Serious battery issues, apple support waste of time and money!

My Mac Book Pro 17" has a serious battery issue it holds a charge for a hour or less, and does not always charge. Telephone apple support and all they say is take it to one of there shops to get it tested that will cost me about £40 in train fare and take a day at least. Ive had the Mac since September 2011 i never started using it until late December 2011. A 3 year warranty for what!!!!! And it overheats..... Apple good bye your becoming worse the Microsoft your just making money out of constant yearly updates/releases of your products, Updates which becoming boring!

The thing is you pay for a warranty and unless you live close to a Authrorised test centre etc, then it cost you more in time and money for travel!
I'm really not clear on what you're asking Apple to do. You don't have to go to an Apple store, you can go to any Apple Authorized Service Provider (AASP). Your warranty is still completely valid. You can find them here:
http://support.apple.com/kb/HT1434
The title of your thread says Apple support is a waste of time and money. What would have preferred that they do? If you are too far from an Apple store or AASP, you can let them know that and they will usually send you out a box so you can ship your machine back to them so they can check it out. Of course you'll be completely without your machine during that time.
You're comment contains quite a bit of bashing for something which Apple will clearly resolve. Unfortunately, if you live in a remote area where there are no Apple stores or AASPs and you dont' want to send it in, there isn't anything anyone can do to help you.

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Hi vid81,
Have you ever tried to call tech support? If you did, you probably had a bad router. I suggest the newest from Linksys WRT1900ac. Check this out.

I have an arranged time for apple support to ring me and no one has rang

I have an arranged time for apple support to ring me and no one has rang

If they don't call after half an hour or so you could ring them again or take your device to the store

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Have you worked through the tt2 user tip:Troubleshooting issues with iTunes for Windows updates this is the best source on resolving iTunes for Windows issues.

What is up with this err = 9006? is there any solutions, this is ridiculous considering the time and money i'm wasting (mostly the time) i have seen no solutions thus far.

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My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

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Hi Paula2808,
I’m sorry you are having trouble starting up your iMac, that must be quite frustrating. There are some troubleshooting steps I would suggest in order to get you up and running again.
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http://support.apple.com/kb/TS1367
Thanks for using Apple Support Communities.
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Save your time and money

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Good rant, but it helps others more if you tell the specifics. Certainly your experience is not universal, but then again it is hard to know exactly what your experience was. $500 is a lot of overage if that is what you are indicating. It also helps to know what happened to you that was not in the contract that you could have predicated ahead of time.

O2 Live Chat- waste of time and full of empty promises and lies.

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Apple support misdiagnosed my iPod and I'll have to send it back AGAIN!

My original Classic needed to be replaced. The replacement iPod given to me has a bad headphones jack. It shorts out badly simply from the weight of the cord. I tried several different headphones, and they all behaved the same.
When I called to get another replacement, the woman on the phone took the problem down as “no sound”. Not that it was shorting out. So I’m sure when the tech diagnosed the ipod, and heard sound, assumed it was fine.
My problem is that they’re returning the ipod and not doing anything. I emailed support immediately after receiving the email notification of their return. (Don't have time to wait on hold until tonight.) Support simply resent the last repair notification.
It’s a real shame apple support has failed so completely. The phone support didn’t take the appropriate info. The tech who diagnosed the ipod (albeit working under a misunderstanding) must’ve assumed the worse, and that some random idiot just couldn’t work their iPod.
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So now, I’ll be forced to start this entire process over again (the fourth time now) once my iPod arrives in the mail. My iPod will have spent more time in the mail, and with apple, than I have.
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Thanks.

scooterbaga wrote:
Taking it in to an apple store is a pain as it’s over an hour away.
How many hours have you spent on the phone with Apple support? How much longer do you want to go without your iPod?
It may be worth it to bite the bullet and make an appointment at the Genius Bar to get your iPod diagnosed properly. I would suggest the following:
1. Bring in your documentation showing how many times you have sent it without resolution
2. Bring more than one set of headphones to demonstrate the problem
3. Don't leave the store until you have a resolution
If all else fails, you can investigate the potential of enacting the lemon law. I don't know where you live or how old the iPod is, but some jurisdictions have laws that state a company has a fixed number of chances to fix a problem or replace the defective device if that device is within the limited liability time frame specified by the law.

Serious Sync issues between iTunes 8.0.2 and AppleTV 2.3

Please Help,
Everything was just wonderful until several weeks back when the AppleTV started having sync issues that seem to have degraded into oblivion. Rebooted everything, checked all software loads, tried many of the suggestions (no blocking network / firewall issues) and have even tried adding redundant port allows for any and all ports I could find going in / out of Apple TV. But to no avail there seems to be a bug that got introduced somewhere with the sync mechanisms.
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However... The only way I can get the AppleTV to sync is to reboot it, then it will sync some, iTunes will just get to a forever syncing with Apple TV state (which you have to stop), reboot AppleTV again, it will sync some more, until it stops, iTunes is stuck syncing forever with AppleTV again, repeat and rinse about 4 more times and you have it all synced.
If there isn't anything to sync when AppleTV boots the Sync in iTunes just spins for ever. I actually left it for 4 days just to see if it was actually doing anything. Minimal Network IO and of course it never finished.
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It just seems that all of a sudden things started going wrong with Sync with no real change other than 'software updates' .
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So, please someone from Apple or someone with some detailed technical experience provide some guidance on whether there is a bug that got introduced, version issues between iTunes/AppleTV, or something else going that I haven't been able to figure out over the last 2 weeks.
The only other unique things that may be different is that I have my iTunes library on an external drive (not on the internal drive). Does this many any difference?
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mmilford

And it's good to know I'm not the only one with the problem too! I just cannot sync stuff from Mac to Apple TV without it locking up. It actually seems to lock the wifi also, meaning I have to quit iTunes, turn off the wifi and then turn it back on again. But as soon as I open iTunes, the same problem again...
I've tried everything I can think of, searched all help articles, but cannot sort out this somewhat annoying problem.
Message was edited by: Lee Nixon

When I try to sign in to the support community using one of my email addresses it asks for my apple support community user name and when I type in what I think it might be I get one of several messeges Ie. An account using this e-mail address already exis

When I try to sign in to the support community using one of my e-mail addresses and I put in nothing or what I thought was my apple support community user name I can get one of several messages
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Good luck with this!!!
EVEN USING what WAS my Username, this is the exact problem I am having having entered my correct ID and Password.
Rgds
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Serious battery issues, apple support waste of time and money!

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