Service Agreement Determination
Hi,
In CRM Services wanted to know what are the "determination types" & there meanings in Service Agreement Determination.
Thanks in advance.
Regards
PK
Hi PK,
You question is not clear for me. However, I will try to answer your question.
In CRM Service scenario, Service contract or Service Agreement determination happens for the transactions like - Service Order, Service Confirmation and Complaint, based on the customizing setting.
For Service Contract one can make these settings in the following IMG activity:
Customer Relationship Management by choosing Transactions -> Basic Settings -> Define Transaction Types and using the Contract Determ indicator. You can make the following settings:
No contract determination
Manual contract determination
Only at item level (setting in standard SAP Customizing)
Contract determination at header and item level
The Contract Determ. field only appears in the detailed display for definition of the transaction type, if you have chosen Complaint, Service Process, Service Confirmation or Sales as the leading transaction category.
Similarly we can maintain IMG setting for Service Agreement determination for the transaction types Service Order, Confirmation and Complaint. However, service agreement determination can happen only at Item level.
If both Service Agreement and Service Contract determination is maintained for a transaction type in the system then the determination priority goes to Service Contract determination in transaction processing.
For e.g., if the system finds a service contract during Service Order processing, then determination of Service Agreement will not take place.
Hope this information helps.
Regards,
Chethan
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Which Item Category can be used for the Determination of Service Agreement.
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Thanks for your response,
Infact i had problem with the certain fields which were not displayed.
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Create Service Agreement - In Status field, "Release" is not appearing.
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Service Ticket SLA with Service Agreement
hi experts,
we have a requirment where we need to create service tickets with reference to service agreement. As per the doucmentation, service agreements can be created based on sold to party BP or BP type. We are planning to use with BP Type as we dont want to maintain at every BP level. Now the issue is, i dont have sales org data maintained at all sold-to party level. we have thousands of existing customers and maintaining their sales area data now is gonig to be difficult task.
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Thank you
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Edited by: ManniF on Mar 30, 2010 4:58 PM -
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Problems with Target service agreement to repair my ipod nano. I have gone to the BBB. Who can I contact at Apple to let them know the poor service that Target gave with a Apple product?
Apple Customer Relations (800) 767-2775
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I have a T60, which came with an original 3-year warranty. Before the warranty expired in August 2009, I purchased Thinkplus extended service for 1 year (41C9279) for $199, which expires in August 2010. Can I purchase additional Thinkplus extended service for 1-2 more years before the August 2010 expiry date?
Lenovo still offers 1 and 2-year post-warranty services for my T60 (2007-C2U model), as this link states:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TPAD-PWMA
But I read somewhere that the warranty can only be extended once. Does that mean I cannot purchase more extended service agreements? And if I can, does the Thinkplus extended service also apply internationally, if the original warranty was eligible for international warranty?
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Here's the list, though:
http://www-307.ibm.com/pc/support/site.wss/warrantyLookup.do?type=2007&iws=on&sitestyle=lenovo
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Cheers,
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In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you. -
The Condition for service price determination incomplete
Dear experts,
I run the System with EC&O Best Practice. Howerver, I can not enter Services on tab Service of Sales Order: Short text of Service, Quantity, UOM, Gross Price. the error "Condition for service price determination incomplete" occours when I press Enter key.
Conditions for service price determination incomplete
Message no. SE477
Diagnosis
Either the calculation schema for services does not exist or the condition types have not been defined correctly.
Procedure
Please check your Customizing settings for service conditions.
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Please help me check this issue on the attached file.
Thank you very much.
Thanks,
Binh Tran
<Personal details shared by OP is removed by Moderator. >
Message was edited by: Jyoti PrakashHi All,
Thank you very much for your inputs.
I checked all the notes, 25357, 27024 and 1383066. Everything is ok in the system. and these notes explained more on the MM part not on the SD- BOS. However, still i am not able to complete the Inquiry, same error exists.
This error is in SD not in MM, while i am creating the inquiry BOS.
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HTTP response code 500 : Error during Sender Agreement Determination
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http://<hostname>:50000/sap/xi/engine?type=entry
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Sender Agreement Determination Error
Hi Experts,
I am getting an error while posting my message from RWB. the error details is below.
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AniruddhaHi,
If any ABAP Adapter is tested ideally if u post directly to IE it sholuld not through a error.
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Only one Custom field is missed in Service Level Determination
Hi
I have extended Service Request BO with 4 field, one field is ID type and rest of field are Text type.
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Thank you for your inputs. I executed the program but it didn't display the field.
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No Service category determined
HI,
IN single invoice amount 10000 , in this amount 6000 service tax remaining 4000 vat , we need to calulate both the tax through,
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4000 line item i given vat tax code
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IN the service tax vandor code and gl account , service tax catageri i allready maintained in tabel level.(J_1IVSERCATMMFI1)
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Service Agreement and Service Level Agreement
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Can anyone provide me a copy of Service agreement and Service level agreement which can used between sap partner and a customer.
I am doing my first implementation in SAP B1 and i want to make this agreement with my customer before i start implementing the software.
I searched the portal but couldnt locate it.
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C.LouisHi,
I think the first agreement document is EULA (end user license agreement). The second is your request.
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Service Contract Determination for material product
Hello,
I am trying to implement service contract determination for a complaint and I observe that the service contract gets determined at the complaint item level only when I add a service type product at the item level and not when I add a product of material type. Is this a system limitation that a service contract can be determined only for a service product or am I missing some configuration? Has anyone else faced a similiar issue?
Thanks,
Divya.hi divya
the contract get determined even after adding product of type material
1.create a srv contract (sc)
2.add product of type material
3. release the contract and save it (note the no.)
4.create a trnx complaint(crmc) maintain the setting fr contract determinition(F)
5.put the product in trnx and ur contract will get determined
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"reward points if u find useful" -
Conditions for service price determination is incomplete.
Dear Gurus,
I am facing an error in Bill of services like "Conditions for service price determination is incomplete".In bill of services when am trying to enter the services in service entry sheet the system through the above errorr.S o can any one rspond immediately.
Thanks in advance
RamsHey
While creating Service PO
mainatain account assignment category
Maintain item category
Then enter the material description.
Automatically service tab will populate.
In this maintain service no ( the same can be created in AC03)
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Raman -
Conditions for service price determination incomplete
Hi All,
While doing the VA11 through SD-BOS, I am getting the following.
Conditions for service price determination incomplete
Message no. SE477
Diagnosis
Either the calculation schema for services does not exist or the condition types have not been defined correctly.
Procedure
Please check your Customizing settings for service conditions.
If you have not yet defined any conditions for services, you can adopt the standard SAP settings from client 0.
Please let me know did you anyone got the same kind of error.
Thanks,
Suresh.Hi All,
Thank you very much for your inputs.
I checked all the notes, 25357, 27024 and 1383066. Everything is ok in the system. and these notes explained more on the MM part not on the SD- BOS. However, still i am not able to complete the Inquiry, same error exists.
This error is in SD not in MM, while i am creating the inquiry BOS.
If any one come across it and solved it, please let me know.
Regards,
Suresh
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