**SPA2102 FIRMWARE UPGRADE PROBLEM WITH 5.2.12

I'm having problems loading firmware 5.2.12 onto my SP2102-R ATA.  I have my laptop PC running Windows 7 directly with an ethernet cable from my laptop to the ethernet connection on the back of the SPA2102.  I run the .bin file and In order to get the software to the upgrade stage I have to enter ****, 73738 1# to move to the next stage.  I have now been waiting for 1/2 hour waiting for firmware download request from SPA.  IT DOESN'T GET PASS THIS STAGE.......CAN SOMEONE PLEASE TELL WHAT I'M DOING WRONG OR WHAT I NEED TO DO DIFFERENT?
Thanks......

Based on my experience with the SPA2102-NA, it is not necessary to do a factory reset (*73738) in order to perform a firmware upgrade/downgrade.
However, now that you have done so, any and all previous user settings will have been reset to the original factory settings (including user set passwords - assuming your ATA is an un-locked SPA2102-NA).
If you think the firmware 5.2.12 is faulty, then repeat the upgrade/downgrade process by downgrading back to an earlier version:
http://www.cisco.com/cisco/software/release.html?mdfid=282414111&softwareid=282463187&release=5.2.12&relind=AVAILABLE&rellifecycle=&reltype=latest
If you are still having problems, see if this tutorial will reveal any procedural issues:
http://blog.cqvoip.net/2009/12/linksys-cisco-spa2102-updating-firmware.html
Regards,
Jeff - cqvoip.net

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