.- You can also use the standard BAPI for doing this. But in that case you have to append fields matnr_g and menge_g to the item table vbap and then populate the extension table 'EXTENSIONIN' of the standard BAPI BAPI_SALESORDER_CREATEFROMDAT2.

Repair Order Configuration

Dear All,
Can anyone explain me step by step configuration required for Repair order i.e
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Regards
Ashish

Dear Ashish,
[Repair Order Config|Re: Repair&service Order]
[OISD|service notifiation 2 repair order]
[Req. Type/ Req. Class|service order - repair request]
Best Regards,
Amit

PR need to generate for Service material in third party process

Dear All
Is it possible to create Service PR for the service material in sale order like third party material.process
Please suggest how to configure the same?
Regards

Hi,
It is very much possible. please creat the third party vendor, and the service material.
Do partner determination for the vendor in CS module and follow the ref. links.
http://sap-sd-articles.blogspot.com/2009/03/sap-customer-service-processing-sd-sls.html
http://www.sap-img.com/sap-sd/process-flow-for-3rd-party-sales.htm
Also maintain copy controls for sales order type to billing type in case you want to use SD module itself.
Regards
DSR

Issue in generating Invoice with standard and service material

There is one scenario where along with standard material (i.e Tube bending machine) they charge the customer for the Design and Development of a machine (which is a service). Is it possible to make a standard order with the standard material(with excise and cst/vat) and service material (with service tax only) in one single order?
I have tried with both the material in a single order but while making invoice system is taking only the standard material as in item category we have mentioned Billing relevance from delivery document. And service material will not have the delivery.
I would be thankful if you could spare some time and check the exact problem.

Hello,
Yes.. this is a common problem when you use Delivery relevent material and service material in the same order. Why don't you use the service material in differnt order and invoice it? or do you have any restriction like the delivery relevent material and the service material should be billed in one invoice?
Prase

Material availability on order creation

Hi Experts,
                In OPJK for availability check during creation under "material availabilty" tab i have maintained checking rule PP, collect. conversion 3 (no creation if material missing) and checked box "check availability while saving".
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                 But on order creation, inspite of material shortage scheduling is taking place. Only on trying to release material shortage is being shown. How to ensure that during creation itself user gets the option to decide if order is to be created in spite of shortage ?
Regards

Hi,
I have maintained following settings in the system, system gives a information Message during order creation and system is rejecting the order release because of the missing parts.
1: Availability Check during order creation:
    No check - unselected.
    material availability during order save - checked
    checking rule - (anyone) PP
    Check type - atp
    collective conversion - (any)
2: Availability check during order release:
    No Check - unselected
    Status check - unselected
    material availability during order save - checked
    Checking rule - (anyone) 01
    Check type - atp
    Release material - no release if parts missing
   With this settings you should get the warning message " Order has missing parts" (CO292)
This is just a information message
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It is possible to save the order. If you want to check the missing parts click on the materials button to see the missing parts list.
Hope this will be helpful to you.
Pavan

Error in Depot Repair when creating repair order for SR

Hi,
I am getting the following error in Depot repair when creating a repair order for a Service Request :
"The Service Request Customer (GEJ Service Provider) does not own this item instance (&ITEM_INSTANCE). Please choose another instance. (IB_INSTANCE=21777)"
An Item Instance was created for customer A (Owner), then party relationship was created in IB with another customer (GEJ Service Provider).
Now a SR is created with customer as GEJ Service Provider and this item instance is selected.
The error is coming up when trying to create repair order for this SR.
Any idea how to resolve this issue?
Regards,
Mohammed

Mohammed
Please refer to this in Metalink note that says Deport Repair 11.5.10 enhancements and search for this ER number.
ER: 4723163
Service Request and Repair Order blocks of Depot repair do not allow ability to change Installed Base ownership of an item or creation of TCA relationships between existing TCA parties before creating a service request or repair order.
Ability to automatically change ownership for an install base tracked item when returned for repair.
ER 4723163
Patch 4910836
Look like you have applied this patch.
Coming to the issue you cannot achieve what you are trying. The only option is to add this subfunction Depot: Allow Change of IB Ownership to your menu of the resp you are trying to use and the message will be different:
This allows you change the ownership and create a repair order.
Unfortunately customer relationship is not going to help at this time. YOu may want to log an SR and see if that is intended in the future. I checked R12.06 but the same behavior is exhibited there as well.
Good luck!
Thanks
Nagamohan

Service Order Creation from a Repair Order - Reg

Hi,
I have a situation where a batch of 100 Pieces of a serialized Serviceable Material has been delivered by a Customer. I have to carry out repair and treat each piece as unique. i.e., a Job Order for each Piece of the Material.
I created a Repair Order, Delivery and perform PGR to inward the incoming Serviceable Material. Now each Serial Number is in stock.
Now, is it possible to automatically create 100 different Service Orders (based on Repair procedure) for each Piece and assign Serial Number to each of these Service Orders ? Or should I have to enter 100 line items one after another manually ?
Thanks.
Raj

Raj,
No, if you want to stay within standard, then you need to create 100 items on the repair order each for one unit, then do 100 seperate goods recipts which will then create 100 seperate orders..
PeteA

Automatic Service Order creation and OBD line item creation - Repair Order

Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
    In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
    Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
    Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
    Line Item I : SE
    Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
    Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
    Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards

Service order from a repair order

Hi,
I want to create a service order from the repair order (sales order).
In the sales order, i select "repairs" for the prinicpal item. After that, in the screen "Change Repair request xx: item data". this message appear " The system generates an item porposal automaticaly. Copy proposal?"
But the system take a long time and at least do not create the service order.
Another message appear, when i select SM Order "A service order has not been found for action 'Repairs' "
What's the prerequisites to create a service order from the repair order.
Thanks for your quick help

Pre requsits for this are :
Maintain Strategy group 84 in MRP 3 screen in material master.
Go to t-code OISD, here you can maintain plant, material,work centre, task list.
Now go to order creation put your material & quantity is 1 & enter system will genarate service order,
Go to item data >>> schedule line , here u will find service order tab click on that tab service order is displaying
else use IW32 or IW33 to see service order.
Reagrds,
kapil

Problem Creating Service Order SM03 from Repair order RAS type

Hi All,
While performing "Repair" action in repair order, we are triggering service order type-SM03
If the return material (serviceable material) is having Individual requirement settings in MRP4 screen, system proposing POP up screen for PO creation-
This POP up we need to restrict (even though as per present setting it is not effecting our business process)
This is because the serviceable material is copying as item "0000" in component tab.
Any inputs?
Thanks
Chidambaram

.

Status in Service Order Confirmation-relevant items

Hi SDNs,
When I create a confirmation follow-up from a service order / repair order/ etc, an set it to completed, relevant items in order keep in released status. Shouldn't they get completed too?
thanks
Pablo

Hi Pablo,
As of now standard SAP Service Order Confirmation status completion will not change the status of the preceding Service Order. But the customers can call and implement this scenario using the BadI : ORDER_SAVE which gets called after every Save. I feel that customers can hook their business specific logic here and thus can control the Status Management. Status of Service Confirmation is very important as it triggers the subsequent processes like Billing and Delivery.
Do you have such scenario where you need to change the preceding document? It would be great if you can share it in the forum.
Hope this helps.
Thanks,
Samantak.
Service Confirmation - Status
http://help.sap.com/saphelp_crm70/helpdata/en/0a/4d88ef587649f4a9d16bf34c487fe6/frameset.htm

Service Material Type(DIEN) handling

Dear all
How do we handle Service material Type? if we are not handling services in Ext services management. What will be the cycle of procurement, for example shal I have 1. material master, 2. vendor 3. inforecord, 4. Source list? Can I use Normal PO for ordering the service material, and what about goods receipt and stock and value maintenance and finally how do I handle Invoicing?
Thanks

Hi Samuel,
Procurement of Service material is same as procurement cycle of any material, the only difference is that instead of good receipt we do service entry sheet and invoice verification W.R.T. Service entry sheet.
Yes, you can maintain 1. Material Master, 2.Service Mater, 3.Vendor, 4.Inforecord.
5. You can not use normal PO and have to maintain account assignment category (K or C or P or any one ur requirement) and item Category D in PO (ME21N)
6. Create service entry sheet (ML81N) with respect to Purchase order,
7. Invoice Verification (MIRO) with respect to Service entry sheet
8. Payment to Vendor
Hope the above will help you,
Regards,
Biju K

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Repair order/Service order

Dear fnds,
Iam new for Customer Service.....
What is the Main Dufference of Repair order and Service Order.....
When it will have to Raise by the User...
Please Explain Me brief...i gone thr Help.sap....just explain me General terminology...
Thanks in Advcne
Regards
Luckky

Hello,
Repair order is an SD document with doc type RAS. Through thye repair order, and the equipment for service(material) will be received (retrun delivery), and the outbound delivery of the repaired material will happen.
Service order (PM/CS order) will capture the cost of the service, the spare parts used for the service.. etc. After capturing all, the invoice will be generated for the actual costs by resource related billing (DP90).
Hope you are clear.
Prase

Handling Status of Servicable Material on Repair order Manually

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