Returning Yoga 3 14

well, too many things have been happening that i finally decided to return my yoga for a replacement before my 30 days was up. kept hoping the glitches would be just random occurances, but it's looking more like the unit is a lemon, or at least I hope that's all that it is. I had a yoga 2 11 previously and it ran flawlessly... so the issues with the 3 are a bit concerning...
Issues I've come accross:
- Fan was stuck out of box. got it working (albeit a number hours after it had been running...and running hot) by tapping on the bottom, but now there's a buzz during it's operation, which is more pronounced depending on the angle of the device..
- Clock rate wouldn't go above it's minimum rate, regardless of power settings, unless I unplugged and replugged the power, or rebooted..
- system will go into sleep mode when converting from tablet to laptop...sleep mode was disabled in power settings...power button still puts systems to sleep as well...
- and the worse issue so far...when coming back from sleep, the touch screen will sometimes go crazy, with multiple visible touchpoints appearing all over the place. only way to get it to stop is to shut down and restart..
if it weren't for these issues, I'd be pretty happy with the system.. I really like the versitility of the system, which is what prompted me to get the yoga 2 originally...battery life has been great as well, getting anywhere from 6 to 9 hrs of life so far.
Like I said, I really hoping I have a lemon; Most of the items above could probably be easily fixed with a power management update. the fan most likely needs to get replaced, but the touch screen issue is a bit baffling...
Anyway, got my RMA.. a bit concerned here too cause they said I could keep the laptop while I wait for the replacement, however the RMA email said I had 10 days to return it..guess we'll wait and see. also disapointing that I can't swap the ssd's between the systems like I usually could do with office laptops, but alas...at least with the ssd's, install's are pretty **bleep** quick; another big plus - the boot up/shutdowns on this system is freakin' fast..less than 5 seconds to get to desktop...by comparison, it takes a good 10-15 seconds, sometimes more, to boot our surface 3's at the office..huge difference..
anyway, will post results. If anyone can post on their recent RMA process experiences, it would be appreciated...
cheers!
Steph S.

I upgraded my 128gb yoga 3 14 with a 7mm 256gb ssd. It does fit but you won't be able to use the drive housing that the original is attached to (to secure it with screws) but you don't really need it because it's a really tight fit the drive doesn't move around at all anyway. I used a bit of double sided tape to make sure it is secure anyway

Similar Messages

Yoga 2 Pro returned. Worth to try again?

I've had the 8GB Yoga 2 Pro for a about a month and a half and have had a lack luster experience with lots of issues of shutting down, freezing and just not being able to power on. After trying to give it another try, I started it from scratch and it took 1 day for it to freeze again, shut down and then finally not be able to turn it back on again.
So I took it back to Best Buy, thankfully I was able to fully return it with no issues.
My problem is that when it wasn't causing me issues I really liked it, but is it worth it to try again? Did I just get a bad apple? Is anyone else out here having no issues at all?
I need support, please!
Moderator note: added some info to the subject line. Was: Worth to try again?

Constant freezing and shutting down are definitely not common issues, so if those are the only issues you've had with it and put up/did not notice anything else, by all means you should try again.
I'm about to start pulling my hair out with mine because of all the common issues and the little things that for some might be unnoticable, but for me add up to a crappy experience. I think my experiment with Windows and 2-in-1s is coming to a close, but I can't be spending 1/2 time using the machine troubleshooting issues or worring about the stupid battery life because a Haswell machine can't last 6 hours if I use it for more than light browsing. Between XPS 12, SP2 and now Y2P, I'm pretty much done. Tomorrow I'm doing a clean reinstall, and will try it for a week. If nothing changes, it's going back, and I'm even looking at anything else in the Windows camp until all high DPI screens are the norm, battery life is trully 8-9 hours+, and MS has had time to iron out all the little crap. As much as I feel that in a lot of ways going back to Apple is a step back (I've really gotten used to a touch-screen for example), in my years of owning various Apple machines I have never once had any issues of this sort, and at the end of the day I need a machine that works with minimal fuss.
</rant>

Returning my Yoga 2 Pro. What a shame...

What a shame...
I like the computer, I don;t have any of the issues many of teh people in these forums brought up and yet, Lenovo screwed up big time with the mini HDMI.
I must be able to connect my laptop to my external Apple monitor. This monitor has mini displayport.
No matter how hard I looked, I could not find a way to connect my laptop to the monitor unless I hooked 3 or 4 different adapters and have no idea if it even works.
What a shame. why couldn't Lenovo just include a different output. Oh well. Switching to 11" Air.
Adios people and thank you.

Would anything here work:
http://www.monoprice.com/Search/Index?keyword=Mini+DisplayPort+hdmi
I've purchased home theater cables from this company many times, but never any of these type of items.
Regards.
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Ideapad Yoga sent in two months ago and still no return OR repair

My beloved Ideapad fell down the staircase drom a bag and required majpr surgery. Thankfully, the warranty on it had not expired so I sent it in for repair in the second half of September. It is now end of November and no repair or udate has been provided. The representatives I called vaguely said there were expecting parts for it. Does it usually take such a long time??

What does it say in the Internet section on the initial Status page of the BrightBox? Omit your BB Username.
What lights show / don't show on front of router (count them off)?
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Poor WiFi performance of Yoga 2 11?

I have just purchased a Yoga 2 11 and find that connectivity is poor (zero to two bars) and unreliable (occasionally reverting to a yellow exclamation point) in my favorite thinking chair. I get reasonable performance at the same location from other machines including a T420, a Nexus 7, and an IPad. After reviewing some community forum fixes for the presumably Yoga 2 Pro, I have checked to ensure that I have the most recent driver; that I have turned off bluetooth; that I am not using protected sharing; that windows is not managing the wifi Plus I have installed on the order of 33 windows updates (a pretty large number considering this is right out of the box on the first day of availability!). Am I missing anything or is this a problem related to something unfixable like the antenna design? Other potentially connected diagnostic information is that some sites e.g. zillo do not load quickly behave very smoothly, even in locations with more than one "bar" of wifi connectivity. Thank in advance for any input.

I see the same poor wifi connection when comparing to my old laptop and to my Galaxy S4. I updated the driver but it did not help (think it was the same one). I have a week left for no hassle returns and if this cannot get resolved I think this unit has to go back.
anonymousscreen wrote:
I have just purchased a Yoga 2 11 and find that connectivity is poor (zero to two bars) and unreliable (occasionally reverting to a yellow exclamation point) in my favorite thinking chair. I get reasonable performance at the same location from other machines including a T420, a Nexus 7, and an IPad. After reviewing some community forum fixes for the presumably Yoga 2 Pro, I have checked to ensure that I have the most recent driver; that I have turned off bluetooth; that I am not using protected sharing; that windows is not managing the wifi Plus I have installed on the order of 33 windows updates (a pretty large number considering this is right out of the box on the first day of availability!). Am I missing anything or is this a problem related to something unfixable like the antenna design? Other potentially connected diagnostic information is that some sites e.g. zillo do not load quickly behave very smoothly, even in locations with more than one "bar" of wifi connectivity. Thank in advance for any input.

Yoga 2 Pro - Keyboard Not Working

My issue is that the keyboard of my Lenovo Yoga 2 Pro disables itself intermittently in Laptop Mode. I purchased this laptop (i7 cpu, 256GB SSD, 8GB memory) from BB a week ago and get it replaced twice (3 different units) and all had the same issue. Case of the first one I purchased was also cracked on the rear side. I powered the laptop to test it before I return it. Then I realized this keyboard issue. I was using it in laptop mode and keyboard backlight was going off by itself. First I thought it was just the backlight but keys were not functioning as well. Touchpad and Touchscreen were still functional. Time to time keyboard came back to life by itself and sometimes I needed to restart couple of times to get it work.
Next day I went to another BB store to get it replaced (the one I burchased was the last unit in other store). So I also got the last unit in this other BB store and went to school. After my classes I realised this one had the same keyboard issue. I checked if I had latest BIOS, drivers and software and updated everything. But there was no solution. I called lenovo tech support and the guy on the phone told me that it seems like a hardware issue and suggested me to get it replaced again via BB. I didn't think that it was a hardware issue. It seemed to me like the sensors drivers or firmware were thinking that I put the yoga in tablet mode and was disableing keyboard even in laptop mode. I tried uninstalling yoga software , disabling services such as YMC and intel thermal and power management from bios etc. etc. These things seemed to lower the number of issues but still keyboard was disableing itself time to time.
I went BB again to get another one. But of course I had to find another store that have the exact same model (and of course they had only one unit). I went and get that one. Guess what? It is same. I tried everythin. Installed my own copy of Windows 8.1 Pro and didn't install any lenovo software etc. Didnt work. I recovered to factory OS still same. I called lenovo tech support again to find some help. Only thing they could recommend me was to send the laptop for repair but I can not simply live without computer (I am computer science PhD. student need it access to a computer all the time).
I like the laptop so much and honestly I couldn't find another brand model with very high resolution screen i7 processor at least 8gb memory and 256GB ssd etc at this priice range. So I want to be able to use it. But every other minute or hour the keyboard disables itself. With the latest unit I got moving the lid (pushing and pulling screen back and forth) seems to help sometimes. Also tilting the laptop some times works.
Is there anyone else having this kind of issues? And more importantly is there anyone who managed to solve it?
I do not want to talk to tech support again. If possible I want to get in touch with some people from Lenovo software and drivers team so that I can help them diagnose the issue and test beta software firmware they might have.
PS: Why no bios/driver update for last couple of months?

As stupid as it sounds, try folding the laptop fully into tablet mode, then fold it back to regular mode. This has been working for one of my clients.
NOT a driver issue - definitely a physical issue. Hopefully the folding back/forth continues to work.
(and since I'm a support resource, this kind of stuff makes me look bad when I recommend it to a client: "Yes, it is possibly the coolest laptop available on the market, but you just have to deal with a few issues like keyboard randomly stopping working and the wireless driver load intermittently not working after waking the laptop up. Other than those two minor issues, it's a great laptop!!"

Yoga 2 Pro Hard Drive not recognized

I got my Yoga 2 Pro as a Christmas present and have had issues with the computer recognizing the hard drive every time it boots up or enters sleep mode (and this is after the 1 initial boot up where I didn't have to enter the BIOS). Not sure if this is a bios or hardware issue, but I can get it booted after entering the BIOS, changing various (seemingly random) settings (UFEI/Legacy support usually) to get the computer to even recognize that it has a hard drive installed at all. Once it does boot, as long as it doesnt sleep or shut down, it'll continue to work, leading me to think this is some sort of BIOS issue. Has anyone been able to resolve this issue without the hassle of returning it to Lenovo an getting a whole new one? The computer is great, when it boots up, but this is extremely disappointing/frustrating to have to enter the BIOS every single time I want to turn the computer on to use it!

@Lenovo Support - Please respond to this issue.
SO MANY PEOPLE HAVE FACED THIS ISSUE & ARE STILL FACING - BUT NO RESPONSE FROM LENOVO SUPPORT...... !!!!

Yoga 2 Pro microphone not working

Hi all!
I am now owning my Yoga 2 for a week and since yesterday I tried Dragon and Skype, but had to realize that the internal microphone(s) are not working!
I reinstalled the drivers automatically as well as manually, deactivated the device, deactivated the Lenovo Smart Voice App and changed any possible settings for mics (put it of course to maximum levels).
The Lenovo hotline here in Germany has no clue and only suggested to wait for new drivers.
Does anyone else has the same problem or do I have a faulty machine? In combination with the yellow-problem I am tempted to return the Yoga 2 as long as I can. Because if it is a hardware problem, the repair will take up to 2 weeks. Does anyone have suggestions for alternatives?
Thanks!

I sent my unit back 6 days after receiving it and they continue to delay shipment on the replacement item. I was told on the phone that I should expect 10 business days for a confirmation email on the replacement getting shipped out. Never got an email, had to go through rude customer service to find out they weren't shipping until after Christmas. Then got another update saying they wouldn't ship until sometime in January next year. In the meantime, their website was still guaranteeing Christmas eve delivery on new units up until a couple days ago. So basically if you pay for and receive a defective unit, you're LAST priority on getting a replacement unit. Now currently trying to cancel my order. Had they bothered to send me updates with reasons such as "we're working on fixing a few issues before sending out the next shipment" that would at least have been an explanation. Switched from Dell due to poor customer service, Lenovo doesn't seem much better.

Yoga 3 pro : problem connecting to HD TV with micro/mini HDMI to HDMI

I purchased a YOGA 3 PRO (512GB) and couldn't be happier with how light and slim this jewel is. The CPU works fast and overall it's a gret UltraBook.
BUT
I just can't connect my Yoga 3 Pro to my TV. I purchased this Ultra Book at BEST BUY (this model is apparently an "exclusive" of Best Buy), and since I knew i need to connect it to an external monitor to do real work on photoshop, I also purchased an INSIGNIA micro-HDMI to HDMI cable.
As shown below, my 32" HD TV (one of the latest models from LG / ref. 32LB5800) is recognized by Windows 8.1 and the INTEL HD Graphics 5300 Display driver (which i updated to the latest version 10.18.10.3960), but unfortunately the TV says "NO SIGNAL".
Link to image
I've tried to connect the Insighnia mini-HDMI to HDMI cable in all 3 HDMI inputs on my TV, but same pathetic result. The first input is HDMI ARC, the second one is regular HDMI and the third one is for mobile devices (HDMI MHL), but all 3 returned the same "NO SIGNAL".
So I figured maybe it was the TV. Thus i plugged my Yoga 3 Pro to a Pioneer Plasma TV that was about 3-4 years old, straight to one of HDMI inputs and same thing, no image. However, Windows 8.1 found the TV and even suggests the ideal resolution.
In both cases the TV model was found by Windows 8.1 and shown under the "Screen Resolution" menu. I selected "Extend these displays" to use the TV as a main monitor, but of course this doesn't help the case.
So i started digging this forum and read a lot of coomplaints about the previous version of the YOGA PRO and that the micro-HDMI plug was poorly designed and the cable connector needed to be "trimmed" a little by 1mm or so to allow it plug fully into the port. So i tried that too, and even though i succesfully removed 1mm of rubber around my Insignia cable connector, it didn't help whatsoever since apparently, the new YOGA 3 PRO doesn't have this issue any longer, its design solved indeed that weakness of its predecessor.
So I'm asking: what the hell is the problem then? it's driving me crazy. I've literrally spent the past 6 hours trying to figure it out, but without any success. This forum has ZERO post about a problem of connection of a YOGA 3 PRO to an HDTV. I know it's a very recent model, but still, I can't believe to be the only one experiencing this issue.
If I don't find a solution quickly I'm afraid I'll have no other choice but to return it. It's unbelievable that both the latest iterations of the LENOVO YOGA PRO are having issues (likely different) connecting to an HD TV using the mini/micor HDMI port.
Not sure if this is a hardware or software problem, but LENOVO better get their act together and fix this stat!
UPDATE: i also noticed that when the cable is plugged into the micro-HDMI port, there's no more sound on the ultrabook. I played a video while the cable was plugged in and NO SOUND. I'm not sure if this is normal or not. I would assume connecting the Yoga 3 Pro with the cable into the TV makes it believe that the sound shall be directed towards the TV now, hence the disabled sound on the Ultrabook, even though on the receiving side, the TV still doesn't get any signal from that cable, neither video nor audio.
Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums
Solved!
Go to Solution.

well it turned out the culprit was the INSIGNIA Micro-HDMI to HDMI cable sold by Best Buy. I tried another cable brand and now it's working just fine! Go figure...

Yoga 3 Pro Performance issue on streaming video

I recently purchased a Yoga 3 Pro despite serious concerns about the reviews citing such poor performance from Intels new M-core processors. I had read at some point in my searching that Intel was supposedly releasing a firmware update that would essentially fix everything. I have a suspision that my issues are related to the processor. The problem I'm having can best be described as performance drop, or fps drops when playing videos in Youtube and on Twitch.tv. I've tried multipled browsers, and updates to flash. The browser is the only program running. It does not come in waves or anything, it is a constant issue on these sites. Beta.twitch.tv however does not have this issue, I believe they switched away from flash-based players. Netflix also has no issues. The issue is not a buffering issue. Maximizing the video also makes the problem worse. If anyone has any ideas or solutions I would be very much appreciated. I love the laptop and would hate to have to return because I can't get a few small parts of it to work.
Thank you!

Hi snickers, and welcome to the Lenovo User Community!
Like you I read the performance reviews, so I've been trying to stretch the Yoga 3 Pro. For video I've watched YouTube, Netflix, and VUDU maximised at full screen. I've watched full-length movies. I just watched a few Twitch.tv videos. I have yet to experience any poor performance. My browser is 32-bit Chrome. I'm on a 50-100Mbps Internet connection and either 802.11n or ac.
What are the symptoms you're seeing? When you say fps drop, what are you seeing exaclty? Are you using factory default drivers?
I don't work for Lenovo. I'm a crazy volunteer!

Yoga 2 Pro Draining Battery Fast in Sleep Mode

I have a new Yoga 2 Pro with i7 processor. It works great and normal battery life is about 4-5 hours. But with a fully charged battery, i can close the lid at night triggering sleep mode, and wake up to an almost dead battery.
Why is this happening? It's really dissapointing and I'm going to return it if I can't find a fix. I'm on the latest BIOS with all current updates. I am not using Hibernate mode.
Closing the lid shoud not cause battery to continue to drain at normal usage rates.
I'm hoping it's the WINDOWS 8 software but I've tried all the settings I can find.

the OP said battery was draining overnight because y2p was not going into sleep mode. then op changed some settings and, as i understand it, now his y2p does not drain battery overnight because he pushes power button and it goes into hibernate mode before closing lid.
I would like to raise the issue of the difference between hibernate and sleep mode. I too find that if i put my y2p (and my mbp-bootcamp) into hibernate mode then my battery does not drain overnight. however, both my laptops drain the battery overnight in sleep mode... anyone have clear understanding of this? i've look at many articles on the web, but haven't found any that specifically indicate how fast sleep mode should drain batteries. I think my gf's mba-OSx also drains overnight in sleep mode and OSx doesn't even have a hibernate option (correct me if i'm wrong)...

Yoga 2 Pro - Light bleed on screen - is this acceptable / normal for this screen?

Hi all,
I wonder if someone could give me some advice as to whether the light bleed I'm experiencing on my Yoga 2 Pro is 'acceptable'. It doesn't bother me in normal day to day tasks like office work, email, web browsing but it's pretty distracting when watching videos in a dark / dim room, particularly where the video itself contains dark scenes or letterboxing.
I've done a bit of searching on the web it seems that black light bleed is a pretty common issue with these types of displays.
The following photos were taken on a DSLR in a totally dark room whilst running a video of complete black on youtube:
Brightness 100% - overexposed a bit in camera to show main areas of light bleed. The lower right corner is the most severe. Light bleed is also quite prevalent along the bottom of the screen.
Link to image 1
Brightness 70-80% - exposed to represent as closely as possible what i see when watching the black video in a dark room.
Link to image 2
Brightness at 50%
Link to image 3
Would this light bleed warrant a return? I bought this from John Lewis in the UK and they have an excellent returns policy. I do love the laptop but the light bleed is pretty annoying. I've seen some images of other peoples light bleed and I worry that if I was to get this replaced I may end up with one with much worse light bleed than what I currently have.
Any thoughts and advice would be most appreciated.
Cheers.
Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Ok, I think I have identified the source of the light bleed from the top right corner. It seems that whatever they use to glue the panel down to the backing has loosened. If I press down on the top left corner of the screen it is rock solid. If I press down on the top right side where the light bleed is it flexes downward. When I push down on the border the light bleed disappears.
So it would appear I don't have a panel problem, I have a glue problem. Bummer. Will contact Lenovo today. Hopefully getting this fixed won't involve sending my Y2P into some shop for 3 weeks.
The light bleed sucks but what concerns me more is that the panel's integrity seems to be failing and could get worse. I hope Lenovo has a local shop that can take a look at this.

Yoga 2 Pro WONT TURN ON (backlight flickers)

First time poster here,
I recently purchased a yoga 2 pro approximately one week ago in Hong Kong from a technology reseller (Fortress). Was super excited, majority of reviews were glowing etc. However, after taking home and using it for less than an hour, the whole computer just suddenly turned off. All i had done was install AVG anti-virus, real player, and Hearthstone (blizzard game, didnt play it yet). When i tried to turn it on again the power button and backlight keyboard would flicker every 5 seconds, but no screen came on. I tried with/without being plugged in to no avail. I wrote this off as bad luck and swapped it the next day for a new one.
New one worked great for about 4 days, when the screen suddenly went haywire going all fuzzy with heaps of static (like one of those really old TVs when u get bad antenna reception). It was not responding to any keyboard or touchscreen commands, so I hard reset it (held power button for about 10 seconds). When i attempted to turn it back on again, same thing happend as the first laptop, flickering every 5 seconds, no screen. I will add that for these 4 days it worked I had mainly used it to watch youtube, play hearthstone, and watch movies. No other issues came up before the sudden breakdown. However I also noticed that when I played Hearthstone (a very low graphic intensity game btw) the laptop base got very very hot. I had also set my energy manager settings to high performance mode (part of the 'fix' for the off yellow colour).
I've now swapped it back for a THIRD yoga 2 pro. The salesman said this was the last time they would swap and if it happened again we'd have to go through Lenovo.
I've had it for a few hours and it seems to be running fine but i wanted to post up this experience up to see if others have had similar issues, or might know what might have caused two of these beautiful laptops to cease working. The salesman suggested one possibility as being the laptop overheating to the point that it damaged the hardware in some way, although I would have thought that most laptops would have sufficient protocols to prevent damage to the laptop in this way. Any other suggestions or tips would be appreciated.
Sorry for the TLR

I have the exact same problem. It first happend within one hour of opening the box. However, the problem went away...returned intermitently...and now my yoga 2 has a totally dark screen and flikcering keyboard. I was previously a big proponent of the machine. Now, i'm thoroughly disappointed. Customer service does not seem to have any answers.

Yoga 2 Pro - Sleep mode issue

Hi All,
I've been experience troubles with issues ralated to sleeping.
Sometimes it just sleeps well.
Sometimes my Y2P sometimes won't go sleep(insomnia???). The screen goes off but the fan doesn't stop and the keyboard backlit doesn't go off. And whatever I do won't wake it up in this circumstance, for example hitting a key on the keyboard, hitting the power button, or touch the screen. I have to restart to enter the OS. (FYI VirtualBox may cause this problem but I was not running it. I don't even have it installed.)
And sometimes it does go sleeping and can be waken up, but during the sleep the fan doesn't stop and the machine becomes very hot. This seems to happen only under the power manager high performance mode but I'm not sure. Twice I just closed my laptop and went to bed. and left the poor Y2P baking-hot overnight. As a result, the battery capacity estimate in the power manager is now 'Normal'. I believe it was 'Excellent' or 'Good' when I first received it. (FYI the capacity is now 54760mWh.)
I really love this machine. Yellow issue is not a killer but the sleep problem does troubles me a lot. I'm not able to return it because I just passed the 15-day return period. Any suggestion to solve those problem, folks?
-K

I have observed two related issues on my Yoga 2 Pro. In agreement with a later poster to this thread, it will occasionally shut down (or crash?) rather than sleep. This happens occasionally when I have a dozen apps up in a configuration that I'd really like to go back to rather than have to set up again. I'm guessing this issue, shutting down improperly, could be a problem getting an app or service to sleep properly, giving up, and dying. One of the reasons I upgraded to the Yoga 2 Pro is that my old Sony Vaio did this same thing and I assumed a new machine would have the quirks worked out. Perhaps it's a Windows problem, but still should be addressed.
I have also found several times that I will take my Yoga 2 Pro out of my bag after hours of sitting and the two lights indicating that it is running will be lit solid with the laptop hot to the touch. I have no idea why a machine would turn itself on with the lid closed, even if the power button is bumped (which is very unlikely with its small size in a padded bag). I'd love for anyone at Lenovo to address whether this issue is known, common, being looked at? It's terribly frustrating to "start" with the battery half depleted because it's been busy generating heat in a confined place.

Yoga 13 - Lot's of problems and no answers from Lenovo

Hi everyone
Just wanted to post my experiences with the Yoga 13 issues and explain the problems and what Lenovo is doing (or mostly not doing) in relation to these. I have been dealing with this for 9 weeks now already, for the first 7 weeks I remained quite calm with them about it. After that I’m afraid the situation has had to be escalated considerably. I won’t go into the full details of everything that has happened as it would take all day. Suffice to say that Lenovo have been terrible to deal with, lied continually and ignore anything they don’t want to do (much like on this forum).
I appreciate that not everyone seems to be having all of these issues. But each of them is widely reported on Lenovo’s forums here. Lenovo accept it conversations with me that these are all valid issues with the Yoga and justify it by saying that Ideapad laptops are not as good quality as Thinkpads.
Also worth stating is that my work is in an advisory role for a company that is a large Lenovo customer. This should never have been a consideration as the Yoga was a personal purchase. Unfortunately Lenovo chose to involve their sales people and teams who I deal with for work related issues. This only really meant that internal communication at Lenovo between departments was even worse than usual and it meant different departments offered different things and gave different explanations. I wanted to be treated as any other customer would be who had purchased a Yoga 13.
Wifi card, range and signal strength are terrible. It also drops connections and sometimes won’t wake from sleep. During general usage the low quality, cheap realtek wifi card proves to be very poor. It is connected via an internal USB hub which goes someway to explain why it has sleep issues. For some reason Lenovo decided to design this computer with the antennas beneath the keyboard under a layer of metal shielding. This already provides a terrible level of signal. Couple this with the two additional layers of metal on the top and bottom of the machine and turning it into tablet mode seriously reduces the wifi strength even further. This is a flawed design decision and I consider it a fault, especially considering the pricing of this computer. Due to the wireless issues the computer drops connections often and many times won’t reconnect. I set up the yoga after it’s replacement wifi card next to a Thinkpad, Macbook Pro and Sony Vaio, all of the other computers connected at more than twice the speed that the Yoga is able to even at only 6ft from the wifi access point. If Lenovo wish to charge so much for a laptop and advertise it as having ‘n speed’ wifi then it should be comparable to other similarly priced laptops. While not a fault, I also find the inclusion of only a single band 2.4ghz wifi card to be quite unacceptable considering the price of the computer, no other competing products choose to go for such low quality components in their premium priced products, it is simply not fit for purpose. Lenovo accepted the wifi as a major issue with the U310 and U410 models but of course making any kind of statement of a known problem will be costly for them, so they choose to ignore customers as it is less expensive to deal with.
I find it interesting that some users report their wifi as being perfect. I would ask anyone who claims this to connect it along with another laptop to the same network and move more than 15 ft from the router and try to copy some files across the network. Compare the two and see the difference. If you already have less than a 20Mbps internet connection and don’t use your wireless network for anything other than internet access quite close to the router then you’ll probably not have the same problem as much.
Solution: There is none. Lenovo will replace the wifi card for another one under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation. Fiddling with wifi settings and routers is not a solution when every other computer (including Lenovo ones) works perfectly on that network.
The touchscreen cuts out and requires a reset to start working again. During operation the touchscreen simply stops responding. A full reset is required to make it work again. The fact that a reset fixes it instantly shows to me that this isn’t a hardware fault. It is a further example of Lenovo’s flawed design and also perhaps a software issue. The touchscreen is also attached to the internal USB hub, whether this is related to the wifi problem above I am unsure. This is completely unacceptable on a touch based device and is not fit for purpose.
Solution: There is none. Lenovo will replace the touchscreen under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation.
The autorotate stops responding. Again as a tablet device the autorotate is an important feature. Since coming back from repair with Lenovo it has started occasionally not responding. I was told to flip the machine over, open and close and press the ‘autorotate on/off’ button a few times as a solution. This is not an acceptable solution on an expensive machine and is not fit for purpose on a tablet based machine.
Solution: Lenovo recommend pressing the button a few times and opening and closing the lid. Restarting also might help. This is not a solution.
The keyboard is extremely low quality, bounces and is uncomfortable to use over an extended period. Lenovo have always been well known for producing great quality keyboards. However the cheap one they decided to put on the Yoga is really not fit for purpose. It is a simple panel keyboard that is secured in place using double sided sticky tape. Seriously, a taped down keyboard on a premium priced computer! It started to come up in one corner and pivots around several of the keys in the upper right corner. I added more double sided sticky tape under it to better secure it (as recommended on Lenovo’s customer support forums), this worked for a short while to hold it down better. The keyboard was replaced by lenovo as part of the repairs. It is still bouncy though, low quality and uncomfortable to type on for extended periods.
Solution: Lenovo will replace the keyboard under warranty. But the new one is still stuck down with double sided sticky tape.
The touchpad sticks and occasionally stops working. As the touchpad is the same as others used in competing products I can only assume this is a driver related issue. However, as the Yoga has been released for 6 months now it should have been addressed with a driver update by now. Lenovo don’t seem to care about this. They will replace it under warranty, but it won’t fix anything.
Solution: Lenovo will replace the touchpad under warranty. The new one will still be the same.
The paint peels off the corners of the device’s metal top and bottom. Due to the soft touch paint finish applied to the metal top and bottom of the machine then it rubs of in high usage areas such as the hinge and the corners. The aesthetics of a premium priced computer are actually important and it should not happen. This appears to be a flaw in the design of the machine again and makes it unfit for purpose.
Solution: Lenovo will try to tell you that it is not covered by the warranty and that you did it yourself. After a lot of pushing they will replace both the top and bottom panels under the warranty.
Lenovo, particularly their service centre team, are very unresponsive to questions about these issues. They will claim on first ask that they have no knowledge of any of these issues. Then they will try to blame the user and how they use the machine. After further pushing they actually will start to do something.
Options available to customers. These have all been offered to me by Lenovo over the last few weeks.
Repair: Lenovo will take in your machine for repair and replace every single component (as they did with mine). They refuse to replace the machine initially as the terms of the warranty state ‘repair’. This will not fix the issues as it is due to flawed design and cheap internal components. I have had mine taken in now 4 times, of which they kept it for a week twice now.
Sell it privately with free product compensation: This was a very strange offer and one I felt a little uncomfortable about. Lenovo offered that if I chose to sell the machine privately (as they have so many problems) then they would give me a free Thinkpad Tablet 2 as compensation for the loss of value. I thought about this but turned them down, it seemed a little too dodgy to me.
Replacement with another Yoga: Lenovo offered me a replacement Yoga machine. They claimed a couple of weeks ago that a new model was arriving with a revised wifi design and CPU. Unfortunately when these arrived in stock (these are the ones reported a few posts back) they found they still have the same Realtek wifi card and flawed antenna design. So they quickly told me they didn’t want to do this anymore and offered new options. I would have been happy with the option if they had fixed the issues in the new one.
Replacement with a Lenovo X1 Carbon Touch at no extra cost: I have been offered a replacement for my Yoga with an X1 Carbon Touch. It is the only other machine in Lenovo’s product lineup that has an equivalent specs list. I said that this was a perfectly acceptable solution but they have since pushed me into the final option, refund.
Refund: Lenovo have offered me a full refund for the machine even though it was bought from a retail shop. In Hong Kong we are not lucky enough to have 30 day returns and things like that so shops don’t want to be involved after 7 days. Lenovo have said that they will issue a full refund to me. This was the option they chose in the end of the three acceptable ones. However they are now kicking their heels on it and have told me it will be another 3 weeks before they can think about doing it.
Although reading these may seem like Lenovo have attempted to do their best. Unfortunately that couldn’t be further from the truth. This has taken nearly 10 weeks of my time so far. Lenovo have attempted at every step of the way to tell me it is not covered by warranty or that the issue does not exist (or is my own fault). I have had to create videos showing the problems, document and take photos of everything. They have hardly ever initiated a conversation about this and I have had to make every single call. It reached the point where I had to threaten legal action before they finally offered some proper solutions.
My recommendation for anyone thinking of buying a Yoga 13 is to think again. Although some people seem happy with theirs, I can’t see that any of the machines can really be perfect with so many flaws. The price is the same as other premium machines from Apple, Sony, Asus and Samsung. Buy one of these and you will be much happier.
For those that already bought one and has problems then it is a little bleak without some arguing. Lenovo are ignoring the problems posted here on the forums and trying to tell customers that ‘no one else is having that problem’. It took a lot of online attention before they accepted the flawed design with the U310 and U410 models. My hope is that they do take notice of their customers in this case but I am very doubtful that they will as it would cost them money (they are after all a business so money comes first over customers). If anyone would like to follow up with Lenovo and would like to reference my case when seeking the resolution options then I will post my customer service reference numbers when I get back to the office on Monday. I am based in Hong Kong but Lenovo warranties on the Yoga are international so I feel options should be the same for all customers.
Maybe my expectations are too high, I just expected a computer that costs more than $1000 to work properly out of the box.
Moderator edit: Material which breaches forum rules deleted

As I don't want to install additional software to measure temparetures I can't tell you about my exact core temperatures. However, I can tell you that my fans go off again when load decreases for some time.

Returning Yoga 3 14

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