Service Product Upgrade/Downgrade functionality

Just wanted to ask a question about the eCommerce functionality on BC. My client has a service/support product that they sell to Members. They have various levels of this product eg. Pro, Regular & Basic.
One of the features of this service is that Members can upgrade/downgrade between these products as they need to. What I need to know is whether BC can handle that type of request, here are a couple of examples:
Customer on Pro level, wants to downgrade to Basic for 3 months, therefore they should get a discount for that perdiod of time. How would that work?
Customer on Regular level, needs to upgrade to Pro but has already paid for a certain amount of time at Regular, so therefore thay should only pay the balance between the Regular subscription and the Pro subscription for the time left in their current subscription and after that they would pay the full Pro subscription fee?
I hope the above makes sense, I’m a designer more that a eCommerce guru..
Does anyone know whether this functionality is easy to achieve in BC?
or whether I should be looking elsewhere...
thanks, Kieran.

=> A service product "INVESTIGATION" has to be created.

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Creating Service product in Interaction centre

Hi all ,
I have been going through the best practises doc for SAP-CRM 2007 (C78_BB_ConfigGuide_EN_DE)
and configuring accordingly. I strucked in creating service product(page-13). I couldnt find the below path
CRM WebClient UI menu------- Master Data -- Create: Service to go further.
I would highly appreciate if any one of you help me in creating service product for IC
Thanks in advance,
Sampath

Hi Sampath,
I am not sure how helpful this doc could be for you but try it. It gives process to create CRM Service Products using a Function Module.
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d0c4a6b1-5baa-2a10-3381-8671732327e8
Regards,
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Hi Experts,
I have requirement to update characteristics of service product configuration in a service order, could you please let me know if you have any idea about any function modules and how to use them and what parameters need to pass to them.
I am able to get the characteristics data through the function module VC_I_GET_CONFIGURATION, but I am unable to use FM
CE_I_SET_CONFIGURATION to change or update the new characteristics data in the service product, as I am not clear what to pass on this.
If this is not clear let me know.
Thanks in advance..
-Vinni

Hi,
It was a headache, but at last found a way to do that, but no error handling was possible in this case.
You have to read the existing characteristics by using function module CUCB_GET_CONFIGURATION and then change/append the characteristics data as required, then use CUCB_SET_CONFIGURATION for updating the required data in service product, then use function modules CUCB_CONFIGURATION_TO_D and do the commit work subsequently.
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Hi all
I'm quite new to CRM programming and I now need to create a service product with a condition record. For creating the product I use function COM_PROD_SERVICE_MAINTAIN_API and it creates a product propperly. The function offers parameter IT_CONDITIONS for creating conditions. But when you have a look at type COM_PRODUCT_CND_API_TAB of the parameter, then you will find a deeep tabletype with lots(!) of additional tables. In the conditions tab of the product I simply enter a Condition Type, a Sales Organization, a Distribution Channel, an Amount, a Currency and a Unit and everything is fine after saving.
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Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
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Hi, we are implementing service with R3 billing and were trying to determined if to download the service products from R3 or to create them in CRM and then upload them. Currently we have service products in R3 however it's not clear if it's a good idea to keep them now that we are integrating CRM.
From what we know, service products need to be mapped between CRM and R3 so that R3 billing can take place. In order to accomplished this, we can download them from R3 to CRM, but they are created as products of type material and not as services. If this is so, we assumed that we are loosing part of the functionality meant for service products.
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Gerry,
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Updating Service Product (PMSDO-MATNR)

Any BAPI/FM/UE/BADI that updates the Service Product during Service Order Creation/Modification (IW31/32)?
I tried this code:
i_header-OBJECT_NO = 'OR000004000183'.
i_header-material = '020000000000000102'.
APPEND i_header.
i_headup-material = c_x.
APPEND i_headup.
i_methods-objectkey = 'SAVE'.
APPEND i_methods.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
    IT_METHODS    = i_methods[]
    IT_HEADER_SRV = i_header[]
    IT_HEADER_SRV_UP = i_headup[].
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
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caufvd_imp-matsv = '020000000000000102'.
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EXPORTING
    caufvd_imp = caufvd_imp.
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Hello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE           OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO              OR000004032826
To maintain the data , you can check to enhance this BAPI , Otherwise best way is to get the CUOBJ number and use VC function modules to update.
But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
Thanks

Service product replication for test and developement system

Hi Experts,
In our scanario service product is created in production system and later manually created in test and developement system.
Is there is any standard function module avilable to replicate the product master data into test and developement system
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Please advice on this issue.
Thanks,
Senthil .R
Edited by: Senthil Vadivelan R on Dec 17, 2007 3:46 PM

You can use the FindFile method in the TS API:
FindFile Method
Syntax
Engine.FindFile ( fileToFind, absolutePath, userCancelled, promptOption = FindFile_PromptHonorUserPreference, srchListOption = FindFile_AddDirToSrchList_Ask, isCommand = False, [currentSequenceFile])
The function itself returns a boolean which indicates if the file exists or not.
Then just use a Call Executable step to run command line string to delete the file.
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CTA, CLA
teststandhelp.com
~Will work for kudos and/or BBQ~

Service products for Maintenance Plan

Hi All,
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Pranav

Hello
You have maintained the following data for the service product that you subsequently entered in the outline agreement under Logistics --> Customer Service >Service Agreements>Environment -->Sales and Distribution -->Service Products:
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·        Task list type
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I need some help to create service product in crm 2007

Hello everybody
I 'm new to crm 2007.
Now I met a problem.
Can somebody give me some advice. Thanks.
I want to write a programm to create service product.
But I don't know function modul which I can use.

Hi ,Garcia
Thanks for your reply.
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Private Message

Siebel Database Upgrade Wizard fails for production upgrade

Hi,
We are doing a dry-run for production upgrade for our customer form Siebel 7.8.2 to 8.1. 1.4
Platform info:
Siebel Gateway, Siebel Server, Database Server: AIX 6.1 64 bit OS
Database: IBM DB2 V9.7
When running the Upgrade Database (upgrep + upgphys) wizard, the process fails to execute with errors.
Below is the error details:
1.Run the upgrade wizard:
Command: srvrupgwiz /m master_upgrep_prod_782.ucf
[IBM][CLI Driver][DB2/AIX64] SQL0444N Routine "SIEBTRUN" (specific name "SQL120127012149901") is implemented with code in library or path ".../sqllib/function/siebproc", function "siebtrun" which cannot be accessed. Reason code: "4". SQLSTATE=42724
SQLError Statement 0 000000024f2600fc:0 2012-01-30 00:34:05 SQL Statement: {call SIEBEL.siebtrun('SIEBEL.S_ESCL_REQ')}
DBCLog DBCLogError 1 000000024f2600fc:0 2012-01-30 00:34:05
[IBM][CLI Driver][DB2/AIX64] SQL0444N Routine "SIEBTRUN" (specific name "SQL120127012149901") is implemented with code in library or path ".../sqllib/function/siebproc", function "siebtrun" which cannot be accessed. Reason code: "4". SQLSTATE=42724
UpgradeLog UpgradeError 1 000000024f2600fc:0 2012-01-30 00:34:05
[IBM][CLI Driver][DB2/AIX64] SQL0444N Routine "SIEBTRUN" (specific name "SQL120127012149901") is implemented with code in library or path ".../sqllib/function/siebproc", function "siebtrun" which cannot be accessed. Reason code: "4". SQLSTATE=42724
We have raised an SR with Oracle Support and have done the changes suggested and verified the process as per the Bookshelf Installation Guide.
The installations have been verified and the required siebel procedures and functiuons are in place. The upgrade process is still failing.
Has anyone come across this issue. Could you please assist us in identifying the cause of failure. This is pushing back our go-live date. Any help would be greatly appreciated.
Thanks in advance.

Hi,I haven't faced the problem ,but just want to check whether right and supported version of db2 client is installed on the server box.

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Structure List for a Service Product ?

Hi,
If I maintain a Bill of Material for a Service Product, is it possible to view its components in the 'Structure List' of the Service Order ?
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Hello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO OR000004032826
To maintain the data , you can check to enhance this BAPI , Otherwise best way is to get the CUOBJ number and use VC function modules to update.
But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
Thanks

Impact of enhancing standard infotypes on service pack upgrade

Hi SAP experts,
I have a situation where in we had enhanced standard infotype 14 ( added custom fields to structure CI_P0014) in development systems and moved to production systems. Now these changes should be moved to project system in which the service pack upgrade is in progress. Will it impact the SP upgrade if I move my transports to these systems? Will it overwrite the sp changes for IT14?
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Service Product Upgrade/Downgrade functionality

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