Solution Manager SLA reporting

I use SolMan to create different SLA reports - for different clients in
one solution.
The problem I'm facing is that the "General Settings for
SL Report xx" data are not saved for the report chosen, but for all
reports: the address, header and frontpage data saved as the last for
report x overwrites the same data for other reports. Additionally some
data even if can be entered there, are not fully displayed on the
report - sometimes they are shorter on the report than in configuration.
Is it possible to save the (for example) customer data for only one
report, and the different data for the other report?

Hello,
No there are not any daily reports for Alerts on Solution Manager.
However there is a reporting functionality in Central Performance History Reporting in the Alert Monitor.
The functions of the Central Performance History (CPH) include creating report definitions and reports. You can also call these functions from the Monitoring Attributes - Detail Data screen in the Alert Monitor. All reporting functions are available to you, and operation is simpler (especially for creating standard reports):
You can find more at this link: http://help.sap.com/saphelp_nw70/helpdata/en/28/2809fb836924409478389f9e63581b/content.htm
Regards,
Paul

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Building new Solution Manager / ChaRm Reports

Good Day
I looking for any documentation I can get my hands on to be able to build new Solution Manager/ChaRM reports.
Currently I am using u201C/TMWFLOW/REPORTINGu201D.
Thanks All
Don Newton

Hi Don,
Here you will find the first steps to work with Change Request Management scenario:
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Hope it helps

Solution manager-url report

Hi,
I have uploaded a lot of documents in solution manager. Now i need to get a report that brings to me all documents with their url links. Anybody knows some report or some way to get this information?Thanks!
Regards,
Guido

Hi Guido,
Did you manage to solve your query ? If so, can you please share your insights on the work-around or the solution ?
If you had not commenced the exercise, [this|https://forums.sdn.sap.com/click.jspa?searchID=13895872&messageID=5213229] thread explains the way way you can generate URLs for individual documents.
Regards,
Srini

Solution manager EWA report frequency

Hi all
In Solution manager we have early watch alert configured for weekly basis. But we need to change it to monthly basis.
In solution manager, when I execute solution_manager, and EWA reports I get reports for every one week. Where can i change this frequency?
Thanks
subbu

Ok, I see...
I also submit a monthly report. I created a Ms-Word template based on a real EWA report.
I customized it for my own use.
but all these steps are manual and it usually takes me about 30 minutes to generate the report by fetching proper information.
so, go get the most important information from your EWA report such as disk usage, CPU usage, user count etc... and forget about the rest.

Email Solution manager task report session

Good day,
I am currently tasked with generating task session reports from solution manager. Systems I am reporting on are ECC 6.0, BI, CRM & PI. I can generate reports fine, however I would like to setup solution manager to send these task session report to a list recepient vial email directly from solution manager. It should be like EWA reports send via email in this case I want to send task session report after I have completed the checks.
1) Is it possible to setup solution manager to do that?
2) I want to be able to highlight all issues that I have picked like how EWA highlights its alerts.

Hi
the task "early watch alert for solution manager" created automatically when did you perform the task "refreh session" or "Maintenance Package"
please create the relevant task, via : SDCCN -> Task -> Create ->Request session data ->Periodic -> Earlywatch Alert -> Continue.
'Schedule' the start date of the first session and - Task -- create Click on 'Refresh sessions' - Press 'Enter' - Select 'Now', to schedule the job 'immediately. once you create the relevant tasks you go by, in the Menu - Goto -> start - to activate the Earlywatch alert session Now, you can check the finished EWA task in 'done' tab.
Login to Solution Manager, goto trx. DSWP --> Select your solution, Solution Monitoring - Earlywatch alert - Click on Earlywatch alert --> start service processing --> Press 'OK' to start the background job - click 'Refresh'
Now, you can see the 'Early watch alert' in the green colour .
more further refer here [EWA guide|http://forums.sdn.sap.com/servlet/JiveServlet/download/156-1701991-9166329-1518/EWA_Activation.pdf]
jansi

How to handling the SLA in Solution Manager

Hi Experts,
I am Workfiow consultant. Presently working on solution manager SLA .Timings for SLA is already maintained in CRMD_SERV_SLA for response and resolution times based on priority. Now the requirement is to notify the users when the SLA is breached and SLA clock should be stopped for some of the statuses like SEND TO SAP , Customer Action Etc.
But by coding / workflow it seems be difficult to handle the this requirement. So is there any configuration apart from CRMD_SERV_SLA that can notify the users when the SLA breached and for stopping the SLA clock on specified status.
Any good document on Solution manager SLA configuration is appreciated. I searched in SDN but images in links not displaying properly.
Waiting for the valuable suggestion.
Thanks,
Ramu

Hi Ramu,
Please refer SLA Configuration in Solution Manager .
regards,
Nibu Antony

Custom development in Solution manager(SolMan)

Hi All.
I need information on possibility of developing custom code in Solution manager(SolMan) environment. Any information on how we can the extract data from different systems and integrate it in Solution manager for reporting using custom code will be helpful.
thanks in advance.

hi,
you can also have a look at my article:
http://www.solutionmanagerexpert.com/article.cfm?session=&id=3513
this may give you some more ideas how solman can be used with XI
Regards,
Michal Krawczyk

Does Solution Manager support Service Report for non-abap?

Does Solution Manager support Service Report for non-abap?
We can schedule and view reports for ABAP but for all the non-ABAP such as J2EE stack (PORTAL) we can not pull out a report.
If the answer is yes please let me know where I can get the documentation of how to setup SLA for PORTAL or non-ABAP.
I found a document on EWA non-abap but non for SLA.

Hi
actually i am in task of setting up ewa for portal.
i had already done with abap components (ewa and sla)
i stronly believe one of the pre-requiste to get sla is EWA.
so i think if u can setup ewa for portal then you can get sla too.
Regards,
Vijay.

Reporting - Diagnostics - Solution Manager

Dear SAP,
In Solution Manager, we can setup the SLA Reporting.
Is there any other SAP daily reporting that we can schedule in Solution Manager ?
I am specially interested in collecting all alerts, all informations related to Diagnostics.
Thanks in advance for your input.
Best regards
SAPNetweaver Admin

Hello,
No there are not any daily reports for Alerts on Solution Manager.
However there is a reporting functionality in Central Performance History Reporting in the Alert Monitor.
The functions of the Central Performance History (CPH) include creating report definitions and reports. You can also call these functions from the Monitoring Attributes - Detail Data screen in the Alert Monitor. All reporting functions are available to you, and operation is simpler (especially for creating standard reports):
You can find more at this link: http://help.sap.com/saphelp_nw70/helpdata/en/28/2809fb836924409478389f9e63581b/content.htm
Regards,
Paul

How to revert a report run in Solution Manager?

Hello All:
As per Note 1119150 - Solution Manager: EHP 3 product data missing, I ran this report RS_SMSY_PPMS_XML_UP_DOWNLOAD,
My bad, this was for Solution Manager 4, I ran this in Solution Manager 7.
Product Version got changed once I ran this report.
Is there any way to revert the changes done by this report?
Please let me know.
Thanks a lot for your time guys!!
Cheers,
-Sai

Hello Sai,
SAP Solution Manager release 4.0 and release 7.0 are one in the same.
There is a note that will confirm this assertion.
1122966 Maintenance Optimizer: Notes for Enhancement Packages
Indeed it is referenced in the footer of SAP Note 1119150
Note 1122966 States: SAP Solution Manager 4.0 is officially renamed on May 1st, 2008 and
becomes SAP Solution Manager 7.0.
Note 1119150 was released in 2007, so this was before the name change.
Since this note applies to the release and not to a a particular SP level, it is completely valid for Solution Manager 7.0 as 4.0/7.0 are interchangeble terms.
However the reason to run the report attached to the Note is because product version 'SAP ENH PACK 3 for SAP ERP 6.0' is missing. Is this what the product changed to, because if it did, then it is correct. What did the product version change to because you may find that you can now select the correct product, if it was missing before...which would be the only reason to have run the report.
If the product version was missing, its likely a matter of just going back in and changing the product to the newly downloaded one that was missing. If it wasn't missing, then the report should not have been run, as the reason for applying the note instructions did not apply, and you may need to involve SAP support to assist in a resolution.
My thoughts are since the note does apply to SAP Solution Manager 7.0, so does the attached report, and perhaps this has shuffled the product list, without moving the pointer correspondingly, so it is now pointing to the worng product. But I suspect now the correct product is in the drop down selection list. This is just a thought as to why the product changed.
Hope it helps to resolve.
Regards,
Paul

Early watch Report issue in Solution Manager

HI
I have configured the EWA report for system in Solution Manager 4.0 and report is generating but the issue is in the report EWA for Solution following section remain empty
Workload and Performance Analysis
Exception Analysis and Change Analysis
and one more issue for our production system the EWA report status is showing Not Productive
Thanks for your help
Harish

>
Harish Kumar Jaiswal wrote:
> I have configured the EWA report for system in Solution Manager 4.0 and report is generating but the issue is in the report EWA for Solution following section remain empty
>
> Workload and Performance Analysis
> Exception Analysis and Change Analysis
>
> and one more issue for our production system the EWA report status is showing Not Productive
Please check, whether the managed system is well prepared.
It requires add-ons ST-PI and ST-A/PI, data in workload statistics ST03N.
Run RTCCTOOL via SE38 and check the results.
See SAP Note 91488
Ruediger

Report for Change documents in Solution Manager.

Dear Masters,
In Solution manager, we are monitoring the inbound support messages through the Transaction code CRM_DNO_MONITOR.
Here i can veiw the status of support message as of now, but i am not able to see the changes done throughout the process.
Is there any report where i can find the data for changes done on the support messages for the given period?
I can find the change documents where by entering into the support message in Menu bar under Extras > Change documents.
But my requirement is i required this report for the some number of support messages for the given period.
Your help will be much more appreciated.
Thanks,
Panneer

hi
is this te one are you looking for
[http://help.sap.com/saphelp_smehp1/helpdata/en/43/2f40b6853e0d23e10000000a1553f7/frameset.htm|http://help.sap.com/saphelp_smehp1/helpdata/en/43/2f40b6853e0d23e10000000a1553f7/frameset.htm]
jansi

Solution Manager 4.0 BI Reporting Content for SP13

Hi,
I'm looking for a listing of BI Reporting Content for Solution Manager 4.0 SP13. I've heard rumors that standard BI Reporting content exists for the Change Request Management and Service Desk domains, but all I can find are references for system and performance report content for SP12.
See the matrix of content listed in help.sap.com at this url... <a href="http://help.sap.com/saphelp_sm40/helpdata/en/44/1ed74368b66491e10000000a1553f7/content.htm">SP12 SolMan BI Reporting Content from help.sap.com</a>
Any guidance for standard BI reporting content for SolMan Change Request Management or Service Desk domains would be appreciated.
Thanks,
Josh

I was on session LCM264 - Reporting and Performance Analysis Using SAP NetWeaver BI at TechED and there was no talking about Change Request Management or Service Desk reporting.... This doesn't mean it's not available but I have never heard about it...
I'm setting up Performance Analysis right now and it is working really fine.
/Mikael

Solution Manager Installation Fails at step Run ABAP Reports

I'm trying to install Solution Manager 4.0 on Windows 2003 using SQL 2005. The installation fails at the Run ABAP Reports step: Executing ABAP report RADDBDIF
I have logged in manually and run the RADDBDIF job in SE38 but I receive the same error message. My SAPTRANHOST is properly defined and so are the shares. Can anyone help? Thank!
Here's the sapinst_dev.log:
Calling function module: INST_RFC_GET_INTERFACE
INFO 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:1065]
 CAbRfcImpl::performFunctionCall
Function call was successful.
TRACE 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:1066]
 CAbRfcImpl::performFunctionCall
Function module call succesful: INST_RFC_GET_INTERFACE
INFO 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:924]
 CAbRfcImpl::getRfcInterfaceSAP
Function interface generated successfully.
INFO 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:926]
 CAbRfcImpl::getRfcInterfaceSAP
Technical properties of function set successfully.
INFO 2008-10-21 14:00:34.842 [iaxxrfcfls.cpp:107]
 CRfcFuncRep::insFuncIf
Information for application function INST_EXECUTE_REPORT copied to local repository.
TRACE 2008-10-21 14:00:34.842 [iaxxrfcfls.cpp:108]
 CRfcFuncRep::insFuncIf
Function interface entered into repository for INST_EXECUTE_REPORT
INFO 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:622]
 CAbRfcImpl::setFunction
Function module INST_EXECUTE_REPORT set successfully.
TRACE 2008-10-21 14:00:34.842
2008-10-21 14:00:34.842 JSCo.setFunction() done: true
TRACE 2008-10-21 14:00:34.842
2008-10-21 14:00:34.842 JSCo.setParameter(PARA, [])
TRACE 2008-10-21 14:00:34.842
2008-10-21 14:00:34.842 JSCo.setParameter() done: true
TRACE 2008-10-21 14:00:34.842
2008-10-21 14:00:34.842 JSCo.setParameter(PROGRAM, RADDBDIF)
TRACE 2008-10-21 14:00:34.842
2008-10-21 14:00:34.842 JSCo.setParameter() done: true
TRACE 2008-10-21 14:00:34.842
2008-10-21 14:00:34.842 JSCo.execute()
INFO 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:1032]
 CAbRfcImpl::callFunction
Executing function call INST_EXECUTE_REPORT.
TRACE 2008-10-21 14:00:34.842 [iaxxrfcimp.cpp:1056]
 CAbRfcImpl::performFunctionCall
Calling function module: INST_EXECUTE_REPORT
ERROR 2008-10-21 14:00:35.045 [iaxxrfcimp.cpp:1089]
 CAbRfcImpl::performFunctionCall
FRF-00025 Unable to call function. Error message: Exception condition "WRITE_FAILED" raised. .
TRACE 2008-10-21 14:00:35.045 [iaxxrfcimp.cpp:1090]
 CAbRfcImpl::performFunctionCall
RFC failure or system exception raised
TRACE 2008-10-21 14:00:35.045 [iaxxrfcimp.cpp:1091]
 CAbRfcImpl::performFunctionCall
Exception condition "WRITE_FAILED" raised.
INFO 2008-10-21 14:00:35.045 [iaxxbjsco.cpp:561]
 CIaJSCo::disconnect_nothrow(000:DDIC:EN:nath02:00::SOL:)
RFC connection closed.
TRACE 2008-10-21 14:00:35.45 [iaxxejsbas.hpp:408]
 handleException<ERfcExcept>()
Converting exception into JS Exception ERfcException.
TRACE 2008-10-21 14:00:35.045
Function setMessageIdOfExceptionMessage: modlib.jslib.caughtException
ERROR 2008-10-21 14:00:35.045
 CJSlibModule::writeError_impl()
MUT-03025 Caught ERfcExcept in Modulecall: Exception condition "WRITE_FAILED" raised..
TRACE 2008-10-21 14:00:35.45 [iaxxejsbas.hpp:483]
 EJS_Base::dispatchFunctionCall()
JS Callback has thrown unknown exception. Rethrowing.
ERROR 2008-10-21 14:00:35.45 [sixxcstepexecute.cpp:951]
FCO-00011 The step runRADDBDIF with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|2|0|runRADDBDIF was executed with status ERROR ( Last error reported by the step :Caught ERfcExcept in Modulecall: Exception condition "WRITE_FAILED" raised..).
TRACE 2008-10-21 14:00:35.61 [iaxxgenimp.cpp:752]
 CGuiEngineImp::showMessageBox
<html> <head> </head> <body> An error occurred while processing service SAP Solution Manager 4.0 Support Release 4 > SAP Systems > MS SQL Server > Central System > Central System( Last error reported by the step :Caught ERfcExcept in Modulecall: Exception condition "WRITE_FAILED" raised..). You may now <ul> <li> choose Retry to repeat the current step. </li> <li> choose View Log to get more information about the error. </li> <li> stop the task and continue with it later. </li> </ul> Log files are written to C:\Program Files/sapinst_instdir/SOLMAN/SYSTEM/MSS/CENTRAL/AS. </body></html>
TRACE 2008-10-21 14:00:35.61 [iaxxgenimp.cpp:1255]
 CGuiEngineImp::acceptAnswerForBlockingRequest
Waiting for an answer from GUI

Hello Amélie,
Check the file systems if you're not ran out of disk space.
Second, check the database if you've enough storage space left.
Hope it helps.
Cheers,
Satish.

Tables used for Devloping Customer Reports Of solution manager report

Dear All,
Kindkly Suggest Some Tables,which i can use in developing the solution manager report.
key fields i m using From results of Tcode CRM_DNO_MONITOR
ID
PERSON RESPONSIBLE
TEAM SUPPORT
POSTING DATE
PRIORITY
THANKS IN ADVANCE.

Update my question my deadline is up to complete,
Regards,
Thiru. R

Solution Manager SLA reporting

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