Service desk: Hide links (queries) in the work center view

Hi,
we are using the service desk towards our customers.
Basically we have to sets of roles: one for consultants (ourselves) and one for our customers.
Our customers are entering the service desk through a web-interface.
If the consultants enters the web-interface, they can see reports and queries to the left, and they can open and edit tickets.
If the customers enters the web-interface, they cannot see queries and reports in the left navigation bar, and they can not open and edit tickets.
Now we need a third possibility:
A customer need to open and edit tickets, but they should not be allowed to define (or even execute) queries.
Because when they can define queries, they get access to see all other customers tickets. And that is not good.
How to obtain this?
Thanks a lot in advance.
/ peter

Based on your comments, I take it that you may not implementing a formal first level support who can perform these tasks as recommended by solman standard. If you are, your customer can request reassignment using their reply option, and the support tech performs the task. You can implement some sort of email notification process to inform the new BP.
Alternatively, I can suggest two modifications if you have a developer at your disposal:
1) in your solution manager system, clone the incident create web dynpro to ensure population of the required fields to the customer and to suit your requirement. Here you can also remove the SU15 text id checks.
2) in your satellite system, modify the function group which triggers the create incident process and have it launch the cloned web dynpro above.
My apologies, I don't have access to a solman system immediately to give you the exact object names for the above suggestions.
Cheers,
P

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Different Service Desks in different clients in the same Solution Manager?

Hi
Is it possible to place different Service Desks in different clients in the same Solution Manager?
Concrete we plan the following scenario:
- Division 1
-- System 1,2,3, etc.
-- Service Desk in client 100
-- Monitoring for the whole trust in client 050 (still exists)
- Division 2
-- System 4,5,6, etc.
-- Service Desk in client 200
-- Monitoring for the whole trust in client 050 (still exists)
Is it possible to realize this scenario or are there any restrictions?
Thanks & Regards
Andreas
Edited by: Andreas Städler on Mar 19, 2008 5:52 PM
Edited by: Andreas Städler on Mar 19, 2008 5:54 PM

hi Neil
did u solve the problem still Struck let me know
we can access the same iview n no of clients. let me know any do u have any queries and other infomation
bvr
Edited by: bvr on Dec 2, 2008 6:32 AM

What is the link between material processing & work-center

Hi all,
I have two types of material & few work center.
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Regards,
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Dear Saurabh,
You may allocate one or more capacity categories to a work center. Capacity categories are defined in customizing. Examples are labor, machine, energy and so on.
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The alternative sequence enables you to select alternative operations for a sequence of operations - for example in the case of different work procedures for different batch sizes or capacity bottlenecks.
The parallel sequence enables you to process operations independently of others.
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Reward points if it is helpful.
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Select the work center in sales order

Hello gurus,
When I create a saler order, the system create automatically a service order with the corresponding data which are reported in transaction OISD for the service material. The key of this table only permits a work center for one material service and plant. And it is impossible to add more work centers for the same service material and plant.
So I need to be able to choose the work center when I generate the sales order. How can I get it?
Thanks in advance

Dear Venkat,
Try These tabels:
MARC Plant Data for Material
/BEV1/RBVBAP                     Sales Document: Item Data
COER                             Sales Order Value Revenue
VBAP                             Sales Document: Item Data
VSVBAP_CN                        Version: Sales document: Item data
VVBAP                            Sales Document: Item Data
GLPPC                            Profit Center Accounting: Plan line items
GLSPC                            Profit Center Accounting: Line Items
Regards,
Naveen.

Combine Work Center Link Groups in one Work Center

Hello Experts,
our requirement is to combine the Work Center Link Groups of several Work Centers into one Custom Work Center.
For example, the work centers Knowledge Management and Managing Operations. (IC-MGRKM, IC-MGRMA)
They have Work Center Link Groups like IC-MGMA-CR or IC-MGKM-CR. Now we defined an own work center Y-IC-MGRMA and assigned these links groups (and others) to the Work Center.
However, when we open the Work Center we only ever see links of one work center type (for example only the links of Knowledge Management).
Is it even possible to combine the different work centers into one big work center with many links? What would we have to do to achieve this?
Help would be appreciated!

If I am not wrong you are assigning standard work Center Link Groups like IC-MGMA-CR & IC-MGKM-CR to newly created Work center Y-IC-MGRMA .If I try the same, all related links can be made visible. The process you are following is correct.
You may have confused with the nomenclature of your work center ID - Y-IC-MGRM. Please look into the "Group ID" column, if you are assigning standard group links as mentioned above you will find three logical link ID for Knowledge management & two for MGMA too. In short if five logical links are available in second level navigation then things are correct at you end. I tried it and its working fine.
Pease check.
Thanks & regards,
Amit

All default routing value has to be changed, while changed the work center in production order

Dear friends,
our client they want to change the work center in production order.according to production version work center also they are changed.so while change the WC,all the default value has be changed as per routing what we maintained in routing.At present we have to enter the manually change the W.C as well as set up time and operation time enter manually.Any other option to do the automatically capture value from routing while change in Work center in production order.pl help me on this.
Thanks&Regards
Sabhapathy R

Hi Rahul,
Thanks for reply. I am maintained in diff value maintained routing , Ex :First routing i have work center 'X' value maintained as a setup time in 15 Min's and operation time 10 Min's
second work center 'Y' I have maintained as set up time 10 Min's and operation time 30 Min's,
Now I want to change the work center in production order as a 'Y' so whatever value maintained in routing , it has to be changed automatically (10 min's and 30 Min's), but system will not change only old value only picked (15Min's AND 10 Min's).
Now I think you get to know what the client requirement, kindly do the need full.
Regards,
Sabhapathy R

IW41: automatic update of activity type when changing the work center?

Hello colleagues,
when doing a time confirmation with IW41, we have following problem:
In the PM order the operations are assigned to a neutral executing work center, as it not known which individual technician is completing the operation later on.
Now when the individual technician is entering the time confirmation with IW41, system is proposing the work center indicated in the operation from the PM order, then technician is overwriting the work center proposal with his own individual work center ID (and pressing Enter), but the activity type is not getting updated automatically. So the technician must jump to field "activity type" and choose the correct activity type.
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Thanks for your ideas!
Regards,
Patrick

Hi Maheswaran,
yes, as usual all PM work centers have only 1 activity type assigned in the costing tab.
We also checked the settings of the activity type (KL03), but we just found one difference: the price indicator was set on 3 "Determined manually" - we've changed to 1 "Plan price, automatically based on activity" (..same setting as for the act. type of the work center with working update of act.type).
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Thanks for your efforts so far!
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Regarding Size of the iview in the work center

Hi
I created a work center in EP 6.0 having 5 iviews as views in the work center. When i click the view name in the left side of the work center, it is showing the view in the content Area in the right side.
But the area is limited. It is showing tray size scrollable iview.
Even I changed the properties of iview.
Fixed Height
Type of Page
Max height
Min Height
It is showing "Not equal to " Icon with a message"
Property Object is defined locally but not inherited in the source object". Moreover the properties is not reflecting in the work center
Can anyone help me in this thing?

Hi Sreekar,
Have you put the iViews onto pages first and then added the pages to the workset? That the way that I go about it.
Try this... Change the Height Type to Automatic.
Also, what kind of iViews are on the page? Are they for ESS or MSS or just custom written? Do they interact with a Team Viewer? The Isolation Method of the iViews has to be the same if they are all on the same page. Isolation Method is important if you are interacting with a Team Viewer. They must all be set to URL. The default when creating an iView from a custom par file is Embedded.
The Not Equals To icon in the iView properties just means that it is not the original setting and has been changed by some user.
So, short of the long, place your iView on a page and the page into the workset.
Does this help or maybe you can tell me what you mean by Work Center.
Cheers!!
Kevin

How Can i Block the Work Center Once is used in Maintainence Order

Dear Experts,
How Can i Block the Work Center Once is used in Maintainence Order in PM module.
In standard its not blocking the Work Center automatically. How this can be achieved.
Regards
Raghu
Edited by: raghu m on Apr 21, 2009 10:36 AM

Hi Muthukumar,
1. You can using the user exit or BADI to control this.
CONFPP01            PP order conf.: Determine customer specific default values
CONFPP02            PP order conf.: Customer specific input checks 1
CONFPP03            PP order conf.: Cust. specific check after op. selection
CONFPP04            PP order conf.: Customer specific input checks 2
CONFPP05            PP order conf.: Customer specific enhancements when saving
CONFPP06            PP Order Confirmations: Actual Data Transfer
CONFPP07            Single Screen Entry: Inclusion of User-Defined Subscreens
BADI
WORKORDER_CONFIRM
the above are the user exits that are available fro the CO11N tcode.
2. we have to take a help of the abaper to write coding fort his.
3. The user exit should be called for the
Work Center : YYYYY
then check the relevant Work Center Once is used in open Maintainence Order and if it has a entry if then give a error message else allow the CO11N to perform.
Regards,
Sankaran

Blocking the work center

Dears
Is it possible to block the work center from Quality department for creating any more production order because of quality issue
Like what we are blocking the vendor by using quality info record
Thanks in advance
Faisal

Yes Sujit
I understand that
But There is any method to evaluate Work center in QM prospective
In usge decision we have quality score is updating when ever we select respective UD code
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Hi All,
We have a requirement in which the user access a Contact. In it he access the Work Address assignment block navigates through the "EDIT" button.In that view the Address field is non editable, which remains editable only when the user is assigning the new address. When i make that field editable on the event of EDIT button also then it becomes a dropdown and on selecting a value other than the saved value, and on saving the same it does not saves the changed address although all other changed values of other editable fields are saved successfully.
Can anyone suggest any other approach for changing the same address on that particular view? or any suggestion for saving the same value.
Cheers,
Sharad

Hi Sharad,
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Regards,
Caíque Escaler

Could not found any usage key in the work center WC001(Use T-CODE CR02)?

my question:
(1) I have created one Work Center WC001 and one Plant HJW1.
(2) I have created one Routing with T-CODE CA01.
(3) Then I use T-CODE CA02 to change this Routing.
(4) When I enter the Head details screen,I click the Operations button to enter the Operations Overview screen.
(5) In the Operations Overview screen list,I input the Work Center WC001 and the Plant HJW1 at the first line and press enter.Then the sap raise error message like below.
(6) The question was: I could not found any usage key in the work center WC001(Use T-CODE CR02)! Could any one tell me the answer or give me some advice to resolve the problem?Thank you so much.
error message:
Work center WC001 plant HJW1 does not exist for task list type N
Message no. CR084
Diagnosis
You want to allocate the work center WC001 to a task list of the type N . However this work center is not intended to be used in a task list of the type N.
Procedure
The usage of a work center in task lists is restricted via the usage key. You define this key in work center customizing and allocate to it those task list types in which a work center with this usage key can be used.
Proceed as follows:
Check the usage key for the work center WC001 in work center maintenance.
If necessary change the usage key in the work center or change the allocation of task list types to the usage key in customizing or
allocate to the task list a work center which is valid for use in a task list of the type N.

Hi
1) Check what task list usage key you entered for the work center in the basic data . If it is 009 then the work center can be used in all task list type.
2) If you have defined and used any other usage key , ensure that for this key , the routing type N is allowed in OP45.
Regards,
Ramasamy

How to display Issues for the projects which user can view in the Project Center View

Hello All,
In the project center view, at the bottom, we need to add one table, which can show the Issues for the projects that are displayed in the project center view.(Projects visible to the current user).
Example: A resource 1 can see the Projects Project 1, Project 2,Project 3 in the project center view. So resource 1 should be able to see all the issues that are entered against the Project 1, Project 2, Project 3, irrespective of the issue that has
been assigned to any resource.
Please help.

Hi,
You could simply edit the page and add the risks and issues webparts. This will display risks and issues assigned to the user.
Click on edit page, then add webpart. In the Project We App section, pick up the risk webpart and then the issue webpart. Finally drag them to the bottom of the page and close the page.
Hope this helps,
Guillaume Rouyre, MBA, MVP, P-Seller |

Discoverer Plus - Manage Link option is not working in Viewer

I am working on 10.1.2.3 Discoverer Plus. I have created one workbook with multiple worksheets (1 detail sheet and 4 Left Group Report.
I have created seperate links for 4 worksheets. Drill to Details is working fine in discoverer plus and parameter values passed as per the mapping in managed link option.
However, when I tried to access the report in Viewer, parameter values is not coming as per the mapping.
In detail sheet we have several optional parameters
from One summary Sheet, I am not passing all the values to the parameters in the detailed sheet.
Those column for which, I am not passing any value is coming as NULL (it should come blank as report is treating NULL as string), so no data found
- Sachin
Edited by: SachinK on Feb 26, 2009 10:58 AM

Thanks Lloyd,
Drill Down is working fine in Viewer and Plus.
Parameter's passed from one sheet to another is also working fine in plus but in viewer I have some problems.
Here are the details of the problem I am facing.
I have 2 Summary Sheets and 1 Detail Sheet
Sheet 1: 3 Parameters (Summary)
Sheet 2: 4 Parameters (Summary)
Sheet 3: 7 Parameters (Details)
When I am clicking on Sheet1 to Drill down 3 parameters are having correct values but the 4 parameters which can't be passed to Sheet 3 is coming 'NULL' (NULL string value) so detail report is not showing any data. Similarly for Sheet 2 4 parameters are coming as expected but 3 are coming as NULL.
When I am defining Manage Link Option, I am doing the mapping for 3 Column for Sheet 1 rest 4 columns are BLANK (no info).
I hope now my problem will be clear.
Thanks & Regards
Sachin
Edited by: SachinK on Feb 26, 2009 1:26 PM

How to find list of queries that the Cost Center infoobject is used in.

Hi
Is there any easy way of finding the list of queries that has cost center (0COSTCENTER) used in them? Please let me know.
Thanks for your help.

or try to create and run this program (SE38)
Where-used list of an attribute (either display or navigational)
REPORT ZZZ_IO_QUERY.
tables : RSZRANGE, "table
RSZELTXREF,
RSZELTTXT,
RSRREPDIR,
RSZSELECT,
RSZCOMPDIR.
data : begin of IT_RSZSELECT occurs 0,
iobjnm like RSZSELECT-iobjnm,
eltuid like RSZSELECT-eltuid,
end of IT_RSZSELECT,
begin of IT_RESULT occurs 0,
iobj like RSZSELECT-iobjnm,
iobjnm like RSZSELECT-iobjnm,
infocube like rszeltxref-infocube,
compid like rszcompdir-compid,
txtlg like rszelttxt-txtlg,
laytp like rszeltxref-laytp,
end of IT_RESULT.
data : iobj2 like RSZSELECT-iobjnm,
l_count type I.
select-options : IOBJ for RSZSELECT-IOBJNM.
write :/ 'Infoobject : ', IOBJ+3.
write at /20(30) 'Name'.
write at 50(15) 'Infocube'.
write at 65(30) 'Query Tech Name'.
write at 95(50) 'Description'.
loop at IOBJ.
l_count = 0.
concatenate '%' iobj-low into iobj2.
select iobjnm eltuid
from rszselect
into table it_RSZSELECT
where ( iobjnm in IOBJ or
iobjnm like IOBJ2 )
and objvers = 'A'.
loop at it_RSZSELECT.
it_result-iobj = iobj.
it_result-iobjnm = it_RSZSELECT-iobjnm.
select *
from rszeltxref
where teltuid = it_RSZSELECT-eltuid
and objvers = 'A'.
Query description
field txtlg
select *
from rszelttxt
where eltuid = rszeltxref-seltuid
and objvers = 'A'.
endselect.
Query technical name
field compid
select *
from rsrrepdir
where compuid = rszeltxref-seltuid
and objvers = 'A'.
endselect.
endselect.
it_result-infocube = rszeltxref-infocube.
if it_result-infocube = ''.
it_result-infocube = rsrrepdir-infocube.
endif.
it_result-compid = rsrrepdir-compid.
it_result-txtlg = rszelttxt-txtlg.
it_result-laytp = rszeltxref-laytp.
append it_result.
endloop.
sort it_result by infocube.
loop at it_result.
l_count = l_count + 1.
write at / l_count.
write at 20(30) it_result-iobjnm.
write at 50(15) it_result-infocube.
write at 65(30) it_result-compid.
write at 95(50) it_result-txtlg.
endloop.
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Service desk: Hide links (queries) in the work center view

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