Service Contracts - Counter Assignment

Dear Colleagues,
I'm trying to assign a Counter to a Service Contract.
1. Created a Service Product, Conditions maintained, Prod cat Group- SRVP, Category ID - SRV_SRV1.
2. Open Service Contract (CRMD_ORDER), BP, Org etc., maintained.
3. Service Item entered at Item level.
4. under Item level - entered I.Object under Object List.
5. Under Counters Tab a Counter Created & assigned with following data:
      App Group: UBB
      coun.Cat: copier
      Counter TP: 1
      Unit of msr : EA
      Usg.fun: 0BW4
      Min Count: 1
      Max Count: 1000
      planned time: 2
      time unit; YR
6. after all, when i suppose to release Items, I encountered an error saying"No Counter Could be determined".
Note: I can maintain Counter at product level only for Material type not for service Type.
Kindly advise me the issue, If any... Thanks.
Srujan

HI,
I would suggest you to create a counter seperately in Tcode:BSP_CRMD_COUNTER and assign it to the Ind Object in IB52.
The system will determine the counter from the master data maintained.
Regards,
PP

Similar Messages

Unable to Assign Service Profile and Response Profiles to Service contract

Hi All,
I am creating a new Service contract but unable to assign service and response profile in the Item details of a service contract.
The serice and response profiles are in display mode they are greyed out.
any ideas...
Regards,
Raj.

Hello, please ignore I've replied to the wrong posting.
Cheers
Message was edited by: Andrey Bondarev
Message was edited by: Andrey Bondarev

Service Contract Determination in Follow-Up Transactions

Hi all
in our setup (CRM 2007) we can successfully create Service Orders where Contract Determination on item level takes place and assigns items to contracts. This also works for Service Confirmations, in case we create them as stand-alone transactions.
If we however create a Service Confirmation as follow-up from a Service Order, in which contract determination took place, the contract information is not contained in the Service Confirmation.
Any ideas how to get the contract information over?
Thanks!
Christian
Side note: We did not find a copy routine or copy control settings solving our problem - however we might be wrong...

Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

Error while creating Service Contract

Folks,
While I create a service contract, I am getting the error:
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Could someone help me out with this?
Thanks,
Divya.

Hi Divya,
Please check the following in IMG:
CRM -> Transactions -> Settings for Service Processes -> Integration -> Set up time sheet and controlling integration
After that you should enter the corresponding R/3 System. In R/3 customizing use the following path: Settings for Service Processing -> Controlling Integration -> Establish Controlling type, controlling level and controlling scenarios.
Here you should check if a controlling scenario for single object controlling (usually) has been maintained. See also paragraph 3.1.1.10.3 in BP guide C26 at the following location: http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/Documentation/C26_BB_ConfigGuide_EN_US.doc
Kind regards,
KZ

Problem in adding vales to service contract line item

I want the OBJECT ID field to be filled in OBJECT LIST tab at item level when ever a service product is entered in service contract ( new line item) automatically ...
I tired wiht CRM_ORDERADM_I_MERGE (CRM_ORDERADM_I_BADI) and
CRM_ORDERADM_I_MERGE(ZCRM_ORDERADM_I_BADI) methods and using fuction module
CRM_ORDPRP_I_MAINTAIN_OW but not success yet.
any help !!
Thanks ....
Edited by: aday rao on Sep 15, 2008 3:08 PM

The way I typically handle organizational service attributes is to have a single amadmin XML file per AM service and in that amadmin file I have two requests, one to assign the service and the second to modify the service attributes. I then run the amadmin command with the -c continue option on the amadmin XML file so the service is always modified with latest settings regardless of whether or not it was assigned for the first time.
Since your question relates to service attribute modification investigate the SchemaRequests -> AddAttributeSchema amadmin commands. For example, I use the following files to modify the amUserService
<Requests>

<SchemaRequests serviceName="iPlanetAMUserService" SchemaType="User">

<AddAttributeSchema fileName="/opt/SUNWam/custom/amUserAttributes.xml" />
</SchemaRequests>
</Requests>
<Requests>

<AttributeSchema name="somenewattribute"
type="single"
syntax="string"
any="display"
i18nKey="u301">
</AttributeSchema>
</Requests>

How to copy line item details in Service PO from service contract

Hi Team,
i am using service contract with account assignment U and when i am creating a PO with reference of contract then in PO at Item Overview is coming data ok, but at item details in services there is not picking data automatically from contract.
whats wrong in my scenario.

Hi,
Please make sure that you follow the following steps:
1. Enter the contract and item number in the PO item line
2. Click on the u201CService Selu201D icon to select the required
services from the contract
3. In the Pop-up screen, enter the agreement number in the
corresponding field.
4. Now select the required services from the contract and
use the u201CServicesu201D icon or the F9 key. Now save the purchase
order with the adopted lines
Best Regards,
Arminda Jack

Service Contract (item category D)

Hello,
I created a contract for service for painting of the building. Used docuement type WK, item category D and account assigned cost centre.
I gave at the line item level (outline level) the description as painting of building and at service specification level as painting. I am not using service master.
Now when I create a PO referencing this contracts, the item level gets copied but the service specifications short text, qty, gross price donot get copied. what short text I gave at service specification level in contract doesnot get copied in po. Interestingly, the value at item level is also zero.
Then i created another scenario by creating the service master for painting and again created the contract using the service master. still the servie specification short text is not filled. In both cases the system behaviour is same- means no service short text, no qty, no gross price get copied in po made referencing the service contract.
Is this a standard behaviour in system or something is missed out.
Pl help, as I tried everything could not locate the problem
Thanks and regards

Dear Kavita,
Can u pl. help me out??
I m also facing the same problem.
Biswajit

Service Contract-CS Process

Dear Mates
My requirement is of as follows.please help me in how to do it in SAP.
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
3.Creation of Service order with ref to Service notification.
4.Costs are been captured there.
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
6.Creating debit memo with ref to debit memo request.
Kindly anybody can explain me the configuration to be done to run the above process

Hi,
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
Copy / use the contract type WV and item cat WVN, would suitable for your requirement
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
You may attach technical object (Equipment / Functional location / Material Serial number) with the contract. Whenever you are creating notification, system will determine the contract pertaining to the reference object (Equipment / Functional location / Material Serial number)
3.Creation of Service order with ref to Service notification.
IW34 to create Service order from notification. Order can be created from Notification screen
4.Costs are been captured there.
Cost / Revenue are captured in Service order
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
Created with reference to the Service order (not from contract)
6.Creating debit memo with ref to debit memo request.
VF01 is to create DM wrt DMR
[Useful link|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Hope this helps
Babu

Is it necessary to create a Billing Plan for the Service Contracts

Hi All,
Is it necessary to create a billing plan for the service contracts.
My requirement.
In CRM 7.0, we created a service contract. For the item in that service contract there is a Billing Plan tab.
In that tab we have the dates for Period, Billing Date etc.
Now our requirement is to get the Billing Date quarterly. For this we created date rules and date profiles and assigned these date profiles to header and item level transactions.
And we are able to see the date rules under the drop down of the billing date.
I copied the standard date rule BILL004 to ZBILL004.
But when we changed to our date rule it is not changing to quarterly date.
Can you please let me know what are the configurations to be done for this.
Is the billing plan has to be created for this kind of scenario.
Thanks in advance
Thanks and Regards,
Raghu

Hi
On OK button's action you can Destroy the window and navigate to Page1.
Go through this link for more details and a step by step guide for creation of pop ups and dialog boxes
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/903fed0d-7be4-2a10-cd96-9136707374e1?quicklink=index&overridelayout=true
Hope it works
Regards
Suresh

SLA for service request\service order without create a service contract

Hello Experts,
We are using CRM 7
Is there a possibility to determine SLA for service request\service order without create a service contract?
We have defined:
1. Trasaction Code: CRMD_SERV_SLA- Response Profile / Response Times
2. In Customizing we have defined our date profile with the relevant duration
3. In Customizing for transaction types we defined SLA Prof. Det. Proc= IT000001
4. we assign the Service Profile and Response Profile to BP (from "service levels" block) .
Everthing seems ok but the SLA time is not determined automatically.
Hope you can help me out.
Thanks,
Tal

Hi Tal Tal
Your steps are correct and i hope you did these too
a) In the SLA determination procedure ,you have defined the access sequence for service product item or org
b) If service product item ,take any service product for ex INVESTIGATION assign the two Service and response profile in the service tab
c) if org the above two profiles can be assigned to org attributes.
d) In my opinion the date profile you should have assigned it to item category as I think the SLA date calculation is done at the item level
e) You should assign the SLA det prof to the transaction type in the service process business category - customizing header.
f) when you create a transaction type sla dates will be determined as follows
    a) you have to enter service product entered in the item ,then dates will be visible,and also if your access sequence is based on service product,the respons profile and service profile will be determined.
    b) if you have given indicators as all these three "category,priority,codes' in your response profile, then you have to enter all three and then hit enter
   c) After hitting enter,the response profile determined above,will use the above 3 inputs of category,priority etc and determine the duration times ,which should be maintained in your date profile.hence the durations determined will be used in the dates calculation.
Let me know if you have any other questions.

BOM IN CRM Only for Service Contract

Hello
We want have a BOM explosion working in CRM for service contracts
Here are the details :
We have replicated the materials from ECC to CRM. We are not maintaining any BOMu2019s in ECC.
The idea is that we maintain the BOM Structure in CRM only, as we donu2019t want to have the Items as a billable item in a position, only for information purposes (or later on for metering)
We have maintained the product category for the header product in CRM so we are able to maintain depended components
(Relationship type SCDEC S Dependent Components (DC) )
Not we are able to assign dependent component to the header material
Item category groups:
We understand that the standard item category groups that should be used are ERLA for the header product and LUMF for the Item product.
In order to support the same functionality for the given item category group , maintained at the product level in ECC we copied the same setting for the item category group from the standard to
our settings.
Standart
Tx type     Item Cat Group          item category     structure scope
TA             ERLA                TAQ           A single level Explosion of Structured Product
TA         LUMF                TAP                   A single level Explosion of Structured Product
So we have copied TAQ to ZTAQ and TAP to ZTAP.
ZS01 is a copy of SC (service contract)
Tx type     Item Cat Group          item category     structure scope
ZS01     ZLEI                       ZTAQ          A single level Explosion of Structured Product
ZS01     LEIS                       ZTAP          A single level Explosion of Structured Product
But when we use a header product in the service contract, we cannot see the BOM is exploding.
We have also created some products in CRM with exactly the same Item Category groups as the standard and when we create a standard order (TA) in CRM, the BOM is NOT exploding.
Questions:
Is it possible to have the BOM setup only in CRM, like we try to do it?
Is it possible to use our own item category groups in CRM more is the functionality only working with ERLA and LUMF?
Is it possible to use the BOM Explosion in Service contracts as well ?
What steps are we missing to get the BOM explosion in CRM ?
Thank you for your help
Frank
Edited by: Frank Foerstner Foerstner on Dec 9, 2011 12:34 PM

Thanks Nablan, I could do that for multiple header coming in file. But I have a question for you on BAdI ALM_ME_006_GOODSMVT. I have implemented this BAdI , and this BAdI is called by a function Module ALM_MEREP_006_CREATE. When I test this FM giving the Material , Orderid and Movement type entries, this BAdI is triggered when giving a breakpoint. I've given this code for changing the movement type to 961. Cause the stanadrd scenario does not maintain Movement type 961 in Mobile Asset Management. The Movement type 961 for unplanned Materials comes to SAP and changes to 261 as maiantained by TCOKO table. To bypass this & retain the movement type 961 in SAP I'm using this BAdI. Currently this is what I'm doing and am stuck in the method interface how do I call the method.
method IF_EX_ALM_ME_006_GOODSMVT~CREATE .
break-point.
*DATA : i_ce_goodsmovement TYPE REFERENCE
          ALM_ME_CUSTOMER_ENHANCEMENT.
DATA : lr_badi_goods_movement TYPE REF TO if_ex_alm_me_006_goodsmvt.
DATA : ls_user_data TYPE ALM_ME_USER_DATA-USERID.
*DATA : goods_movement TYPE ALM_ME_MATERIAL_MOVEMENT.
CALL METHOD lr_badi_goods_movement->create
EXPORTING
       ce_goodsmovement = ce_goodsmovement
IMPORTING
       user_data        = ls_user_data
       custom_user_data = ls_ce_user_data
       goods_movement   = goods_movement
changing
       return           = return[].
CALL FUNCTION 'ALM_ME_COMMIT_OR_ROLLBACK'
       TABLES
            return = return.
endmethod.
Please help me to get the data in this method. How do I call this.

BOM explosion in CRM Service Contract

Hello
We want have a BOM explosion working in CRM for service contracts
Here are the details :
We have replicated the materials from ECC to CRM. We are not maintaining any BOMu2019s in ECC.
The idea is that we maintain the BOM Structure in CRM only, as we donu2019t want to have the Items as a billable item in a position, only for information purposes (or later on for metering)
We have maintained the product category for the header product in CRM so we are able to maintain depended components
(Relationship type SCDEC S Dependent Components (DC) )
Not we are able to assign dependent component to the header material
Item category groups:
We understand that the standard item category groups that should be used are ERLA for the header product and LUMF for the Item product.
In order to support the same functionality for the given item category group , maintained at the product level in ECC we copied the same setting for the item category group from the standard to
our settings.
Standart
Tx type Item Cat Group item category structure scope
TA ERLA TAQ A single level Explosion of Structured Product
TA LUMF TAP A single level Explosion of Structured Product
So we have copied TAQ to ZTAQ and TAP to ZTAP.
ZS01 is a copy of SC (service contract)
Tx type Item Cat Group item category structure scope
ZS01 ZLEI ZTAQ A single level Explosion of Structured Product
ZS01 LEIS ZTAP A single level Explosion of Structured Product
But when we use a header product in the service contract, we cannot see the BOM is exploding.
We have also created some products in CRM with exactly the same Item Category groups as the standard and when we create a standard order (TA) in CRM, the BOM is NOT exploding.
Questions:
Is it possible to have the BOM setup only in CRM, like we try to do it?
Is it possible to use our own item category groups in CRM more is the functionality only working with ERLA and LUMF?
Is it possible to use the BOM Explosion in Service contracts as well ?
What steps are we missing to get the BOM explosion in CRM ?
Thank you for your help
Frank

Hi,
I did work on single level BOM explosion in a couple of projects. As per SAP note 549341 - FAQ: BOMs in the sales order, it is very much possible to explode multi-level BOMs.
Check this note and item category BOM explosion options.
<b>Do not forget to reward if it helps,</b>
Regards,
Paul Kondaveeti

Short Dump when trying to change configuration of BT112H_SC/OVViewSet (Service Contracts)

Hi Experts,
I have a problem with a component usage when trying to change the OverviewSet Configuration for the Service Contract. The whole component BT112H_SC is complete standard and no enhancements have been made yet.
When trying to change the configuration of the view OVViewSet there appears the error message:
'500 SAP Internal Server Error'
Error: Define Component Usage 'CUIR_Container' (termination: Rabax_State)
The place where the code dumps is shown in the attached picture with the name 'ST22'. The error screen when trying to change of the configuration is shown in the attached picture 'Configuration'
It seems like one error is appearing in Line 18 of the class CL_BSP_WD_REPOSITORY and method GET_CMP_USAGE_DEF:
Method: GET_CMP_USAGE_DEF.
method GET_CMP_USAGE_DEF.
   field-symbols: <USAGE> type BSP_WD_CMP_USAGE_DESCR.
   read table ME->USAGES with key USAGE_NAME = IV_USAGE_NAME
                         assigning <USAGE> binary search.
   if SY-SUBRC = 0.
*   Is usage active?
     if CL_WEBCUIF_SWITCH=>IS_ACTIVE( IV_SWITCH_ID = <USAGE>-SFW_DATA-SWITCH_ID
                                      IV_REACTION = <USAGE>-SFW_DATA-REACTION ) ne ABAP_TRUE.
*     usage switched off
       raise exception type CX_BSP_WD_INCORRECT_IMPLEMENT
         exporting
           TEXTID = CX_BSP_WD_INCORRECT_IMPLEMENT=>ACCESS_2_INACTIVE_ELEMENT
           NAME   = IV_USAGE_NAME.
     endif.
     RS_RESULT = <USAGE>.
   else.
   raise exception type CX_BSP_WD_INCORRECT_IMPLEMENT
       exporting
         TEXTID = CX_BSP_WD_INCORRECT_IMPLEMENT=>UNDEFINED_CMP_USAGE
         NAME   = IV_USAGE_NAME.
   endif.
endmethod.                    "GET_CMP_USAGE_DEF
Any Ideas? Do I have to create the component usage manually?

Hi Oliver,
Go to RTR->Viewset->OVViewset-> see whether any view 'CUIR_CONTAINER' is there in that viewset.
If it is there then u need to create component usage of that view. Or else remove that view from viewset.
Regards,
Arun

Followup service contract to sales order

Hi experts,
Can I create a Sales Order from Service contract, If Yes can I get products in Sales Order.Actully I am getting the products in sales order product Tab,but I am not getting that information in General tab.
I want to get the data in general tab.
Is it mandatory to match the Org details in Service contrcat with sales contract when we are creating the followup activity because we know that there is no service orgunit in sales order.
please send your solution to this mail id: nelakurtir @techmahindra.com
thnaks
Madhu

First you need to get the order header right before assigning products: Since you are copying from a service scenario transaction into a sales scenario tx you need to be aware that service and sales transactions refer to different views of the organisation model. It is not possible to reuse the service org determined in a sales order; instead you have to re-determine the organisation details (in the copying control). This way you would get the correct organisation details for sales. The same applies on item level; after doing these settings the copying should look better.
Regards, Kai

CRM- Find Service contract from Internal Order Number

Hi Friends,
I would like to know how to get service contract from internal oredr number.
From service contract we can find internal order number by using CRM_ORDER_READ function module- table et_document_flow, but my requirement is how to find service contract from Internal order number.Any function module or BAPI available for this requierement ?
Regards
Vinayak Sapkal

Hi,
when the costs are transferred from CRM to R3, they are posted to an internal order. When a service order or incident is transferred to R3, we have to create an internal order for it, regardless of whether or not a contract has been assigned.
This is all linked to the logic used in CO to find the appropriate internal order. It works as follows:
The internal order is stored in the table IAOM_ASSIGNMENTS. This is accessed by a guid (the account assignment guid).
To get this guid, there is a second table IAOM_EXT_OBJ_INF. This table links the GUIDs coming from CRM, dependent on the CO Customizing for CRM (Mass Controlling, Header level, item level controlling etc.)
This is how we manage to link a service order to the internal order of a contract in the first place.
When we call CO, CO first looks for an assignment for the object guid passed. If a service order has been linked to a contract, nothing will be found for the object guid. CO will then check for assignments to the reference guid and find the contract entry.
If no contract has been assigned, CO will create an internal order based on the service order guid.
From a CRM point of view, costs are assigned directly to an item, and so it makes no sense to have a reference guid for the costs or the possibility to change the guid via BADI.
regards
Waman

Service Contracts - Counter Assignment

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