Service order outbound
Hi,
We have to send Servie order data outbound from SAP R/3 to PI server.
IDoc : IORDER.IORDER01.
What are the parameters to be used in the Message Control in We20? - Application , message type, Process Code.
Also, when we run IORD; the IDoc is not generated and the output screen shows;
Selected from order selection :1
Rejected : 1
IDoc created : 0
Please help as soon as possible, very critical issue,
Thanks,
Pratibha
Thanks.
I ask You only a confirm I have understood:
I have released a service order for 5 motherbord, I repair 3 of them and I have to repair the other 2. I want to delivery and bill what I have repaired and then I'm going to repair the other 2. I can't delivery and bill untill I have not completed the service order. So the possible scenarios are: 1. I complete the service order for 3 and I'll create another service order for 3 2. I have to wait to delivery and bill until I complete the service order (5 motherboard).
Have I understood?
Thanks again
Similar Messages
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Service order and outbound delivery
Hi all,
I have released a service order (I use standard sap flow with RAS SD Order) for 5 motherboard and I have repaired 3 of them. I'd like to delivery and bill this 3 motherboard but I can't create a delivery item untill the order is tecnically completed. How can I delivery and bill what I have just repaired?
Thank You.Thanks.
I ask You only a confirm I have understood:
I have released a service order for 5 motherbord, I repair 3 of them and I have to repair the other 2. I want to delivery and bill what I have repaired and then I'm going to repair the other 2. I can't delivery and bill untill I have not completed the service order. So the possible scenarios are: 1. I complete the service order for 3 and I'll create another service order for 3 2. I have to wait to delivery and bill until I complete the service order (5 motherboard).
Have I understood?
Thanks again -
Overall Processing status for Service Order is incorrect
On Service order the overall processing status is incorrect at the header. It remains in status Being Processed even though it is fully processed. Any suggestions on where to look?
Can you elaborate a bit more.
starting from creation of service order to outbound delivery.
as per my understanding, if you want to do service order process with goods movement.
In our current client, we are planning to do in below method:
Customer requests for the service, this service is done in 2 ways,
1- Service at customer site
2- service from plant
in First case, service request will be created from VA01- order related billing. Technician will be sent to customer site along with the spare parts,with ref to this order. Once job is done.Technician will get acknowledgement from customer. Once technicians submit this , then authorized person will remove the billing block from service order, do issue invoice.
Service order is copy of OR w/o delivery & with order related billing,inlcuding billing block in OR type.
Fine tune the relevant settings in config.
2-Service from Plant,
Create service request, is copy of RE, inward the matererial with PGR. once jobwork is done, create Confirm Service order ( copy of OR ) with ref to above Service Req, create outbound delivery-PGI & Invoice.
Hope it helps,
Thought of others in similar scenario with any difference will be really helpful. -
Automatic Service Order creation and OBD line item creation - Repair Order
Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
RegardsHi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
Line Item I : SE
Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards -
Update service order fileds using exits or BADI
Hi,
while creating service order some fileds need to be populated like INGPR, ILART,KOSTL etc. When I create service order these fileds should be populated automatically but this is not happening . Kindly suggest anu BADI or user exit
Regards,
RamThanks Naresh, it helped...
Can you please help on the below:
1. For outbound Sales order IDoc- CRMXIF_ORDER_SAVE_M01,need BADIs for modification of the IDoc before it gets generated.
2. Need program to generate output as outbound IDoc- CRMXIF_ORDER_SAVE_M01 for sales order conformation/acknowledgement.
3. Need a BADI after the EDI Sales order is saved.
Thanks in advance
Vijay -
Bapis and IDOC for Service order... etc.
Hi Experts,
Can any body please tell me what are the bapis for creating
following things.
Create Service Order or Sales Order
Update Service Order
Goods Issue & Goods Receipt
Inventory Balanceses
Purchase Requisition Information
Purchase Order Information
For this above are there any standard inbound and outbound
idoc for data transfer.
Thanks & Regards,
ChetanHi,
Thank you very much For the Information.
I had asked one more question below that.
"For this above are there any standard inbound and outbound
idoc for data transfer".
Thanks & Regards,
Chetan -
Error in navigation from service order to BP
hi,
I have created a button on IBASE screen(IBMAIN Component ---IBMAINViewset(create button)).on this event ,I called a outbound plug ,Through this outbound plug I called a navigation link in which source view is IBASEMAINViewset and Target View is BT116M_SRVO.It's Working Fine when I clicked on this button.i.e
It migrates from IBASE to service Order and Service Order is saved successfully. But When I click on Customer id (hyperlink comes after save )of this service id. then it gives Error that :
"Define Navigation Link BP for Source View Zservice.MainWindow".
Please suggest any Solution.
Thanks,
HemHello Shravan,
Check this weblog:
/people/raja.thangamani/blog/2007/06/27/bsphow-to-create-attachment-in-business-transactions
Best regards and good luck,
Bruno -
Repair order/Service order
Dear fnds,
Iam new for Customer Service.....
What is the Main Dufference of Repair order and Service Order.....
When it will have to Raise by the User...
Please Explain Me brief...i gone thr Help.sap....just explain me General terminology...
Thanks in Advcne
Regards
LuckkyHello,
Repair order is an SD document with doc type RAS. Through thye repair order, and the equipment for service(material) will be received (retrun delivery), and the outbound delivery of the repaired material will happen.
Service order (PM/CS order) will capture the cost of the service, the spare parts used for the service.. etc. After capturing all, the invoice will be generated for the actual costs by resource related billing (DP90).
Hope you are clear.
Prase -
Interaction record as follow up transaction inside a service order
Hello,
We have a process in ICWebClient where the flow is:
1) confirm an account
2) create an interaction record
3) create a service order with reference to an interaction record
4) Within a service order sometimes using follow up option we will need to create an interaction record.
We are done with 1..3 options and I am unsure about the 4th step .. how can we achieve this?
Any inputs in this regard are rewarded and appreciated.
Thank you,
VijayHi,
Typically navigation between views can be achived by implementing plugs. In yous case as soon as you select Interaction record from drop-down list it should navigate to Interaction Record view.
When you select some value in a drop an event is triggered, within this event you can call the outbound plug within which you need to call navigation link. A navigation link is created in Run time repository which defines the source and destination views. Look at some of the existing examples you will get an idea.
Hope it helps.
-ASB -
Creation of Sales Order from Service Order
Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
BUSINESS_OBJECT = 'BUS2096' " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
CALL FUNCTION 'STATUS_CHECK'
EXPORTING
objnr = caufvdg-objnr
status = stk_vkt
EXCEPTIONS
object_not_found = 01
status_not_active = 02.
subrc = sy-subrc.
ELSE.
...ansonsten kann man das an NETZKONT erkennen!
IF caufvdg-netzkont EQ con_kont_kopf.
subrc = 02. "kopfkontiert
ELSE.
subrc = 00. "vorgangskontiert
ENDIF.
ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order. -
Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and RegardsHi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
But if u want to just check this concept then u can eaisly create a order without creating notification
Thank & Regards -
Auto creation of service orders from service plans using action management
Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
As per this definition, the relevant actions get scheduled, BUT DO NOT GET EXECUTED. The moment I just go to the edit mode in the document and save (without making any changes) the action gets executed and the service order gets created.
The requirement is that the moment the deadline is reached the action should get executed and there should be no need to edit the contract since the processing is kept as immediate.
Please advice further.
Warm regards,
DPHi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
Kindly advice on the same.
Regards,
DP -
Automatic Creation of Service Order
Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
I have created service objects in Work Management, but the service orders are not created.
ThanksHope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini. -
Transaction type not found while creation of service order/ticket
Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the problem. can any body help me out.
Thanks & regards
NeerajHi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj -
Creation of service order from campaign element
Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PMHi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh
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