Scanner on Officejet 5610 not working

HI, Before I go out and buy a new machine I want to check to see if there is anything that can be done to fix what is happening to my HP Officejet 5610 All-in-one.
The problem: scanned documents come out as a black page with white horizontal lines about a 1/2 inch form top to bottom.
The HP Scan center shows the document fine, but then the document that is saved on my desktopis what I describe.
Is there anything that can be done? Thank you.

Please disregard my last reply. I have installed the HP drivers too for Maveriks and the problem is solved. Thank you very much

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Hi -- I use my Officejet 5610 for both my work and my personal printing needs. On my work computer which has Windows XP as the operating system, when I got to Properties and Paper Options/Quality tab there is a button for me to select "Custom Size". On my personal computer which has Vista Home Basic as the operating system there is no option on the Paper Options/Quality tab to choose a custom print size. Is there a driver that I might be missing which would allow the custom print size on the Vista computer? I'm trying to print envelopes which are 6" x 9" and nothing I do seems to work. I have managed to print one envelope using Letter size but that took about 6 hours to get one printed. My envelopes keep causing a paper jam -- which once cleared from the printer is still showing up as a jam on the computer and I have to re-boot the whole system to clear it.
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Hi,
Try the following
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I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Can't get networked HP Officejet 5610 to work with MacBook

Apologies in advance if I'm covering old ground.
I just upgraded my Deskjet 832C to an Officejet 5610 All-In-One. The printer is connected to a WinXP machine and works without a hitch on three Windows PC's using print sharing. However, I've tried everything and can't get it to work with my MacBook using a wireless connection. The old 832c worked with no problem. In fact, I don't recall ever doing any setup to get it to work; it was just detected on the network and worked without any intervention on my part when I got the MacBook. With the new printer, however, it just won't print. I can go to "add printer" on the Mac and add it with no problem; the computer sees the printer on the mshome network. It's automatically set up as a "generic" printer because I don't see this particular model listed under the HP printers. But when I print, nothing happens. I think it's getting to the printer because I can open up the printer dialogue on the Windows machine and it'll show it's printer something called a "down level document" or something to that effect. But it just hangs up there and never prints. I also can't print anything from any of the Windows PC's while it's hung up on this.
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Thanks for the suggestions, but nothing seems to work. I've tried the 900 series driver as suggested, I've set the printer up using both the "default brower" and "ip printer" options, I've gone into Windows and checked the "TCP/IP" box in addition to the USB ports ... nothing makes any difference in the behavior. The Mac seems to be communicating with the PC because in the Windows printer dialogue box, it shows that a "remote downlevel document" is printing, but it hangs there and nothing will happen. I have to restart the Windows PC to clear the print job and can't print from any of the Windows PC's until I clear it.
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Most of the features in my new printer are not functioning probley. The scanner does not work at all. Whether I'm using th wireless network or the printer is connected with UBS. Wireless printing is not working too. I don't know what to do. I tried to contact the customer support, but in order to do that, I had to provide the serial number. I put the number, but it said that they're unable to identify the serial number. Listed below all the information pf my frustrating printer.
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Hi Alsahafi,
I mention they were unable to verify the serial, was this a new in box printer?
Also, make sure you've installed the full feature driver for your OS X version, you can find this download here.
Don't forget to mark a post as solved if it fixed your issue

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Hi everyone,
Please forgive me if this is in the wrong spot.
Just sent my laptop (Touchsmart TX-2 1015au) off for a warranty fix - told them the USB ports weren't working on Windows 7, 64 bit. It came back wiped, running on Vista 32 bit and.....with the USB ports not working.
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Hi:
Should be no problem to get W7 32 bit to work on that model.
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Hi @OrdinaryHPUser,
Welcome to the HP Forums!
I noticed that you cannot install the driver for your HP Officejet J4580 on Windows 7. I am happy to help!
Full feature software and drivers, are available for this printer on Windows 7. So the printer is compatible. I would recommend to try the following steps:
Uninstall the software. Uninstalling the Printer Software. (Only if the software is partially installed, otherwise you can skip this step.)
Clean boot the computer. How to perform a clean boot in Windows.
Disable any Antivirus programs. Disable Antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Create a new user account. Managing User Accounts and Logins (Windows 7).
Reinstall using the HP Printer Install Wizard for Windows.
Hope this will solve the issue, and have a good day!
RnRMusicMan
I work on behalf of HP
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Hi,
Please download Full Feature Softeware and Drivers from the following link and install on your Dell:
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I was hoping for a good bubble bursting, but I tried that HP "update" as soon as my printer stopped responding. I really really wanted my bubble popped.
One needs the Apple supplied driver for this work. It will not work because the driver to basically function on the updated Mavericks is not supplied by Apple Updates, so the HP driver that stops printing an extra page is rendered useless. I spent, wasted two days going back and forth between Support threads, HP chat and on the phone, through all the Mac channels where I was told that the 2011 HP was antique. HP said Apple had the drivers. So, they pointed a finger at one another with this unlucky customer caught in the crossfire. HP said Mac did it and Mac said HP did it. BOOM ! goes the guy in between who spent a good bit of money to have good equipment. What is wrong with expecting a printer to last beyond 3 years, or for a back up drive to last more than 3 years?
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I followed the complete uninstall, going into library and removing all HP, then restarting and lo and behold HP driver for 4500 not only was not present but along the way my 500gig back up drive died, as in dead, nothing.
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A friend told me the same about planned obsolescence in that since printers are cheap and ink is expensive they don't really care about customer satisfaction. Three years old is antique, out of date. We should and must all be angered by this hatred for the customer shown by manufacturers across the board. Blaming the customer is ridiculous and absurd but not unheard of, in fact it has become the rule of thumb from the other side. The customer is innocent. All we want is to buy premium equipment and to have it behave in a manner befitting the cost. I am an Apple user since 1994. I designed a restaurant on a 333 mhz black and white Mac. You know, the big floppy disc one. I am not new to Apple. Fiercely loyal for 20 years. This is the most angered I have been by the flippant attitude shown to us all.
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