Serial number search in Web IC in CRM 2007

Hi guys,
I am searching for a serial number in Web IC. The search is successful. However on confirming the IObject, the business partner ( Sold to ) associated with the I Object is not found.
However the same thing works if I use the Installed base component number to which the I Object has been assigned.
Thanks in advance for helping me fix this issue.
Ashish

Hi Ashish,
Normally, partners will be attached to the IBase rather than the Iobject. And when you perform a search on an IObject, the IBase info will be displayed as well and so is the partners attached to the IBase. Usually, serial number will be the IObject name which when you search for it in IC web, you'll get the Ibase and partners. I am not sure why yours is not showing. Probably you can debug the method eh_onconfirm where the bp search is being perform; lv_bp_col = get_businesspartners( ).
Cheers,
ck.

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