Service Billing Engine

Hi Experts,
I want to know the scope of a Service Billing Engine to be created to integrate with other products like Project Management, Rental Management, Service Request and Service Contract. I want to create this SBE to be able to communicate flawlessly with above all four products. Kindly give your inputs. Precisely I would like to know how a SBE works and what are its scopes when integrated with above four products.
Also I want to understand the invoice generation and accounting flow from Service Contract to Service billing engine and then Service Billing engine to final documentation.
Regards
Amicable

Hi Mahesh,
I am an SD Consiltant working for a new projec which involves service billing.
Can you please provide me with the service billing blue print .
Thanks in Advance.
With Regards
Mohammed Raees

Similar Messages

Problem with Billing Engine after upgrade from CRM 5.0 to CRM 7.0

Hello together,
The system of our customer has been upgraded from CRM 5.0 to CRM 7.0. After that some problems occurred regarded the billing.
In the Billing Due List a dump occurs when clicking on an item and then on conditions
Dump message: No function module can be found named "/1BEA/CRMB_DL_PAR_O_DERIVE" however.
(Other classes are new generated after the upgrade)
During the Analysis we looked to the billing engine navigator:
In the Billing Engine Navigator (Transaction: BEFN_F1) the Generation Log shows the following:
We have re-generated the Object PAR in CRMB->DL->Feature->PAR. But this shows the above displayed error message. How can we add value to the Placeholder?
Another question is which impacts does it have if we regenerate the complete billing engine for CRMB with transaction BEA_CONFIG_F1 (Configure Application)?
BR, Anne

Hi Nawanit,
we checked the key figure settings and categories. Everything is maintained correctly.
Since we work with MRP areas we also checked the "Global Parameters and Default Values for MRP Areas" in APO Customizing: The "Default values for Stock Transfer Documents" is set to "1" = Stock Transport Requisitions for MRP Areas.
BUT: When I try ot change this indicator I get the following message no. /SAPAPO/MRPA000:
"Process. w. stock transp. requisitions is not supported in standard sys. The process with stock transport requisitions will be supported as of SAP R/3 Enterprise Core Release 4.70 with SAP R/3 Enterprise Extension Set 2.0. ".
As far as we work with ECC 6.0, EHP4 this message makes no sense.
Does anyone have another idea?
Thanks
Jan

Workflow for Service Bill Approval.

Is there any Standard task or workflow available in SAP system for Service Bill approval?Please suggest.

Then it is time you read the forum guidelines, especially on how to ask questions in the forum.
For one thing try to explain a bit more, I for one have no idea what short excess is or where to find it in SAP.
Regards,
Martin

Customer service Billing

Dear experts,
if anyone can kindly expalin me the scnario of doing service billing through customer service will be help ful for me..
in t code iw31 what is the significance of service order ( revenues) wat is the process.
There are two scenarios my cleint is doing:
1) client is procuring equipments for lease and issuing the same to the subcontracter and raising the invoice.
2) clint has his own equipements , that equipements are given lease to the subcontractor and billing them.
how to handle this scenarios in SAP and how to calculate the costs of the equipemts whicg are owned by the client.
Regards
abhi

If the requirement is not clear kindly let me know...
Kindly suggest me for the same is there any link between PM/CS and SD.
wat is the process of doing billing with ref to equipment.
abhi

Cisco service control engine global support

Is there any parties that provide support for service control engine globally? The support coverage is onsite 1st level within 4hrs response time. This is for ISP and deployment will be at international link i.e. hong kong, london, us, singapore etc. Pls do contact me if any. Fazli [email protected]

Answer for Question 1:
http://www.cisco.com/en/US/docs/cable/serv_exch/serv_control/broadband_app/rel355/scabbug/07_SCA_BB_UG.html#wp1069098
Only SurfControl is supported.
Answer for Question 2:
You can see the list of protocols and signatures in SCA-BB. It is under configuration tab in Service config editor.

Customer Service Billing Payment arrangement made 7/22/15 for 8/11/15.

Cusomter Service Billing, Please honor payment arrangement set up 7/22/15 for 8/11/15. Received interruption notice for 8/4/15 today---8/4/15. Please honor agreement. Thanks

You should contact customer service about this before late fees and service cancellations kick in.

Lack of Integrity and Competence from Verizon's customer service/billing

I recently made a trip to the DR and as such needed global communication for the duration of my trip. Ahead of my trip I requested the service with customer service with a guarantee that the service would be billed only for duration that I requested. My billing for last month, June, reflected just the opposite. Verizon charged me yet another $100 for the month of June.
I called customer service to request billing corrective action to which I was told that I had two choices. One, pay the current amount 300+ and wait for a refund or two, pay the actual bill and allow the refund to balance itself out. I was assured that the latter would not result in my account falling into default.
I just received July's billing to which the $100 credit was applied but my account was placed into default. I called customer service once again to rectify their mistake. My request was not to refund me immediately, rather to take my account out of default. I was told by several departments, billing, service, and plan service, that they would NOT make good on my account. Further, I was told that unless I paid the past due balance, that is a result of their mis-billing, that my account would face interruption.
I have been with Verizon for more than 6 years now and have never been in default or past due status. I have never had such an incompetent experience with Verizon. The lack of integrity that was demonstrated resulted in me stating that Verizon would loose a valued and loyal customer to which they replied "we;re sorry you feel this way."
I am extremely dissapointed in this particular service and the lack of integrity that was demonstrated. If this is how they deal with mistakes that they make, then I willnot want to continue with their service.
I thought that I'd share my story so that others may be aware in hopes to avoid such dishonesty and incompetence.

ppepelepeuw2,
Morning!
I'd like to help with this situation and clear up any frustration. It does sound like your trip crossed the billing cycle, which would cause the statement to show that data feature charge until removed and prorated. Please PM me your name and mobile number if you would like more assistance with this concern.
Thank you!

Service billing for the material and service registers

Dear All,
I have doubt, if i do a sale of material 'X' and for the same material if i have to do a service invoice for rendering some service at the customer end. eg:- service charges for transportaion of the material to the customer place, doing installation charges for the material at the customer end etc.,
how should i go about it in SD .
A. Should i have to create a seperate mm master record for the list of service with the item category group LEIS
B. or is it possible to do a service invoice with out creating a sales order i.e directly based on the billing of the material 'x'
C. Is there any service tax register standard available. or if i wanted to create a service master should i have to ask the abaper to develop a z program for it
d. is this tcode can be used S_ALR_87012357 for service tax registers?
kindly update me on this
thanking you in advance
kumi

Hi
You need to create a material with item category group
a) LEIS (Service without Delivery) or
b) DIEN (Service with Delivery)
Based on the same you could bill the customer.
... Please.
with kind regards
Sundar

Customer Service Billing issues

I've been calling about poor internet service since we signed up with Comast/Xfinity. Back at the end of last year October 2014, our internet service went from not bad to non existant! I finally contact Comcast again in Jan 2015 when I discovered that my wifi modem at home through Comcast was not operational and my cell phone data had been picking up the slack. This mounted to $200 additional a month phone bills for data that should have been covered by Comcast billing me $60/mo service. I was told at this time that the modems deteriorate after much use, which I didn't believe but went along with and received a new modem. After we had the new device we knew the customer service tech didn't know what they were talking about because our service hadn't changed. I called again in Feb and asked that a tech come to the home to evaluate the situation. The tech came and said yes you definatly have an issue with no service but it's an outside tech service call and someone else with have to come out and fix. He advised me that I wouldn't be contacted and wouldn't even know when them came because it was outside and I wasn't needed. The Tech also said he would be able to return my prior modem that was replaced. I still haven't received the credit and have been billed for it every month since which is a total of $69.00 that I've paid for something that has been returned to Comcast. And yet again in May I still have maybe 5% internet service when I called Comcast customer serivce again they have to run there stupid test that mean nothing even though I told them the issue is on the outside. This time the rep completely knocked our internet out. No signal whatsoever could be sent to it! It took 4 days to get a service tech out (another long story or disgust with Comcast Service!) it ended up taking 4 techs 2 days to fix our internet service and to get it back up. These tech advised me that they did not see how we even had the 5% internet service that we did because the router at the main box wasn't pushing out enough to even reach our house!!!! So when the customer serivice rep on the phone only wanted to give me a $35 credit because she insisted I had internet service I laughed at her. I asked for a supervisor to contact me and to excalate the ticket #029720852. A Lartasha Roberson at 224-229-6200 x1380630 called me after 48 hours at 2:50pm on 6/19 said she was only in till 3:00pm that day. I called her back 4 times prioir to 3 left messages and called back every day up to today 6/26 and have not had one return call back from her to address this situation! This is not customer service. I don't mind paying for something that I have but when I have to pay double for something I don't have it is not right and it's taking advantage of people!

@ComcastCares No need for a PM. Currently it has been over 43 hours since I sent an email on July 14 at 4:49pm requesting further assistance with continued service and billing issues. This email was sent to the regional ECARE agent Gail A. who was tasked with helping us and Ccd the ECARE team in Tom K's office. In that email I clearly requested that I be contacted by email not phone. So far I've not heard from Regional ECARE agent Gail A. but I received multiple emails from Tom K's ECARE team members saying that they apologize for the inconvenience, they value me as a customer, etc., they are forwarding my request, and I would be contacted wishing 24 hours. The only contact I've had was a voicemail left by Kenneth I. yesterday morning at 11:35 am. I was unaware of that call/voicemail until I was able to check my phone calls/vmail so after 6 pm last night. I called Kenneth I back but left the office at 5:30pm. Left a voicemail requesting once again I be contacted by email not phone. Also sent another email to Gail A. And Tom K's team. Last night my husband I and were unable to access OnDemand to catchup on recent episodes of HBO's True Detective. We tried 3 times betwee (n 9 and 10pm but only got error messages and finally a black screen with the progam info at the bottom. I include pics of the error screens. Fast forward to today, I've received no communication from Kenneth. and now this message from you. Wow! I am underwhelmed to say the least. In addition for some reason im finding it very difficult to enter this reply. I've never had this much trouble using this forum.

Service billing for inspection testing

Hi folks,
My client is a testing laboratory where they receive samples from external company. Tested results are sent back to the customer along with a test certificate and is billed for the testing carried out.
I have two things to clarify
1) how is the sample receipt to be taken
2) How the customer to be billed with respect to the testing done
Stringent requirement. Suggestions are most welcome
Regars,
Sravan

Hi
This is a kind of service. So you can use service scenarios
1) how is the sample receipt to be taken
Make use of Texts at sales order level. Once the lab tests are over user has to fill the report outcome to that respective text in sales order. Create a new output type which will print the required info.
2) How the customer to be billed with respect to the testing done
Categorize the services company is provide to customers and Create service material for those services.
Create sales order for that service material and rest same as standard process maintain price in VK11 Or maintain manually. Once the sales order is complete means your company end user has filled the sales order text, create final invoice and take print.
Produce both the printouts to customer.
Please close one thread.

BW Web Service J2EE Engine

Hello,
Please can anyone tell me,
1. if the J2EE Engine must be installed to send XML data to BW using the HTTP port provided under the WAS soap service?
I am new working with XML data for BW and we do not have the engine installed. I have followed the 'How to send XML data to BW' but it is not clear on my question. We are using BW 3.5.
Thank you for any advise

Hello Teresa,
it is not necessary to run an J2EE engine to send XML data to BW.
Then you craete an DataSource based on a WebService Source System we generate a WebService / WSDL in background. You can find this WebService in Transaction WSADMIN. This WebService can be used in any other development tools which can handle WSDL or can send data to the http protocoll to the WebApplications Server (ABAP).
Best,
Michael
ps. The Howto paper is very old and not released for NetWeaver 2004s.

Service Billing

Hi
I am working on service order process where i need to do billing for service order items after completion.
But the problem here is if i select Transaction-Related Billing After Completion for item category, it is not available in Billing due list.
But if i select Transaction-Related Billing According to Order Quantity it is appearing in Billing due list.
Can you please let me know where i am missing out.
Regards
Raju

Hi
Please check the item category whether it is relevant for billing.
If it is relevant for billing check the header and item status is closed.
Also check is there any block in the status.
I hope it helps
Cheers
Raj

VM with Cloud Service Billing

I just created a virtual machine, and noticed in my portal that I now also have a cloud service. 1) is that supposed to happen, and 2) if so, am I going to be billed for both a vm and a cloud service?
Mark Aurit Priest River Systems

Hey Mark,
1) Yes it is normal when you create a VM that by default it creates a Cloud Service with the same name.
- You can more than VM in a Cloud service , you would do that if you were intending to add a load balance across them for example
by default you are limited to 20 Cloud Services but this can be increased to 100 (http://azure.microsoft.com/en-us/documentation/articles/azure-subscription-service-limits/)
- Also VMs in a cloud service share the same internal DNS so can "see" each other (you still need to open up Windows firewall to get ping / other stuff working internally). Also putting them in same virtual network allows this.
2) You won't get billed extra
cheers
Andy.

Change Telstra service billing address in My Account

If you're moving your home or business phones to a new address, you can call us on 1800 884 209.
If you just want to change the billing address for your Telstra or BigPond service:
Step 1
Login to My Account or register if you haven't already done so
Step 2
On the landing page, in Profile and Preference, click on Personal Settings
Step 3
Within Personal Settings, under Contact Details, click on the link Update Bililng Address and update your details, then select Next to continue the process.

It doesn't address what I needed help with
i set up a phone for my mother in the nursing home which used to be in dads name. dad has been dead now for 3 months and the account is still in his name and going to a room in a nursing home where another elderly person is now living. i asked the bill to come to my home address of 24 echidna st pottsville when i set it up for mum. this is very disturbing to elderly people when their partner is dead. i have been into the telstra shop spoken to personal on the phone and am just wanting a very simple change to the bill the home phone number is 66763742 please do not call this number as you will get a 90 year old female who will not be able to understand what you want. my name is Julie Ross my number is 0400111404 and I can be called on this number anytime. as i only have a mobile it is too expensive for me to keep calling you and wait sometimes for 30 - 60 mins to get help. thankyou my email is [email protected] if you would prefer to email me. thank you in anticipation.

New service billing not originally agreed on.

I just ordered for double play and i am scheduled for installation and service this saturday 6/27/15. But when i was going through my account online and looked at the billing order summary, i noticed that i am getting charged 186.85. When i ordered the service from comcast service rep i was quoted and agreed on waiving the installation charge and the double play feature no contract was going to be 99.99 and additional 10.00 for x1 dvr upgrade. But on the order summary i am getting charged 49.99 for installation (suppose to be waived) and 119.99 + 16.92 tax for package and service fee (when its suppose to be 109.99 + taxes). I am still with AT&T and i can cancel the saturday appointment with comcast and just keep AT&T if comcast is gonna give me the run around again. I called a week ago and they said that nothing can be done until the service has been installed but i do not want to go through with the installation if comcast is going to make empty promises. Last time i had this same issue with comcast and i just gave in and paid the fees so i don't have to deal with the empty promises of customer service of comcast. But I don't want to be suckered again. Should i give comcast another chance by calling them and making sure that they charge me for what i agreed upon? or just cancel comcast and keep AT&T Uverse? I even got a screenshot of the online order pricing just to be safe and a screenshot of the order summary billing. (attached)

1 day before the installation date. I called comcast sales rep and explained the situation. After 1 phone transfer they were able to give me the price that they originally offered which was 99.00 + 10.00 for dvr upgrade before taxes. After taxes it came out to be a little over 120.00 for the monthly fee. I was ready to cancel and keep AT&T uverse but glad everything worked out.

Service Billing Engine

Similar Messages

Maybe you are looking for