SRM Portal roles are not getting accessible

Hello SDN contributors,
I have a strange burning issue. Please help me out.
Issue:
When I assign any SRM Portal roles to users,roles are not getting accessible until I assign a custom ESS(HCM) role in the backend ECC system which is mapped with a portal ESS role.
After doing this only from Portal front-end perspective ,SRM users are getting access on SRM roles.
But I do not able to find out the possible reason behind this.
Please suggest me to get out of this issue.
Regards,
Sriram

Hello Bala,
First of all thank you for your response.
Yes , I'm sure that the back-end role is mapped to only ess role not to SRM roles.
Unable to find out the origin for this issue. Please throw some valuable suggestions on this.
Regards,
Sri ram.

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08 Jul 2010 07:12:54,613 ERROR PageViewHandler - could not retrieve user: com.plumtree.analytics.collector.exception.DimensionManagerException: Could not insert dimension in the database
com.plumtree.analytics.collector.exception.DimensionManagerException: Could not insert dimension in the database
at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:271)
at com.plumtree.analytics.collector.cache.DimensionManager.manageDBImage(DimensionManager.java:139)
at com.plumtree.analytics.collector.cache.DimensionManager.handleNewDimension(DimensionManager.java:85)
at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.insertDimension(BaseEventHandler.java:63)
at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.getUser(BaseEventHandler.java:198)
at com.plumtree.analytics.collector.eventhandler.PageViewHandler.handle(PageViewHandler.java:71)
at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
Caused by: org.hibernate.MappingException: Unknown entity: com.plumtree.analytics.core.persist.BaseCustomEventDimension$$BeanGeneratorByCGLIB$$6a0493c4
at org.hibernate.impl.SessionFactoryImpl.getEntityPersister(SessionFactoryImpl.java:569)
at org.hibernate.impl.SessionImpl.getEntityPersister(SessionImpl.java:1086)
at org.hibernate.event.def.AbstractSaveEventListener.saveWithGeneratedId(AbstractSaveEventListener.java:83)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.saveWithGeneratedOrRequestedId(DefaultSaveOrUpdateEventListener.java:184)
at org.hibernate.event.def.DefaultSaveEventListener.saveWithGeneratedOrRequestedId(DefaultSaveEventListener.java:33)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.entityIsTransient(DefaultSaveOrUpdateEventListener.java:173)
at org.hibernate.event.def.DefaultSaveEventListener.performSaveOrUpdate(DefaultSaveEventListener.java:27)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.onSaveOrUpdate(DefaultSaveOrUpdateEventListener.java:69)
at org.hibernate.impl.SessionImpl.save(SessionImpl.java:481)
at org.hibernate.impl.SessionImpl.save(SessionImpl.java:476)
at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:266)
... 7 more
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08 Jul 2010 06:50:25,910 ERROR Configuration - Could not compile the mapping document
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$$BeanGeneratorByCGLIB$$6a896b0d
at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
at org.hibernate.cfg.Configuration.add(Configuration.java:362)
at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
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at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
at com.plumtree.container.Bootstrap.main(Bootstrap.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
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08 Jul 2010 06:50:25,915 ERROR Configuration - Could not configure datastore from XML
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$$BeanGeneratorByCGLIB$$6a896b0d
at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
at org.hibernate.cfg.Configuration.add(Configuration.java:362)
at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
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at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
at com.plumtree.container.Bootstrap.main(Bootstrap.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
at java.lang.Thread.run(Thread.java:595)
wrapper_collector.log
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.eventhandler.PortletViewHandler.handle(PortletViewHandler.java:46)
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
INFO | jvm 1 | 2009/11/10 17:25:22 | Caused by: java.sql.SQLException: [plumtree][Oracle JDBC Driver][Oracle]ORA-00001: unique constraint (ANALYTICSDBUSER.IX_USERBYUSERID) violated
INFO | jvm 1 | 2009/11/10 17:25:22 |
INFO | jvm 1 | 2009/11/10 17:25:22 | at com.plumtree.jdbc.base.BaseExceptions.createException(Unknown Source)

Key words from the error msg suggests reinstallation of Analytics is needed to resolve this.Analytics database is failing to get updated with the correct event mapping and this is why no data is being inserted.
"Could not insert dimension in the database",
"ERROR Configuration - Could not configure datastore from XML
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$$BeanGeneratorByCGLIB$$6a896b0d"
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