Scanning problem with hp6500a plus

My HP Officejet 6500A plus all in one printer won't scan to my Windows 8.1 (64 bit) computer -- I've reinstalled HP Win 8.1 drivers several times.  I can print to the printer, the computer detects it, but I cannot scan to the computer.  Anyone have any ideas on how to fix this?

Hi @Markino ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Officejet 6500A PlusPrinter and not able to print to your Windows 8.1. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and the printer to make sure all is good.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    16:21:04.25: Rewrite: "$*", position 0, hash table -
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    16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
    16:21:04.25: old state = not checked.
    16:21:04.25: Domain check on out.com.
    16:21:04.25: dmap_locate_domain called with domain out.com
    16:21:04.25: Negative cache entry found
    16:21:04.25: new state = fail pending.
    16:21:04.25: Rewrite failed due to prechannel mismatch.
    16:21:04.25: Rewrite: "$*", position 1, hash table -
    16:21:04.25: Failed.
    16:21:04.25: Rewrite: "$*", position 0, rewrite database -
    16:21:04.25: Failed
    16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
    16:21:04.25: Rewrite: "out.com", position 0, hash table -
    16:21:04.25: Failed.
    16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
    16:21:04.25: Failed
    16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
    16:21:04.25: Rewrite: "*.es", position 0, hash table -
    16:21:04.25: Failed
    16:21:04.25: Rewrite: ".es", position 0, hash table -
    16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
    16:21:04.25: New mailbox: "ma".
    16:21:04.25: New host: "out.com".
    16:21:04.25: New route: "TCP-DAEMON".
    16:21:04.25: New channel system: "TCP-DAEMON".
    16:21:04.25: Looking up host "TCP-DAEMON".
    16:21:04.25: - Not found
    forward channel =
    backward channel =
    header To: address = [email protected]
    header From: address = [email protected]
    envelope To: address = (route (TCP-DAEMON,TCP-DAEMON)) (host out.com)
    envelope From: address =
    name =
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    Extracted 733 address action list:
    [email protected]
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    16:21:04.25: mmc_address_to_tree: Parsing address.
    16:21:04.25: Right default: in.com
    16:21:04.25: Parsing address with null fixup.
    16:21:04.25: mmc_address_to_tree: Returning.
    16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
    16:21:04.25: Rewrite: "$*", position 0, hash table -
    16:21:04.25: Found: "$A$E$F$U%[email protected]"
    16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
    16:21:04.25: old state = not checked.
    16:21:04.25: Domain check on out.com.
    16:21:04.25: dmap_locate_domain called with domain out.com
    16:21:04.25: Negative cache entry found
    16:21:04.25: new state = fail pending.
    16:21:04.25: Rewrite failed due to prechannel mismatch.
    16:21:04.25: Rewrite: "$*", position 1, hash table -
    16:21:04.25: Failed.
    16:21:04.25: Rewrite: "$*", position 0, rewrite database -
    16:21:04.25: Failed
    16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
    16:21:04.25: Rewrite: "out.com", position 0, hash table -
    16:21:04.25: Failed.
    16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
    16:21:04.25: Failed
    16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
    16:21:04.25: Rewrite: "*.es", position 0, hash table -
    16:21:04.25: Failed
    16:21:04.25: Rewrite: ".es", position 0, hash table -
    16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
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    16:21:04.25: New host: "out.com".
    16:21:04.25: New route: "TCP-DAEMON".
    16:21:04.25: New channel system: "TCP-DAEMON".
    16:21:04.25: Looking up host "TCP-DAEMON".
    16:21:04.25: - Not found
    -13 expansion total.
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    16:21:04.25: mmc_address_to_tree: Parsing address.
    16:21:04.25: Right default: in.com
    16:21:04.25: Parsing address with local fixup.
    16:21:04.25: mmc_address_to_tree: Returning.
    16:21:04.25: Copy estimate before address addition is 1
    16:21:04.25: Parsing address [email protected]
    16:21:04.25: mmc_address_to_tree: Parsing address.
    16:21:04.25: Right default: in.com
    16:21:04.25: Parsing address with local fixup.
    16:21:04.25: mmc_address_to_tree: Returning.
    16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
    16:21:04.25: Rewrite: "$*", position 0, hash table -
    16:21:04.25: Found: "$A$E$F$U%[email protected]"
    16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
    16:21:04.25: old state = not checked.
    16:21:04.25: Domain check on out.com.
    16:21:04.25: dmap_locate_domain called with domain out.com
    16:21:04.25: Negative cache entry found
    16:21:04.25: new state = fail pending.
    16:21:04.25: Rewrite failed due to prechannel mismatch.
    16:21:04.25: Rewrite: "$*", position 1, hash table -
    16:21:04.25: Failed.
    16:21:04.25: Rewrite: "$*", position 0, rewrite database -
    16:21:04.25: Failed
    16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
    16:21:04.25: Rewrite: "out.com", position 0, hash table -
    16:21:04.25: Failed.
    16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
    16:21:04.25: Failed
    16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
    16:21:04.25: Rewrite: "*.es", position 0, hash table -
    16:21:04.25: Failed
    16:21:04.25: Rewrite: ".es", position 0, hash table -
    16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
    16:21:04.25: New mailbox: "ma".
    16:21:04.25: New host: "out.com".
    16:21:04.25: New route: "TCP-DAEMON".
    16:21:04.25: New channel system: "TCP-DAEMON".
    16:21:04.25: Looking up host "TCP-DAEMON".
    16:21:04.25: - Not found
    16:21:04.25: Copy estimate after address addition is 1
    Submitted address list:
    Address list error -- 5.1.2 unknown host or domain: [email protected]
    Submitted notifications list:

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