Simple Pass

i have simple pass on my HP ENVY with Windows 8.1,
i have registered my fingerprint and when i swipe my finger over the scanner it opens up the program but it wont let me use it to log in. It has let me once befor but it hasnt ever let me since. help?!?!?!?!?!?!?!?!

first enter your laptop model number,. then the driver number you used to install HP simple pass, please include more informations.
Dan Asee

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How can I completely uninstall Simple Pass Data file? where is data file kept?

Computer came with Simple Pass finger print reader. Won't let me program Windows log on unless I enter Windows log on password. I DO but it says "incorrect from what was originally password."
I don't know what that would be, (tried all old passwords) so I want to ERASE ALL RETAINED DATA and reinstall.
ADD/REMOVE program removes program but data retained. Then deleted Validity Sensor under Biometric devices so all data should be gone but upon reinstall it still says i have wrong password!
Where else is this data kept on computer and how can i remove so I can fix program?
Anyone familiar with Simplepass or recommend another fingerprint program that would work with HP Envy?
Thanks in advance.
This question was solved.
View Solution.

Frank,
Updating the OS to Windows 8.1 does destroy the Recovery Manager -- side "benefit" that seems to go unmentioned by some of the enthusiasts of Upgrades. On the other hand, unless the system comes with 8.1 there is little you can do -- Windows 8 is rather sad. You have the choice of a weird hybrid "almost" Windows 8.1 or running Windows 8. Eeeew. I chose the upgrade on the one Windows 8 system I have -- same level of frustration but at least the problems are different than running sad Windows 8. Smiling.
Because you know your system runs Windows 8.1 -- and there are apparently the Drivers at your system's HP Support pages for Windows 8.1 (very important), you might consider purchasing Windows 8.1 Pro and being done with the hybrid upgrade OS. You still lose the Recovery Manager, of course, purchased 8.1 does not provide the HP Recovery Manager -- but at least the OS is stable. You still install the HP drivers from the computer's Support site, of course. I actually purchased 8.1 for my upgrade system and have only been too lazy to install it. Sigh.
You can use third party Image software to back up the system. Certainly not the only one, and maybe not even the best according to whom you ask -- one such tool:
Redo software is free and is NOT Windows dependent.
The software can be used with Both Windows and Linux Operating Systems.
Redo Backup – Recovery – Bare Metal Restore
Please read the HELP / FAQ page.
Reference:
Windows 8 Features – A Quick Tour
=======================================================================
You might go ahead and create that extra local admin account -- there is nothing like the clarity of hindsight. I dislike this error about mismatched passwords.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Checking the update of HP Simple Pass is no longer working.

Hi,
This is the version of my HP simple pass
However, whenever I check for a new update of it, I faced this error.
Also, when trying to visit Authon Teck Store, I found 'This page can’t be displayed'
NOTE: I have a broadband internet with a speed of 512Kbps.

Cooperator,
I realize you are not using the latest version in the version 6 series.
From the guide:
sp63224 HP SimplePass V6.0.100.276 Win7-8
You should install V6.0.100.276 over the top of version 6.0.100.272.
Someone on the Forum has reported that the VERY latest Chrome may not be working with HP SimplePass V6.0.100.276. The 276 version did work with Chrome as of a few weeks ago. If the LATEST version of CHROME does.not work, consider downgrading Chrome - or changing browsers - or waiting for a fix - or checking online for a fix.
Print all Webcards does not appear to work. This has been the case for a while. You will need to find a workaround. I created a .jpg Snip of the web face in SimplePass, edited it Paint with text and hints I desired, and then saved it in an appropriate offline location. You may select a different method that appeals to you.
There is no way to output the .tsd (or .opi) file into a readable format -- it would defeat the purpose of the file being encrypted. As with any file, the encryption can be easily broken with the right tools; keep the file stored in a safe location.
You are correct; as stated in the guide: The AuthenTec 6.x series of the HP SimplePass program and the Softex 8.x series of the HP SimplePass program are not compatible. The programs are written by different code writers; the encrypted webcard export files are in different formats. To some extent the decision to run one version or the other is a matter of choice. For some systems, the type of hardware dictates the decision and the older or the newer version (8 series) is the best or only option.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Simple Pass not working with Windows 7 Premium

I have a Pavillion Notebook, model dv6-6b51sa running Windows 7 Home Premium 64bit O/S
For some time now my Simple Pass has not worked. I have uninstalled and reinstalled the programme but to no avail. I have read several posts to the community here and have tried just about all recommendations including; hard reset, system restore (in case it had anything to do with Windows updates) a BIOS update and shutting down and rebooting after each process.
Now, having reinstalled Simple Pass (from the HP Support website) , biometric devices do not even feature in Device Manager!
Can anyone kindly offer me assistance?

Hi @tagl
Welcome to HP Forums! I will be happy to help with the SimplePass problem you are experiencing. The fact you are missing a biometric device in your Device Manager would be a problem because for it to work you need the software and the accompanying biometric device. Here is the Validity Fingerprint Sensor Driver, install that and then see if you are able to use your fingerprint reader.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Pavilion dv8t 1200 - simple pass/digital persona software won't install

Howdy,
Windows 7 Home Premimum 64 bit
Intel Core i7 Q720 @1.60GHz
Pavilion dv8t - 1200 Notebook PC
The reader worked fine for the first few months/year, however it then only started working for signing in & occasionaly for sites & gTalk. I was cool with that...annoyed, but cool. Oh, it also didn't work to sign in if I had to sign in again after the screen saver came up or if the machine went into hybernate.
Today I decided to see if there was an update or if I could get it working for something other than signing in. After installing what was most likely the wrong package, I uninstalled it through the Program Manager.
I then shut down the machine, ran CCleaner (there were digital persona errors removed...about 8) & went to install sp50048 which I believe is the correct one for my machine.
During the install it tells me the folder/files already exist, (even though I uninstalled it) & ithey do, then at the instal phase "Registering Modules" I receive the following error:
Error 1722
InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6...
And then in rolls it back.
I turned off the biometric devices in the control panel, ran CCleaner again, shut the machine down completely, tried installing again & had the same issue.
I turned the biometrics on in the control panel & recieve this message:
"Biometric devices are turned on, however I'm told “Windows did not find any biometric devices on this computer. You might need to attach your device or install device drivers.”
I have tried a few methods from 'solved' under both simple pass & digital persona
Thank you all for reading & attempting to help.

Howdy,
Thank you for your advice, however it did not work out.
Addressing each point in succession:
I can not get Digital Persona to install, therefore I can not interact with it hence none of the steps in the Setup and Use HP SimplePass Fingerprint Reader were available to moi.
Troubleshoot a Fingerprint Reader did not solve the issue, however I did go through the steps there so I shall describe my results in an effort to see if it helps home in on the problem.
All files used to update were pulled from the hp.com site using my Product Number.
Update the BIOS - BIOS was up to date
Enable Biometric Support (in BIOS) - Following the instructions it appears mine is always in the state: Enable
Check for Windows Support - Validity Sensor appears under Biometric Devices in the Device Manager
Update the Device Driver - (Had deleted the driver previously, so installed & updated) - Updated/Installed
Update the Access Manager - Attempted to install Digital Persona 5.1.0.175 A, but again during the install it gave me the same error (as my original post describes) & did not install.
As a final note, Windows does not see the reader in the Control Panel (large icons) Biometric devices even though it is turned on.
The reader worked fine before I tried to update it to a newer version & I still believe I installed an incorrect version of the Simple Pass software.

The same problem again with HP Simple Pass fingerprint reader after upfrading from Firefox 4 to Firefox 5. I have already installed HPSimPlePass 7.0.74.0 to fix the problem after upgrading to Firefox 4.

I have a HP Pavilion dv6 with a fingerprint reader. I had the same problem as many other people when upgrading to Firefox 4, : I couldn't use the HP Simple Pass to enter a website needing a username and password by just swiping my fingerprint. I fixed the problem by downloading the new HPSimPlePass 7.0.74.0. This fixed the problem and I was very happy. Since upgrading to Firefox 5 I have the same problem again, but I already have the new version of HP Simple Pass. How can this be fixed so that I can use this fingerprint scan feature again, or where can I download Firefox 4 again?

''FredMcD [[#answer-709783|said]]''
<blockquote>
The programers know of this and are working on it.
</blockquote>

I have HP Simple Pass on my HHP laptop & all saved passwords are no longer avail since updating Firefox.

All of my saved passwords that I could enter by swiping my finger on my HP laptop with SimplePass are no longer useable since updating Firefox. I receive the following error message every time I try to use Simple Pass: "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program,"

Digital Persona got out of the consumer touch pad software business, and HP selected Egistec to handle HP Simple Pass.
https://support.mozilla.com/en-US/questions/808105#answer-173165
http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip

Alternative for HP simple pass (which doesnt work very well at all)

SO, after using HP simple pass on IE only bcause it doesnt work on CHROME...i upgraded to the latest HP simplepass....still doesnt work on chrome and now it functions very porly on IE too....it fails to ask to save/load passowords and if it does ask for a new site, if you enter the wrong PW, it saves it and doesnt ask to save a new second username like in the old version...SO I HAVE GIVEN UP ON SIMPLE PASS>...
are there any good (paid or free) alternatives????
thanks

Hey @envy15touchscre ,
Welcome to the HP forums.
I understand you're unhappy with the new version of HP SimplePass.
You should be able to restore the original version of SimplePass by using the HP Recovery Manager: Using Recovery Manager to Restore Software and Drivers (Windows 8).
I have not personally tried any other security plugins for browsers to make a suggestion.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP Simple Pass appears to have created its own Windows Log on Password

HP Pavillion M6 1035 Lap Top
Windows 7 64-bit
Hi, I recently bough this computer and reluctantly (cause I knew it would cause a problem) agreed to let HP Simple Pass help me manage my passwords about a month into ownership.
When I originally set up my computer I did not create any passwords for the log on (no need for me to). If prompted I just clicked enter. As far as I remember, before I set up HP Simple Pass, I was not prompted to log on at start up or I just clicked enter and- it loaded straight to my desk top. I certainly never had to type anything.
After using Simple Pass, I am prompted at log on for a password, or to swipe a finger. I've been using the finger swipe just fine but today decided it was a pain and I just want it back the way it was. That is when I discovered that Windows thinks I have a Log on password. I have tried any and all passwords I know, including all the ones I entered into Simple Pass. I have tried just hitting enter, "password", you name it and it won't let me on. I can still gain access with the finger swipe but in the settings for the software it does not show any information about Windows Log On. (You can for example view other account passwords, just nothing about Windows Log On).
I tried accessing it through my device manager and I found where I can disable this, but alas, I need the Windows logon password that Simple Pass [evidently] assigned.
Can someone please suggest what is going on? I am sure this will lead to a problem in the future and I am so sick of trying to fix broken computers (hence why I bought a new one).
Thank you in advance

I have only seen this a couple of times and I don't have the answer...
I do not know how you managed to set up SimplePass without a typed in Windows password. OK, having said that: if you have done it, then it's done.
I would suggest that you get yourself over to AuthenTec, sign up for their forum, and ask this question in the context of the SimplePass (maybe omitting the dislike of the product since it is, after all, their means of being in business).
Why do this? Because I don't think it should have happened. From the few entries I have seen on the AuthenTec forum, Miroslav Buran (at AuthenTec) is knowlegable in his field and may be able to help you straighten this out before it causes problems.
Be sure to explain that you are using HP SimplePass and let them know the exact version of the SmplePass Software to get the best help. Tell them your Operating System / bit, too.
When SimplePass IS used in conjunction with a Windows password (as intended), it works very well as a rule.
I am sorry your introduction to the tool was rocky and your experience has been less than stellar.
I would be very interested in hearing how this is resolved. If I find anything helpful, I will post back to you here.
Kind Regards,
Dragon-Fur

Simple pass is not woking properly

simple pass is not woking properly I am unable to sign into mails. when i click the web card a box appiars and it says set ur default browser my default browser is IE9 Ineed updates to solve this problem

Thank you for visiting the HP Support Forums. Just a reminder that this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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Getting Runtime error when using HP Simple Pass

Getting Runtime Error and Firefox shutdown when using HP Simple Pass on new HP dm 1165

Try HP support. <br />
http://h30434.www3.hp.com/t5/Operating-systems-and-software/HP-Simple-Pass-Not-working-in-Firefox/m-p/348876

Why my hp simple pass website login does not work with firefox latest version ?

I have the latest version of firefox version 16.0.1 and my hp simple pass website login does not show up like it worked in IE9.

I updated all the add ons already and I already reinstalled the HP simple pass after I installed firefox. I think that the new firefox is not yet compatible with the software (HP simple pass)

Firefox won't recognize latest update HP simple pass

I have tried everything and about just to say the heck with it and go back to IE9. But, I will ask.
WHY does Firefox refuse to recognize the latest upgrade to HP simple pass (Egistech) that is loaded onto my computer. It keeps saying the current 5.0 version is not recognized. Ok, I understand this, but I have loaded version 7.1 and firefox evidently cannot see it and keeps telling me 5.0 is installed.
Am I doing something wrong, or is Firefox just worthless and IE9 is the way to go?

Does Firefox find other plugins placed in that folder?
Note that you need to place a symlink to the libnpjp2.so file and not the actual file.
You can also try to create a plugins folder in your home directory: ~/.mozilla/plugins
*http://kb.mozillazine.org/Determining_plugin_directory_on_Linux
*https://developer.mozilla.org/en/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_finds_plug-ins

Hp Simple Pass Not working with Bank Accounts?

Hi,
I bought the HP Envy Touvhsmart j-158ca, but i am having lots of trouble using this for loging into my bank accounts ( TD Canada Trust, Scotia Bank, Bank of Montreal..., any bank...). I cannot login to these banks at all. I contacte the Hp department, they asked me to perform a driver update, BIOS update, REcovery, Unistall/Reinstall Simple Pass,....... Has HP downgraded its new fingerprint reader from Digital Persona? The old Digital Persona used to login to any of these bank accounts flawlesssly, but now, its impossible with the new Simple Pass.
Can someone confirm if HP has really downgraded its finger print reader.
I want to return this laptop now, because this simple pass doesnt work anymore! for banks!.

I got an answer here:http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/SimplePass-und-Edge/m-p/363610#M34997 Edge doesn't support that kind of plugins at the moment, MS is working on it.

HP Simple Pass not working with fingerprint snanner

I have just purchased a new laptop namely the HP Envy 17. One of the primary reasons for me aquiring this product as apposed to other similar products was due to the built in fingerprint scanner. You can imgine my disbelief when i now discover that the windows version 8.1 pre-loaded on this unit doesnt work with the scanner or the built in scanner sofeware HP Simple Pass.
Can anyone assist with a simple fix as this has really blurred my perception of HP products as a whole.
Thanks

Hello @BJordaan,
Welcome to the HP Forums.
It appears that the HP Simplepass isn't working correctly for you. I will try to assist you with this.
Start by making sure all updates have been completed on the notebook.
After that try this document: Troubleshooting a Fingerprint Reader (Windows 8).
I will also provide this document: Using HP SimplePass Fingerprint Reader (Windows 8).
Let me know how this goes.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Simple pass not working with Chrome

I've seen this posted numerous times (some posts going back to 2012) and I have yet to see an answer that works. I just bought a windows 7 machine with simple pass. Simple pass simply does not work with chrome. The only time it works is when I log on to windows itself. Everything is new and up to date, and simple pass is configured correctly.
This is one of the reasons why I bought this machine, and it just doesn't work. Can someone, anyone, tell me how to make it work?

It does work with IE Explorer but I have to use Chrome for work

Simple Pass

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