Says hp printer Envy 4500 is offline but it is on

how do i get the wireless printer to print when it says printer ofline buts its on and connected to network. Envy4500 series

Quite simply, this problem is in the connectivity between Windows and HP communications software.
When 'printer offline' message occurs turning the printer off and then on generates an interrupt which brings the printer online and printing occurs. Printing will then work for a small time period and then same problem reoccurs, that is the connection is lost. I've repeated this scenario until it's just part of my print routine.
I've dealted with this for months and continuously there are these responses to to jump through all kinds of hoops and reinstall with no affect whatsoever on the problem. I cannot believe HP's developers are unable able to reproduce
the failure and locate the problem.
Whatever, just stop posting over and over again to reinstall. It is, clear and simple, not a fix for most. Turn the problem over to someone in HP level three support.
FYI, I am on Windows 8.1 Update. The problems dates back to Windows 8.0 for me. However, I've seen posts for the problem on Windows7
ctmsnr

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Wireless laptop windows 7 says my hp photosmart 6510 is offline, but printer says connected

Hello, Ive only had these two items together for a couple months, then all of a sudden nothing will print from the computer. I can put my memory card or scan a photo on printer and it will print, but nothing from computer. When I go into the printer queue it says my printer is offline, but my printer says its connected to my server. The only thing I can think of that i did before this happened was deleted all the extra tool bars from internet explorer. I have unistalled and reinstalled my printer software too and still no success. So when I try to connect my computer to my printer it says "unable to find printer". Thank you!

If you have a wireless router or DSL modem which uses DHCP to assign network addresses, check whether your printer's assigned address has changed since you set it up. Windows 7 printer setup has a command for updating that, but it would be better to reserve a specific address so it doesn't change in future. See http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/how-to-change-printer-ip-addre...

Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
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Installing printer Envy 4500 on MAC OS X.10- set up bar stuck on "retrieving information"- Help!!!

I bought the HP Envy 4500 because I just upgraded my Mac to OS 10.10 and my office jet would not come along for the ride... I installed the driver from the HP website and I completed all the steps until the last step "configuation results".
The window reads "retriving information" and it has been "retrieving information" for 20 minutes. I have cancelled and gone back twice to no avail. I printed the practice page and that went fine. What can I try next?

Hi @Elizabetti,
Welcome to the HP Support Forums! I see you are trying to install your new HP Envy 4500 with your Mac running the Yosemite 10.10 Operating system. When you attempt to install the setup bar stops on 'retrieving information'. You have cancelled it 2 times with no success. I would like you to go ahead and complete the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP ENVY 4500 series Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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I set up my printer (envy 100 D410A) online, but I can't eprint to my printer.

I send an email to my hp email address & it doesn't work.
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Hi sbcdtc,
Try checking the envy for product updates. Go to "Setup" > "Web Menu" > "Product Updates" > "Check for product updates". If there is an update available then let it install it. After it installs the update the printer will reboot itself. After it comes back to life, check for product updates once more to make sure there is not another one. Then try to send an email to the printer email address again. Also you can check the status of your ePrint jobs on www.eprintcenter.com
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
-Josh M.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Envy 4500 Printing Envelops 'Off Center'

I'm seeking some information regarding the printing of envelopes on the aforesaid printer which I just purchased yesterday. Printing envelopes is an issue pertaining to line straightness. Some envelopes print off center (No. 6). Envelopes are inserted correctly and in center. However, the tray guides seem to be a little off center. Printing envelopes can even be printed with the flap on the right side, so I cannot understand why the manual states for the flap to be on the left. Another facet is that the print on the envelopes is darker and not as sharp when printing on paper, unlike the C4680 which printed sharper. Any assistance is truly appreciated. Thank you very much. P.S. - By the way, the 4500 is somewhat slow on startup, unlike the C4680 I previously owned. To scan an item, you must press the button 3 or 4 times to scan; again, unlike the C4680. The HP solution center which was part of the C4680 was a most useful tool. However, the 4500 employs a more intricate means to accomplish, and configure settings.

Update: Printing envelopes has reverted back to off center print. In printing with the flap on the right places the addresses upside down with flap in wrong direction. A. HP wished to install 'generic' drivers. I said no. B. HP wished to do a remote. C. HP tried to use the same principles (policy) to allow the printer (Envy 4500) to print correctly. All the steps (around 6 or 7) are meaningless and really serve "no" purpose for a defective printer. I'm returning due to the fact that I cannot print business envelopes correctly. This facet is a key function for me. I do not at all appreciate uneven or tilted print.

My HP Laptop won't detect my HP Envy 4500

Hi
I have a HP Laptop that wont detect my printer. When I first got the print about a month ago it set up fine the computer picked it up and everything, but today when I went to print something it wouldnt work, the printer said it was offline but had an excellent internet connection. My laptop showed the printer as offline as well. so I tried reconfiguring the wireless network ( disconnected wifi and reconnected) on my printer and now its shows that everything is excellent, online and connected to the internet. But I had followed the troubleshooting directions in the printer pamphlet/setup booklet. Which said to uninstall the printer so I did and now my laptop cant find my printer. I have tried the HP Print and Scan Doctor it will find my printer but wont connect to it?? so I'm not sure what else to do.
Any help would be great thanks!!

Hi Justine,
Thanks for getting back to me!
I am looking for the results from the troubleshooting steps you had gone through with my last message.
When you found the printers IP address from the Network Configuration Page, and inputted it in a web browser, were you able to populate the printers webpage successfully (EWS)?
When you disabled the startup programs on your PC and restarted all of the network devices (PC, router, printer), uninstalled the printer, and reinstalled, did you receive the same error message that the printer was not found, or another error?
Please let me know what happened during the troubleshooting process and we will go from there.
Also, to check to make sure if you are wireless, the only cable you will have plugged into the printer will be the main power cable running from the printer to your wall jack.
An ethernet cable will be plugged into the back of the back running to the router.
A USB cable will be plugged into the printer and going to your computer.
I hope to hear from you, enjoy your day
R a i n b o w 7000I work on behalf of HP
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ENVY 4500 CONNECTS TO WIFI, BUT WON'T PRINT

I AM USING A MAC LAPTOP RUNNING OSX 10.7.4. I ORIGINALLY INSTALLED THIS WIRELESS PRINTER USING THE WIZARD AND I HAD NO PROBLEMS PRINTING UNTIL I CHANGED MY ROUTER. NOW, EVEN THOUGH I PRINTED OUT THE WIRELESS NETWORK TEST RESULTS PAGE WHICH SHOWS THAT THE PRINTER WAS SUCCESSFULY SETUP, IT WILL NO LONGER PRINT. I HAVE NEVER USED A UBS CABLE TO CONNECT TO MY LAPTOP. I'VE READ NUMEROUS COMMENTS IN THE FORUM AND TRIED THEIR SUGGESTIONS, BUT I CANNOT GET IT TO PRINT EXCEPT WHEN I CREATE A DOCUMENT AND E-MAIL IT TO THE PRINTER WHICH IS CUMBERSOME TO SAY THE LEAST. WHEN I TRY TO PRINT THE NORMAL WAY, I GET A MESSAGE THAT "THE PRINTER IS NOT CONNECTED". BUT IT IS CONNECTED AND THE WIFI ICON LIGHT ON THE PRINTER IS A STEADY BLUE LIGHT INDICATING IT'S ON THE NETWORK. I SIMPLY CANNOT FIGURE IT OUT AFTER HOURS OF TROUBLESHOOTING. PLEASE HELP!

Hi, try resetting the WiFi settings on the 4500.
On the printer control panel, press the Wireless button ( ). The Wireless menu displays.
Press the button ( ) next to Settings .
Press the Down Arrow ( ) to select Restore Defaults , and then press OK .
Press OK again to confirm your selection.
Press the Wireless button ( ), and then press the button ( ) next to Settings .
Press the Down Arrow ( ) to select Wireless Setup Wizard , and then press OK . The printer searches for available wireless networks.
Press the Down Arrow ( ) to select the name of your wireless network, and then press OK .
Follow the instructions on the control panel to connect the printer to your wireless network.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
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Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
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View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Printer HP Envy 4500 Series cannot be contacted over the network

My wireless printing chooses when it wants to work, and right now it's really acting up. It is connected wirelessly, it is the default printer, but after troubleshooting it is telling me "Printer HP Envy 4500 Series cannot be contacted over the network." What can I do to get printing again?

Hello featherfamily,
Welcome to the HP Forums.
I see that you are having an issue with the printer not connecting with a wireless connection.
Please click on the following link that deals with when the 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Envy 4500 printing issue

I am unable to print to my HP ENVY 4500 with a wireless connection. I have had it set up and working since Christmas, it says it is connected to my home network with excellent signal strenght and both laptop and desktop recognize it. Jobs go to the printer que but the I get and error printer offline message. I have ran the HP scan doctor program that came with the printer and it keeps sending me to wireless set up page.
**Intersting note is when I select the printer from my desktop control panel ( there is a green check mark and it says it is ready) and look at properties there is no IP address under the location setting.

Hi okpatsfan,
Are you using Windows 8 or 8.1? If so, try this document.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04011652&lc=en&cc=us&dlc=en&product=5199463
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer

My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice. It is presently uninstalled. When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1. After the initial installation is tells me its offline. I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time. I run a test result paper on my printer and it tells me there are NO PROBLEMS found. So, it has to be my laptop.
I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
I ask our tech guy at work and he is also puzzled. I am no where near a tech so I would really appreciate your assistance.
Thank You!

Hi NittanyLions1,
I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro. The printer seems fine so not sure why this has happened. Please help!

Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there are any error messages on the printer's display panel.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Envy 4500 e All-in-One - Still connects to network but won't talk to computers

I turned on my Envy 4500 the other day to print a paper for school, but it wouldn't print. It's connected to the same network as my computer, and I changed nothing, but now it simply won't cooperate. I've tried uninstalling and reinstalling the software, disabling my firewalls, restarting, running the Print and Scan doctor, resetting the printer to factory and reconfiguring the wireless settings, and nothing is helping. The Wi-Fi settings show that the connection is fine, but when I go to print wirelessly it shows the printer as offline. The issue is impacting all of the devices in my home that use the printer, including our Android phones, my Windows 7 desktop, and my wife's Windows 8.1 laptop.
I feel like I've done everything right, and it was working fine before, but for the life of me, my computer and my printer just won't talk to each other over the wi-fi. It works fine USB, but that's obviously not an ideal solution. Does anybody have any advice on this one?

Hello @NeapolitanSixth , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having connectivity issues. I would like to help!
I would recommend setting up a static IP on the printer:
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Says hp printer Envy 4500 is offline but it is on

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