Returned equipment but got charged for un-returned equipment...

I returned fios equipment months ago and I was never credited for the return. I have tracking and serial numbers of the returned items. Please advise.

I tried talking to customer service many times and they never get anywhere. The customer service forwards the call to the device return department, and that department says I have nothing else to return in their system but they also say they cannot update the bill to show that I returned the equipment because its not their department. Everytime I talk to support they keep sending me to different departments and I get nowhere. 

Similar Messages

  • Subscription paid but got charged for a call

    I pay a monthly subscription to Australia, yet I just made a call to a landline in Australia and it drained my Euro balance I keep for calls to other destinations.  Why and what can be done about it?  I can't make any calls now until this problem is rectified.  My last subscription was paid 02 October.  Thanks

    I think this page page from the Skype support website may help ;
    https://support.skype.com/en/faq/FA10416/why-isn-t-my-subscription-working  
    Look under "I have an active subscription, so why was I charged for a call?"
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • HT1689 I tunes store double charged me for two songs, how do i get them to reverse the double charges off my account? also one song wong load on my iphone but i got charged for it anyway?

    Help
    I-Tunes Store double charged my account for two songs i downloaded on my phone,
    also a song i ordered wont load to my phone but i got charged for it anyway? how do i get ahold of Itunes store to reverse these charges off my account?
    Help
    Raider girl

    Connect the device to the computer.
    In iTunes, select the content desired to sync.
    Sync.
    This is all described in the User's Guide, reading it may be a good place to start.

  • HT204053 How do I get a refund when I got over charged? (I clicked one storage space for iCloud for $40, then changed my mind and clicked the $100 and got charged for both.

    I logged in to iCloud to pay for backup storage. I clicked on the 20GB option for $40, then changed my mind and clicked on the $100 for 50GB storage space. I thought the $100 50GB would over ride the $40 for 20GB, but I got charged for both.
    How do I get a refund?  Also I don't really know how much space I really need on iCloud.
    Thank you for your answer. :)

    This has always been an unclear topic; Apple has said you can contact them within 15 days for an iCloud storage refund, but has not said what the appropriate contact is. Maybe someone else has done this before.

  • HT2534 Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

    Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

    Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/

  • IPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick

    iPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick.

    And yet to download the app you clicked on a button that told you that the app would be 790 rupees for you.
    The iLife apps and the iWork apps are only free when you qualify to get them free. And when you get them free the buy button to download them says free. When the buy button has a price on it, that is how much you will pay for the app.

  • I bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

    i bought a macbook pro and was under the impression of getting a free $125 iTunes voucher but was charged for it

    Can you provide a link to the offer?  Was it for the iTunes Store, the Mac App Store, or an Apple Store (retail)?
    You were charged for what?  You made purchases in advance of having a voucher?

  • HT204088 Does anyone know how to speak to customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. There is no way on the apple site to get this resolved.

    Does anyone know how to speak to human being in customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. I have spent a lot of time trying to get this resolved on the apple site and there just seems no way to do it. Thanks.

    iTunes Customer Service is an online service unless they feel they need to call you.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • I got charged for an app purchase did not receive

    I got charged for an app purchase I didn't receive , it was tokens for my GSN games

    you'll have to contact the developer directly.

  • I got charged for coins I didn't get in mystery castle $9.99  then bought another game they took out of my iTunes card and also charged it to my credit card that I deleted off my account the day before. Very upset

    I got charged for coins I didn't get in mystery castle for $9.99 then bought a game for $6.99 and they charged my iTunes card and my credit card that I had deleted from my account the day before!   Ticked off

    Contact iTunes support to solve your problem
    expresslane.apple.com

  • TS1702 I got charged for a rental and a movie on my credit card but it was never done.

    Hi,
    On 04-11-2014 i got charged $9.99 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04
    (thats what it says i Was charged for.  I never did that. it says the order is pending and that it used my debit...... i did not do that and i have one more charge
    On 04-11-2014 i got charged $14.98 for a  MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04 this is also a debit charge and it says memo MC Purchase
    so i got 2 charges that add up to...... $24.97   I would like to get refunded for them because I honestly dont even know what they are.  thank you
    William Kozlowski
    [email protected]
    847-848-5001

    We are all itunes users just like you.
    You need to contact itunes support.
    Click Contact Us at the bottom of this apge

  • Purchased a 13.3 Macbook Pro and I got charged for softwares I didn't purchase.

    Hi there.  I just purchased a Macbook Pro and I noticed two additional charges on my receipt for antiviruses that I DID NOT purchase. The sales associate told me that I would receive an antivirus software FREE OF CHARGE so I agreed. On my way back home, I looked at my receipt and there was a $2.99 charge for "KASPERSKY IS BOX 2015 3-USER" (SKU 1689012) and a $27.00 charge for "KASPERSKY IS 3 USER 6 MONTH"(SKU 5871467).  However, the Kaspersky software (SKU 1689012) was in my bag. But SKU 5871467 was not in my bag. I DO NOT want any of these softwares. I trusted the sales associate about my purchase so I didn't think I had look at the receipt before leaving the store. The sales associate LIED about the free antivirus software and charged me for software that I didn't even get. I don't want to travel 90 minutes back to store. Is there a way for me to get refunded for the software that I didn't purchase or receive. Thanks for your time.

    Hello incognito74,
    I’m more of a PC girl myself, but for a while there, I was considering getting my hands on a new MacBook after using one for work a few years ago. While I didn’t end up getting one, I’m glad to see you made the leap and purchased the latest model! It’s disappointing to hear you run across some unexpected charges for an antivirus software though, especially after being told by a store associate it was a free offer at the time of purchase. I can imagine this quickly soured your excitement about buying such a nice product, so I appreciate you providing us the opportunity to look into this on your behalf.
    Upon review of your purchase, it seems you purchased an Apple computer that offers a free 3-user, 6-month antivirus subscription software called Kaspersky. Technically, we’d consider this a bundle offer. As you applied a mover’s coupon to the purchase though, this could explain why you were ultimately charged for the subscription. This is because this particular coupon can only apply to a single item and not a bundle offer. In order to accommodate your exception request to use your coupon, it seems we had to ring up both your computer and your subscription separately, and the unexpected charge subsequently applied. I truly apologize if we failed to properly explain this at the time of your purchase, especially as it sounds like your “local” store is quite a distance away.
    If you no longer wish to have the subscription and you haven’t opened the software, I’d suggest bringing it back into your local store for a refund under your 15-day Return and Exchange Promise. Having said this, I realize your receipt is showing two charges for the software. Please know that these two charges stem from the Kaspersky software you mention receiving, as this is how our systems typically process payment for these types of subscriptions. If the return is made, both of those charges should be refunded at that time.
    Respectfully,

  • Got charged for free shipping

    I took advantage of the Elite/Elite Plus early Black Friday sale and purchased quite a few items.  However, after reviewing my order, I noticed a $5 charge for shipping.  Next to each item it says "Shipping: $0.00" but somehow that $5 got there on the end.  I checked each item as well, and each qualifies for free shipping if the order is over $35 (I bought a tv among other things, so it definitely is! )
    I can provide the order number if necessary to any mods here.  I don't really mind how I receive the credit--gift card, My Best Buy Points, etc.  The only thing I am concerned about is possibly messing up my order if anything is done to it.  I have 7 gift cards, 1 large MyBB certificate, and Gamer's Club Unlocked all properly attached.
    Thank you for any assistance.  Just message me if you need my order number.
    Solved!
    Go to Solution.

    Hello NeoQuintessence,
    I'm sorry to hear that there was an additional seemingly unexplained charge on your recent BestBuy.com purchase. 
    In reviewing your order, I note that the charge you were assessed is a California Electronic Waste Recycling Fee that must be added -- in accordance with California state law -- to the purchase of video display products such as computer monitors and TVs sold in California. Unfortunately, we cannot offer a refund for this fee.
    I hope this helps. Thank you for writing to us with your concern!
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT3702 How do you contact iTunes to recover money they charged my bank account with out my authorization. Invalid security code problem. Could not fix card issue.Changed bank card information and I got charged for tiny zoo bucks $24.99. I Got no zoo bucks

    Changed bank card. Got charged $24.99 from iTunes  for a prior  purchase  that would not go thru due to invalid security code. When put new information on iTunes payment . iTunes charged my account without me confirming order and I didn't even receive the zoo buck 50% sale special. They just took my money . Now I can't connect to iTunes Store because they are fixing problems. What can I do to get my money . Can't even reach tiny zoo who gets the money. iTunes should of sent a confirmation request when new card was submitted before taking money.

    Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
    Perhaps someones knows how to further escalate the issue at Apple?

  • Why I got charged for inapps already paid previously

    I paid for inapp purchases for the below games for my kids awhile ago and afew days ago, when had to restore my cellphone and ipad, when I download those in-app again, I got charged again?
    Please help
    Item
    Seller
    Type
    Unit Price
    Preschool and Kindergarten Learning Games, Unlock All Games
    Report a Problem
    Kevin Bradford
    In App Purchase
    $2.99
    Thomas & Friends: Engine Activities, Rescue on the Rails
    Report a Problem
    Callaway Digital Arts Inc.
    In App Purchase
    $1.99
    Thomas & Friends: Engine Activities, Up Up and Away UK
    Report a Problem
    Callaway Digital Arts Inc.
    In App Purchase
    $1.99
    Thomas & Friends: Engine Activities, Thomas in Charge
    Report a Problem
    Callaway Digital Arts Inc.
    In App Purchase
    $1.99
    Thomas & Friends: Engine Activities, Wobbly Wheels and Whistles
    Report a Problem
    Callaway Digital Arts Inc.
    In App Purchase
    $1.99
    Thomas & Friends: Engine Activities, Lion Of Sodor
    Report a Problem
    Callaway Digital Arts Inc.
    In App Purchase
    $1.99

    Not all in-app purchases can be re-downloaded for free - from http://support.apple.com/kb/HT4009 :
    If you lose your In-App Purchases because apps were accidentally deleted, or if you had to restore your device without a backup, you may be able to download some of your in app purchases again for free. Not all In-App Purchases are eligible for free download again.
    Replenishable In-App Purchases and subscriptions cannot be downloaded again for free, and must be repurchased. Examples include but are not limited to: extra ammo, additional health, extra experience points, or other one-time services.
    Non-replenishable In-App Purchases and auto-renewing subscriptions can be downloaded again for free. Examples include: bonus game levels, a map/city guide, a daily news subscription, or other recurring services.
    To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name for the original In-App Purchase.
    You can try contacting iTunes support (these are user-to-user forums) and see if they will refund or credit you, but if they are the non-redownloadable type then they might not : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Maybe you are looking for