RoboHelp AIR Layouts with RoboHelp 7?

I am currently designing a new online help system using
RoboHelp 7. As I began to research RoboHelp 7 (I haven't used it
since X5) I stumbled upon AIR. I really love the layouts and UI
functionality within AIR. However, I do not need the installer
packaging features that AIR provides. I only want the layout! Is is
possible to import a RoboHelp AIR layout into RoboHelp 7 HTML
(perhaps using a custom Single Source layout??), without having to
use the packager/install features?

Welcome to our community, Ayanna
I'm not sure which of the AIR skins you are enamored with,
but you should know that there is no way to transfer them to
RoboHelp 7 as a skin you may use there. They are mutually
exclusive. For anyone wondering, whatever RoboHelp skin you are
using is not used in the resulting AIR application either.
Cheers... Rick

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RoboHelp 9 compatible with RoboHelp 8?

Can anyone tell me if RH 9 is backward compatible with RH8? We are a training group, and plan to bring on a new person. We all have Technical Communication Suite 2, and it appears you can't buy that anymore. Plus, Captivate 5 is NOT backward compatible with Captivate 4. I am wondering about RoboHelp. Thanks.

Hi Peter,
Thanks for your quick reply. I wonder if we can still buy Tech Comm Suite 2? We can't upgrade the other two in our group to 3 this fiscal year.

Evaluating Adobe AIR with RoboHelp

I'm a former RoboHelp 7 user, and am evaluating RoboHelp 8 for a new employer. I downloaded the app and it appears that Adobe has fixed many of the problems that gave me so much grief in version 7.
Now, I'd like to try out Adobe AIR. I installed it, and am looking for a way to "publish" or convert my RoboHelp output (WebHelp) into AIR format. An article on the Adobe web site lists three ways of starting the app, but none appear to be available to me. The app is not present in my Program files on the Start menu, nor is is available in the toolbox withing RoboHelp.
Can anyone tell me how to find the installed app? Maybe I did not succeed in installing it, although it appears when I view Add/Remove Programs.

Hello again
I'm confused. Certainly with RoboHelp 7 it was an additional component you added later and launched separately, so it seems to make sense that it would be there for version 7. But version 8 includes it as a single source layout directly within the application. Why would you need it in the Toolbox if it is a layout?
Cheers... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
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Error message in Robohelp Air

I've been fiddling around with the Robohelp Packager for Air
to create a help file. However, in my output, every time I click
the Preferences button at the bottom of the actual Air help file I
generated, I get an "Error while executing database query" message
appearing.
I then get to the Preferences window and can elect to
show/don't show the Mini TOC, etc. and that appears to work. But I
can't figure out why I'm getting that message (or what it means).
I think it relates somehow to the commenting feature because
I also can't add comments to a topic either. When I try, I get the
same "database query" message.
Any ideas?

My help id is simply three characters, alpha-numeric, and
with no spaces. So I don't think that's the issue.
The strange thing is, I get the database query error on my
machine (I wrote the Web help and I packaged the Air file).
But I installed the Air runtime as well as my Robohelp Air
help on a test machine here in the office and I don't get the
"database query" on that machine. I can also add comments while on
the test machine.
However, I can't get those comments into my Robohelp air help
on my machine using the Send/Receive error because of the "database
query" error.
There is also no hardware/setup differences between my
machine and the test machine that I am aware of. But I'm gonna plug
away and see if something else stands out.

Is RoboHelp 9 compatible with Office 2013?

Is RoboHelp 9 compatible with Office 2013?

Not officially. If you want to import or link, then it will not work. However, if you only need to create printed documentation, then right click the print layout and select Properties. That way it will work. Obviously if you hit problems, Adobe will not support that but chances are you will be OK.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Problem generating RoboHelp AIR file

Hi:
I installed the RoboHelp Packager for Air to work with my
Adobe RoboHelp 7 on Windows XP Professional.
I get a "WebHelp folder could not be copied" message after I
click the "Generate" button in the AIR wizard. It does show me the
progress bar with the title "Generating AIR Package", but after a
few minutes, I get the "WebHelp folder could not be copied"
message. And then another message "The Adobe AIR package could not
be generated".
My WebHelp folder is 80MB and contains 3700 files and 43
subfolders.
However, if I keep all the AIR wizard settings same but
change ONLY the WebHelp folder location to the generated output of
the CustomerCare sample RoboHelp project (2 MB; 224 files and 8
folders), then the AIR file is successfully generated.
So this leads me to believe there is a limit on the size of
the WebHelp folder to generate the AIR file successfully. Does
someone know what is this upper limit?
Also, I ruled out the possibility of the WebHelp file
path/location being the problem because my 80 MB WebHelp folder
that did not work was in D:/ABCD/WebHelp while the RoboHelp
CustomerCare 2MB WebHelp folder that worked was in C:\Documents and
Settings\All Users\Documents\Documents\Adobe\Adobe RoboHelp
7\RoboHTML\Samples\CustomerCare\!SSL!\WebHelp_US.
I also tried moving my 80MB WebHelp folder to D:/WebHelp. No
luck. Same Error.
Any ideas?
-K

Hi,
The issue which Geoff was facing has been resolved. I thought of passing the same information to the user forum, so that other users can benefit from this as well.
The main problem which Geoff was facing was links were not working as expected for some of the popups in case of RHA file.
The problem was in the file-names for the popup topics, The name of some of the popup topic file was having a unicode charcter in the file-name. Since RHA is basically a zip file, the unicode name was not getting saved properly in the zipped RHA file. Changing the name of popup topic file (topic properties dialog), solved the problem of link break.
As a thumb of rule, Users should try to keep the file names as simple ASCII characters, to avoid any unforseen issues. One more thing which is a problem is unicode file names having other issues when published on web-servers, as different browsers behave in different ways for unicode characters in web URL.
One more question which also came up was how to ensure a proper order of labels shown in help application, in case of multiple help files.
Well RoboHelp AIR Help application uses the id attribute provided in the helpcfg file to acertain the order of all the help files. So changing the id attribute also changes the order of Label in the AIR application.
I hope it will help other users going forward.
Thanks
Praful

Calling RoboHelp Air file from C# (C sharp)

Has anyone ever called RoboHelp Air files (locally) from an application written in C#? We need help with making this type of help work in our app. We believe we will use the same calls as Web Help (is that correct).Are there any special function calls that we need to use to make it work?
We previously used a *.chm file and it worked. We want to go to Adobe Air.
We are doing context-sensitive help, and using RH9.
My developer has a 64-bit Window machine, using C#.
Any help would be greatly appreciated.
Thanks - Jess

This post has information from Praful Jain (of Adobe) and a link to another relevant thread. There was a link to it in the article on my site.
http://forums.adobe.com/message/2503999#2503999
As your developer is using C#, you should also look at the OLH as there is information about you being able to create the calls.
I thought there were other resources on this and am trying to find them.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Deploying Webhelp with RoboHelp 8

Anyone have experience deploying Webhelp with RoboHelp 8? I'm looking for details
for our developers for the steps involved....

MergeThis wrote:
...Other forum members equate this method with satanism or worse, but it works for us.
LOL - I'm assuming that was directed my way. And no, I don't equate it with satanism. I only recommend that for most users it's just simpler to leave the folder structure as is. I would never recommend changing it for the sake of having it be different. Changing it without specific reasons (As Leon has) is perfectly valid and acceptable.
However, just yesterday I worked with yet another individual that was having issues that were caused by (drum roll here) changing the output folder location! We created a new layout where the folder was changed back to !SSL!\LayoutName and poof! Problem solved.
Cheers... Rick
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How do I create a new RoboHelp AIR template?

Hello,
I am using the Adobe Technical Communication Suite 3.5 and am publishing from FrameMaker 10 out to AIR Help via RoboHelp 9.
I would like to use a template of my own creation, versus one of the stock templates provided (e.g. Multipane Accordion).
Can someone direct me on where one would go to make this happen? I apologize if this is not a RoboHelp 9 specific question, but in a way it is,
since the AIR template gets invoked from within RoboHelp 9.
Thanks in advance for your suggestions.
Regards,
James

Hi Peter,
Yes, it is the same James who sent you a direct reply. Well, that is certainly not very helpful to me when creating AIR Help in RH9.
I think I will make a feature request that Adobe allow users to create templates, or at least have MORE control over what goes into the templates, especially around the borders, number of panes and much more.
What I am getting at, is that the Adobe AIR Help could serve as a sort of Interactive Electronic Technical Manual or IETM, which would probably be
a great way to further market the Tech Comm Suite or RoboHelp by itself.
I would have throught that Adobe Flex / Adobe Flash Builder would have allowed you to create a new template. How was the original sample AIR templates created anyway? With Flex/Adobe Flash Builder, or by some other product or plain coding?
What a pity.
Thanks,
James

Is there a general failure with RoboHelp 7? WYS is NOT WYG ??

Greetings,
Love to show you screen shots of a Herculean struggle within
the RH interface to get a simple all text numbered list to align
(especially when one line item runs on for a few lines) and then
what shows up in the published doc.
Just no comparison.
Is this version 7 of RoboHelp simply a lemon? I've been
working with RoboHelp since its inception, along with Dreamweaver,
and have not seen this buggy and unstable an interface. What is the
point of WYSIWYG if what you see is a total fiction?

We are experiencing similar issues...especially nested lists that go all over the place and cannot be fixed in the WYSIWYG editor. Often we can fix it by editing the html code directly (often appears that there are multiple tags that are "overstepping" each other). But I have also seen the "mexican jumping bean" phenomenon. And similarly, haven't had these kinds of problems in any ealier version (we are using RH7). Sometimes, we end up trashing the content altogether and retyping. It does seem to be a bigger problem for topics that are converted from an ealier version (we are going from 5 to 7) or being imported (we import mostly Word docs.)
I would like to see the other posting that Peter referenced, but when I click it just takes me to the Adobe main forums page. I'm relatively new to forums, so I suspect I'm doing something wrong just clicking it?
Thanks!

How to use a 3rd party source control tool with RoboHelp?

Hello,
I would like to set our RoboHelp users up with source control. They are using RoboHelp HTML 8.0.
Our software developers are using the AccuRev scm system; I'd like the doc team to use AccuRev, too.
Can someone direct me to RoboHelp documentation that explains how to set up and use a 3rd party scm system with RoboHelp?
Thank you,
Marilyn

It appears that RoboHelp 7 only sees the first SCC provider listed in the Windows Registry and ignores the rest. I was able to get RoboHelp to display the File | Version Control menu for SourceGear Vault by setting the following two Registry keys and removing keys for other SCC providers (SourceSafe, Surround SCM, and others I am evaluating).
HKEY_LOCAL_MACHINE\SOFTWARE\SourceCodeControlProvider
     ProviderRegKey = \Software\SourceGear\Vault Client
HKEY_LOCAL_MACHINE\SOFTWARE\SourceCodeControlProvider\InstalledSCCProviders
     SourceGear Vault VS2003 Compatible Client = SOFTWARE\SourceGear\Vault Client
If I create a new RoboHelp project, save it, then select File | Version Control | Add to Version Control, RoboHelp does the following:
     - pops up the Select Version Control Provider dialog and displays SourceGear Vault Classic Client.
     - I select that, check "Make this my default selection" checkbox, and click OK.
     - RoboHelp crashes.
I'm using SourceGear Vault 5.02 under Windows 7 Ultimate 32-bit. A search of the SourceGear Vault knowledge base reveals that they do not support RoboHelp because of its incorrect behavior and instability. It's so sad that RoboHelp can't work properly with industry standard SCC providers. Vault is by far the best SourceSafe replacement out there, and very affordable.

Multiple programs crash using a Save As dialog box, suspected cause is interaction of machine with Robohelp

Hi all,
Apologies if this is in the wrong area, it could also be related to RoboSource Control.
I have a problem with my entire system. I am getting regularly kicked out of programs when I try to add an attachment or save something. It occurs when a standard Windows 'Save As' or 'Open file' dialog box is opened to browse to a file path, and this regularly leads to being kicked out of the whole program. This happens in Chrome, all the microsoft office programs, outlook, adobe acrobat reader - everything in fact where I use one of these standard Windows file browsing dialog boxes. The kicking out is pretty indiscriminate - it doesn't happen every time. Sometimes it will take me 5 or 6 attemps to save something or add an attachment, having to reload the program each time. Sometimes, but rarely, it will work first time.
The only program it doesn't happen in is Roboscreen Capture and Robohelp, which is odd in itself. Both the two other technical writers in my department have both exactly the same issue with their machines, and this never happens to anyone else in the office of about 40 people. The only thing me and the two other technical writers have in common with our machines is that we all have Robohelp and RoboSource Control and Roboscreen Capture.
We use version control through RoboSource Control with Robohelp, this could be the problem. We are also raising this issue with our IT department.
Can anyone on here give a helping hand to point me in the right direction?
Many thanks,
Matt.

I've been hanging around these forums for about ten years and that's a new one on me. It's only happening to people with Rh but it doesn't happen in Rh, just about everything else.
Are you maybe using a very old version of Rh on an operating system it wasn't designed for? I would doubt that as you would be seeing many more problems. What operating system are you using?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Word Compatability with RoboHelp X3

What versions of Microsoft Word are compatible with RoboHelp
X3, in terms of converting a Web Help project to printed
documentation? I know at one time it was limited to Word 2000, but
I don't know if it has been expanded to include Word XP.

No. The last version to include Rh for Word was Rh10. Is there a specific reason for wanting to stick with Rh for Word? There is a learning curve with Rh HTML but it shouldn't be too difficult.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 8 for Word not installed with RoboHelp HTML?

My workplace just upgraded from RoboHelp Office 5x to RoboHelp 8. Come to find out, *all* that was installed was RoboHelp 8 HTML. The RoboHelp 8 for Word part of the application was not installed.
The department responsible for software installations says that they don't have the RoboHelp 8 Word program--that it didn't come with the RoboHelp download. They are insisting that it's not available, and will probably have to be purchased separately.
Has anyone else installed a volume license from a download?
If so, were the HTML and Word portions of the program both available?
Did both parts of the application install (HTML and Word)?
If one installer was used, was the the RoboHelp 8 for Word portion missing? (I.e., is this a bug?) Or did you get the whole thing?
If more than one installer was used, were the components downloaded in separate installation files? (Could someone have missed an installation file, in other words?)
FYI, please, I don't need all the advantages and reasons why I should use HTML Help or WebHelp instead. I work for a government agency, and need to just generate WinHelp to replace an existing Help file, not make everyone change a whole bunch of stuff to use WebHelp or a CHM file. I need WinHelp output from Word. And, one more thing: I do not have administrator access on my PC either.
Feedback, experiences, and suggestions welcome. Thanks in advance for your help!
Di

The licence you bought was for RoboHelp Office which includes both the RoboHelp for Word and RoboHelp HTML applications. Each of these three has it's own installation file so I suspect that they have installed just the RoboHelp HTML application. They should have the details for the RoboHelp for Word application, or better still the RoboHelp Office application which gives you the options of what to install according to your needs.
The RoboColum(n)
@robocolumn
Colum McAndrew

Access denied errors while working with RoboHelp Explorer

We get strange errors sometimes when we're working with
RoboHelp Explorer. We recently upgraded to RoboHelp 6.0, and since
then, these errors started appearing.
When compiling a project, or saving, or even just browsing to
a new section in the existing Word files (using the RoboHelp
Explorer), this message appears "Saving could not be completed
because of a sharing violation error" (roughly translated from the
Swedish message "Det gick inte att slutföra Spara på
grund av ett filtillståndsfel (c:\...\Mallar\Robohelp.dot)").
When we log out and log in again, it works fine for a while,
but then the message reappears after a while.
Any ideas? The user in question is running this from a
Terminal Services server.

Welcome to the forum.
RH is designed to be installed on and run from the user's PC.
Indeed the licence requires that it is installed with the user's
logon and that the user has admin rights. See the topic about
installation on my site.
Ordinarily I would say the problem was to do with running it
from a Terminal Services Server as presumably those requirements
had not been met but it looks like you had it running OK before.
Thus I am a bit puzzled. Maybe something I have said will remind of
how you installed it before?
Also projects must normally be run from the user's local
drive. Network projects often give problems as RH was not designed
to work that way.
Does the OS language need to be set to English? Not sure if
that would be an issue.
Sorry I cannot give you anything specific and hope you are
able to resolve it.

RoboHelp AIR Layouts with RoboHelp 7?

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