Status changes - cant go into support messages

I was busy with setting up user statusses and was testing. So I changed a few messages. but now when I try to open a message again I get the following message
"Document is being distributed - changes are not possible"
I cant now change back the status to something else..
How can I make these messages accessable again. Any way of getting past this message. I would like to confirm the messages to get them of my list..
Thank you

Hi Latief,
I've had the same issue in the past with newly created status.
Here's how you fix the problem so it won't happen again.
Go to SPRO to your status profile, position your curser on your new status and click on Detail. Create new entries and then go find the entry that's 'To be distributed' and set the button Forbidden. This will solve your issue permanently.
The one that's already being distributed, I haven't found a way to unlock that one.
Hope this helps
Salpi
Please reward points for solved or helpful answers

Similar Messages

Cant get into my messages - please help

Hello
I cant get into my messages. I press on messaging and the screen looks like it will go through but then it just returns to my main screen again. My handset is also not receiving texts my friends send me! yet i can bluetooth pics to my handset off other phones - but then it wont let me into the inbox to open them. I have put my sim in another handset and it works fine.
What are my options? if I reset will I lose all the saved picture messages in the sub-folder i have set up in the inbox? Is there anyway I can get to these and save them! please help

My girlfriend was having a similar problem with her N95 phone. I'd spotted a couple of posts like this one, but no solution. Here's how I fixed it...
Used nokia pc suite to back everything up off the phone.
We tried resetting the phone to factory settings using both the option within the phone, and the reset code, but still couldn't access messages.
We then entered *#7370# to reformat the phone, and messages were than accessible.
As we thought might happen, when we restored the full backup in nokia pc suite, the messages couldn't be accessed.
We reformatted the phone a second time, and restored the backup using nokia pc suite again but this time we didn't restore the settings. Messaging was accessible again, the old messages, contacts etc were all there. All that needed setting up again were things like selected ring tones.
Hope that helps.

Change IBase component in Support Message

Hi experts!
I have the following problem: In SAP note [1080135|https://websmp230.sap-ag.de/sap(bD1kZSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1080135&nlang=DE&smpsrv=https%3a%2f%2fwebsmp209%2esap-ag%2ede] you find a solution on how to prevent the change of the IBase component once the message is created.
I want to do the exact opposite thing. I am looking for a way to be able to change the IBase component of a support message when it is edited.
If anybody knows how to achieve this, I would be very thankful.
Best regards
Gerold

Implement BADI CRM_ORDER_FIELDCHECK and set the fields 'IB_IBASE' and 'IB_INSTANCE' to changeable.
For further details see class CL_IM_AI_SDK_ORDER_FC_SV where the fields are initially locked.

Support Message Status should default to Incident in Solution Manager

Hi Friends
Need your Help!!
I need to change the Priority settings set for the support message in Solution Manager , If a user logs a support message in the ECC system (production) with any priority (low, medium, high, very high etc.) it should default to Incident in Solution manager.
From there the client wants to classify the Priority as per his requirement in Solution Manager.
The current settings are like below
For a Low Priority it is defaulting to Incident
For a Medium Priority it is defaulting to 1: Bug P1-2
For a High priority it is defaulting to 2: Bug P3-4
For a Very High Priority it is defaulting to 3: Bug P5-10
Really appreciate your help, many thanks.
Kind Regards,
Vattikonda.

Hi
thank you for response.
It is the clients requirement to default the priority status to Incident if a support message is created from a managed system (ECC).
for e.g,
An user creates a support message in ECC production client giving the relevant input and he selects the priority as High, this created message should default to Incident in solution manager.
please see how the current settings are from my earlier at the bottom..
Kind Regards,
Sandeep.

Send email immediately on creation of support message

How do I set up system to create an email automatically immediately when a support message has been created.
I can get it right to send an email when the status change. But then the message only get send once someone is attending to the message and he/she changes the status.
The reason for this is to send and email with the notification number and description back to the user that he/she can keep as a reference. It can sometimes take more than 2 hours before someone actually open a support message and change the status on that support message.
Therefore I presume that you will not be using an action then or would you still use an action.
Thank you
JB

Jason
Please just clarify the following for me.
SAP note 1041455 refer:
1) Copy the BAdi - I did use SE19:
1a) I copy the BAdi: CRM_DNO_PARTNER1 to ZCRM_DNO_PARTNER1
      I also copied the imp.Class: now called :ZCL_IM_ZCRM_DNO_PARTNER_1
1b) The note ask me to assign new filter value (Method)
      What must be done here in this step?
1c) I changed the code.
1d) I SAVED but could not activate it, becuase I get message that say the value
      is not unique.
      So I presume it has to do with adding the new filter value that must be added
      in 1b). Must I select a new filter value from the list or must I just type
      in a new value name like "ZCRM_DNO_PARTNER1" and then try and
      activate this new BAdi. Currently the value that is here in the filter value is
      ZCRM_DNO_PARTNER1.
2) Customsing.
     The note refer to the action definition that uses the BAdi and assign the
     new filter value in the processing settings of your action.
     Can you maybe just eloborate to what to do.
Thanks
JB

TS2755 I cant receive longer text messages. Is there a setting I need to change?

I cant receive longer text messages. Is there a setting I need to change?

That is controlled by your carrier. The standard SMS is a max of 160 characters. There is no setting on the phone for SMS messages >160 characters. Not all carriers will support longer messages, and some will split them into multiple messages. Contact your carrier.

Cant get into my mac book pro, asking to change my password to let me in and it wont

Cant get into my mac book pro, asking to change my password to let me in and it wont.

Forgot Mac Password? How to Reset Your Mac Password (with or without CD)
Change the Admin Password with Mac OS X Single User Mode
Reset mac mini admin password: Apple Support Communities

Report for Support Message, Change Request and Change in one overview?

Is there a report that shows the relation between the support message, change request and the change in one overview? I am already aware of the Change Management Reporting via SOLAR_EVAL, but this does not show the whole document flow in one overview.
The incident message processors want to have a quick overview of the status of the changes that are created on the basis of the support message.
If there is no report, could you point me in the right direction... Do I have to create a query or are you using BW for service desk/charm reporting?

Hi
chk te sap note
[Note 1466131 - ChaRM Reporting: Performance of data update|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1466131]
jansi

Service Desk Settings, Automatic Email at status change of messages

Hello experts,
I need your help about this:
I am configuring Service Desk Specific Scenario Settings -> Automatic Email at status change.
I made the configuration suggested as described SAP Note 691303. Also I configured the status profile SLFN0001 in transaction DNO_CUST01, and the Action profile SLFN0001_STANDARD, both for the SLF1 (Service basis message), but still when we change the status of messages, the email is not generated in SCOT, overview of send orders.
I want to clarify that the configuration made for the action of send email was in transsaction SPPFCADM, selected DNO_NOTIF, and push Define Action Profile and Actions, then selected the Action profile SLFN0001_STANDARD for making he ocnfiguration as suggested in note 691303.
SCOT is correctly configured and working OK.
Business partners emails are mantained too.
Thank you very much.
Hector Longarte

Hello. Thanks to all of you for your comments. I am answering to your questions below:
Have you assign proper partner function to every status in action?
I do not know where can I make this assigment. I am thinking that this may be the cause. Please I kindly ask you to give me orientation about this.
Have you defined condition for defined action?
Yes, the condition was defined thru SPPFCADM. Now, I wonder if this must be configured for CRM_ORDER application as described in note 691303, or for DNO_NOTIF ??
Have you maintained user deatils on identification tab in BP?
Yes, the Business partners and emails adresses were correctly mantained.
The configuration we are talking about and you want to change, is it regarding SLFN (Service Desk Messages) or SLF1 (Basis Service Message)?
I supose that for Service desk messages we must configure SLFN, and not SLF1. Right?
In DNO_CUST01, we have SLF1. We have not made any configuration in DNO_CUST04, it is still as original standard. Please let me know if we are right.
You want to send an aut. email notification when status of SLF1 changes?
We want to send email notifications to the message creator about the status change of service desk messages.
Thank you very much.
Best regards.
Hector Longarte.

I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.

I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Change of error message into warning message

While doing FBZP i have found the following error.
Clearing acct only allowed for an outgoing bill of exch.pmnt
Message no. F3029
I am not able to go further, the above message is coming.
I want to make the error message into warning message.
Please suggest, how to overcome

Hello BSR,
The Error message F3029 is raised when the clearing account (T042I-VKONT) is filled but the payment method in question is not defined as "Bill/exchange".
I assume that the field is not changable at the moment. You may make necessary changes (delete the entry or delete the specified account) with the instructions below.
1. Go to Tcd: FBZP -> Click [Pmt methods in country]
2. Select the entry for the erroneous country(?)/payment method
3. Change Payment method classification to 'Bill/ex' and save
Now you should be able to change "Set Up Bank Determination for Payment
Transactions" table.
If you still want to use this payment method, please change back to the original classification after making necessary changes in T042I.
I believe this information would help you in resolving the reported issue.
Best Regards,
Vanessa Barth.

Support message and change requests only for production system

Hi guys,
I would like to connect the solman helpesk with CHARM ( CHARM is still running ).
In CHARM I have to create a CR only for production system. ( don't know why - but works as designed).
In SAP helpdesk I can create support messages for every kind of system type but if I want to connect both (HD and CR) , the source system (ibase component) of the issue will copied to the CR and runs in error because of the rule (only p-system) of CHARM.
Of course I can change the ibase to production system manually in SDCR but it seems a very error-prone method.
Now my question: is it possible to change the ibase component due to the creation of CR by copy rule or something like this?
Kind regards
Rayko

Hi Rayko,
We do not have this option.
Once in ChaRM, we assume that the changes will always correct an issue in the PROD system.
I would recommend to open the tickets directly with the PROD system IBase, once the issue is also happening there.
Best Regards,
Fernando

TABLES CHANGE DOCUMENTS, SUPPORT MESSAGE.

Hi Everyone, I'm doing a "Z" report.
When I Display a support Message, Extras Menu / Change documents option. I can see every action that message have.
In which table I can find this information?
What are the tables that support message (header and positions) had?
Thanks in advance.

Hi
This is ur ans
This information is extracted via method read_change_docs of class cl_crm_component_change_docs. You can test it in transaction SE24 passing the transaction GUID as value for IV_OBJECT_ID.
The transaction GUID can be found in table CRMD_ORDERADM_H.
And can be found here
Report to show changes of supportdesk mgs
Regards
Prarkhar

How to change web screen for Creation of SAP Support Message.

Hi Experts
I need assistance on the following, I need to change the web screen for Creation of SAP Support Message to the user's requirements.
Technical Information About the application and component.
Application: AGS_WORK_INCIDENT_CREATE_APP
Web Dynpro Component: AGS_WORK_INCIDENT_CREATE
Window Info: MAIN
View Information: VWMAIN
Configuration ID: AGS_WORK_INCIDENT_PROCESSOR
Thanks
Nelson

Hi
Is there other solutions?
Thanks

Query status of support message to define a schedule condition

Hi Experts!
I have read a lot of documentation and done a lot of custumizing about this topic but this one is driving me nuts for days now.
I am trying to query a certain status of a support message to use it for scheduling an (mail)action.
The deal is I am able to query every status of a support message except the values "Sent automatically to SAP" (E0011) and "Escalated" (E0009).
[See picture|http://i31.tinypic.com/nq6afn.jpg]
Somehow those two status are not user status but something else.
Even the document is in status "Sent to SAP" (E0004) AND "Sent to SAP automatically" (E0011) an action will not be scheduled if the schedule condition is set to "user_status = E0011" or "user_status = E0011 AND user_status = E0004"
I have been also playing around with container element AUTO_STATUS (reference TJ30 | ESTAT or datatype CRM_J_STATUS or datatype CRMT_STATUS)
No success yet.
Anyone got a solution for this one?
Is it possible to retrieve those status without custom developement?
Thanks in advance
Christian Kaunzner
PS: I already know the email configuration guides which are available for Service Desk / VARs
@Mrs. Popp: thanks for setting back all those test messages to customer action!!

Hi Prakhar,
my final goal is to trigger a mail when status is "E0002" (in process) AND "E0011" ("aut. forwarding to SAP" is active).
For testing porpuses I am using E0009 and a (non-automatic) action which should be available via toolbar.
I already tried many conditions including:
&CRM Service Process.User Status& = E0009SLFC0001
&CRM Service Process.User Status& = E0009SLFC0001 AND &CRM Service Process.User Status& = E0002SLFC0001
&CRM Service Process.User Status& [*] E0009SLFC0001
&CRM Service Process.User Status& [*] E0009++++++++
Non of these are working.
When using:
&CRM Service Process.User Status& [*] E0002SLFC0001
or
&CRM Service Process.User Status& = E0002SLFC0001
the action is available. So the syntax of the schedule condition is correct. Just for some reason E0009 and E0011 are not handled the same way other status are.
Basically this is the way it should work and it is working for all status E0001, E0002, E0003, .... except E0009 and E0011.
In your system could you please try to schedule an action using E0009 only?
Thanks in advance
Edited by: Christian Kaunzner on Jul 27, 2009 11:04 AM

Status changes - cant go into support messages

Similar Messages

Maybe you are looking for