Reporting a problem with purchased apps.

I cannot report an issue with my purchased apps as instructed on apple website. When I clicked 'Report a problem', apple support webpage opens instead of message box I can send to support agents. What should I do?

I've done them all. When I click 'Report a problem' button next to a purchased item, instead of message box, Itunes support webpage(http://www.apple.com/uk/support/itunes/) opens.

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..i reported a problem with a App but nothing happend! What i must do now to get my money back?

Dear Community!
I have a problem with a App i purchased. These App was to buggy and crashes to often!
Yep, u know. I reported this problem to itunes-Store-Support over "Purchase History" and "Report Problem" for weeks.
And now? I cant report this problem again! What is with my money?
greetz
Stephan form Germany

You'll want to contact iTunes through http://expresslane.apple.com. When there just choose the right categories and send off an email. There you can make a request for a refund. Best of luck!!!

HT1933 how report a problem with a app purchase

no work

What 'no work', the purchase of the app or the app has downloaded but doesn't work on your device ?
If the purchase isn't going through then what happens, are you getting an error message ?
If the app has downloaded but doesn't work on your device then have you tried deleting and redownloading it via the Purchased tab in the App Store app on it ? If that hasn't fixed it then have you contacted the developer ? If you have and they can't help then try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Problems with purchasing apps

I attempted to purchase an app from the Appstore but when entering my card information, it told me that my information was declined. So I go onto check my bank account and I see that Apple has charged me money even though I did not buy the app and was told that my information was decline. I want to know why it is charging and taking my money when I did not buy anything. I also want my money back. This is very annoying and frustrating.

Each time that you add or change your card details a temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so (how long it takes to disappear will depend upon your card issuer).
Store holding charge : http://support.apple.com/kb/HT3702
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.

What is the email address to report a problem with purchases?

I need to contact billing dept to dispute charges, can't seem to find how and where I do that.

Try contacting them here: http://www.apple.com/emea/support/itunes/contact.html.

HT3702 Dear Customer Support... I have some problem with In-App Purchases and i can not Report a Problem in Itune

Dear Customer
I has one Iphone and I have some problem with In-App Purcases Because my sister purchased In-app when she play
and i can not report a problem in Itune,
I inadvertently purchased all of this application in Order Number: MH*****4H5 Date: 04/09/12 ,Order Total $36.81
So i can't use App store on my phone Because have problem Billing info and i dont want this order, I inadvertently purcased all of this application
Hopefully I can ge help from you as well.
Best Regards
<Edited By Host>

These are user-to-user forums, you are not talking to Apple here. All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4539 how to report a problem with a purchase

how to report a problem with a purchase

What type of problem ? If you've been over-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the item doesn't work, then depending upon the item type (app, ibook, music etc) then you might be able to re-download it via the Purchased tab in the App Store or iTunes store app : re-downloading . Music, films and tv shows can't be re-downloaded in all countries. If it's an app then you should also try contacting the app's developer before using the 'report a problem'
If you aren't in a country where you can re-download the item or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that item and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I have some problem with In-App Purchases

Dear Customer Support,
I have some problem with In-App Purchases
Because my 4 year-old daughters purchased In-App when he play
and i can not Report a Problem in Itune
I inadvertently purchased all of this application below.
Order Number:
Receipt Date: 16/04/12
Order Total: $99.99
Billed To: MasterCard
Diamond Dash,140000 wooga
Report a Problem In App Purchase $99.99
Payment Card Total $99.99
Hope I can get help from you as well.
Best regards
<Email Edited by Host>

Hi, ddddda
I've got the same problem, same rate.
I called to Apple Support and she recommended me to report by this link.
http://www.apple.com/asia/support/itunes/contact.html
(Select topic .. App store)
Within 6 hrs, Apple replied me with this.
>>>>>>>>
Dear Charin,
Josh here from the iTunes Store.
I understand your son made a purchase accidentally that you would like refunded. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
Please read my entire email as I have included information about your refund, what was purchased and how to avoid these type of purchases in the future.
Charin, the charges in question are for in-app purchases. An in-app purchase is a purchase that can be made within an Application on an iPhone or an iPod Touch.
In-App purchases are items you can buy that will assist you in advancing in the game you're playing. Some examples of In App Purchases are: bonus game levels or maps, additional experience points, subscriptions, and recurring services.
The Application "Diamond Dash" was free, and this is the Application that was used to purchase the in-app items. The in-app purchases were for "1000 Gold" to be used when playing "Diamond Dash."
Please note that there is a 15 minute window after initially entering in your password, where the password is not requested again. Once this time has passed, you will be requested for your password, and also to confirm the purchase by tapping the Buy button.
To prevent any further in-app purchases from being made unintentionally, please set the in-app restriction on your device(s) as soon as possible. You can set the in-app restriction on an iPod Touch, iPhone or iPad by following these steps;
1) Click on the "Settings" Application
2) Now from the list of options click on "General"
3) Scroll down and click on "Restrictions"
4) Under the heading "Allowed Content" be sure that "In-App Purchases" is "OFF."
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "1000 Gold" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $99.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213
Please let me know if you require any further assistance with this issue, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Charin. I hope you have a great day.
Sincerely,
Josh
iTunes Store / Mac App Store Customer Support
Please Note: I work Sunday 7 AM - 3:15 PM, Monday 4:00 PM - 11:30 PM, Tuesday 3:30 PM - 11:30 PM, and Friday 7:00 AM - 3:15 PM
All times are EST.
Thank you for allowing me the opportunity to assist you.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Once i've got any development, I'll posted here.
remark : This app "in-app purchase" no need for password confimation in buying dialogue.

Does anybody know how to report a problem on an app that had been purchased over 90 days ago

I wanted to know how to report a problem on an app that i purchased over 90 days ago the only thing i can view is the apps i have purchased within 90 days.

Contact iTunes by:
Contact iTunes

I have a problem with buying apps in itunes Store. When you purchase the application fails payment. Asked to update the map. I have 2 credit cards with a positive balance. In what could be the reason?

I have a problem with buying apps in itunes Store.
When you purchase the application fails payment.
Asked to update the map.
I have 2 credit cards with a positive balance.
In what could be the reason?

contact itunes support

Why Can't I Report a Problem with my iTunes Purchases?

When I go to my Purchase History and click Report a Problem with a purchase it does not take me to the right page. It takes me to this page: http://www.apple.com/support/itunes/ I do this on my pc and I follow these steps:http://support.apple.com/kb/HT1933 Still does the same thing.
Can I get some help please?

Click Support at the top of this page, then click the link under Contact Us.

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

Use this for help from iTunes https://expresslane.apple.com/GetproductgroupList.action. This is where you need to get assistance.

Problem with in app purchasing in Clash of Clans

Hello
I have a problem with in app purchasing in CoC
everything else works perfectly
how can i solve this problem ? ? ?
Thanks

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here, we won't know what the problem is.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Problem with iBooks app on iPhone

Having a major problem with iBooks app. Can only get free classic books but nothign contemporary. Cannot update the app either. Works perfectly on my ipad! Should I delete the app and reload? Will I losse all the books I already have??

It is true that all purchases should share a single Apple ID. It is also true that both iOS and OS X allow only one iCloud account per user. And it is true than every Apple ID has an iCloud account, and every iCloud account an Apple ID [1]. Most unfortunately, it is also true that many (most?) Apple customers have multiple Apple IDs (even if they don't know it - I have 4 [2]).
So far, so simple. Here is the catch. On both iOS and OS X the Apple ID for purchases need not match the Apple ID for account-specific iCloud services. Life is much nicer if they do match, but they don't have to. Part of the bug I ran into was related to a configuration error, probably arising during Mavericks install over Mountain Lion, that gave iBooks my user account's iCloud services Apple ID rather than the iOS/iTunes store Apple ID.
Apple's identity management is a mess of almost unfathomable proportion -- the sort of mess that every smart exec runs from. I'm certain it's gummed up by contracts with rights holders, disparate internal systems, unfortunate choices and a nest of secondary assumptions. It would take a will of iron and a lot of cleverness to solve. I'm curious whether Tim Cook will force the fix.
[1] Curiously, however, an iCloud account does not need to have an email address, and the iCloud account email address need not match the associated Apple ID. This is yet another unfortunate edge case of the Apple ID mess.
[2] http://tech.kateva.org/2012/05/apple-id-****-apple-identity.html

Reporting a problem with purchased apps.

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