Restoration/Updating issues

Today I formated my hard drive and reinstalled windows. After the installation I plugged in my iPod and re-installed iTunes and the latest iPod updater. When I run the updater, though, it wont let me select the restore or update buttons. the iPod itself shows up in My Computer and I can view the folders in it but none of the Apple software applications can "see it". Any ideas? Ive tried resetting the ipod itself to no avail.

Try here.
iPod appears in Windows Explorer but does not appear in iTunes.

Similar Messages

My new iPod Classic will not sync with my new Mac Book. My iPhone 5 does, so does 2nd gen. iPod touch. Apple Store cannot figure it out. Tried different Classics on different Macs, same thing. iTunes update issue ?

The iPod Classic I bought a month ago is not synching with my new Mac Book I bought 3 weeks ago. All the software was immediately updated. My iPhone 5 synchs fine, and so does my 2nd generaton iPod Touch. The original computer I synched all of these devices on was my HP latop. I bought my Mac and Classic to the Apple Store for a 'Genius Appt' and they could not figure out what the problem is. The connected my Classic to another computer and the same thing happens. It says device is not recognized. They also took other iPod Classics and connected them to my Mac and other Macs. The same thing was happening. They took notes and said it probably is an iTunes update issue.
I can manually drag songs into my Classic but I lost all playlists because it cannot be backed up as well and they had to restore it. For now I am holding on to it but it's usless to me if I cannot use it the way I liked too. I used it for the gym and bike riding and my last iPod battery died after 6 years. A charge would last 45 miutes. I love the Classic for what I use it for but it's a $275 brick to me now. At least the renewed by receipt so I can get a full refund.
Is anyone else seeing this issue ? The Apple Store employee said he saw a first generation iPad havng the same issue. As of now the Support Dest is unaware of this. As much as I love my new Mac I am disappointed I cannot sync my new Classic to it. Total bummer.
Any help would be apprecated.

By the way, I totally restored everything. It was ok. It starts to 'unrecognize' my iPod Classic when it comes to synching with iPhoto. After this happened all the menus disappeared from my iPod (music, Podcasts, movies synched fine). It seems to be a problem when synching with iPhoto. It was the same thing before.

Has anyone called about the 1st Gen Update issue?

I was just wondering if anyone has actually called Apple about the 3.1.3 Update issue with the 1st gen iTouches. I don't want to waste my time and call when they might just respond with "there's no current solution". My iPod has been bricked on that screen with the "plug in the USB cord" symbol for a few days. Help!

My wife had the same problem with 1st gen 32gb Touch. She uses a pc based laptop with Vista OS. Couldn't get past the Apple logo even when trying to reset. I plugged into my Mac tonight, and for the heck of it, reset the iPod using the on/off button and home screen button. It now would appear in my iTunes and allowed me to reset. It is starting from scratch again (as she doesn't appreciate my play list), but at least it is fully operational again.
Have seen where others state they can't restore. May be able to using a Mac. Food for thoughts anyway. Hope this helps.

[Forum FAQ] Common steps to start troubleshooting Windows Update issues

In this article, we provide you some common steps to quickly narrow down Windows Update issues. Before you post your question, you can follow the steps below to see whether
the issue can be identified and resolved. If not, please post it in Windows 8/8.1 Forum with the analyzed details.
Scenario 1: New updates can’t be checked.
Make sure your internet connection works fine.
Make sure you could connect to Windows Update Server or Microsoft Update.
For more information about how to troubleshoot problems connecting to Windows Update or to Microsoft Update,
visit the following Microsoft Web site:
http://support.microsoft.com/kb/818018
Scenario 2: Windows Update can’t be installed or configured.
Suggestion 1: Run the
Windows Update Troubleshooter
Press
WINDOWS + X combination key to open the Control Panel;
Change its view by “Category”;
Click
Find and fix problems;
Under
System and Security entry, click Fix problems with Windows Update.
Follow the instruction to complete it.
Suggestion 2:
Make sure the following services could startup automatically
Press WINDOWS + R combination key, type “services.msc”, press
Enter;
Find out the following services and the dependent services:
Windows Update
Background Intelligent Transfer Service
Windows Modules Installer
Double click every service, on General tab, set its Startup type as “Automatic”;
Click Apply and OK button.
Note: If these services miss or damage, you need to use Windows 8/8.1 installation media restore them.
Suggestion 3:
Delete the Windows Update cache
Press
WINDOWS + R combination key, type “services.msc”, press
Enter;
Find out the
Windows Update service, right click and stop it;
Located to
C:\Windows\SoftwareDistribution;
Delete the whole
SoftwareDistribution folder.
Suggestion 4:
Reset the Windows Update component
For more information about how to
reset the Windows update component,
visit the following Microsoft Web site:
http://support.microsoft.com/kb/971058
Suggestion 5:
Install the Windows Update in a
Clean Boot state
For more information about How to perform a clean boot in Windows,
visit the following Microsoft Web site:
http://support.microsoft.com/kb/929135
Suggestion 6:
Reset, refresh or restore your PC, and then try to Windows Update
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
Scenario 3: You might still be repeatedly offered the same update.
You need to check its installation status and decide if it should be installed again.
For more
information about Windows Update or Microsoft Update repeatedly offers the same update,
visit the following Microsoft Web site:
http://support.microsoft.com/kb/910339
Here are the solutions for some common Windows Update error codes or corresponding issues:
1. .NET Framework update installation error: "0x80070643" or "0x643"
http://support.microsoft.com/kb/976982
2. Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates
http://support.microsoft.com/kb/956702/en-us
3. Error 0x80070005 in Windows Update when you try to install updates
http://support.microsoft.com/kb/968003/en-us
4. Error message 80246008
http://support.microsoft.com/kb/971058
5. Error message 80070003
Stop Windows Update service, rename SoftwareDistribution and catroot2 folder, then restart Windows Update service.
6. Error message 0x80072f8f
Check and correct PC’s Time and Date.
7. Automatic Windows update settings is gray out.
Please locate to the below registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU.
Add Value name: NoAutoUpdate
Value data: 0 or 1
0: Automatic Updates is enabled (default).
1: Automatic Updates is disabled.
Windows Store app update general troubleshooting steps
If you're unable to open the Store, try running the
Apps troubleshooter
If you can’t find the app update. Please consider these scenario:
Confirm if you set the proxy which affect the Windows store update.
For more information about using authenticated proxy servers together with Windows
8, visit the following Microsoft Web site:
http://support.microsoft.com/kb/2778122
Confirm the app is available in your current region;
Make sure “Automatically update my apps” is set to Yes;
Make sure the latest updates are installed on your PC and that your antivirus program isn't preventing the app from running.
Make sure the app isn't blocked by Windows Firewall
Sync your app licenses.
Try to clear
the Windows store cache on your PC:
Press
WINDOWS + R combination key, type “wsreset”, press
Enter;
Try to install the update again.
Applies to: Windows 8 and Windows 8.1
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

NEW
ADK download link is unavailable
https://dev.windows.com/en-US/featured/hardware/windows-10-hardware-preview-tools
Working one here at the bottom of the page

IPhone 5 Cannot Restore/Update - Just Error (1)

Had a period of time when I had 'Searching..' and couldn't find carrier so decided that I would try and update it to the latest iOS (was only one download behind) as per Apple's suggestions, and now iPhone 5 won't restore/update/anything, I just get Error (1) when I hook it up to my Air, rendering the iPhone unusable.. what happened?
Also, kudos to the lovely people at Apple Support for just cutting a chat session without saying anything even though it was Apple's troubleshooting that has now rendered my iPhone unusable. Thanks a whole bunch.

iTunes Error (1) is usually related to a computer issue. It can usually be resolved by temporarily turning off security software so iTunes can easily connect to it's update servers. You can read more here: Resolve iOS update and restore errors - Apple Support

2.1 update issues

I'm trying to download the 2.1 firmware, but struggling.
iTunes appears to be very very very very slow when downloading anything through it songs, apps, everything. For songs, it's not too much of an issue as they're not too big. However, when i try to download the firmware it timesout every single time! I've managed to download the file directly, but I can't work out how to install it.
It's definitely not a connection issue as i can download everything else at normal (pretty quick) speeds. It's just itunes.
I'm running windows XP

I have had the 2.02 update and the 2.1 update fail for me also. Both times I had to restore my phone to it's original state because I was left with a non-functional iphone. I am running windows xp service pack 2. Service pack 3 was giving my pc some issues so I un-installed it. There are some issues with users running xp and can't update properly. We need to figure out why this is happening so please keep posting your thoughts. I am going to download the file seperately on the next update. I'm also not sure how to install it though, so if someone could post that I would appreciate it. Here is a link to my post about updating issues in XP. Please posts any thoughts here or the other link.
http://discussions.apple.com/message.jspa?messageID=8185322#8185322

Trying to restore/update 3rd gen ipod touch - keep getting error message - THe ipod touch could not be restored. An unknow error occurred (-1). Please help.

Please Help..
Trying to restore / update ipod 3rd generation - keep getting error message - The ipod touch could not be restores. An unknown error occurred (-1).

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

TS3694 "Unable to restore/update iPad. An unknown error occured. (error #3194). What should i do?

I have tried my best to update or restore my iPad 2 v4.3.1 but it keeps saying "Unable to restore/update iPad. An unknown error occured. (error #3194)." What should i do? I have downloaded and installed the latest iTunes and my system is running under Administrator's privilege.
Please i need help because i need to update my iPad 2 v4.3.1 to iOS 6.x.
Thank you.
Unyime
<Email Edited By Host>

You've tried what was in the page that you posted from ?
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service

I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this

I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this - thank you

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?

IPad 1, stuck in recovery mode, error 1601, wont turn on or restore/update

Its a brand new iPad,
its stuck in recovery mode, it says restore and update but it wont restore/ update because i get error 1601, How do i fix this problem ??? it wont even turn on please help?

If it were in recovery mode, you would see this
If its just a blank black screen, follow these steps
Will not turn on, or will not turn on unless connected to power
Verify that the Sleep/Wake button functions.   If it does not function, inspect it for signs of damage.   If the button is damaged or is not functioning when pressed, seek service.
Check    if the Liquid Contact Indicator (LCI) in the headset jack or dock connector is activated or there are signs of corrosion or debris. Learn more about LCIs.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See   "iPhone displays the low-battery image and is unresponsive" symptom in this article.
If something other than the Home screen or Low Battery screen appears on the display, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, try resetting it while connected to the iPhone USB power adapter. To reset, press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or the battery symbol appears.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Restore the iPhone. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

I tried to restore, update and back up my ipod touch. once it said it was successful i clicked on the label of my ipod in itunes and it had written, "we're sorry, we are unable to continue with your activation at this time." now whenever i click on the la

I tried to restore, update and back up my ipod touch. once it said it was successful i clicked on the label of my ipod in itunes and it had written, "we're sorry, we are unable to continue with your activation at this time." now whenever i click on the label it just says that and on my ipod it tells me to plug into itunes when it already is. i didnt update restore or back it up with the latest version, so i downloaded the latest version, how do i start the process again so my ipod works!! help this is gay !!

Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea.

Why can't we get a straight answer from Apple about updater issues?

Why are there thousands and thousands of posts from people all having the same issue? We try to update IPod software using latest updater, and it causes IPod to no longer be recognized. All we want is someone from Apple to FIX THE PROBLEM! Yet all we get are refferals to complicated articles that never seem to work for at least half the people. Clearly it is a problem with these updaters. WHY IS APPLE NOT FIXING THIS ISSUE? Can anyone give me a straight answer!?

Hi Wolf,
Welcome to Apple Discussions
"thousands and thousands of posts"
There are roughly 10,300 thread with 50,000 posts in the iPod Nano forum, and there are probably another 500,000 who don't even know it exists. I don't there there has been a thousand posts on the updater issue. It may seem like thousands upon thousands, but don't forget; you're at an Apple Support Forum.
"All we want is someone from Apple to FIX THE PROBLEM!thousands and thousands of posts"
There's no need to "shout". I don't think Apple is going to hear you from shouting in a user to user forum. Nor will you probably get a answer (here) from Apple for the same reason. I have a -------- (straight) answer for you. I don't know what's going on specifically (no one really knows in this forum because they are all users. Anyone who would know won't say), but I can assure you that Apple isn't ignoring the issue. They are the quickest to respond to any problem that comes their way. If you would like to get Apple's attention, I don't suggest ranting and raving in the iPod user to user forum. I suggest submitting polite feedback to Apple here.
Jon

Is there a consensus on how to solve security update issues?

hi,
i'm writing to you from a PPC G4 (AGP graphics) that will self-destruct by the time i switch off and (attempt) to re-start tomorrow. i will then need to do a re-install, just to see if i have gotten any replies (grinds teeth to the root). it will probably be my 8 th re-install in the past month. i just can'st takes no mores, Cap'n
<exasperation>deep breath... each time i have done a clean install, zero-ed all data when erasing (7 times over, on this occasion), repaired permissions before and after each software update, and followed every advice i could find via google to pre-empt another "Error: underlying task reported failure on exit" and the inevitable hanging grey screen; i have earned nothing but another Disk Utility report of the same problem. my HD seems to be OK - Disk Utility and Disk Warrior both say it's "verified" by SMART (although i've read this could be no assurance...). it's 40 GB, nothing else installed but NetBarrier; nothing saved on it (just 3GB of OS).
i've searched this forum over the last weekend and come across a diverse range of methods in resolving software update issues. i have tried downloading the security update and safari 3.2 directly from the site and bypassing Software Update- to no avail (but noticed that they are quite larger in MB than via Software Update??).
the one suggestion the intrigued me was installing the update via Terminal. why would this be any different? the worst thing about this is that there is no universal way that'll work for all, just individual solutions for different macs??? could my problem be exacerbated by using the double layer (double the permissions to fix?) of a Panther OS with Tiger Upgrade disk?
when i last tried to resolve the "error" with safe mode, fsck and DU Repair Disk/Permissions, which initially failed, i resorted to Disk Warrior, which re-built the directory, and "fixed" the HD. when i re-tried fsck it said the HD was "ok", but i still had the "error: underlying task..." on DU?
is there an issue with the Security Update oo8 because it's PRIMARILY for 10.5 and not Tiger? why have some encountered this problem and others escaped any seeming conflicts ? is this problem also caused by JAVA updates (there are, after all, 4 updates!)
more importantly, WHAT CAN I DOOOOOOOO?
thank you

looking at your suggestion to check /Library/Startup items in the concurrent thread ("Help needed after installing Security Update 2008-008"), i recalled that the only thing i have in this file system is 3 folders concerning Intego, NetBarrier and Virus Barrier. one of these contains the NetBarrier x4 daemon which has no image, just the apple "pencil, ruler, pen on paper" "A" image. i don't think it correctly downloaded, but this the case in every instance.
i'm running netbarrier x4 10.4.5 updated and downloaded on installation. intego Support says that there should be nothing in my "Startup/Login items". i thought they meant Login items (users>login items) because when i take the folders out of my "/Library/Startup items", NetBarrier fails to "initialize".
intego is now on newtbarrier x5, but they say x4 is fully compatible with Tiger???
my baby maybe getting on, but it's strong enough, i just need to know what's bugging it!

10.9.2 Update Issue (VPN) - Eclipse Perl debugger issues while connected to VPN

This post was initially added to this discussion: 10.9.2 Mavericks update issues
I have yet another issue related to 10.9.2 update - Eclipse Perl debugger issues while connected to VPN...
One of the big changes introduced by 10.9.2 update - are VPN changes (security fixes). Unfortunately, whatever these changes are - they "broke" Eclipse (OpenSource IDE) debugger. I am not sure if *all* programming languages (Eclipse plugins) are affected by this, but I know for sure that 'Epic' (Perl plugin) debugger *stopped working* while system is connected through VPN.
Here is the error that gets “popped-up” in the Eclipse:
Timed out while waiting for Perl debugger connection
… and here is exact exception stack that gets printed:
Unable to connect to remote host: 130.10.210.74:5000
Compilation failed in require.
at /Users/valeriy/workspace/ROBO-PROD-RA-685/src/lib/test/Val_test.pm line 0.
main::BEGIN() called at /Users/valeriy/workspace/.metadata/.plugins/org.epic.debug/perl5db.pl line 0
eval {...} called at /Users/valeriy/workspace/.metadata/.plugins/org.epic.debug/perl5db.pl line 0
BEGIN failed--compilation aborted.
at /Users/valeriy/workspace/ROBO-PROD-RA-685/src/lib/test/Val_test.pm line 0.
Can't use an undefined value as a symbol reference at /Users/valeriy/workspace/.metadata/.plugins/org.epic.debug/perl5db.pl line 7596.
END failed--call queue aborted.
at /Users/valeriy/workspace/ROBO-PROD-RA-685/src/lib/test/Val_test.pm line 0.
(of course IP address changes dynamically for each VPN connection session)…
I was able to prove that this issue is related to 10.9.2 update:
Issue *does not* exist under 10.9.1 (I had to revert back to 10.9.1 to get it working again)
No updates were performed around the same time 10.9.2 update occurred (I verified that using Software Update log)
No configuration changes were introduced around the same time
Reverting back to 10.9.1 using Time Machine (thanks god I had backup !!!) fixed the issue
Steps to reproduce this issue:
In Eclipse, try to use 'Epic' (Perl plugin) to debug any perl script while *not* connected through VPNEpic debugger works
Connect to VPN
Start Epic debugger to debug same script
Debugger *does not* start, and "Timed out while waiting for Perl debugger connection" error pop-up comes up after some time. At the same time, exception stack (listed above) is printed in Eclipse's console
I am programmer/software developer, I work remotely (telecommute) and thus have to rely on use of VPN to connect to company's intranet. Perl - is primary language used by my team, and we use Eclipse IDE with Epic plugin - heavily. Use of Epic's debugger - is a *very large* aspect of my work, I cannot work without it. So in essense, 10.9.2 has *entirely* disrupted my ability to work! It took me almost a week to get back to normal work environment, and I cannot afford to let it happen again... I need Apple's development team resolve this VPN related issue, as soon as possible! Because of this issue, I am *stuck* with 10.9.1 and can not upgrade my laptop to any other versions. In fact, I had to disable system updates - just so I do not run into this issue again... I contacted Apple's Tech Support on 02/28 with this issue (Ref: 582428110), asking to raise trouble ticket. Since then, I tried to follow-up on that issue, but do not get any information. Please advise on the status:
is there a trouble ticket to track this issue?
is there any progress?
what's the ETA for an update that fixes this problem?
- Val
Message was edited by: vpogrebi

Am I the only one experiencing this issue ???

Unable to Resolve Windows Update Issue in Windows 8.1

Hello,
I recently, as far back as 1 month ago, began experiencing issues with the update service under the Windows 8.1 OS platform.
I found that I was having to repeatedly run the Windows Update Troubleshooting Tool. This appeared to fix the issue with each run of the tool, but eventually I'd have the same problem receiving updates again. My problem is as follows:
1. Windows Update service hangs during register analysis.
2. Unable to reset (stop or restart) wuauserv.
3. Unable to reset (stop or restart) Cryptserv.
4. Unable to reset (stop or restart) BITS.
5. Unit recently, was unable to connect to internet from Desktop GUI, but was able to connect using Metro GUI.
I'm not sure is there was a recent update that caused this issue, but I can no longer download updates for my system, nor can I successfully run the Windows Update Fixit tool.

Hi,
Let's confirm these situations:
Now your desktop Internet Explorer can't connect Internet.
You receiving the same updates again and again.
If I am right, please check that update's installation status from update history.
Then refer to this article to troubleshoot:
http://social.technet.microsoft.com/Forums/en-US/c842b997-42a4-41fb-9992-b58d65d068d9/forum-faq-common-steps-to-start-troubleshooting-windows-update-issues?forum=w8itprogeneral
Karen Hu
TechNet Community Support

Restoration/Updating issues

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