Scanner and Wireless Printing Not Working

Most of the features in my new printer are not functioning probley. The scanner does not work at all. Whether I'm using th wireless network or the printer is connected with UBS. Wireless printing is not working too.  I don't know what to do. I tried to contact the customer support, but in order to do that, I had to provide the serial number. I put the number, but it said that they're unable to identify the serial number. Listed below all the information pf my frustrating printer.
My compurt is MacBook Air. OSX 10.7.5
Model: Deskjet 3050A J611
Serial No.: {Removed for privacy}
FPU No.: CR23164001

Hi Alsahafi,
I mention they were unable to verify the serial, was this a new in box printer?
Also, make sure you've installed the full feature driver for your OS X version, you can find this download here.
Don't forget to mark a post as solved if it fixed your issue

Similar Messages

  • Apple airport express wireless printing not working on Windows

    I have installed the Airport Utility v 5.5.3 and Bonjour Printer Wizard on my Windows XP (SP3) machine. I have successfully set up the router, but am unable to print wirelessly. In the utility, I see my printer and have selected the checkbox Share printers over WAN. I have the driver printers installed on a Windows laptop, but am unsuccessful printing from the laptop.
    I read somewhere that I need to set the Internet > Connection Sharing to Off (Bridge Mode). I did that and then got the following error and then can't connect to the internet via the router at all:
         An error occurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again. Error -6753.
    I have tried setting up Bridge Mode several times and ensured my virus protection and firewall were disabled, but always the same results, so I reset my router and am back to using the Internet > Connection Sharing option of Share a public IP address. 
    The whole reason I bought this router is because it is supposed to be easy for wireless printing, but this has been far from easy to set up. So frustrating. Any suggestions?

    Thank you for your quick response. Yes, I have Bonjour Print Services installed. I thought I had to select Share printers over WAN for some reason. Just now I deselected this setting, updated the utility and wireless printing still does not work .

  • Touchsmart TX-2 fingerprint scanner and USB ports not working

    Hi everyone,
    Please forgive me if this is in the wrong spot.
    Just sent my laptop (Touchsmart TX-2 1015au) off for a warranty fix - told them the USB ports weren't working on Windows 7, 64 bit. It came back wiped, running on Vista 32 bit and.....with the USB ports not working.
    I figured I'd try to get it working because I need my laptop for uni and can't send it back right now. So I clean installed Windows 7, 64 bit again and its still not working. Did the standard open device manager and uninstall everything under the usb tab. All that has resulted in is causing the fingerprint scanner to stop working (being told that it is not connected) and still no working USB ports.
    All advice really welcome and very much appreciated!
    Thanks in advance

    Hi:
    Should be no problem to get W7 32 bit to work on that model.
    Just use all of the drivers and software from the HP Probook 450 G0 on your model except the Audio, BIOS and firmware files.
    Your model uses the Intel HD graphics driver only.
    The first driver you have to install is the Intel chipset installation utility and then reboot.
    http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&lang=en&sp4ts.oid=5359407&ac.ad...
    Audio:  Accept the agreement.  Download and install the first driver on the list.
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownT...
    If for some reason, the Intel HD graphics driver from that model does not work, then use this one...
    https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

  • MFP 177 wireless printing not work on win8.1

    Hi,
    Just bought a HP color Laserjet MFP177 4 in one printer. After installation (and many attempts) i am failng to print from my PC. However it did print the test page at the time of installation and scanning function is working fine.
    Please help

    Hi @Razeen ,
    I see that you are not able to print over the wireless network, but you can scan. I can help you with this.
    Temporarily turn off any Firewalls to make sure they aren't interfering.
    I have provided a document to try and resolve this issue. Also download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it.
    'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
    Disregard the title.
    What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
    Please provide in detail the results if you are still having issues.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Wireless printer not working after 10.5 upgrade

    My Canon All-in one MP600 was working fine using 10.4.11 and Airport Extreme Base Station. I upgraded to 10.5.4 and now the printer does not work. I checked the Airport utility and the printer shows under printer. The printer works fine on my wife's MacBook. The old printer setup utility app is not present on 10.5. Am I missing something? I followed the instructions to install the wireless printer but it still does not work. It works fine when I use the USB cable directly to my powerbook G4.

    Found problem. Removed printer from Sys Prefs -> Printers and Fax and re-installed it. Works now.

  • HP 6980 wireless printing not working

    I cannot get my printer to go wireless.  I have tried all the advice I have seen so far but teh wireless does not seem to connect.
    I have tried the SES but the wireless light continues flashing and then turns off.
    I have gone into the printer through its IP address and it does not come up with the router in the list.
    I have manually entered all the details in the advanced tab, but when I unplug the ethernet cable the report page says
    wireless status disabled (even though the blue light is on)
    I can only think that the wireless facility is broken or am I missing something.
    I am working from windows 7 and the driverers are installed and working normally when connected by ethernet cable.

    Does anybody have an idea where to start looking at least? Where could be the problem?

  • Wireless printing not working properly on HP officejet 4500

    Hi,
    I have recently bought the OfficeJet 4500 wireless printer.
    Now I have a problem when printing a document from wireless connection. When I send a document to be printed from wireless network, it does not transfer completely, and the document can’t be printed completely.  This accurse when sending small files (128 KB) and a bit larger (1,14 MB) files.
    When printing the same document when connected to the printer with the usb cable, the document will print correctly.
    I have followed the steps of wizard for wireless set up, and when I printed the confirmation page, all was set correctly.
    The router I’m using is a Linksys WRT45GL. The IPs are set by dhcp and I don’t have a MAC filter active.
    Can you help me with my problem?

    Does anybody have an idea where to start looking at least? Where could be the problem?

  • Epson NX420 wireless printing not working

    After upgrading to Yosemite, I noticed the printing capability on my NX420 was gone. I get communication errors and a prompt to download software; but after downing, a notice for error downloading. No updates show up via App store.
    I have downloaded the software via Epson and installed; but it still doesn't work. My son's i5 iMac running Yosemite is printing fine wirelessly.

    Hi @AllysonR , and welcome to the HP Forums!
    I see you're experiencing connectivity issues.  I would like to help!
    I'd recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I'd then suggest following this document:
    Wireless printing center Troubleshooting Issues
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Photosmart Premium C309g-m Wireless Printing Not Working

    I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop.  I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.  
    Whenever I click print nothing seems to happen, I see no document in the spooler.  I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.  
    I need help!!!!

    Hi ZacharyW, and thanks for getting back to me!
    I know you have uninstalled in the past, but I would like to take a bit of a different approach:
    First, you'll want to uninstall the current software:
    Uninstalling the Printer Software
    Then, put your printer into clean boot mode:
     How to perform a clean boot in Windows
    Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
    Good luck and please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • C7289 All in one- wireless printing not working

    It looks like all connected for wireless printing, however, nohing will print! Please help

    Print a Wireless Network Test from the front of the printer (Setup > Network area).  Does the printer have a valid IP address (not  0.0.0.0 or 169.254.x.x)?
    Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).
    What operating system?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Bluetooth and wireless device not working

    Hi. My bluetooth is not appearing in my pc settings and has disappeared from device manager after i updated windows 8.1 recently. Also my wifi is not working. In pc settings, then network and in the flight mode section it says "we couldn't find wireless devices on this pc" under wireless devices. i tried updating the network adapter in device manager but in vain. Please help me. My laptop is hp 250 g3 core i5

    Hi rohitraj_iit,
    1. Check in the BIOS whether it's enabled. 
    2. Reinstall Hotkey features, restart your R400, press Fn+F5 -> Radio on the Bluetooth, thereafter reinstall the Bluetooth driver.
    Let us know how it goes.
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
    Did someone help you today? Compliment them with a Kudos!
    Was your question answered today? Mark it as an Accepted Solution! 
      Lenovo Deutsche Community     Lenovo Comunidad en Español 
    Visit my YouTube Channel

  • AirTunes and USB printer not working?

    Hi there-
    This is probably (and hopefully) a simple problem to fix and I'm just being an idiot. Recently I moved and got myself an Airport Express to replace the Linksys that my old roommate took with her. It's been great, I got my network set up, I actually have a password now, everything. When I got it about a month and a half ago, I didn't have a printer or a way to plug my speaker to the Express, so I didn't bother with it.
    Now I have both, but when I plug the printer or the speaker into the Express neither work. iTunes recognizes my base station, but no sound comes out of the speaker, and Word knows that the printer is there but when I print I get an error message saying it's not connected. I'm not exactly sure what to do. Poking through troubleshooting or Help doesn't work, so I'm hoping that I can get an answer here.
    Thanks!

    Hello Abby Waysdorf. Welcome to the Apple Discussions!
    Let's double-check your AirPort Express Base Station's (AX) settings ...
    Either connect to the AX's wireless network, or temporarily, connect directly (using an Ethernet cable) to the Ethernet port of the AX, and then, using the AirPort Utility (in Manual Setup), check the following settings:
    AirPort - Base Station
    o Base Station Name: <whatever you wish or use the default>
    o Base Station Password: <enter the desired base station administrator password>
    o Verify Password: <re-enter the base station administrator password>
    o Remember this password in my keychain: (optional)
    o Set time automatically: (optional)
    o Allow configuration over Ethernet WAN port: checked
    AirPort - Base Station - Base Station Options
    o Contact: (optional)
    o Location: (optional)
    o Status Light: Always On (Default)
    AirPort - Wireless
    o Wireless Mode: Create a wireless network
    o Network Name: <enter name or leave default>
    o Radio Mode: 802.11b/g compatible
    o Channel: Automatic
    o Wireless Security: None
    AirPort - Wireless - Wireless Options
    o Multicast Rate: 2 Mbps
    o Transmit Power: 100%
    o Create a closed network: unchecked
    o Use interference robustness: unchecked
    AirPort - Access Control
    o MAC Address Access Control: Not Enabled
    Internet - Internet Connection
    o Connect Using: Ethernet
    o Configure IPv4: Using DHCP
    o DNS Server(s): (optional)
    o Domain Name: (optional)
    o DHCP Client ID: (optional)
    o Ethernet WAN Port: Automatic (Default)
    o Connection Sharing: Share a public IP address
    Internet - DHCP
    o DHCP Range: 10.0.1.x
    o DHCP Beginning Address: 10.0.1.2
    o DHCP Ending Address: 10.0.1.200
    o DHCP Lease: 4 hours
    o DHCP Message: (optional)
    o LDAP Server: (optional)
    Internet - NAT
    o Enable default at: unchecked
    o Enable NAT Port Mapping Protocol: checked
    Music
    o Enable AirTunes (checked)
    o Enable AirTunes over Ethernet (optional)
    o iTunes Speaker Name: <enter desired speaker name>
    o iTunes Speaker Password: (optional)
    o Verify Password: (optional)
    o Click Update to write the new settings to the AX
    In iTunes:
    iTunes > Preferences... > Advanced > General
    o Look for remote speakers connected with AirTunes (checked)
    Once you verified that you can get Internet access for all of your computers, you should secure your wireless network. To do so, I suggest that you make these changes:
    AirPort > Wireless
    o Wireless Security: WPA/WPA2 Personal
    o Wireless Password: <enter your desired wireless network security password>
    o Verify Password: <re-enter the wireless password>
    o Click on "Update" to save the settings to the AX.

  • Deskjet 6988, wireless printing not working. Network light blinking.

    Deskjet 6988 will only print when connected via USB, used to work wirelessly.....now network light on printer blinks.  Please assist. 

    Get the latest software for your printer from the "Support & Drivers" link at the top of this page, run it and choose Network or Wireless installation when it asks.
    What operating system are you using?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Web services and e print not working on 7520e

    After the update it instructed me to turn off my printer so the update could take effect which I did but my printer would not turn back on. leaving it overnight it was the same the next day so I had to unplug it from the wall outlet. I lost my internet connection and no matter what I did I could not get it to connect.I called cloud services who put in a network address of 192.168.223.1 and hung up leaving me with no printer and sending me an email to get my ISP server to fix.
    I called HP support and they got it connected just fine but when I try to log into my printers web page it still has my
    hp email address but when I try to get to the web page it leads me to Launch HP network check.
     on the front of my printer it says unable to connect to the internet, enter a proxy address, my server does not use one.
    I tried to disable web services and then enabled them again hoping to get a new code but no luck. In my own network it has the last digit different to the one being used and set as a static IP address . I was not able to scroll any Apps before any of this happened, is the server down or has anyone any ideas how to fix this. has anyone else got the same problem. The schedulled Apps printed off just fine before this.

    Hello dylon,
    Thank you for being an active member of the HP support community.  I understand that your Photosmart 7520 printer is indicating that it is not connected since doing a firmware update  last week.
    Please start by setting a manual IP address and manual DNS servers.  Please use this post with the steps and screen shots on how to do this.  The screen shots are for the Photosmart 7510 but the steps are the same.
    If you find that you are still unable to connect to web services please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Bluetooth and wireless network not working

    About a week ago my iphone 4s stopped discovering my bluetooth devices. Today, it will not let me log onto my wireless network as well. I have reset both my phone and router, but nothing seems to be working. Any suggestions?

    While trying to log onto my wireless network I get an error message stating that I have used an incorrect password, but the password is correct and works with my other devices.

Maybe you are looking for