Service disconnected

iam on a phone plan with at least 2 other people and my phone is disconnected but the other lijes on the plan are still connected

Is your phone just not working?  What makes you think the line has been disconnected?  If you are getting some sort of error message when you try to place calls, you should call *611 from a working phone to get some help with the problem.

Similar Messages

  • Phone Service disconnected over VPN

    Hello,
    I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
    My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
    My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
    Any ideas?
    - Ken

    This issue is fixed.
    Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

  • Phone service disconnected

    2/1/2013 After a long battle to get my phone service back after being ported out to Metro PCS.  I received a bill from Verizon for $135.11 , I called Verizon to make sure the amount was correct since I did not have phone service from 12/3/2013 to 12/30/2013.  Representative stated that I did not have a balance on my account.  So I received another bill from Verizon and it stated it was the final notice. I called Verizon again twice checked on the automated line as well as with a representative, checked on line and was told again that I did not have a balance and to disregard the bill.  Well on 2/1/2014 my service was disconnected.  I contacted Verizon right away and ended up with a Mrs Davis who told me she would look into it, she called me the next day stating that she was still working on it . It has been a week and I have received another bill for services previous balance of $135.11  and new charges for 1/28 to 2/27. I do not have a problem paying the bill, I just want to make sure that I was not charged for the time I did not have services. No one is willing to give me information regarding that balance.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • New DSL service disconnects frequently

    Bit on the $17.99 offer for 1mb DSL service. First time it was available in my area. Talked on phone around 20 July. Modem and filters arrived in about 5 days and startup day was 29 July.  Got an automated phone call saying man would come to house to do some checks between 8 am and 5 pm, but that he wouldn't need to come inside.  He never came because I live down a long lane and I watched all day for him. Installation using CD and instructions on my end went ok, and was soon online on 29th.  Westell modem 7500.  
    But, then found that my connection dropped regularly.  A couple of times it stayed on for 4 hours, but mostly it stays on 2-3 minutes and then is off for 2-3 minutes, etc.  Sometime it is off for hours at a time.  The service is not available when the green internet light goes out on the Westell modem.
    So I call the 1-800-567-6789 Verizon number for help.  As you probably know it takes 20-30 minutes of phone time to wait before you talk to an actual person.  The recordings tell you that most problems solved by turning off and back on your modem, computer, etc.  As if we hadn't already done that multiple times already.  And the recordings tell you there is lots of help on various websites . . . as if you could get to those websites without having your DSL connection actually working for an extended period of time.
    The help gal then tells me to do all the things I had already done, like turning off and on, etc.  She then says she ran some tests that show no problem.  Meanwhile the internet light on my modem is sometimes on and sometimes off.  But still no problem shows on her tests, she says.  Now the internet light has stayed on for maybe 10 minutes, so she says she is done because everything probably OK.  I tell her this is not uncommon that it stays on for 10 minutes or even a few hours, but eventually it always drops the connection.  She says she can't upgrade me to next level of help since it is my first call.  I say, you mean I have to call back tomorrow with the same problem.  She says, yes.
    OK, next day same problems but I can't take the time to call so a day is burnt.
    Third day the internet light stays on for 4 hours, so I am feeling pretty good.  But then the light goes out and I loose my connection at around 10:30 PM.  Too late for me to start a call, so another day is burnt.
    Fourth day, yesterday, mostly a repeat of previous day, so at around 8 PM, I call the 1-800 number again.  Go through the same 20-30 minutes of wait time with suggestions to turn off and on everything, go to websites, etc.
    Got a gal in Phillipines.  Pretty good English and very pleasant.  She says there is no record of my first call, so this is really my first call.  However, after I complain about that, she talks to her supervisor and he/she says they can upgrade m to next level of help.
    So she tells me a tech expert will start testing my line.  After 15-20 minutes she tells me there is a problem with my modem 'authenticating' so they will send me a new modem.  But I remember reading another thread here by a guy who got 3 Westell modems and still had problems . . . . so I am not overly hopeful about the outcome for me either.  Why does Verizon stick with a modem that is known to have multiple problems??
    Anyway, I was on the phone with Verizon that time for close to an hour and a half.
    Next day, which is today, my wife fields an automated call from Verizon which says they are going to send a tech to our house and for her to punch in some numbers, which she can't do because she doesn't know what time I want.  The recording gives her an 1-800 number to call back to schedule the time.
    I am floored when I see the number is actually 1-800-567-6789, because I know what hell is waiting for me when I call that number.  And I have to go through this hell just to reply to a call from Verizon which asks me to call them back to schedule the appointment.  But that number has nothing to do with scheduling appointments.
    So I call the 1-800 and go through the same **bleep** as before with all the recorded helpful hints about turning off and on, go to websites for help etc.  But I am simply trying to reply to a call from Verizon to set up the techs time to come.
    Then the recordings finally get to the point where I punch the 1 if I still need to talk to a person.  Have been on the line already about 10 minutes.  The voice says the wait time will be less than 5 minutes.  15 minutes later I am still getting the news that my wait time will be less than 5 minutes.
    Finally a guy from India answers.  I have now been on the phone for close to 25 minutes waiting for this real person.
    He starts telling me to turn off and on my modem, etc.  I tell him I am just replying to call from Verizon to set up the time for tech to come to my house.  He tells me I have called the wrong number.  I tell him it was the number the recording said to call.  He says he will try to transfer me.  I panic.  He then tells me when he talks to another dept they tell him there is no record of my ever having called with any problems.  I yell at him.  He talks some more to someone on another line and reports that they actually now find that I have called before . . . in fact just last night.
    OK, so now he tells me he will transfer me to the person who will help with the appointment.  But this new gal asks me what lights are showing on my modem.  I say, what does that matter and how is it relevant to scheduling the guy to come.  And anyway, I don't have the modem turned on because I think that is not a good idea to leave it on all the time.
    She insists that I must turn on the modem and . . . for first time that anyone at Verizon has ever told me . . . she says I should leave it on constantly until the problem is solved.  This apparently is because the tech people might be trying to do some tests on my line even before they arrive at my house.  OK, so I turn it on and the green internet light does not go on during the rest of our conversation.
    So she schedules the tech to come to my house next Thursday, 6 August.  I ask what time he will arrive.  She straight faced (I presume) said I must wait there all day 8 am to 5 pm.  I ask her if she doesn't realize the absurdity of this.  She will only comment that that is the way Verizon does it.
    I then ask her if she doesn't also recognize the absurdity of the 40 minutes I have spent on the phone, being cycled around, when I was only returning a call from Verizon to schedule an appointment.  She gives a nonsensical answer, so I repeat the facts.  Now she does admit that it is probably not fair and there should be a better number to call rather than the general 1-800 number for this situation.  I ask her if they ever talk about these absurd situations and poor customer service things at staff meetings or with their supervisors.  She doesn't answer that question, instead asking me if there is anything else she can do for me today.  I say that yes, there is something else, and that is to answer my question about what the staff meetings have to say about these absurd situations and what do her supervisors say about it.
    {please keep it relevant} 
    Message Edited by ElizabethS on 08-01-2009 05:54 PM

    #1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.
    This means for example if you are on Windows XP...
    a) Go to Start -> Run.
    b) Type in
    cmd
    and press enter.
    c) In the new window, called the command prompt, type in
    ipconfig /all
    and press enter.
    #2 With your web browser go to the default gateway.
    #3 Enter in the current user name and password of the router.
    The default User Name is
    admin
    and the password is
    password.
    Thanks dslr.  OK, I did what you said and found the default gateway was  192.168.1.1
    When I went to that place on my browser, there was no place for User Name or Password.
    But under the column 'Gateway Status' I saw:
    Download:  1181 Kbps
    Upload:         447 Kbps 
    Connect Type:  PPPoE
    So how does this info help in my problem of frequent disconnects?
    Or did I still not get to the place you wanted me to go?
    Thanks much. 

  • Service Disconnect for Late Bill Pay

    VERIZON IS AMAZING!!!!!!!!!!!!!!!!!!!  They are quick to disconnect you when you do not pay on time. I was hospitalizedand just got out yesterday. This morning my internet and TV were diconnected and I immediately paid the bill online (using my At&T Apple Ipad 3G connection)  That was noon.  It is 8:10 at night and after several telephone calls my TV is still not working. You cannot tell me that it takes 24 to 48 hours to reconnect a signal by computer.
    VERIZON IS PUNISHING ME FOR MY LATE PAYMENT. I spoke to Comcast this evening (yes, they answer their phones 24 hours a day) and they will be out in the morning with a film crew and an installation team. When I told them about the Fios cable being run acrossmy garage roof and nailed to the roof they were speechless. When I told them there were holes in the wall in my den where the installer  "missed" by only a foot when drilling from the basement they laughed. When I told them that I had an appointment on August 24 between the hours of 8AM and 12 Noon and no one has yet to come to review the shoddy installation, they assured me that would not happen with them.
    Yes, Fios has a great quality picture, but I do not have any picture today and I am tired of my neigbors laughing at the wire that runs across my roof without any attempt to conceal it in any way.
    Think twice before switching, the picture may be good buit the service stinks!!!!

    I do bill pay on my bank's website but I use iBank for everything else -- it includes bill pay but so far I haven't used that part of it: http://www.iggsoftware.com/ibank/

  • WRT600N and AIM service disconnects

    I've been diagnosing a problem related to my Palm Pre on Wifi connected to my WRT600N router, Firmware revision 1.01.36 build 4.  It seems to be that when the Palm is idling and not sending data over AIM for quite a few minutes that it'll disconnect and it takes quite a bit for it to reconnect while still idling OR it'll reconnect when I actually go to change status or message someone.  I had thought this was isolate to my Palm Pre, but discovered the same thing almost at the same time can happen on my computer when I have the actual AIM program itself running and idling.  Here's the funny part, Trillian Astra using the AIM protocol doesn't do this, ever.  I've even checked the status window and Trillian gets NO random disconnects.
    Here's what I found though, AIM and Trillian are using slightly different connections, but on the same port.
    Trillian is using login.messaging.aol.com on port 5190
    AIM is using login.oscar.aol.com on port 5190
    What could be causing this anamoly? 
    The only other issue I've had with this router that's notable is that storagelink works for a while when first set up but can have error when you do certain things, I've read many complaints about this though, so, I'm not convinced it's isolated or that the router is in some way faulty because anything else I do works perfect.  I have port 113 forwarded to my laptop (which is my only personal PC) and also ports 10072 and 10074, all 3 of which are for IRC related to Ident and DCC.
    I'm also currently waiting for information back from Palm Technicians as to what login and port Palm's AIM client uses to try and compare and see if it's on the same one AIM is on my PC to see what's at fault here.  I know it's impossible to be the settings themselves alone because millions of people are on AIM without random disconnects using these settings, so my best guess is something at the router is causing issue, even Palm had suggested this to another user with the same issue elsehwere.
    WRT600N - V1.0
    Firmware 1.01.36 Build 4

    I could possibly do that, but unfortunately in the world of testing an idea, too many things change with that.  First, I would be unable to test it on my Palm Pre, only my laptop.  Secondly, the laptop would no longer be wireless, it would be on a wired connection.
    I did some research and tried shutting off "filter anonymous internet requests" as I had read this sometimes stops services from getting a successful ping and may terminate a connection abruptly, unfortunately this was not the case here.  Could the built in Firewall (in router) have some effect on this?
    WRT600N - V1.0
    Firmware 1.01.36 Build 4

  • Carrier service disconnects

    Every night, since iOS7.0.2 update, my phone disconnects the carrier service. Only way to fix it is to reboot the device. Changing location (50km) won´t bring service back. Also when the problem occurs and I try to put carrier selection to "manual", page goes back to "settings".

    I stopped by the Verizon store today, and they completed the port in less than 10 minutes.  Problem solved!

  • MS Office Research JAXRPC web service disconnect

    I'm trying to create a custom MS Office Research service using JAXRPC in jwsdp1.6. I've got my service returning a Registration response that looks structurally/semantically equivalent to that of the sample Google service. However MS Word is rejecting my response. There are a few differences having to do with the response headers and how namespaces are declared. The headers of the Google service look like this:
    HTTP/1.1 200 OK
    Server: Microsoft-IIS/5.1
    Date: Thu, 20 Oct 2005 22:19:37 GMT
    X-Powered-By: ASP.NET
    X-AspNet-Version: 1.1.4322
    Cache-Control: no-cache
    Pragma: no-cache
    Expires: -1
    Content-Type: text/xml; charset=utf-8
    Content-Length: 1802
    while my JAXRPC service response headers look like this:
    HTTP/1.1 200 OK
    Server: Apache-Coyote/1.1
    SOAPAction: ""
    Content-Type: text/xml;charset=utf-8
    Date: Thu, 20 Oct 2005 23:45:04 GMT
    Connection: close
    Is there any header (present or missing) in the JAXRPC list which would cause Registration to fail?
    Also, the Google SOAP Envelope and Body tags start off this way:
    <?xml version="1.0" encoding="utf-8"?>
    <soap:Envelope
    xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soap:Body>
    <RegistrationResponse xmlns="urn:Microsoft.Search">
    <RegistrationResult>
    while my Envelope and Body tags start this way:
    <?xml version="1.0" encoding="UTF-8"?>
    <env:Envelope
    xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:enc="http://schemas.xmlsoap.org/soap/encoding/"
    xmlns:ns0="urn:Microsoft.Search">
    <env:Body>
    <ns0:RegistrationResponse>
    <ns0:RegistrationResult>
    Could Microsoft possibly have a problem with the differing methods of declaring and using namespaces?
    Finally, is there any way to get more information from MS Word about why it's failing? Maybe a log somewhere or a verbose message setting?
    Thanks for any advice!
    Jim Sweeney

    Ok, I've narrowed the problem down to the ns0 namespace alias on the RegistrationResponse and RegistrationResult tags. MSWord does not like that these names are prefixed with the alias. Is there any way to modify the WSDL or other jax-rpc inputs so that the Envelope tag declares the default namespace as xmlns="urn:Microsoft.Search" instead of declaring the alias xmlns:ns0="urn:Microsoft.Search" when my jax-rpc service writes the response?
    Thanks!

  • Customer Services : disconnection

    how to complete disconnection if meter is not found on site?

    I think meter is not on the site is separated issue with complete discconection.
    - If you have discconection created with object meter device, you can use EC86 and click complete to completer disconnection document.
    Chaiphon

  • E3000 internal network service disconnects

    I have an E3000 router, 2 computers connected via wires, and a PS3, airport express, laptop, and a few other devices which connect wirelessly.  I've been having intermittent difficulties with specific services disappearing within my network.  From time to time, some of the services which run across the network stop working;  The Airport disappears (cannot contact it via airport utility or see it as an airplay destination),  and the Playstation stops being able to contact media server running on wired computer.  When this occurrs, all devices are still able to connect to the internet, and I am even able to copy files between a hard wired computer and laptop via CIFS (windows file sharing) protocol.  Power cycling the E3000 solves this; the airport reappears, the PS3 can once again see the media server running on the PC, etc.  
    I just turned off the SPI (stateful packet inspection) in case this was the culprit, but does anyone else have an idea what might be causing this?

    Hmm. Reset and reconfiguration, as in factory default reset followed by rebuilding the configuration?  I have done that once, but I can do it again.
    I am currently running version 1.03 firmware, I checked and they have released version 1.04.  I'll do the config reset and update to this next time I run into the issue, as this time I disabled the SPI feature, and want to see if that change fixes the problem.

  • EDGE service disconnects automatically

    we are using blackberry handeset to acess internet and email service on handset so EDGE connection suddenly diconnected after some time . so pls help me

    Hi
    plz check the below solutions.
    1. BB provisoing is not activate properly
    2.BB is not unlocked properly
    3.There is a Network proplem in Your area kindly check different location chk the same issue will be happened or not.
    4. chk the data service is on in network.
    5.check your put any roaming related restriction 
    Regards,
    Areevam
    please mark posts as solved if you found a solution. feel free to press the kudos button to thank the user that helped you

  • How do I file a complaint in regards to regular service.

    I moved to a new house on April 25th, I started opening tickets with Verizon on April 10th to have my service transferred. I was told a Service Availablity needed to be done. I never heard back from anyone. I called again on the 14th, I opened yet another ticket and I was told some mumbo jumbo about there was a hold up in engineering. Since the 14th I have called every 2 days because I never receive a call back from the reps whenever they say they will call me back. Keep in mind it is May now. To catch them in a lie, I called back last week and opened a request for new services. I was given an installation date of June 7th, which I wasn't necessarily happy with because I am still paying for the service at my old house, and I am without a phone, internet and cable at my new house; which is directly affecting my quality of life and the safety of my belongings as I cannot have an alarm installed in my new house until Verizon finally comes through. My wife called on the 20th of May to have the service disconnected at our old house, as we have no need to keep the alarm system going at this point because we need to transfer it to our new house. When she called she was given some song and dance about all this money we would have to pay if we ended the service there so we basically were pressured into transferring that account to our new residence, so the order for the new install i created to be installed on June 7th was cancelled. The date we were given for the transfer install was June 19th, and we were told nothing was available sooner even though I had a installation date of June 7th for a new install. To date, all I have been told about what is really going on is that there is an engineering issue nothing more nothing less. I am very disgusted to the point that I am really thinking about paying the termination fee and going with a competitor just because the was that this has been handled is blatently disrespecful for a paying customer, not to mention the fact that this install will generate business in the form of the other 11 new houses around my who will also need service. I have gone without phone service, internet service and cable service in my new residence from April 25th until now, and from the looks of things I will not have service until the end of June. This is crazy. If something happens to my children I cannot even call 911 from a landline. My house has no alarm because again I need verizon to get off their butts and install the phone lines. The irony of this, I paid the extra money when my house was built to have everything pre-wired, so i literally have cat 5 running to every room in my house and the fiber connection is literally just sitting on the ground on the side of my house.
    Where do I file a complaint, I did not see it on the support page.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Service failure to users

    for users the services are not available for 5 or 10 minutes
    please let me know what would be the cause
    no ora errors
    just service disconnection from users..................................
    two node rac
    10.2.0.4
    windows
    i have checked logfiles
    nothing is there
    i am expecting this is os level andnetwork levelresult=12(invalid_argument)
    DEBUG: 2011/08/24 02:01:31 GMT - transclient already has host id
    ERROR: 2011/08/24 02:01:31 GMT - error getting property serial_number
    WARN: 2011/08/24 02:01:31 GMT - did NOT get registration tokens from server
    ERROR: 2011/08/24 02:01:31 GMT - registration failed - exiting
    INFO: 2011/08/24 02:01:31 GMT - ds_client done. returned *** failure ***
    i could see c drive dslistener.log
    please let me know any issue thanks

    contact the network folks and ask them whether there was any sort of issue at the OS level.. GoodLuck!

  • "Sync Services" try again later---what's that?

    I've gotten this message a few times. I had purchased a 32g Touch for my daughter as a graduation from MS present. When I connect it to my laptop, it says it's syncing, then I get an error message saying that it couldn't relay data from "sync service" disconnect and try again later.
    Then yesterday, I treated myself to the new 64g Touch and I got the same message! It did sync the stuff I had checked in my iTunes library, but on the left had side it just lists my Touch, but not "Music" "Videos" etc...
    THEN---I wanted to put the apps that I purchased on my daughters Touch that are now in my library to MY touch and it wouldn't let me do it. I thought I could just click and drag, but when I get to MY Touch, I get the circle with a line through it and then while I'm still holdong down the button on my mouse, the lines that say "music", "Videos" etc...show up and then disappear.
    For now my Touch is working great. But I just have a question as to what the heck is "Sync Services"?

    I forgot to add----this is all on my account, any purchases go through my account only, my daughter does not have a seperate account. This way I control the purchases.

  • Day 6 without TV service

    We just had FiOS installed on September 19th. The internet side of the service has been great. Unfortunately, the TV side failed 9 days later on the 19th with a "channels unavailable" message on every channel. I went through the troubleshooting steps but nothing worked so I called tech support.
    He decided our DVR had failed as a network problem didn't exist. The new DVR arrived on the 1st but wouldn't activate. I called tech support again and they scheduled a technician to come out on the 2nd (a Sunday, I was impressed). The tech spent several hours and was unable to fix the problem. He said that no video was coming into our ONT (why phone tech support couldn't determine that is another question). He escalated the problem.
    At 7pm that same evening, I received a text that our ticket was closed. I checked the DVR and it was still not working. I called tech support again and inquired as to why the ticket had been closed. He investigated and told me they had buried a cable that was lying on the ground and assumed that was the problem and closed the ticket without verifying with me that the problem was resolved. Now, yet another tech is scheduled to come out today (with an oh, so precise 12 hour arrival window).
    Although both the phone and field techs I have interacted with have been polite and appear to be working hard to solve the problem, I am no closer to a solution than I was back on the 28th. Based on what yesterday's field tech told me we never should have wasted 3 days waiting for a new DVR when they should have been able to determine that wasn't the problem. Now I know that video isn't entering the ONT but nobody seems to kwow why this is (the internet connection is fine).
    Apologies for the length but though I am a patient woman my frustration level is rising.
    Solved!
    Go to Solution.

    Do you have the ability to take the DVR and a TV out to the ONT and plug DVR directly into the ONT (disconnecting the cable feeding the house temporarily)?   If so, give that a whirl and see if you get a signal or not.
    If there's no signal, then it's definitely something upstream in Verizon that only the tech can diagnose and eventually get fixed.
    If however you get a signal, then check to make sure the the tech who installed your service disconnected any other feeds (such as a prior cable provider or satellite) from the coax and make sure you don't have any filters or amplifiers in the connection anywhere.
    This might not solve your problem but will give you a good indication if it's something "inside" your home which is the issue or completely outside and thus nothing you can resolve other than press the tech to find and fix the problem.

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