Saving crm confirmation

Hi Prof's,
When saving the confirmation order in sap crm with spare parts am getting the following error.
customer is already entered in the confirmation order:
No customer could be determined for technician with personnel number 0000721 (Notification E CRMSERV_ACC_EXEC 006)
Enter a customer for special stock W (Notification E M7 072)
Thanks,
Priya

Hi Priya,
Please check that the technician entered in confirmation has been set up in ECC.
Service resource employee details should be maintained in HR master data in ECC.
Thanks,
Nitin

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