Service request status is read only

there's no way to update this picklist?

Hi,
You can rather use a custom pick list and have the desired values.
Thanks,
Mayank

Similar Messages

  • Customize the Service Request Status

    I am trying to customize the status for a Service Request form.  We want to add some additional ones to that list.  I am not finding where I go to update that list.
    Cheers!
    Matt

    The list you are looking for is in the Library Tab, Lists view, Service Request status. take a look at
    How to Add a List Item.
    I'd like to argue that this is probably not what you want to do, however, as the status property is pretty tightly managed by the out-of-the-box workflows that move service requests forward, and manually setting these statuses will likely break the out-of-the-box
    activity status engine.
    Instead, you probably want to Create a new MP in the authoring tool, Locate and
    Extend the Service Request Class, add a new Enumeration property to your extension, use the Create List button to create a new list,
    Save and seal your class extension MP, close your original unsealed class extension MP and open the Sealed copy, Create a second MP to contain the form extension,
    Locate and
    Customize the Service Request form,
    add a new List Picker bound to the property and list you created before, Save and seal your Form Extension MP,
    Import both the sealed versions into your test system, Create a new (unsealed) Management pack in the test system and all your list items to the list you created earlier, test the forms
    and make sure they look right and show the right data, then Export the unsealed list MP, and import all three MPs (the sealed class MP, the sealed form MP, and the unsealed list items MP) into your production system.
    This has the advantage that it gives you a new place to store your custom SR statuses that you can set to be whatever you like, and doesn't break the out-of-the-box activity engine workflows, or the grooming engine that depends on the "closed"
    status.

  • Can I bring up siebel services while DB in read only / Standby Mode

    Hi,
    I am trying to bring up the siebel services while DB is in read only mode..
    Can I bring up siebel services while DB in read only / Standby Mode ???

    Hi ,
    Not sure. But I think you can, since bringing up the siebel service require some query from DB and some readings from the gateway.
    Cheers

  • Service Request Status Configurations

    Hi Experts,
    I am configuring Service Requests in CRM 7.0. We have created Status Profiles and have assigned it to the Transaction Type. There is a need to have statues and sub-status (reason for status). For example: When we select In-Process as the status the sub-status should display the reason for the request being in In-process status like: Waiting customer response, analysis in process etcu2026
    Is this functionality available out of the box. If so, how can we achieve it? I tried configuring this using multi-level categorization but could not find a way to link a category and statuses configured.
    Any pointers on resolving this issue will be of great help.
    Regards
    Namita

    Hi Namita,
    Thats why i mentioned CRM2007
    If on CRM7.0, we dont have reason maintenance but have all new Multiple Categorization concept introduced.
    As PePe says, Service Request and Service Ticket are all different transactions as they have different  Buss. Objects. Service Request is new thing from CRM7.0 .Earlier we had only service tickets where you can maintain the reasoning.
    Depending your Project Realization mapping as decided by Solution Architech, either service req. or service tickets should be used. Now since you are using Service requests, we have to fullfill your needs there only.
    If you want, you can still get the Reason dropdown in WEB UI thought development. Add BTSUBJECT in the view and do the coding to read your subject profile , subject codes and show the texts. This will be pure development but i dont see much effort as you are still doing it in BT model. I would recommand to go with categorizations only as its SAP std. suggested for Service Requests scenario. Maintaining Categorization and schema is failrly simple however i feel SAP has un-necessarily complecated it. Follow the help.sap.com categorization under CRm service. They have nice explanations. We generally maintain categorization from WEB UI only and not through SPRO.
    Let me know if you stuck up on coding part as i have already done it, i may help you.
    Thanks & Regards,
    Suchita

  • When service request status in siebel application?

    Hi,
    When the status of the service request is in "Queued" in siebel application?
    Thanks
    Thriveni J

    Sometimes 255 characters is not enough and with the Notes you can add more text.
    And from a performance perspective it is better to make the Notes a seperate Tab, so it only gets retrieved when explicitly needed.

  • Service Request Status

    We are using OOD R16 and one of the business logic is to make Service Request Read only and no field should be editable if Status is Closed. Is there any out of the box functionality which can be used for this? Or do we need to write Field Validation in all the fields if the status for SR is closed?

    We are already using the Type on SR for another dynamic functionality so I am not sure if we can use dynamic funcitonality again for this. I have another solution to put validation in all the fields (Status<>'Closed') but that is tedious and not clean.

  • Make service request read-only

    Hi experts,
    Can anyone help with the following questions:
    when service request status= closed, and cancellaed. The service request becomes "read-only" to the rest of the users except the managers.
    How can i set up the system to achive this requirement?
    Thanks.
    Sab

    Hello Prakash,
    thanks for your reply. But i still can't quite figure out how this can work. only when certain conditions met can trigger the SR to read-only (in this case, status= closed), even the owner can't change it anymore.
    Can you please explain the detail step on how i can set this up?
    in addition, besides book of users, are there any other way we can achieve this?
    Thank you in advance.
    Sab.

  • Alert to IC Agent when the status for the service request is changed

    HI,
       When a Service request status is changed to completed immediately the ic Agent should receive an Alert so that he can call the customer for survey. If he has not taken any action then the alert should be available in his inbox and an Alert should be sent to his manager that the Ic Agent has not done the survey.
    With Regards,
    Selvam T

    Hi,
    You may try in the service request action profile, when the status is set 'completed' then trigger the alert.
    For this you have to first configure the alert.
    Thanks,
    Pandu

  • Can we make the request datset user attributes read-only

    IS ther any poosiblity that we make the attributes in request dataset as read-only or non-editable

    Hi,
    I am not sure about but in lookup you can use the tag read-only="false".
    Can you try in your data type e.g:
    <AttributeReference available-in-bulk="true" length="200" widget="lookup-query" type="String" required="true" read-only="false" attr-ref="Facility" name="Facility">
    <lookupQuery lookup-query="**************" display-field="FacilityName" save-field="FacilityName"/>
    </AttributeReference>
    -Kuldeep

  • When there is web service request, we need to write to text file

    Hello, Im currently using a web service request (particularly the read request variable). What my application does is that when a user enters the url
    http://127.0.0.1:8001/WebService/Process?1=1&2=0&3​=1&4=0&5=0
    LED 1 and 3 turns on, while the other LEDs are turned off. I would like also to keep text file logs on what is the current time now, and the status of the LEDs. I want only to write to the file everytime the user enters the query in the URL (I dont want to write the logs every second or so, just only when the user presses the go button in the browser) 
    I can now write to a text file the current datetime stamp, and already setup the web services. But I cant figure out how can I execute this write process everytime the user fires up a web request.
    Basically, how can I write to a text file the status of the LEDs each time there is a URL request? 
    Attached is the project. Thanks
    Attachments:
    DOE_LabView_v2.zip ‏15 KB

    One reason you might not be getting any errors is that you aren't looking for errors. Connect up the error clusters and then display what you get.
    Where are you getting the path that you are writing to?
    Mike...
    Certified Professional Instructor
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    LabVIEW Champion
    "... after all, He's not a tame lion..."
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  • Update activity status based on Customer request status,

    Hello,
    I have a requirement to update the status field of a service request activity to Completed when the service request status = closed. Any suggestions?
    Thanks,
    SKJ

    If the field they are updating is in the same object it shouldn't be an issue. If another object needs to be updated then the workflow won't work.
    Integration events can be used for this. generate a event and have a external process poll the integration event queue for new events. when received, it can do whatever is necessary via web services.

  • Service Request State Models

    Hello guys,
    We have created a value in the Service Request status (Under Customer Approval) which is to be after the status Approved-Req. When the client reaches the status Approved-Req he is unable to reach the new value Under Customer Approval.
    Could anyone please help me with this one? Because I checked the transitions and it says:
    (From State) = Approved-Req. (To State) = Under Customer Approval.
    Check flag on Public along with the problem type = New Requirements.
    The authroized positions filled are the same as the position of the customer trying to change the service request status.
    Why can't we change the status of a service request from Approved-Req to Under Customer Approval? Please help.
    Thank you
    Edited by: Hamzeh Al-Karmi on Jan 18, 2010 5:08 AM

    Hi Hameez,
    Is the issue occuring only for this transition?
    When u have added the Authorized position. Does the transition was appearing previoulsy when it was public?
    Try chaning again to Public and check if you are able to select the value.
    Then add the Position and bounce the server to make the changes affect.
    Regards,
    Joseph Arul Dass

  • How to disable auto-completing service request after completing last activity

    How to disable standard rule, that change service request status to "Complete" when the last activity in this service request is completed?
    For SCSM 2012 R2

    Perhaps you can use the "Closed" status as a way of indicating that your are completely finished with a service request? (This follows ITIL). It has the advantage of being an out-of-the-box feature and, by default, SR's have to be closed by
    a user.
    Keep in mind, though, that closed service requests are groomed out of the CMDB (356 day retention time by default, i believe). But, they'll still be available for a few years in your data warehouse.
    What is your business reason for this behavior? Console views? Custom reports?
    If "Closed" doesn't cut it for you, you may want to consider extending the Server Request class with your own status property that you can use for whatever your requirements are.

  • Service Requests remain In Progress when all Activities are Completed

    Hello Experts, we're periodically finding Service Requests remain In Progress, when all Activities within the SR are Completed.
    Specifically this is happening when a RB Activity within the SR template has generated an Incident and attached it to the SR, and all of the Activities within the SR are Completed prior to the Incident being Closed.
    Has anyone run into this situation?
    Even if we had means to easily find this scenario in our system that would ease our pain -- is it possible to use PowerShell to return all Service Request's which are In Progress but have all child Activities marked as Completed?
    Thanks!

    I've run into a couple of Service Request status issues. I'm convinced the SR status workflows are not as well designed as the other out of the box work item workflows. I've recently run into a problem with Service Requests failing to start (i.e. stuck forever
    in New status) depending on how they were created, and Here's a similar script i used to address the SR's jumping to completed bug from early in 2012.
    import-module smlets
    #Variable Setups
    $SRCompleted = Get-SCSMEnumeration ServiceRequestStatusEnum.Completed$
    $SRCompletedID = $SRCompleted.id
    $SRInProgress = Get-SCSMEnumeration ServiceRequestStatusEnum.InProgress
    $ACCompleted = Get-SCSMEnumeration ActivityStatusEnum.Completed$
    $ACSkipped = Get-SCSMEnumeration ActivityStatusEnum.Skipped$
    $SRClass = Get-ScsmClass System.WorkItem.ServiceRequest$
    $ContainsActivity = get-scsmrelationshipclass System.WorkItemContainsActivity$
    $SRReset = $False
    #Get SR in question (from workflow params)
    $SR = get-scsmobject -class $SRClass -filter "id -eq $ID"
    #Get all children relations.
    $ChildREls = Get-SCSMRelationshipObject -BySource $SR | ? {$_.relationshipid -eq $ContainsActivity.id -and $_.IsDeleted -eq $False}
    #if there are children (don't reset SRs that don't have activities)
    if ($ChildRELs) {
    foreach ($childREL in $ChildRELs ){
    #Get Activity from child relation.
    $ChildAC = (get-scsmobject -Id $childREL.TargetObject.id)
    if (!($ChildAC.Status -eq $ACCompleted -or $ChildAC.Status -eq $ACSkipped -or $ChildAC.Skip -eq $True)) {
    $SRReset = $True
    if ($SRReset) { Set-SCSMObject $sr -Property Status -Value $SRInProgress }
    the important part of that script is the bit where i'm walking each child and checking it's status. you could adapt this to your situation with some framing adjustments. 

  • Dynamically adding "Runbook Automation Activity" to Service Requests?

    Hi,
    Imagine the scenario where a user (through the self-service portal) asks for access to 3 different folders, and each of these 3 folders have different owners. I want the user to be given immediate access when one of them is approved. I have created a parallel
    sequential workflow for this.
    This is probably best if I start off with a picture:
    When this service-request is created, it only contains the initial runbook (RB416). This runbook then dynamically adds the parallel activity (PA417) and any sequential activities that are needed (SA418 and SA421) which contains one review activity and one
    runbook automation activity (which gives the user access once the above approval has been granted).
    The approval activities added by orchestrator work fine without any issues, but the added runbook activities added from orchestrator fail, and I have not been able to figure out why. I could not find any articles or guides detailing how to best add
    a runbook "on the fly" from orchestrator, are there any? Or can anyone here explain how to best do this?

    does the Runbook (RB416) assign the right "Sequence ID" (per Work item) when the parallel sequential activities (inc. RA & RB) are created.
    I guess it will be easier to create the SR template with 3 x  parallel sequential workflows, then let the first runbook(e.g. RB416) to
    skip the appropriate Sequential workflows based on the user inputs.
    Hi Ayman and thank you for your response,
    Yes, the sequence ID's are correct, I think that the problem is how I am adding the runbook automation activities.
    It would be easier to create the template with 3 parallel sequential activities, but then it would not be very dynamic and I want it to work even if we need 4 approvals, or even 20 :)
    As I said, I think the problem is how I have added these runbooks. I have tried to find any articles or posts explaining how to add runbooks to a service request from orchestrator, but I have not been able to find one so I basically had to attempt it without
    guidance (with a poor result ;) ).
    Do you know if there are any articles or posts explaining this process?

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