Service Agreement Determination

Hi,
In CRM Services wanted to know what are the "determination types" & there meanings  in Service Agreement Determination.
Thanks in advance.
Regards
PK

Hi PK,
You question is not clear for me. However, I will try to answer your question.
In CRM Service scenario, Service contract or Service Agreement determination happens for the transactions like - Service Order, Service Confirmation and Complaint, based on the customizing setting.
For Service Contract one can make these settings in the following IMG activity:
Customer Relationship Management by choosing   Transactions  -> Basic Settings -> Define Transaction Types and using the Contract Determ indicator. You can make the following settings:
No contract determination
Manual contract determination
Only at item level (setting in standard SAP Customizing)
Contract determination at header and item level
The Contract Determ. field only appears in the detailed display for definition of the transaction type, if you have chosen Complaint, Service Process, Service Confirmation or Sales as the leading transaction category.
Similarly we can maintain IMG setting for Service Agreement determination for the transaction types Service Order, Confirmation and Complaint. However, service agreement determination can happen only at Item level.
If both Service Agreement and Service Contract determination is maintained for a transaction type in the system then the determination priority goes to Service Contract determination in transaction processing.
For e.g., if the system finds a service contract during Service Order processing, then determination of Service Agreement will not take place.
Hope this information helps.
Regards,
Chethan

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