"scan to network folder" suddently stopped working after many months of no issues

scan to network folder was working fine over a wireless network to a folder on my file server - for many months.
This weekend I noticed the printer said it was "updating".
I guess it must have done some kind of automated update or something because I did not initiate an update.
Suddenly scan to network folder fails to work.
When I try from the printer, it says cannot connect to \\computer\folder
When I test from the embedded web server on the printer "Connection Failed"
The folder is online. I can access it from another computer.
I have also tried setting up a second folder config using the IP address as \\x.x.x.x\folder(The first 3 sets of digits in the IP addresses are the same for printer and network server) I even tried setting up anoter account to authenticate to the file server with a simpler password for testing purposes to rule out typographical errors. I have tried bouncing the printer, the router, the network server and the wireless access point all to no avail. It looks like the printer is failing to find the network server anymore.Pity there is no "ping" option on the printer to test if it can even see the network server anymore. I can "scan to computer" to another computer on the wirless network.But I like the convenience of being able to scan to a defined network folder whether my other computer is turned on or not. Does anyone know if HP pushed out a printer update this week or something?Just wondering why it suddenly changed. 

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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