Service Call Window - FMS for technician field

Hi all, I would like to add a FMS search to show a list of all employees in the technician field. However, my query does not appear to be working. Please advise. Thanks! Jane
select t0.lastname, t0.firstname, t0.empid
from ohem t0

Hi,
Use below query
SELECT T0.[empID], T0.[lastName], T0.[firstName] FROM OHEM T0
Save the query in query manager.
Press Shift + F2 key on technician field in service call window.
Select search based on Saved query select the above saved query.
This will show all employees list in technician field.
Thanks,
Neetu

Similar Messages

Inventory transfer not visible in service call window

Hi all,
we have booked a service call.
against that we transferred inventory to technicians in three documents out of which only two are visible in service call - expenses tab.
The third document is visible separately in inventory - inventory transactions - inventory transfer.
Now we want to create delivery out of it. How to go ahead ?
if we select unseen items in the delivery will they be deducted twice from the inventory ?
Pls. guide
Thanks
Malhaar

Hi Gordon,
We are able to find out the pain area.
From the back end , we made out that inventory expenses entry was missing in the SCL2 table. and we landed into the conclusion that after punching Inventory Transfer we missed to update the service call window.
thanks
Malhaar.

COPA derivation for Technician field of Service Order

Hi All,
I have created a character field WW001 for populating COPA documents from "Technician" field of "Service Order". I have checked and found that AFRU table is having Service Order No. (AUFNR) as well Technician (PERNR). But my problem is while creting AFRU "Table Lookup" using T-Code KEDR, the corresponding COPA character is not coming in the origin, hence I am unable to get the charcter value of said Technician field from Service Order to COPA document.
Is there any other table availabe in the system for KEDR setup or shall I need to go with User Exit?
Thanks in advance.
Rupali
Edited by: Rupali Sinha on Mar 11, 2009 2:57 AM

Hi Rupali,
I am very much sure that when there is WW characteristics, you need to go with Table Lookup under KEDR. But, if the desired combination of source/ origin and targets are not available there, we need to go with user exit. Take a help of your ABAP Consultant for user exit.
Thanks & Regards,
Robin

LCDS web service call throwing error for valid XSD URL

Hi,
I am trying to call a web service which is deployed on a J2EE application[ Project name : WebServiceApplication ] through a different LCDS application [ Project name : lcdsTestWebService] But while loading of mxml following error comming into console.
Can any one explain that why Flex application is looking for DocTypeTestService_schema1.xsd into lcdsTestWebService application when this xsd is
present in WebServiceApplication project.
One intresting point which i found that if i place this xsd into root of lcdsTestWebService application so that it is accessable through
url = "http://localhost:9080/lcdsTestWebService/DocTypeTestService_schema1.xsd" than there is no issue and web service call sucessfully
happen.
[2/14/11 16:23:18:208 IST] 0000002c SystemOut     O [LCDS]Deserializing AMFX/HTTP request
Version: 3
(Message #0 targetURI=null, responseURI=null)
    (Typed Object #0 'flex.messaging.messages.HTTPMessage')
(Object #1)
        body =       clientId = "A568DF0F-A60A-1473-CDAB-707E4A185812"
      contentType = "application/x-www-form-urlencoded"
      destination = "testWebservice"
(Object #2)
        DSEndpoint = "my-http"
        DSId = "A568DE2A-2809-A1FE-0934-D3ECBC19337C"
        headers =       httpHeaders = null
      messageId = "9F6F7661-8FA1-30CA-3F04-23CD91C1AF90"
      method = "GET"
      recordHeaders = true
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      timeToLive = 0
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[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- GET : http://localhost:9080/lcdsTestWebService/DocTypeTestService_schema1.xsd
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Cookie in request: domain = 'localhost', path = '/', client name = 'JSESSIONID', endpoint name = 'JSESSIONID', value = '0000Ii8aRUEKjvhE38Bd_dyW3jw:-1
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Accept : */*
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Accept-Language : en-US
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Referer : http://localhost:9080/lcdsTestWebService/SampleWebService.swf/[[DYNAMIC]]/6
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: x-flash-version : 10,1,102,64
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Content-Type : application/xml
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: User-Agent : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 1.1.4322; MS-RTC LM 8; SLCC1; MS-RTC S; USPortal)
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Header in request: Cache-Control : no-cache
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- Begin GET request --
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]
[2/14/11 16:23:19:591 IST] 0000002c SystemOut     O [LCDS]-- End GET request --
[2/14/11 16:23:20:191 IST] 0000002d FfdcProvider I com.ibm.ws.ffdc.impl.FfdcProvider logIncident FFDC1003I: FFDC Incident emitted on C:\IBM\WebSphere\Appserver\profiles\AppSrv04\logs\ffdc\server1_1aaf1aaf_11.02.14_16.23.19 .98114899428566798599.txt com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor.handleRequest 573
[2/14/11 16:23:20:391 IST] 0000002c SystemOut     O [LCDS]Serializing AMFX/HTTP response
Version: 3
(Message #0 targetURI=/onStatus, responseURI=)
    (Typed Object #0 'flex.messaging.messages.ErrorMessage')
      body = null
      messageId = "A568F5E1-EF0D-DCBC-6AB1-912C2FEAACB2"
      extendedData = null
      clientId = "A568DF0F-A60A-1473-CDAB-707E4A185812"
      headers = (Object #1)
        DSStatusCode = 404
      rootCause = null
      destination = "testWebservice"
      faultCode = "Server.Proxy.Request.Failed"
      faultString = "HTTP/1.1 404 Not Found"
      faultDetail = "HTTP/1.1 404 Not Found"
      timeToLive = 0.0
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      correlationId = "9F6F7661-8FA1-30CA-3F04-23CD91C1AF90"

I received a workaround by an internal message.
The how to guide is :
-Download the wsdl file (with bindings, not the one from ESR)
-Correct it in order that the schema corresponds to the answer (remove minOccurs or other things like this)
-Deploy the wsdl file on you a server (java web project for exemple). you can deploy on your local
-Create a new logicial destination that point to the wsdl file modified
-Change the metadata destination in your web dynpro project for the corresponding model and keep the execution desitnation as before.
Then the received data is check by the metadata logical destination but the data is retrieved from the correct server.

Service Call and Invoice For That Service Call

What field relates an invoice created within the service call form under expenses, to the originating service call number. I know it is somewhere but I cannot find it. The invoice needs to know the originating service calll number.
Thanks, David

Yes the field is there SCL4 but the problem is timing. It is posted too late to be meaningful.
While in an invoice, I need to capture the service call ID so that I can assign the service call id to a field in the invoice, and also
import the remarks from the service call to the remarks on the invoice.
The way B1 words is that SCL4 gets populated way too late in the game. The SCL4 table gets populated only after Updating the service call itself. This is after the user has created and exited the invoice.
Any other suggestions for dynamically capturnig the invoice id during invoice creation under a service call?
Thanks, David

How to create service in Windows XP for jar file?

Dear friends,
I'm having an jar file in my Windows XP OS. I would like to create new service Windows XP to run this jar file. When i start the service then the jar file to be executed.
I did search in google but i didn't get any proper solution for this.
Could anyone please tell me the best and easiest way to create service for my jar in Windows XP os.
Thanks in advance,
Sathish

Hi Chennail123,
Just have a read : [*Converting Your Java App into a Windows Service*|http://www.devx.com/Java/Article/34438].

External web service call from WebDynpro for ABAP

Hi...
I'm inspecting Web Dynpro For ABAP, and trying to call external web services.
I'm created Web Service, CAF-AS.
I create the proxy class(se80) and Logical Port(lpconfig), and I take the web service in componentcontoroller of my web dynpro using Web Dynpro Wiserd.
Though I expected the context to be registered by the same type as the service interface,
they are created strange structure as follow.
<Context>
CONTEXT
---FIND_BY_PARAMS
IMPORTING
INPUT
CONTROLLER
ORDER_TEXT_BY_PARAMS_REQ
---EXPORTING
OUTPUT
CONTROLLER
ORDER_TEXT_BY_PARAMS_RES
The CONTOROLLER is defined by the type PRXCTRLTAB, and
ORDER_TEXT_BY_PARAMS_* has deep structure, as follow.
ORDER_TEXT_BY_PARAMS_REQ
---CONTROLLER type:PRXCTRLTAB(structure)
---QUERY_TABLE type:ZTABLE_NAME
---QUERY_FIELD type:ZFIELD_NAME
---QUERY_OPTIONS type:ZORDER_TEXT_QUERY_OPTION_TAB
I want to use only service paralmeters, that is named query_*.
I tried to excute the webService but dump "OBJECTS_OBJREF_NOT_ASSIGNED" occurs.
I think I must set any value to CONTOROLLER,?but I have no idea What & How I should set value.
please let me know, what is the CONTOROLLER, and how to call external web services.
Regards,
Naoya Tsugo,

I solved problem by myself.
There was carelessmiss in activation of LP.
Now, I'm closing the topic.
Thanks and Regards.
Naoya Tsugo,

Series Primary overlaps object Service Call

hI SAP gurus,
i am trying to create new series in Document Numbering for 'Service Call' , it doesn't allow me to create Series Numbering and following Error is showing ...
Series Primary overlaps object Service Call
Does any one know how should i create a new Series for Service Call..?
i appreciate your help.
Thanks and Regards,
kaviprashu

hi,
ok i will quote this for you
Symptom
It is a legal requirement in Brazil that service calls are numbered.
Solution
To facilitate the legal requirement that users can trace and manage service calls efficiently, it is now possible to assign service calls to sequential series numbering. All marketing document numbering rules (search, overlapping numbers, manual series, and etc.) are also applied on service calls. The following fields and objects are added:
In the Document Numbering - Setup window, the service calls object is added.
To access the Document Numbering - Setup window, choose Administration -> System Initialization -> Document Numbering.
In the Series - Service Calls - Setup window, the 'Primary' series is added.
For new and upgraded companies, the application automatically creates the 'Primary' series for service calls.
In the Numbering Series - Setup window, the 'Primary' series is added.
In the Service Call window, the No. fields (selection of series and number) are added.
To access the Service Call window, choose Service -> Service Call.
In the Relate Series to Document - Setup window, the service calls object is added.
For the service reports (Service Calls, Service Calls by Queue, Response Time by Assigned to, Average Closure Time, Service Monitor, My Service Calls, My Open Service Calls and My overdue Service Calls, Service Contract document - subtab Service Calls and Customer Equipment Card - subtab Service Calls):
Call No. (label text) is changed to Call ID.
The Document No. field represents the new call no. field.
Series column is added to service reports.
The Check Document Numbering - Selection Criteria window also includes checking of the service calls sequence.
To access the Check Document Numbering - Selection Criteria window, choose Administration -> Utilities -> Check Document Numbering.
For new created service calls, no record will be written to History Change Log when you add service calls (the same as the system behavior in the marketing documents).
Only after the actual update on an already added service call, a history record will be added.
There is no change in the already existing Call ID field, the behavior of this field stays the same.
Other terms
service calls, series, numbering, B1, sequential
Header Data
Released on     15.08.2011 15:48:33
Release status     Released for Customer
Component     SBO-SER-SCL Service Call
Priority     Recommendations/additional info
Category     Advance development
References
This document is referenced by:
SAP Business One Notes
1606253           Overview Note for SAP Business One 8.81 patch 07
Validity
Software Component
Version
SAP BUSINESS ONE
8.81
regards,
Fidel

How can I associate an A/P invoice to a service call?

Hi,
Customer wants this:
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
How can I create a Service Call to show both ends of incoming revenue and outgoing expense in the service call?
Appreciate your help.
Thank you.

Dear Syed Aleem,
I have described some ideas, but if these ideas do not help you, please come back to us with more details of what you need.
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
Here you can create the servce call with the information in the General Tab and in the Remark and in the subject. If this is not enough I would suggest to create an activity and write your remark and content in the activity.
You can create an activity clicking on the Activity tab. In the activity there is a tab called linked documents and you can add documents linked to the activity and service call.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
You can use anothe activity or you can add Return from Technician under the Expenses tab of the Service call.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
Now, create another activity (or your first one) and add the Purchase order and the payment to it.
Please, let me know if my suggestions help you.
Regards,
Marcella Rivi
SAP Business One Forums Team

781084 - Cannot add document which needs approval to a Service Call

Hi Experts,
Is there any update on this error per SAP Note 781084?
Symptom:
When linking a sales document, which needs to be approved via an
approval procedure, to a Service Call under the Expenses tab page, the
document will not be displayed in the Service Call window after its
approval.
Cause
Definition problem.
Solution
A DRQ number 3383528 was opened.
IM 2653636.
I am now using 8.82 version and the issue still exist. Any help would be greatly appreciated.
Thanks,
Don

You can add the document to the service call once it has been approved. For instance:
1) Create service call
2) go to Expense tab, create a new Sales Order
3) Sales Order goes to Approver (at this point, the sales order doesn't appear on the expense tab)
4) When the Sales Order has been approved and added to the system, go back to the Service Call > Expense Tab > > Expense Details > New Document > Order
5) At this point, the Sales Order window opens in Add Mode. Press Ctrl-F, and go to the Approved Sales Order. Click OK.
6) the Sales Order should appear on the expenses tab in the Service Call.
Hope this helps.
Reza

Service call creation date

Hi Experts
In service call created date is disabled, my client requires to create a date in past days, is any way to change editable mode. We are using SAPB1 2005B.
Regards
D.Selva

Hi Selvaraj
Unfortunately not. This field will always use the current date/time stamp to indicate the creation date. You could backdate the system date, but I do not encourage this as it could have adverse effects on other transactions in the database.
Instead, I would suggest adding a user defined field on the Service Call Title level for this.
Kind regards
Peter Juby

Service Call documents can't be read from B1 DI SERVER

Dear All,
Service Call documents can't be read from B1 DI SERVER using B1WS (wsdl) for service calls (OSCL) which has column/ field "IsEntitled" = "C".
Based on REFDB.chm, SAP B1 Technical Documentation, field IsEntitled can only be filled by two values:
"C" = Valid contract exist
and
"N" = No
But ... in wsdl B1WS file, ServiceCallService.wsdl only allows "Y" and "N" values. The XML is as below:
     <s:element minOccurs="0" name="EntitledforService">
              <s:simpleType>
                <s:restriction base="s:string">
                  <s:enumeration value="tNO" />
                  <s:enumeration value="tYES" />
                </s:restriction>
              </s:simpleType>
            </s:element>
Consequently, Service Call which has IsEntitled value "N" CAN be read because tNO means "N" ("N" and "N" are equal). Coversely, "C" CAN NOT be read because tYES means "Y" ("C" and "Y" are not equal).
We looked at the DI Server log, the problem occurs when DI Server receives getByParam commands which retrieve service call with "C" value on its IsEntitled field. So, the problem happens when we read from the DI Server, not when we update the service call. (the error message is Invalid valid value 'C' in Enum 'BoYesNoEnum', the valid values are 'N', 'Y')
The log is as follow:
<?xml version='1.0' ?><S:Envelope xmlns:S="http://www.w3.org/2003/05/soap-envelope">
<S:Header>
    <MsgHeader xmlns="http://www.sap.com/SBO/DIS" xmlns:ns2="ServiceCallsService">
      <SessionID>4FD32D48-47B0-4ECB-9E23-0DE4A5576CDE</SessionID>
      <ServiceName>ServiceCallsService</ServiceName>
    </MsgHeader>
</S:Header>
<S:Body>
    <ns2:GetByParams xmlns="http://www.sap.com/SBO/DIS" xmlns:ns2="ServiceCallsService">
      <ServiceCallParams>
        <ServiceCallID>52</ServiceCallID>
      </ServiceCallParams>
    </ns2:GetByParams>
</S:Body>
</S:Envelope>
08/07/2011 14:31:40 Response (Fault)
<?xml version="1.0"?><env:Envelope xmlns:env="http://www.w3.org/2003/05/soap-envelope">
<env:Body>
    <env:Fault>
      <env:Code>
        <env:Value>env:Sender</env:Value>
        <env:Subcode>
          <env:Value>-1013</env:Value>
        </env:Subcode>
      </env:Code>
      <env:Reason>
        <env:Text xml:lang="en">Invalid valid value 'C' in Enum 'BoYesNoEnum', the valid values are 'N', 'Y'</env:Text>
      </env:Reason>
      <env:Detail>
        <Service>ServiceCallsService</Service>
        <Command>GetByParams</Command>
        <SessionID>4FD32D48-47B0-4ECB-9E23-0DE4A5576CDE</SessionID>
      </env:Detail>
    </env:Fault>
</env:Body>
</env:Envelope>
Any solution?
Edited by: Alfa Ryano Yohanis on Jul 8, 2011 3:02 PM

Hi Alfa
I am experiencing the exact same issue as described above.
Did you solve it? And if so, how?
Thank You,
Marco Muller

Blocking service call with the same serial no

Hi,
One of my client having this requirement.
they are having two service centers, In one service center they posted the service call for the particular serial no. where as another user of the service center department try's to enter the same service call with same serial no system should block until the first service call is closed for that serial no.
Regards,
Srinu

Hi Srinu
Not possible within the Scope of B1 if u want to have this scenario then u would have to involve the SDK consultant to help u further
Regards,
Manish

Route node and Service Call out in OSB

In OSB for a composite Proxy service (PS) that has to call 3 external services in sequence- we make service call out for 1st and 2nd external services and for invoking the last external service we can use route node.
Here technically PS is making web service calls to all the three external services. For the first two OSB uses service call outs and for the last one, route node is used.
What is the difference in service callout and route node in invoking an external service?
If route node is better in any ways why can't OSB come with route node type message flow action for all external service calls?
Thanks

HI there,
I have the same scenario as yours, I have to call 3 external services using Service Callouts and i have no idea how to use service callouts, how to and what to configure in SOAP body OR Payload parameters.
I have to call one service and then the response of the 1st service , i have to pass it as a request to the 2nd service, so on.
Can u please share with me how i can do it and what will be the best approach for that.
Thanks and Regards
Piyush Kapoor

Related to Service Call

In Service Call window in Add Mode the Call ID : 6 (Successive no.)
Once after entering a customer code and name in Service Call Window, If I cancel the transaction without pressing ADD button, the Call ID of the no. 6 is getting Blocked
and again if i am going to add a new service call it is starting with Call ID :7
I am working on Patch Level 25
Please solve the Issue

Ranjith,
It seems like a Bug. Please refer Note 1074225 - Missing Call ID in Service Call
<a href="https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1074225&nlang=EN&smpsrv=https%3a%2f%2fwebsmp205%2esap-ag%2ede">Missing Call ID Note</a>
Suda

Service Call Window - FMS for technician field

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