Reverse Incoming Payment

Hi Experts,
We have an incoming payment which included a credit card payment and cash payment.  I am not able to reverse the incoming payment because of the credit card portion of the incoming payment was already deposited.
I have tried to reverse the incoming payment by making the exact same incoming payment, but with negative amounts. However, the system will not allow a negative incoming cash payment.
Please advise on how to reverse this incoming payment.
Thank you.
Jane

I just noticed that the credit card amount has not been deposited. I have been trying to cancel it through Credit Card Management and it says that it has not been deposited.
Here's a summary again.
1) Incoming payment with bank transfer and credit card.
2) Need to cancel, but cannot because "One of the credit vouchers was cashed"
3) Credit card is not deposited (per the credit card management screen)
4) Not sure if this is the correct procedure, but I tried to cancel in the credit card management screen, but do not know the balancing account to use.
Please advise.
Thanks for your help.
Jane

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    Hi
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    Symptom
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    Other terms
    Payment, Cancel, Posting period, Posting date, Create date
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