Serial number rejected when carrying out software update

Hello,
I'm trying to carry out software update for FCP 5.1...
When I enter the serial no. I get this message:
The serial number you entered is not valid. See the materials that came with your product for the correct serial number. Use uppercase letters when entering your serial number.
It is the correct serial no. so I don't know what to do?
Cheers.

http://discussions.apple.com/thread.jspa?threadID=1015113&tstart=50

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