Returning a FIOS TV Box

I apologize if this is the wrong forum. Would like to return 1 of my FIOS boxes. I only use 2. Will returning the unused box lower my bill? Thanks in advance for the assist.
Solved!
Go to Solution.

Welcome to the forums. This is a place where customers help other customers. Your issue is best answered by Verizon. Use the "contact us" link at the bottom of these web pages to contact Verizon by phone or chat. You will not get an answer from them here.
Depending on your contract and the particular box in question, you will most likely be able to reduce your bill. But only Verizon can answer your question.
Good Luck
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

Returned HD SET TOP BOX but still being charged for it!!!!

I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit. I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went, even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!! I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!! DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
I tried online chatting and made some other calls but, gets the same conclusion " someone will call you back" which never happened....
Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC. So, I thought it will be all ok, once the investigator reaches me.
Guess what? Today, a package was delivered to my house... the cable box that I returned...
I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
so now, I don't know if I should keep this box until notified, I'm afraid if I will get charged another amount.
I'm so tire of waiting and the empty promises by Verizon. And I really don't know what to do!!
Anyone from Verizon willing to step-up and resolve this?
I have the copy of receipt from post office, and tracking details..

Hi shu0429,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

How do I return a Digital Cable Box to Verizon?

I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.

If you live in PA, there are no stores (and probably other locations). You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns. Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

FIOS Cable box

I currently have FIOS in my home, but I hate paying rent on the box forever. If I purchase a Verizon's FIOS cable box, HD version, would it work in my home ? I heard it needs to be activated ?

Telcoguru wrote:
Verizon currently only leases these boxes. You can not buy one.
And Monkey68 before you say you can get one on EBay - those are most likely stolen and will not be activated by Verizon.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Adding a carriage return in an alert box

Hello
I have a user request to display this alert box in the format below:
Attention: The owner name has changed on this vessel.
Current Name: xxxxxxx:
New Name : yyyyyyy
Please confirm or deny that this is an owner change.
Confirm and Deny are the two buttons.
How can I insert a c arriage return at the end of each text line so the text looks this way in the alert box? I can get it to wrap but it doesn't look right
can the 'Confirm' and 'Deny' buttons be set to different colors?
Thanks!

Use chr(10).
For example:
v_alert := 'Attention: The owner name has changed on this vessel.' || chr(10) || 'Current Name: ' || etc....

Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

How to hook up a magnavox dvdr to fios dvr box?

Hi, new to the forum and tried to find the answer... but can't quite find it. I have a cheapy magnavox ZC320MW8. I don't care at all to use the recording function. All I want to do is play the kids' DVDs. I'm not up on all the technical terms for various cables but I've tried using an s-video cable and also the one with the 3 different plugs on it (red, white, yellow - not sure what that's called).
I'm also at a disadvantage as the player was a floor model so we got no manual or original remote.
The TV is not HD - it's an old Zenith (I can post the model number if that helps but would need to putt the TV out to get it). I have the remote for that and for the Fios box. I'm not sure what buttons to select (DVD, AUX, etc) to get this to work.
I think I've read that the S-video cable needs to go from the 'video out' port into the s-video port in the Fios box. Is this correct? Do I also need the other cable (for audio?).
Sorry to seem such a Luddite. One of these days I'll have a bit more cash and be able to upgrade to some quality equipment!

You could hook up the cable box using the the coax cable (going from rf out on the cable box into the TV and changing the TV to channel 3 for FiOS) then hook up the DVD player using the existing red/white/yellow cables.

Can electrical surges go through the FIOS ONT Box

On Sept 8th something hit my Fios line and caused loss of equipment. There were no storms or electrical outages on Sept 8th. I was at my computer online when I got a message saying that my Ethernet was disconnected. Seconds later my system shut down. At first I had thought that I had a power failure but the lights never went out. Two computer systems that were on line are totally gone. On the third computer system the onboard Ethernet port is fried. My plasma TV HDMI port 1 is no longer useable. The cordless phones which I had just purchased two weeks ago are also fried. When this happened I lost the phone service, internet, and TV. I opened the ONT box and found that all the lights were out. I then plugged in a phone to check to see if I had a dial tone at the ONT. There was no power and no dial tone. I attempted to contact FIOS repairs using my cell phone. After being on hold for 3 1/2 hours I gave up. I called my daughter to login on line and chat with a Verizon tech. After an hour wait time she got through. The earliest available appointment to come to my home was for Sunday Sept 11th. Which meant that all my services would be down for 4 days. Yesterday, Sept 10th I noticed that some of the lights that were out on the router were back on. I tried the phones but they were still out. Then I tried the TV's. I managed to get 2 of three TV's working. The High Def TV would not come on. I disconnected the HDMI cable and attached a coaxial cable and the picture came on.Went out to the ONT box and most of the lights came back on. The internet light on the router was now lit but no activity on the Ethernet. I installed a wireless card on the machine that was still running and managed to get that online. All of my systems are plugged into surge arrestors. That includes the TV's, Router, computers and cordless phones. The Verizon tech had just left my home minutes ago. The Ethernet ports on the router were fried. The router was replaced. The DVR box that was connected to my Plasma was replaced due to the HDMI ports being fried. HDMI port 1 on my plasma was also no longer working. Switched over to HDMI port 2 and the picture came back on. Anything that was attached to the 2 computer systems were also fried. The 3rd system was offline when this had happened and the only thing that was effected was the Ethernet pot being fried. The tech said that no surge could come through the fiber optic network. If that statement is true then why were none of the surge suppressors tripped. And why would I suffer all this damage. It seems to me that the surge had come through and hit the FIOS box and anything that was connected was fried. Is this possible? I need some answers to explain just what caused this. Any help would be greatly appreciated.

There is no electrical connection between the Verizon Central Office and the ONT. It is strictly optical, so there is no conductor for the surge to travel down from the Central Office. So the ONT cannot be electrically damaged from the Optical end of the connection.
However the ONT could be damaged from Coax or Ethernet end, or the ONT power supply could be 'fried' by a surge in the local power line. The Scenario is that if the surge voltage is high enough, it breaks the isolation normally provided by the power supplies in the equipment, and can propagate down the Coax and/or Ethernet cable and/or HDMI cable from either end. . In that case the ONT can effectively be 'fried' by having the surge propagate through the Coax or Ethernet (if you have Ethernet on the ONT instead of MoCA) to the ONT. It doesn't take a whole lot of energy to fry Coax or Ethernet ports on the devices.
The typical scenario is either some sort of accident drops a high tension line onto much lower voltage transmission line (this sometime happens when a vehicle collides with, and takes down a telephone pole, or large branch falls on a line). The other scenario is a direct lightning strike on the local distribution line. Either way, equipment that is supposed to see only 120VAC can in fact seen voltages in the thousand or tens of thousands of volts until the electric company's switching equipment either clear the fault, or shut down the line(s).. In either situation, considerable damage can be inflicted on just about anything electronic that was connected at the time. The energy delivered by a lightning bolt vastly exceeds the surge protection provided by any consumer surge protector.
From where you sit, whether it is the optical end that was damaged, or the ethernet/coax end of the ONT, the ONT will no longer provide service for you.
Also my experience with home use surge arresters is they cannot handle anywhere enough energy to be especially useful.
They also assume that the surge isn't 'common mode'. BTW, I am an Electrical Engineer with education in high voltage transmisson system and insulation.

What is the data type of the value returned by the List box prompt in crystal

Post Author: Mudit Kothiyal
CA Forum: Formula
Hi all,
I am creating a report which has a list box prompt. When I am selecting a single value from the list box the report is working fine, but when I am selecting multiple values its not returning any data( although data is there). Does anyone know how the prompt values are passed to the report query by the crystal. I kno it passes the value to the report as an array. But how does it pass the value to the report query.
I am using command query to fetch data from the DB.
Crystal Report Version: Crystal Report XI R2.
DB: Oracle 10g
Also does anyone know how to pass the values of the list box prompt to the report query in comma seperated format.
Thanks & regards,
Mudit

Post Author: rcoleman
CA Forum: Formula
In regards to the latter part of your question
The following examples are applicable to Basic and Crystal syntax.
The examples assume that list is a String array consisting of the 3 elements: "Chocolate", "Vanilla" and "Strawberry".
Join (list)
Returns the String "Chocolate Vanilla Strawberry".
Join (list, "***")
Returns the String "Chocolate**Vanilla**Strawberry".
Not sure about the first part of your question,sorry.

Return Sony without the Box?

Hello,
I bought a Sony hdr-as100v.
It works as it should.
Yet truthfully, I want to exchange it for the Go Pro Hero3 Black.
Can I return this Sony cam without the original box?
I have all the accessories, documentation, original recipt, with me.
Yet I do not have the box the camera came in with.
Any idea what I can do?

Hey sonyCamUser,
Good question! You can absolutely return products without the original packaging as long as you're still within the 15-day return period. Just be aware that a small deduction may apply for any missing documentation or accessories when processing the return. The return period is also extended to 30 days for My Best Buy Elite members and to 45 days for Elite Plus members. Full details can be found here:
BestBuy.com > Help Center > Return & Exchange Policy
http://bbyurl.us/RTE
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Connecting Ethernet device directly to Verizon fios main box.

I'm trying to connect a home security system via cat5 to the Internet. The security system is mounted to the wall in my garage next to the Fios box. Is it possible to activate the Ethernet port in the customer access panel inside the Fios box so I can run the cat5 cable to it?

If you're asking if the ethernet port in the ONT can be activated in addition to the coax WAN connection to your router, the answer is no. Only one form of WAN connection can be active at a time.

Return key breaks dialog boxes

I have illustrator cs5 on snow leopard. When I open up a dialog box I often try to push enter when I'm done typing stuff to close it. The OK button is highlighted so you'd think this would work. But no, instead it just completely breaks the dialog. Clicking ok or cancel after pressing return does nothing. The dialog won't go away so I can't do anything with the rest of the program. I have to force quit and restart it, losing all my work. Does anyone know how to fix this?

Try this first
PC
1. Quit Illustrator.
2. Rename the AIPrefs file (for example, to AIPrefs.old) in the Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS3 Settings folder.
3. Start Illustrator. Illustrator creates a new preferences file.
Mac
1. Quit Illustrator.
2.Go to User/username/Library/Preferences/ Adobe illustrator CS4 Settings and trash the settings folder, the whole folder not just the contents of the folder..
3. Start Illustrator. Illustrator creates a new preferences file.

Return delivery through action box

hi,
i have a standard scenario in which i want to do return delivery to vendor through notification action box.
for this, I have maintained all required setting as follows
in notification f2, activity Create Return Delivery is maintained with QMLR_CREATE_RETURN_ORDER
but still i am getting following error
Could not create return delivery
Message no. QM153
Diagnosis
The return delivery for purchase order 7101000698 could not be created. There may be an incorrect system setting.
Procedure
Check the following system settings:
For movement types that you use for return delivery with reference to the original purchase document (return delivery to vendor), the reversal of GR despite invoice for GR-based invoice verification must be allowed.
You partner profile RLL (return delivery to vendor) should be assigned to delivery types RL (return to vendor) and RLL (return delivery to vendor) at partner determination.
Since the receiving plant becomes the sending plant for returns to vendor, you must assign a sales area (sales organization, distribution channel and division) to this plant.
You must set the shipping point determination for the appropriate shipping condition, loading group and plant.
You must maintain the sales and distribution data for the material to be returned.
For this item, no delivery type for returns processing
In the creditor master, the creditor must be assigned a customer in account control.

No offense, but you, (personally), did check each and every one of those error possibilities suggested by the error message right?
When I get messages like that I rarely trust my other team members when they tell me "oh yeah.. That's set up", or " of course, we loaded those records long ago". Often times it just a miss understanding of what we are asking them to check. Often times I'll ask them if they can sit down with me for 5 minutes and "teach me" where that thing is and what it really does. Then I can see for myself it is really set up and often I'll learn something. I can't tell you how often I've heard "gee, I was sure we had set that up" or "hmmm. That must be new since we loaded and we didn't have if in the load.". LOL
FF

How to interpret Line Returns in a text box

Hello,
I have a text file that contains several sentences that are tab delimited:
For Example:
The cat sat on the mat.   The dog sat on the cat.   [Where the two sentences are delimited]
My first objective is to read these two statements into two separate text boxes… and I can do this.
My second objective is to add a line return to each statement so that when in their respective text boxes they will appear as:
The cat sat                    The dog sat
on the mat.                    on the cat.
I don’t know how to do this. Any ideas…? Ideally I want to insert something like “/n” into the sentence so that LabVIEW can interpret it as a new/return line command when it outputs it to the text box.
Kind regards,

Here's one possible solution (note the string format display settings, LV 2010).
I use an array for the output for simplicity. You can index individual elements if really needed.
First we create an array of sentences (tab is delimiter).
Then, for each sentence, we create an array of words (space delimiter)
We reshape the array of words to two rows (pad if the number of words is odd).
We form the two line sentence using array to spreadsheet string with space as delimiter.
LabVIEW Champion . Do more with less code and in less time .
Attachments:
ProcessSentences.png ‏11 KB

FIOS cable box Error

I have a fios box - motorola QIP2500-3 - and the display says "Err4". I tried turning it off and on as well as unplugging it but the error wont go away. What is this error and how do I fix it?
Thanks!

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Boot_Error_Codes
Eb 04
Flash programming failed
After software object download complete and FP is displayed
Contact headend operator
That is an eb code, yours is an err code, which is probably just an updated boot error code, in either case it may not be one you can recover by yourself. you can try to verify that you don't have anything obstructing the flow of data communications between that box and the fios network, meaning re-tighten the coax cables and verify that you're getting a signal in that room (maybe bring a working box over to make sure that room isn't dead) other than that though, if you verify that you're getting good coax communication then you may be ready for a new cable box.

Returning a FIOS TV Box

Similar Messages

Maybe you are looking for