Return of damaged refrigerator

Upon receipt, it was noted that the bottom of the packing case was partially broken open exposing the refrigerator base. Once we opened the packing case, we saw two dings on the left side of the refrigerator and a deep dent on the left side of the door. Arrangements need to be made for a UPS pick-up for return.

Good morning lamb677,
It would be greatly discouraging to find that your refrigerator seemed to be delivered damaged. I'm sure you were hoping that the packaging was the only thing damaged, so that you wouldn't have to go through any hassle exchanging the unit, and I'm sorry to hear that may not have been the case.
Using the email address you registered with the forum, I was able to see that you contacted our phone support yesterday. It appears that we were able to provide you with a resolution to this issue. If you should need any further assistance, please feel welcome to reach out to me!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Returning my Damage Tablet

hey guys, wats up i want some information on the procedures and policy with returning or exchanging a tablet the has a active warrenty. the damage to the table was actually caused by the user would that affect the process of returning

hi sandysantema,
Welcome to the Lenovo Forums
Was there any physical damage on the tablet? If there is, you will not be able to return it (though you can call lenovo for service, there maybe a charge as physical damage is not convered under the warranty).
If the damage is software (i.e. apps are missing / not working), you need to check the policy of the store where you purchased it from (i.e. If you purchased it in bestbuy, see Bestbuy's Return & Exchange Policy)
Hope this helps.
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Returning damage parts should not effect costing

Hi
I have creared one maintenance Order. I issued one spare material like bearing through the order. Actual cost on the order is Rs 200.
Now I want to return the damaged spare i.e. bearing to the store. If I do this through the same order, cost comes Rs-200.
the total cost of order becomes Rs 0.
I want that when I return that damaged spare to store it should not have any implication on the actual cost of the order .
Is it possible w/o using valuation type for the material?
The tick (Not relevant to costing) in the general Data of component tab can be used for this? Though I checked it didnt had any control on the actual cost.
Thanx in advance.

hi ravi ,
while returning the damaged spares post the same in non-valuated stock or spares stock and this will not have any effect on your actual costs
regards
pushpa

Damaged goods return from warehouse

Hello Champion's,
Is there any way to return the damaged goods to the vendor by creating an Outbound delivery, if it is there what is the procedure and the configuration settings needed to set, will anybody will share or guide me that will be of great help.
Reward full points to the solution

Hi PV,
Please go through this link it will help you about vendor returns
http://help.sap.com/saphelp_47x200/helpdata/en/12/085675470311d1894a0000e8323352/frameset.htm
I hope it will help you,
Regards,
Murali.

Purpose & Net Value of Return PO - For Damaged or Recycled Material or both

Dear all
As far as I know about the Return PO, they are summarized as follows:
Examples for returns for purchase order:
. You procure filters from a vendor. You return the dirty filters to the vendor for recycling.
. You have agreed with your cable vendors that you can return cable remnants to them. You then receive a credit memo for the value of the copper contained in the cables.
This is always happen after we have posted Invoice Verification (MIRO) in the system and make the Outgoing Payment (F-53).
Question 01:
Does return PO cover both scenario such as
(a)Return the damaged material to vendor which we discover its defect after invoice verification or post outgoing payment has been made?
(b) Return the recycle material to vendor after invoice verification or post outgoing payment has been made?
Question 02:
We are using Info Record for the material.
(a) In the case of Return the damaged material to vendor, the return PO will have the net value suggested from info record
and it makes sense since we want our AP (account payable) to be reduced.
(b) In the case of Return the recycle material to vendor, the return PO will have the net value suggested from info record but
iit makes no sense as vendor will not agree to have the recycle material same price as the first purchase price.
Please advise.
Thanks.
Edited by: Daimos on Oct 12, 2009 3:28 PM

Hi,
Q-1
a) Return the damaged material to vendor which we discover its defect after invoice verification or post outgoing payment has been made?
For damaged returns, you need to cancel the Gr Posted , movement type 102 and thenreturn it to vendor using movement type 122. So return P.o. function is not applicable here.
b) Return the recycle material to vendor after invoice verification or post outgoing payment has been made?
Yes , for recycled material as stated by you it is applicable.
We use return purchase order, when purchase order is made. Here we tick the Returns indicator in the item overview of purchase order screen.Movement type for return indicaort is 161.
Also would like to add a example here;
Q-2) In the case of Return the recycle material to vendor, the return PO will have the net value suggested from info record but
iit makes no sense as vendor will not agree to have the recycle material same price as the first purchase price.
Supopose you order a printer cartridges from your vendor for which you are creating retun P.O. then you must define top two material number one with full printer cartridges, for which you pay vendor and other material number for empty cartridges for which you create a credit memo when you return them..
So when here you can create a Purchasing info record for empty cartridges with a price agreed with your vendor, and can create a credit memo.
So now you have two info records one for full filed cartridges and other one for empty cartridges . So price issue will ntoa rise.
Regards,
Tushar Patankar
Edited by: Tushar Patankar on Oct 13, 2009 11:47 AM

Customer not ready to send free of goods back But he wants money back for damaged stock

Dear sd Experts please tell me How To Achieve In SAP
Customer : 120000
Company: AAA
AAA Company offered if customer purchased Material ZZZ For 100 qnty They will Give Free of goods Material XXX 15 For Diwali
: ex: Now customer Purchased 100 qnty and he got 15 Free of goods from the company Now This scenario ok Imagine stock reached just one day before DIWALI suddenly Customer Found some damaged stock Like 10 Items
now he wants to back the stock and he doesn't want the same material 10 Items (zzz) He wants only Money
because Once DIWALI Completed he cant sell the products he will be in loss ( i am giving just example to understand)
so he wants money back .....................For 10 Qnty
But he is not ready To Give back Free of goods Back (XXX) Because He purchased the stock From the company is giving free goods thats way
Yes it is correct point From the customer side because every customer will think like this only no wrong with him ...
Now coming to Company issue .... Company everything calculated material cost and finally decided That 100 Material ZZZ We can give XXX 15 Material As a free of Goods here no loss and no profit
But if customer Is asking Money back for Damaged stock and he doesn't want To give free of goods back ,,, So here from company point of view some loss will be generating definitely..100 % so how we will proceed with FI @MM IN SAP
Because I think another option plz guide me
Thanks a lot

Dear Venu,
As i understood On a purchase of 100 TVs--10 DVD players are free(may be 10+1 offer)
Now after receiving customer found 10TVs damaged
(only TVs got damaged--not the free good DVD players)
So he returned those damaged 10 TVs back to Business and he dont want to take this new 10 TVs based on his sales after his seasonal experiences.
So now the adjustment can happen in the following ways:
(solely depends on your understanding with your customer)
1.Adjust the total amount only for 90 TVs(you can use credit memo else invoice correction request)
2.here the question comes is for 90 TVs only 9 DVDs are free--(here again you can do in two ways charge the customer by a debit memo for additional one piece of DVD player or ask the customer to return that one DVD player)
Hope this helps.
Very Important note:
I just saw somebody asking you to correct your punctuation and there is a like given by Our senior and respected member JP. we have to understand one thing here--always we need to take these comments as positive manner(recently our respected moderator JP cautioned me too through a direct message asking to correct my diction and some spelling mistakes--which i might be doing without any intention)
Remember one thing in life--- all of our respected senior members are here to help us whenever we are facing career threatening issues--even though they dont know us personally --they are helping us & we come out with victory and smiley faces from all these issues--we should respect their comments and say thanks to the people who is correcting you at your career.
To Respected JP: sir--i think you might have observed the change in my approach too
(like ""me too"" at your message)
whenever i am crossing-- requesting you again to correct me.
sorry to give this pain again to you sir.
Regards
Phanikumar

Need an equal exchange of damaged game and I recieved bad service on a phone call please help!

Sorry for the long post, please bare with me.
Good Morning and Happy New Year. I wanted to share my frustrations and hope someone here could help me.
I'm located near the Albany NY store, and on Black Friday I ordered Diablo 3 for ps4 for the sale price. Sadly when the item arrived, you can clearly hear that the disc is loose in the case, if I shine a flashlight in I can clearly tell the plastic pieces that hold the disc are broken and the disc is knocking around, so I wanted to exchange for the same game.
I went to my local store, which did not have stock, and I've been waiting it out, seeing as it was 12/31 last night and my local store did not have the game in stock, I called and spoke to a rep at about 6:15 EST. Alas, after talking with a rep named Rodney here is my summary of what happened: I explained I have an unopened game that is damaged and I wanted to exchange it. He explained I would need to return it at my local store or go to Pitsfield MA. I asked if I could do some sort of exchange over the phone and his response was "We do not take any video game software returns because we cannot verify you did not open the item" I was blown away, so I asked If I bought a game from best buy, the case was crushed to bits, and I lived no where near a best buy store, they would not take it back? HE said yes that is right. I tried to argue the point with him, but he rose his voice at me, and it took about 10 attempts of me asking to speak to his supervisor, as he kept telling me "She's will just tell you the same thing, you need to return it at your local store, *At manager's discretion only, I can't guarantee we will even take it back* or you need to drive to Pitsfield MA (Another State) to exchange it* Then I demanded to speak to the manager, to which his reply was, she's not available, and gave me the number to the customer relations line and said he could not help me.
I was blown away, and quite upset, who doesn't take returns on damaged items? I mean I waited for it to come back into stock at my local store and it has not. I don't want to order a new one because I won't get the sale price I paid.
so I called back and got a different rep, who seemed to not know how to do this either, after a long hold she told me I should get an e-mail with a return label to return it. She also said she could not guarantee any exchange, and that I might just be refunded when it went back, the kicker, I never got the e-mail or return label I was supposed to get right away, so I'm upset and confused on what to do now. I just want an equal exchange for an unopened (but damaged item) for the same thing, and no one has been able to help me, had this been any other store I frequent, I would have gotten this resolved by now. (Target sent me a damaged item, and I called, they sent me a new one right away, with a return label to return the other, Barnes and Noble did the same over the Holiday season with me)
Please, can someone tell me, short Of driving to another state how I can exchange this item?

Hello sirpikaz,
I actually just picked up Diablo 3 on PlayStation 4 and I’m pretty frustrated with myself for not doing it sooner. Having played Diablo on PC for years and years, I’m amazed at how well Diablo 3 ported over to PlayStation 4! That direct control instead of clicking everywhere is just too awesome. With that said, reading of your experience when trying to exchange your copy for another is quite frustrating to me and I feel it could have been handled quite a bit better than what you’ve described. Yes, we have stipulations on returning used games, but it’s clear to me that you aren’t asking for a return here, but a simple exchange!
In order to provide more detail about your circumstances, I’m going to send you a private message. To check your private messages, make sure you’re logged into your account on the forums and click the small envelope on the top right of the screen.
Thanks for sharing your feedback in such detail and I’ll be reaching out to you shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Stock returns/RMA Stock

I am using SAP B1 to manage receipts and issues of stock with suppliers and customers and manage stock on a FIFO basis. Most stock is serial number tracked and I want to see full history on the serial number
My issue relates to damaged stock where I take it back from the customer and send it to the supplier for repair or replacement. In most cases this is done foc by the supplier
When I do a goods return for damaged stock from a customer it post a financial transaction which reduces my cost of sale. This item is then returned to the supplier. It may come back into stock at zero value. All of this helps me track movement by serial number. When I subsequently reissue that item to the customer through a delivery it again posts a financial transaction increasing my cost of sale. However as I am using FIFO and have more of the same item in stock, the cost value of the item may not match on the return and delivery.
This is then further complicated by the fact that if we later sell out the item received in at zero cost, then based on FIFO this will post an incorrect cost value against this sale again distorting margins.
We are using multiple warehouses and the option for u2018manage item cost per warehouseu2019 has not been selected. It there was some way to turn this on then that may solve the problem.
Thanks
David

Hi david
I wont suggest you to go 4 goods return in receiving the goods in ur case but instead of using the "minus " "-" sign when receiving back the goods as a result this would let to increase of stock when goods are returned
hope this would suffice all ur issue
its good to try and see whether it solves ur problem or not
Regards,
manish
Edited by: manish.malik on Apr 23, 2010 1:30 PM

Sales Return of a component of the FG sold

Hi experts, plz check this scenario:
My company does trading of product A. ( We buy A and sale A)
A is having warranty. We have customer service module implemented.
After sales if a complaint is registered, our service technitian reaches the site and examines the product. Say there is a damage for the component 'B'.
We purchase component 'B' and have stock in hand.
If outside warranty then the 'B' is sold to customer. If under warranty the problem arises.
The service technitian gives free replacement of the 'B', brings back the damaged 'B'. We give it back to the vendor for free replacement.
How to track this scenario is the problem??
The issues i am facing are:
1. 'A' is sold and 'B' is returned. How to manage this?
2. The damaged 'B' is not our inventorized stock, since we have purchased only 'A' from vendor, we cant return damaged 'B' to vendor. How to hande the return of damaged 'B' to vendor.

Do you have B in stock for service anyway, or you bring it in from the vendor only if there's a faulty B to be replaced?
If 1, then B is just a normal stock material that you manage in stock; in case of warranty you can do a return SO for defect B, and a free of charge sales of a good B. If no warranty, then you just do a normal sale of B.
Faulty Bs can then be managed with split valuation (or any other way to distinguish from good Bs in stock), and returned to vendor in exchange for a free of charge good B to be received.
If case 2, then when you take faulty B from your customer, take it in SO non valuated, send it to vendor, and get a good one in exchange. If no warranty, you can charge the service accordingly.

Time Machine & Damaged HD

I Have Time Machine Backing up to an internal 2TB HD It has about 1.2TB on it and has started to report this error:
The Backup was not performed as an error occured while copying files to the backup disc.
The problem may be temporary. Try again later to backup If the problem persists use Disk Utility to repair.
It has been reporting this for a week now I have run the Disc Utility and that reports the Disc as OK But I think this just check the validity of the file structure and not if there are issues withe mechanism itself.
As the disc was posted to me in a flimsy package and looked a little worse for ware when it arrived. I have complained and have been offered a new disc But they want the original disc back first.
Would it be wise to back up the disc to a new HD and try to continue using time machine from there or start the whole back up process from scratch.
If I return the Damaged HD it contains a complete back up of my computer, Bank details and access information to all my clients websites and email accounts and other sensitive information Am I best just getting a new disc and destroying the Damaged one or will reformatting it with zeros and ones be a potential option Again the fact i can no longer back up to the disc could mean I may not be able to successfully overwrite the information.
Any thoughts or information appreciated

Hi yes I have managed to complete several back ups by isolating the folder with the problem items in.
I have recently had other issues and had to reinstall the OS on this boot disc Although Disc Utility Claims the boot disc is fine this little episode would suggest files are still corrupting on the disc.
From previous post I was told not to take any notice of Disk Utility and change the disc It would appear the advice was correct. Your help in what seemed a totally unrelated issue on a different disc turns out only to confirm this.
Thank again

Bogus Damaged Device Fee

I need someone to help me with this situation. I don't care if I need to climb the ladder at Verizon, or if someone can just lend a hand in getting this bogus charge off of my account. Below is an email I have drafted, hoping to send it to someone in Verizon Wireless, but have been unable to find anyone to get it to. I will be mailing a letter, calling, and doing one of those live chats if I have to. I'm not letting another big company walk all over the common person again. The email below explains my situation, and provides background on my issue with this Motorola Droid 4 since original purchase.
Hello,
I have a few things to say. The first is going to be the most obvious, and that is the fact that in direct contradiction of the text contained within your email, there were and are no pictures included in your email showing damage to the phone I had returned. The next thing I will say, is that the only damage you would have found on that phone would be the minor aesthetic damage on a couple of the corners, which had nothing to do with the claims I provided to your phone representatives. The problems I had with the phone were, if my memory serves me well, as follows:
1) It would, at times, not charge fully. This had nothing to do with me. I would put it on charge before bed, as I did just about every night, and there would be nights where it was still at 70% or so after a full night of charging. I would also like to stifle your cries to blame the charger by advising you that it was not the charger, because my wife and I swapped chargers to test that theory, and it did the same with hers, which has never given her problems.
2) The power button on the top would very often not work unless I put down significant pressure on it. This is contrary to not only what the phone had originally done when "like new", but also to my current "like new" phone from you and my friends' and family's phones. Although just a minor inconvenience, it still belongs on the list of complaints.
3) Quite often the phone would do this thing where something random would happen when I was in the middle of texting someone. This included, but is probably not limited to: volume change, pulling up a random number on the dialer, open another app, etc. Not only was this incredibly annoying, but also caused me to call a number or two that I did not want to.
4) The speaker on the back of the phone was completely blown out. Much like someone playing their music too loud in a car, the speaker on the back of that phone completely blew out on me. This caused me to never be able to use speaker phone to talk to someone, since their voice would sound like the garbled noises of the people on the other end of a phone call in an old cartoon. It also affected my use of GPS and Navigation apps for my delivery job, as the lady's voice was unintelligible.
5) Several of my apps ran like trying to play Doom 3 on a 90's computer. I'd open them, and it would be slow and laggy, making the app or game completely useless.
6) Although again minor, a few of the buttons on the keyboard were unresponsive at times.
I'm sure I'm missing something, as I cannot remember absolutely every problem I've had with this phone. This fee that you are apparently trying to charge me is completely uncalled for. Let me tell you the experience I've had with that Chinese made pile of garbage that Motorola is trying to pass off as a cell phone. First, I got the phone in July of 2011, I believe. I was working in construction at the time. I had the R2D2 Droid before that, and had to replace it when I dropped it and the screen was completely useless. Although I had very little money, and apparently had my "upgrade bonus" taken away by some bogus charge that went along with an upgrade at the store, I got a new phone. By the way, I think it's pretty cheap and bad business to give your paying customers an upgrade opportunity and then take it away when they go to get a new phone because of some fee at the store. What a scam that is. Anyway, I chose the Motorola Droid 4 because it had the slide out keyboard, which I wanted because I still was not into the whole touch keypad thing. I had to pay more than $200 out of my pocket for this phone, if my memory serves me right. At that moment, I had to dip into funds that were not only not mine, but were also supposed to be for something special in the future. But, I needed a phone ASAP, so I spent everything I had to get this phone. Within a month of owning it, the whole thing stopped working. I brought it back to the store, they initiated a replacement, and I soon got my "like new" replacement in the mail. Now, the fact that I had just spent a ton of money on a NEW phone, and within a month had to have it replaced with a "LIKE NEW" one really angered me. However, I let it go. I figured the "like new" would be just fine. That was up until the day it went black, as if I had shut it off (only I didn't), and then it never came back on. Nothing I, nor your people at the store, could do to it would bring it back. It was the second time one of these things had just stopped working on me. Once again, we went through the motions of getting a "Like New" replacement sent to me. Once again, I held my tongue about how much I felt ripped off by again having something that was "Like New" when I paid for something that was NEW. My third and final Droid 4 lasted up until the call that has now led to this email.
Now then, what I am trying to say is that this $299 fee you are nailing me with is >>removed<<. Pardon my language, but it is. Not only can I not afford to pay you people $300 of my hard earned money right before Thanksgiving, my daughter's very first birthday, and Christmas, but I shouldn't be paying you or China another cent of my money for this garbage phone. I know exactly what "damage" may have been on that phone, and I know for a fact that none of that aesthetic scrape damage would cause the problems I had with that third replacement. I think it was Benjamin Franklin that once said, "The definition of insanity is doing the same thing over and over and expecting different results." Well here's your proof: I had multiple issues with these phones. From the time I got the thing, I've had problems, and have been paying for it ever since.
I am asking that this email be given to the highest person possible in your organization. I will be calling tomorrow, 11/7/13 as well and requesting to get as high in the chain as I can. Until I speak to someone about this, and see these pictures I was supposed to get, I will not be giving you people any more of my money. I am cancelling my currently scheduled payment to you as soon as I can. Verizon is the only wireless company I have ever had, and I had planned on keeping it that way. However, if we cannot resolve this issue, I will be discontinuing my business with you, and will make sure to make as much noise as possible with everyone I can reach physically and electronically. A ****** off customer can make a huge problem for a company if they have the determination to go as far is as needed. And trust me, I've done this before with companies, I will do it again.
I am also going to copy this email, and send it to other people within your company if I can find them. I am far beyond my limit of companies walking all over me.
Regards,
>> Personal information removed and post edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

That was a long letter. however this is what you do. Send a dispute letter certified return receipt requested to the address on you invoice and pay only the portion not in dispute. File a small claims court case for that $300 plus the cost for the filing, and the postage costs for that initial certified letter. but file the court case don't just threaten them.
This non returned or damaged in transit back to verizon is a scam, google it and cry or laugh.
Even if they provided photos verizon cannot prove the damage was done by you. Again show the court your "factual" issues not emotional issues. Verizon will contact you before court to work it out. Settle for nothing less than the amount removed from your invoice, and the filing fees and postage costs credited to your account. If not go to court. That simple.
http://www.bbb.org and file a online complaint.
Good Luck

Lost over 20% battery health in Two Days!

Help! My battery health was at about 88% just two Days ago. I've had my MacBook for over a year now, so that sounded normal-ish. Am I right about that?
Then Yesterday my Battery shot down to 76% health.
Today I just checked, and it's at 66% health. I've been having problems with the Xs and so forth and nothing has been working. Do you think Apple will replace my Battery if I call them?
If I have no chance of them doing that, I mind as well just go out and buy the battery. But sudden drops in health like this, it's very disconcerning. This machine is my First Mac, and we're thinking about buying another one, but with this battery gloom and doom, the last thing I want to do is have to deal with another huge set of dilmenas.
I've faced Random Shut Downs (Cycle Number Two of those started yesterday. Suddenly when I have low battery the machine just "turns off". Can't even Calibrate my Battery because of this), Dirty Palmrests, Woes of Non-Universal Applications (No PC would ever have Microsoft Word launch so slowly). Sure my Mac is great when it's up and running... On the other hand, so many problems with just one machine.

I downloaded iStat Pro here: http://www.apple.com/downloads/dashboard/status/istatpro.html
It monitors all sorts of things: Temperatures, HD Capacities, Battery Capacity/Health, etc.
I used to have it, then took it off, and put it back on recently.
Also, I called Apple. New battery on the way.
Only thing I didn't like about the battery replacement was that they wanted my Credit Card Number on file. Kind of a pretty personal thing to want so Apple can make sure I return a damaged battery...
Anyways...

Is it possible to retrieve the broken motherboard and get a replacement.

Hello everyone, I'm desperate for help now. I just had a look with this forum today and realised many people have been suffering the same sudden death issue of Z3C.I know the original post was too long so I edited it
I experienced the same issue in last December, at first it was the motherboard issue so they got it replaced but when they tried to set it up the screen was broken, so I have no idea how long I have to wait. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. If anyone has done similar thing before and managed to complain through email please let me know the email I will be very appreciate!
Original:
Spoiler (Highlight to read)
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day.
Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low.
For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere.
Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back.
I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement.
Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows.
I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day. Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low. For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere. Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement. Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows. I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.

Sorry to hear that, but this forum is for us, users, and what you need is someone from Xperia Care to find your motherboard and send it back, I don't think it'll be possible to retrieve any data from a broken motherboard.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Disappointed, can no longer trust Verizon for customer service

Looks like I'm not the only one disappointed in Verizon's customer service, I've already seen a number of complaints on forums and this website itself.
I'm writing this "discussion" in efforts to get something done about Verizon's customer service. Yes, I know there are good customer service representatives but also there are bad representatives that can definitely bring it down for customers like myself.
I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which sucks because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
Verizon needs to do a check up on their customer service representatives and work on getting the window of communication open and seriously attend to the needs of customers because they just lost one customer who has been with them since 2008

I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
Crack voided the warranty, hence the 299.99
The rep made a mistake by judging this as a phone that could be exchanged by warranty, when it wasn't. Plus he / she should have informed you about the fees that do occur when / if the phone seems to be physically damaged.
How did you know the phone had a crack?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which ***** because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
In this case you could return the phone and use the $300 or even less to purchase another phone of contract (third party sites).
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
This would be the best option in my opinion as you'll get a great phone for discounted price
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
That problem is solely based on the store, and who manages it. Same goes for every other business out there.
Same goes for the Customer Service line.

Disk Utility won't initialize second Maxtor drive

My first hardware upgrade has not gone too well. I just got a Maxtor 6L250S0 drive to fill empty second bay of my dual 1.8 PowerMac G5. (Drive specs: 250 GB SATA Ultra 16, DiamondMax, 16 MB cache, 7200 RPM) Installation was a breeze, but I can't get my Mac to erase, format, partition or otherwise initialize the drive for use. When I rebooted, I got the message about needing to initialize the new hardware. I clicked "Initialize", and Disk Utility came up. Disk Utility lists "Maxtor SABRE" as a drive on the left and lists the following details at the bottom:
Disk Description : Maxtor SABRE
Total Capacity : 0 Bytes
Connection Bus : Serial ATA
Write Status : Read/Write
Connection Type : Internal
S.M.A.R.T. Status : Not Supported
Connection ID : Device 0, "B (lower)"
The Capacity and SMART status lines are a bit troubling. Is that normal when a drive is first installed?
I go to the ERASE tab and can only select "Mac OS Standard" or "UNIX File System" for the volume format. I select the Mac OS Standard and press the Erase button, but I get a message "Disk erase failed with the following error: The chosen size is not valid for the chosen file system."
I go to the PARTITION tab and can't do anything there either. When it lets me edit the form and press the Partition button, it gives an error saying "Device not configured." Usually as soon as I do anything on this form (e.g., select the Format dropdown), all the choices are grayed out with the notice "the disk is too small to contain partitions".
Based upon research here and elsewhere, I know this is a compatible drive. Am I missing a step? Could the drive be bad?
PowerMac G5 dual 1.8 Mac OS X (10.4.5) 2.5 GB RAM

My first hardware upgrade has not gone too well. I
just got a Maxtor 6L250S0 drive to fill empty second
bay of my dual 1.8 PowerMac G5. (Drive specs: 250
GB SATA Ultra 16, DiamondMax, 16 MB cache, 7200 RPM)
Installation was a breeze, but I can't get my Mac
to erase, format, partition or otherwise initialize
the drive for use. When I rebooted, I got the
message about needing to initialize the new
hardware. I clicked "Initialize", and Disk Utility
came up. Disk Utility lists "Maxtor SABRE"
Hi,
I have never seen a Maxtor come up as "Maxtor SABRE" in disk utility. Your post says the Maxtor 250GB hard drive is mounted internally. If so, I would guess that the drive is damaged. I would take it back for a working drive.
Or you could call Maxtor at (800) 262-9867. I have had two Maxtor drives fail in the last 5 months and the techs at Maxtor sent me replacements and then I returned the damage drives in their shipping boxes.
The Maxtor tech guys are very helpful and give Mac users the benefit of the doubt when it comes to warranty returns. At least that was my experience.
The drive should display Maxtor 6L250S0 in the disk utility window and Smart Drive status should be active.
I hope this helps,
Michael

Return of damaged refrigerator

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