Change IBase component in Support Message

Hi experts!
I have the following problem: In SAP note [1080135|https://websmp230.sap-ag.de/sap(bD1kZSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1080135&nlang=DE&smpsrv=https%3a%2f%2fwebsmp209%2esap-ag%2ede] you find a solution on how to prevent the change of the IBase component once the message is created.
I want to do the exact opposite thing. I am looking for a way to be able to change the IBase component of a support message when it is edited.
If anybody knows how to achieve this, I would be very thankful.
Best regards
Gerold

Implement BADI CRM_ORDER_FIELDCHECK and set the fields 'IB_IBASE' and 'IB_INSTANCE' to changeable.
For further details see class CL_IM_AI_SDK_ORDER_FC_SV where the fields are initially locked.

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How to Activate component is Support Message

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Path: Support Message -> Transaction Data -> SAP Attributes-> Component Field, press F4
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So if I activate this componet MM, then I think it will allow to choose MM & will not give error.
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Dear Rajeev,
The path which I have mentioned. Path: Support Message -> Transaction Data -> SAP Attributes-> Component Field
In this filed MM comes automatically, since end user has raised the support desk message with MM component.so that it will determine MM support team.
Once the support desk message is in process & if I want to change the component (which is already having MM) in the path :Support Message -> Transaction Data -> SAP Attributes-> Component Field
If I edit this MM coponent & try to enter PP it will give error, but even if I want save it with same MM component it give error. ANy way if I want to select MM from F4 , it will not select, Becoze MM Grey color(Not active)
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Praveen K
Edited by: PK on Mar 19, 2010 10:26 AM

Service Desk - Change IBase component

Hi,
I updated my Solution Manager to the latest available SPs a couple of days ago. After this I found one small problem.
In the service desk, on going to the change option I am unable to change the IBase component. I was able to do this earlier, when I was on SP11
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Dear Friend,
Have you check your authorization assigned to user.
are you authorize to change IBase etc. check and revert.
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Secondly if it is transaction variant .......check IBASE field.....
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I've had the same issue in the past with newly created status.
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Go to SPRO to your status profile, position your curser on your new status and click on Detail. Create new entries and then go find the entry that's 'To be distributed' and set the button Forbidden. This will solve your issue permanently.
The one that's already being distributed, I haven't found a way to unlock that one.
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Can anybody suggest , how to control change request creation for particular IBase Component?
We have implemented ChaRM which is integrated with SAP ECC & SAP BI.
ChaRM is not integrated with SAP Solution Manager.
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Hi experts,
we implement the service desk and facing the following problem:
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Also see: Service Desk - Change IBase component
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Hi,
The replies by SAP were as follows
Hi Kevin,
I have enquired with my colleagues in the next level of support and
was informed that it is not possible to change the ibase component
in the support desk message as of SP15.
Hello Kevin,
Thank you very much for the update. I am very sorry to state that
the feature is no more available and if you would like to request SAP toenable the feature again, I would suggest you create a development
request. Please refer to the note 357732 for further information
about this.
Hope this information helps
The above interactions happened on 14.08.2008
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Hi guys,
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Hi,
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2) Component
3) Product ID
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Can the value for IBase obtained via SMSY t code also?
What does component and Product ID signify?
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Is Product ID the same as value we get from menu Option System->Status->Installation Number
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Or only value for Ibase is enough?
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Vikas

Ibase can be defined as the way SAP differentiates in a multiple system (APO, CRM, ECC) environment, the corresponding environment.
The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
No
What does component and Product ID signify?
Product ID is not mandatory. I actually hide it in the CRMD_ORDER screen.
Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
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If Not, how will SolMan identify which system the change should point to?
By the logical components assigned to your maintenance project. You can actually have transports for more than one production assigned to your change document. For instance you could have a BI and ECC transport assigned to the sane change document. Your tak list will have the dev, testing and production systems for each logical component assigned.
Or only value for Ibase is enough?
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TABLES CHANGE DOCUMENTS, SUPPORT MESSAGE.

Hi Everyone, I'm doing a "Z" report.
When I Display a support Message, Extras Menu / Change documents option. I can see every action that message have.
In which table I can find this information?
What are the tables that support message (header and positions) had?
Thanks in advance.

Hi
This is ur ans
This information is extracted via method read_change_docs of class cl_crm_component_change_docs. You can test it in transaction SE24 passing the transaction GUID as value for IV_OBJECT_ID.
The transaction GUID can be found in table CRMD_ORDERADM_H.
And can be found here
Report to show changes of supportdesk mgs
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Prarkhar

Change IBase component in Support Message

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