Stuck on 'Fixed' ADSL and no help from overseas ca...

After trying 3 times to get some sense from an overseas call centre, I am now trying this forum in the hopes that a moderator can help as I have heard great things about them!
I am obviously trying to get the fastest broadband speed possible for my line (I realise that it is quite long and in a rural area). However, since time in memorial I have been stuck with a 'fixed' 576kbps / 288kbps line - the call centre doesn't seem to accept this - my line stats show different see below.
Surely my connection speed will be variable to some extent (ip profile allowing) but my upstream should be around 448kbps with the upto 8meg package that I am on. My router only connects at 576kbps and stays there with no disconnections etc.
Please note that the short 'up time' is only due to a power cut.
Can somebody please help as this is driving me nuts!
Many thanks.

As yet, no news from PaddyB the mod that has taken up the challenge.
However, the plot thickens.
After going to my next door neighbours barbeque last night (Yes, it was cold) I was complaining about BT and their previous customer service (not PaddyB) and it was suggested that I check their line with BT Speedtester.
Results are as follows:
Download Speed: 1266kbps
Acceptable: Between 400 - 2000kbps
DSL Connection: UP 1856kbps / DWN 448kbps
IP Profile: 1500kbps
BT obviously hasn't given me the fastest speed possible at a stable rate as stated in their literature.
This has obviously been ongoing ever since my exchange (SSSBL) went ADSLMax capable on 13/03/06.
I have been paying for a service I blatantly haven't received for well over four years!! Despite making complaints and discussing the fact with the various BT Sales people who cold call every now and again!
My exchange is not LLU enabled so can use no other ISP (Unknown when it will be) therefore I have no choice but to use BT.
There are also no published dates for an upgrade to 21CN WBC.
If anybody knows any email / contact details for somebody or department that can issue refunds for a service that has not been contractually provided - I would be grateful. I would obviously like to sort this out as soon as possible.
Any ideas as to who I should approach Othelo / Ofcom / Oftel.
Any help gratefully received!!

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In Preview, when I add text annotations to my PDF (lecture note slides), they look fine until I close it and reopen it, and then they are rotated 90 degrees. How do I fix this and keep it from happening again?

In Preview, when I add text annotations to my PDF (lecture note slides), they look fine until I close it and reopen it, and then they are rotated 90 degrees. How do I fix this and keep it from happening again?

I have the same problem with lectures slides.
Furthermore, sometimes the text box, when doube-clicking, turns the text into a one-liner. Causing the text box to sometimes get 3. times wider than the pdf itself.
tcrother wrote:
... then when it rotates the text isn't visible and I'm stuck clicking on random parts of my lecture slides hoping the text box will come back. ...
By pressing [cmd + I] the Inspector opens up and clicking on the rightmost tab 'Annotations' you should be able find those Annotations again. I do this regularly to find the empty annotations I accidentally create while clicking through slides.

Problems because multiple AppleIDs and no help from iTunes Support

I am a VERY frustrated owner of 9 separate Apple computers/iPads/iPods/iPhones. Over time, I have been forced to change my AppleID on 3 separate occasions (non-e-mail to one with e-mail, non-me.com to an @me.com to move my mobile me to iCloud), and now my devices do not update apps unless I Sign into different accounts than my new primary iTunes Account...the one that I need to make the whole iCloud BS to work.
It is VERY clear to me that there is very little coordination between depts at Apple, which with a VERY closed architecture is not a good thing. All I want to do is shift prior purchases to my new primary AppleID but iTunes Support has been no help to date. That only adds fuel to the fire as my Apple ownership experience has already been less than stellar. Candidly, I are ready to move back to the Windows world and sell my new iPhone 4S to get an Android phone. They seem to be advancing a lot faster anyway from what I can see and it would be pretty awesome to be able to view a Flash video again.
Aside from the aforementioned rant, has anyone else had problems with iTunes multiple accounts issue and upgrading to iOS 5?

I am having problems with the password for computer, itunes, icloud, apple ID.and since the apple tv update yesterday, I spent lots of time trying to sort it all out. Today I called Apple support, and he helped me make necessary changes so remote in ipad, iphone and apple tv worked with the different passwords changed to one.
Several hours later it is rejected in all devises for home sharing and I get an errorfile://localhost/Users/barance/Desktop/Screen%20Shot%202011-10-25%20at%206 .39.41%20PM.png
Mad asd **** and not sure what to do?
Thanks anyone who can help
Barry

Installation Nightmare and no help from customer service

I just spent July 2, 3, 5 from 11a-6p and Saturday July 6 from 8-2 waiting for installation of my fios service in my new apartment. When i called them to let them know I was moving they insisted it was available at my new location. When the tech got there at 2 on 7/2, the wiring was not done in the apartment and they needed the help of another type of guy who works for a sub contractor. They called that tech, who said he was coming by the end of the day and he never showed up. This happened again on Wednesday and Thursday. I spent three days of my summer vacation in my house with three kids waiting for someone who had no intention of coming. I called customer service three times and finally got a supervisor on Saturday am who told me they could not tell me if that outside contractor was ever going to show up. They apologized, but thats it. I asked to cancel my service and they were shocked. I had no service anyway. So they transfer me to a relief agent, who was also sympathetic, but told me the chances of the outside contractor showing up were slim and none and that they could schedule me for the end of the following week. That would make it two weeks with no phone/internet/tv but even worse, my vacation was over. I can't even describe how upset I am about losing precious time with my three small children. They finally showed up as I was walking out the door with the three kids to go to the beach and they came walking in. I have not received any kind of help from customer service other than for them to tell me they have no control over their subcontrator. I don't know what to say other than it was a total nightmare. For what I pay for service for the past five years I expected a lot more of them

Ihotka, if you have a problem w/QT's refund process you should post your concerns over @ QuickTime Feedback.

Double Billing and no help from the Chat System

For 12 months now I've been billed for 2 accounts. I contacted the chat system about this and I was told that while her terminal couldn't fix it she would have someone else contact me later about canceling the one account without getting penalized for canceling that account early. I was in on the ground floor with the Creative Cloud and got the first 12 months at 30.00. It looks like to me when they bumped me to the 50.00 a month they didn't just change my one account but just created another under my email and started billing me for both.
"Sharan: This subscription cancellation case will be forwarded and you will receive email within 2-3 business days regarding the same." Is what I was told in case # 0211874112.
But what I got in an email from Adobe is this.
"With this response, we believe your issue is resolved and have therefore closed your case 0211874112. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed."
It wasn't closed, nothing is resolved.
HELP PLEASE! This is getting ridiculous, I'm a small business and I don't need to be blowing my time on trying to get a big company to stop stealing from me.
Stealing my time and money and this point.
-Russell

So far the answer is "we can't do anything wrong, we are Adobe" followed up with "your an idiot and if you keep bothering us we're just going to keep charging you"
How does such amazing software have such utter failuers in the field of support.

Finished my composition but it's too big, I need to scale to a fixed height and width - help?

Hi everyone,
This is quite urgent - I've finished my project in Edge Animate, but it is too large and needs to be scaled down. I tried to place it in a separate DIV element in the HTML and scale it down with the CSS but this doesn't work.
I want to scale it from the 1024px wide it currently is down to a fixed width of 800px. Can anyone help me do this? All of the tutorials I have found are to do with making the composition responsive to the user resizing the browser, and this isn't what I need at the moment.
Any help would be greatly appreciated! Thanks!

Can you explain a bit further what you need this for? Are you just trying to center the Stage on your page?
Asking because when writing out this script I ran into some weird browser issues setting the transform origin to the center (IE and FF IIRC). You can give it a shot though by changing the transform origin in the code to:
“transform-origin”:”50% 0″, (for all prefixed instances)
Not guaranteeing results, but you can try
Sarah

Adsl and vlan help

hello, im new to ccna .
please any expert help me in this sinario,
router 1721 with one wic-1adsl ,i have adsl conection with irb static ip.
the router connect with mannaged switch through a trunk port.
the switch has 2 vlans one for the static IPs and the other for private lan.
i need the private lan to be able to go to internet please any ideas.
the router configuration is as follows:
Building configuration...
Current configuration : 1272 bytes
! Last configuration change at 16:50:18 pc Fri May 10 2013 by admin
version 12.2
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname BELCO
boot system tftp c1700-k9o3sy7-mz.122-15.T17.bin 62.x.x.7x
logging queue-limit 100
username admin privilege 15 password 0 HES2010
clock timezone pc 0
ip subnet-zero
ip cef
bridge irb
interface ATM0
no ip address
no atm ilmi-keepalive
pvc 0/35
encapsulation aal5snap
dsl operating-mode auto
bridge-group 1
interface ATM1
no ip address
shutdown
no atm ilmi-keepalive
dsl operating-mode auto
interface FastEthernet0
no ip address
speed auto
interface FastEthernet0.1
description LAN
encapsulation dot1Q 1 native
ip address 192.168.1.10 255.255.255.0
interface FastEthernet0.2
description WAN
encapsulation dot1Q 2
ip address 62.x.x.7x 255.255.255.248
interface BVI1
mac-address 0000.0cc9.fa98
ip address 10.186.10.106 255.255.255.252
ip classless
ip route 0.0.0.0 0.0.0.0 BVI1
ip http server
ip http authentication local
bridge 1 protocol ieee
bridge 1 route ip
line con 0
speed 115200
line aux 0
line vty 0 4
privilege level 15
login local
transport input telnet
no scheduler allocate
end
so vlan2 can go to internet because it has the same subnet with provider but vlan 1 canot go internet.
so how i can make all vlans go internet(the router has only 1 fastethernet port)
thanks in advanced for any help.

OK, so you need to take IP from your public range and assign it to loopback interface.
OR you can use on both subinterfaces private addresses and entire public range use for PAT, statc NAT or what ever, it depends on your reqiurements. How many devices do you have on 62.135.115.72/29 subnet?
If I were you, I would choose second option because in first option you have to lower subnet mask on Fa0.2 from / 29 to /30 which leaves you with only 1 host on this LAN segment!!!
This configuration will ensure that subnet 192.168.1.0/24 will access internet with public IP 62.135.115.72 and subnet 192.168.2.0/24 will access internet with public IP 62.135.115.73.
And you still have 6 more free public IPs for what ever you will need them (static NAT, static portforward. VPN,....)
interface Loopback 72
ip add 62.135.115.72 255.255.255.255
ip nat outside
interface Loopback 73
ip add 62.135.115.73 255.255.255.255
ip nat outside
interface Loopback 74
ip add 62.135.115.74 255.255.255.255
ip nat outside
interface Loopback 75
ip add 62.135.115.75 255.255.255.255
ip nat outside
interface Loopback 76
ip add 62.135.115.76 255.255.255.255
ip nat outside
interface Loopback 77
ip add 62.135.115.77 255.255.255.255
ip nat outside
interface Loopback 78
ip add 62.135.115.78 255.255.255.255
ip nat outside
interface Loopback 79
ip add 62.135.115.79 255.255.255.255
ip nat outside
interface FastEthernet0.1
description LAN
encapsulation dot1Q 1 native
ip nat inside
ip address 192.168.1.10 255.255.255.0
interface FastEthernet0.2
description WAN
encapsulation dot1Q 2
ip nat inside
ip address 192.168.2.10 255.255.255.0
ip access-list extend NAT_ACL_1
deny ip 192.168.1.0 0.0.0.255 192.168.1.0 0.0.0.255
permit ip 192.168.1.0 0.0.0.255 any
deny ip any any
ip access-list extend NAT_ACL_2
deny ip 192.168.2.0 0.0.0.255 192.168.2.0 0.0.0.255
permit ip 192.168.2.0 0.0.0.255 any
deny ip any any
route-map NAT_MAP_1
match ip address NAT_ACL_1
route-map NAT_MAP_2
match ip address NAT_ACL_2
ip nat inside source route-map NAT_MAP_1 interface Loopback72 overload
ip nat inside source route-map NAT_MAP_2 interface Loopback73 overload
Best Regards
Please rate all helpful posts and close solved questions

Blacklisted IP and no help from Verizon support

According to http://whatismyipaddress.com/blacklist-check my IP is listed with no less than 4 blacklist entities.
My browser was recently prevented from connecting to one of my own client sites (that website's host actually alerted me to this blacklisting), which has since been working, but I have no way of knowing how many other websites might deny access to my IP--or even if my outgoing emails are being denied.
BUT THIS IS NOT AN EMAIL ISSUE. This is a blacklisting issue.
Verizon support via Twitter has been ineffective and pointless:
"Since you have a dynamic IP, we're unable to whitelist your IP at this time. ^JGG"
And Verizon phone support consists of wading through phone menus, waiting 10 minutes to get someone and then listening to them read their script as they fumble around completely and utterly ignorant of what I'm talking about. And then getting disconnected--at least 3 times.
I don't CARE if my IP is "dynamic"; OBVIOUSLY my computer/connection is being IDENTIFIED by an IP that prevented me from visiting that site (and who knows how many others) and, thus, Verizon should be able to erase that from my connection and assign a new [dynamic] one.
All I've gotten so far are excuses, technobabble and stupidity. Anything, that is, but CUSTOMER SERVICE. I pay nearly $100 a month for this **bleep**.

All of Verizon's Dynamic IP's are blacklisted from Email lists.
Somegirl speaks wisely on this issue and is correct, IP's that are blacklisted from websites, are typically a result of an out of date bogon filter, and those filters are maintained by the site hosts not Verizon. a "work around" is to simply get a new ip address in a range that your website's host is not blocking. a long term fix is engaging the site host (not the webmaster) and have them update their bogon filter lists.
The blacklisted email thing, though, if that's the issue, then you can't get around that.
In fact, that's such a common practice that this is what a Company has to say about blacklisted IP's that are Dynamic (this company is not associated with Verizon FYI, but it shows the industry attitude about dynamic IP's for Email blacklisting)
http://cbl.abuseat.org/dynamic.html
This IP address is dynamicAs we've mentioned earlier, CBL listings that interfere with legitimate email are almost ALWAYS as a result of virus-infected machines.
The difficulty with dynamic IP addresses is that you may not have had this IP address at the time the virus was infected, so there is nothing you can do to prevent a relisting. Furthermore, the next time you connect, you may well get a new IP address that's already listed.
This situation is particularly common with wireless portals.
So, here the best way to proceed is to avoid having the listing affect you, not remove the listing.
If you have a dynamic IP address, or even just a user of a large ISP, your ISP will have provided you with the name and/or IP address of a mail server you should use to send email. You should put this in your mail reader (or server in some cases) "smart host" or "outbound SMTP server" setting.
Once you do this, you shouldn't be bothered by CBL listings again, and there's no need to delist it.
Even if you could get the CBL to delist it (and we usually do when we're contacted the first time), it's not going to help much in the long run - not only will you likely run into a CBL listing again in the future, other DNSBLs (called "DUL"s) are listing _entire_ dynamic ranges, so the CBL is the least of your problems.
As one example, which we get asked many times about, the DirectWay wireless provider tells their users to set their "outbound SMTP server" to be "smtp.direcway.com". As it turns out, they don't seem to be interested in securing their wireless portal, and supply this to give their users a way around the CBL (and MANY other DNSBL) listings.
Note to ISP staff:The CBL's users expect us to list demonstrably compromised machines. Even if they're dynamic. Do NOT ask us to permanently delist dynamic ranges or any other type of generic end-user pools, because we won't: no exceptions.
The only way you can avoid repeated CBL listings of dynamic IP addresses is to treat the network segment as a NAT'd LAN, and configure your routers to block outbound port 25 from all IP addresses in the range. See NAT information.
It's really pointless to permanently delist dynamic ranges, because "Dialup" DNSBLs (aka "DUL"s) list the whole range anyway.
Solution for email blacklisted customers is different. configure your machines properly using Verizon's outbound SMTP smtp.verizon.com (ssl and port 465) you will be subject to their spam policy's with that config, or get a 3rd party SMTP to use.

No BTSport on BT Infinity - and no help from BT

After paying to upgrade to Infinity, hardwiring my ethernet connection to my BTVision box and activating I still can't watch BTSport.
I have just been passed between 5 different BT departments all saying its not their rEsponsibility to help
Is there anything I can do?
(apparently there is an outstanding order on my account that stops anything being done - but no one can tell me what the order is for or how to fix it)
Really fed up with BT - AGAIN
Wish I'd never bothered - aND WILL DEFINTELY NOT BE RECOMMENDING bt TO ANYBODY EVER

Hi Keirik
I can have this investigated for you.
Send an email to us using the contact the mods link in my profile you will be able to click on this link in the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I was trying to activate my CS3 and got help from chat until he said it was an installing issue. The application opens and then closes unexpectedly.

I just got a new mac and I'm trying to download my Adobe CS3 onto it. I was able to download and then I tried to activate it. I entered the CS3 serial number and then asked for the serial number of the older version. I originally bought CS2 on disc and downloaded it onto my old mac and from there bought an upgrade to CS3. I no longer have the discs or box for CS2 and so I do not have the CS2 serial number. I contacted chat support who helped until I reached the point where I could open the application but then it would quit immediately and say "Adobe Update quit unexpectedly." Then he said it was an installing issue and turned me to the forums. Help, please?

JohnEden I would recommend running all available uninstallers to remove the current installation. The uninstallers are located in the Applications/Utilities/Adobe Installers folder. Once you have ran the uninstallers then please also utilize the CC Cleaner Tool for a complete removal. You can find details on how to utilize the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

Changing customer contact information and seeking help from customer care centre

Over the past few days I have tried to change my email contact address for CC. Have made the change and pressed the button to have a verification email sent. Nothing gets to me. The account works and nothing is showing up even in my junk box. Have then tried to contact the Customer Care Centre... What product? Adobe Creative Cloud. What topic do you need help with? > Sorry. No data available for this product at this time. Catch 22. One might be tempted to say "typical". Not that tempted yet.

Hi Kelli,
It was wonderful of your mother to purchase a Samsung Smart TV for you and I hope that you had a wonderful trip! It is truly disheartening to hear of the damage you state you found when you returned from your trip out of the country.
Per our Return & Exchange Promise and assuming your mother falls under the standard 15 day return and exchange period, unfortunately we wouldn't be able to exchange this TV due to it being beyond the 15 day timeframe, but also as damaged items are considered nonreturnable. I apologize if this news causes you any dismay.
With that said, if your mother should like to reach out as she is the original purchaser, I would be delighted to discuss this further with her. She may either register with the forum to either send me a private message or by sending an email to [email protected] with "Attn: Tasha" in the subject to ensure it reaches me in a timely manner.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

IPhone 5 Data and no help from Verizon Customer Serv!

My boyfriend and I both have the iPhone 5, and an iPad on my account. We upgraded his on the iPad line since it was up for an upgrade. He got his.. and is blowing thru gb's but no big deal, he has unlimited. I had unlimited as well, got my iPhone 5 this week on Monday. I work 8-7 so I'm rarely on the internet or any data using apps on my phone. I started getting messages about using my data, but thought nothing of it, as Verizon sent these to me about a year ago and told me it was a mistake. So today I got a message that I am over my data and receiving over charges!!! So I call- BAM! We took you off your unlimited plan- nope we cannot put you back, it was grandfathered... hi um ya, I never said to take it off, nor did I agree to that... The rep says it was on social media and I should have known this.. I may be unlike the rest of the universe apparently, but I pay 0 attention to social media. Then she says the rep who upgraded my phone should have told me this.. well he did not, actually we discussed my plan (per me asking if their was a way to reduce the bill) and he suggested keeping my unlimited plan..and took my iPhone 5 order! So, since she offered me ZERO resolution or help, I asked for a supervisor.. who was as concerned about my issue as a sack of potatoes! She said you can return your iPhone 5 back to us(I would have to pay the shipping)and we can REQUSET that you have your original plan back, but we cannot guarantee that you will get it back. So I say.. You're telling me that a multi-million dollar company is taking something away, does not have to tell me it is happeneing, and opposed to wanting to keep consumers you would rather me send the device back and not re-new my service for 2 years? That does not seem like customer service, loyalty, or good business to me. She yells.. you can send it BACK and we can try to put your plan back! I had enough at that point- Filed a complaint with the FCC...
Gave myself a few hours to calm down.. in the mean time letting my FB community know Verizon screwed me and to be careful. In which time about 6-9 friends text me telling me they upgraded to whatever device and are getting these charges!!!! SO YOU FAIL TO TELL EVERYONE HUH... WOW... So apparently I am not the only one who was not aware of this when placing the order, and oh yea missed it on social media because you have to listen/watch social media to balance your personal Verizon account... NOT
So I try to call Verizon again to be logical and change my plan since I'd rather not argue with Verizon over a 1,000$ bill for my overages.. This rep tells me I should switch to the 8gb plan, which will actually save us about 30$ a month!! SOUNDS GREAT RIGHT...... Followed by me asking (since the bf has the NFL app and is on it all the time..) How much data does the other =line use? ..... Well he used 6.8gb......ok and I had 2gb... and I went over... lets count this out folks.. 6.8+2= OVER 8! Then that is not even including the data the iPad uses!!
Basically... I am screwed! I can give back the iPhone 5.. that I have every right to have... and pay out the rear for data... or I can give it back to Verizon, and *HOPE* they give me my plan back! In my opinion.. this is a bunch of CRAP!

I also did not know about this change before I ordered the iPhone 5. I ordered the phone on-line and it let me choose the same plan I was already on with unlimited data before I placed the order. Now they are basically saying, "too bad." Did you ever get this resolved?

Aspect ratio issues with SD box and no help from Verizon

I just renewed my 2 year contract which included a free box but a billing screwup resulted in repeated charges for the box. A CS rep credited the account and said I had the wrong box and she would send out a new one.
i had a 7100 Motorola HD box. I have an older television set (that cannot control aspect ratio) and I have never had HD service but this was the box I was sent by Verizon as part of my contract. Why they felt it had to be changed I don't know, but ..... the box they sent was a 2500 SD box which does not give me an acceptable picture.
It's totally random. Some channels are 16:9. Some are overzoomed 4:3. The FIOS channel bar at the bottom is partially off the screen and the content is clipped around the edges. Commercials are totally random in size and appearance.
The # key on the remote does not work. There is no option in Settings to change the aspect ratio.
CS was ZERO help. They concluded that I had to either deal with the scattershot image sizes and clipped image content or go buy another television. SERIOUSLY VERIZON?
I couldn't get an answer as to why the box I was sent by Verizon as part of my original contract that provided a perfectly acceptable image had to be replaced with a box that doesn't provide squat. I have had Verizon service for approximately 7 years with this same television and this is the first time I've been given a box that can't produce an acceptable image and a remote that can't resize. So why now?
This smells like a bait and switch, or an attempt to get customers to pay for an upgraded box for a service they don't want just to get an acceptable picture. I live in an urban area and there is plenty of older equipment in these homes. So are customers like myself just being told even though you pay a significant amount of money for a Triple Play you are only getting 2 parts of the service?
I find it hard to believe there isn't some way to make the box or the remote change the image size. Can anyone help?

why do so many topics go to private section? we need to see how it's responded to in case we have the same problem..
but yes, our 2500 sd box, basically the 4:3 standard non HD box broadcasts to fit a 4:3 TV.. now some channels will have the black bars on top and bottom to accommodate the 16:9 aspect ratio.. you'll notice this if you run the 2500 box on a flat screen.. if you have it in 16:9 ratio on a flat screen it looks stretched.. the only way to watch regularly is in 4:3 mode.. which basically has the image with bars on all sides.. or you can zoom it and lose a portion of the image.. but it's because the box thinks you're using a 4:3 sd tv so the boxes appear on top and bottom so it can still fit the wider image it's filmed in.. so with flat screens you need the HD box i guess.. unless there is something i'm missing but there isn't a setting that i can find to change how the box exports the image for a flat screen or 4:3. I know the HD boxes have an 'SD Override' option.. which i guess tells the box you're not using a 4:3 tv anymore.. but that option is not on the 2500 SD box.. believe me i looked.. but this is all in reverse for your issue anyhow as you're having trouble with the SD box on an SD TV... which yeah, if you run SD the quality of picture is not as good as the HD programming.. so please let us know what they say to do for you.

Illustrator crashes on startup and little help from Adobe support team

Hello everyone,
I would like to share here my frustation trying to install Illustrator on a Windows XP machine and the poor support I got from Adobe.
After download and installing, the application can be launched, splash screen comes, then the main window, and then it crashes with the message "Adobe illustrator CS5 has encountered a problem and needs to close. We are sorry for the inconvenience".
I opened a ticket on the customer support page with detailed information on the error, including the error log. Error signature was:
"AppName: illustrator.exe AppVer: 15.0.0.399 ModName: sccore.dll
ModVer: 4.1.23.7573 Offset: 0001b2b6"
The answer to my ticket was given 10 days (!) later was:
"You can find informations to solve the issue under:
http://kb2.adobe.com/cps/822/cpsid_82252.html"
Which drives to a big page full of various symptoms and solutions in which I am supposed to dig in order to solve the problem myself.
If you encountered such crash at launching Illustrator and found a solution, I would be very thankful that you give me some hints.
Regards,
Fred.

I've been having a similar problem recently. Purchased CS5 Web Premium upgrade last month, loaded it, worked with AI a number of times, then all of a sudden out of the blue, I have the same problem as described above. Message is Adobe Illustrator CS5 has encountered a problem and needs to close. We ar sorry for the inconvenience.
The little window that displays this problem has two options: Send error report or don't send. Here is what is odd: If I choose to ignore the window altogether and not choose either option, I am able to do things in Illustrator. I can open a file, select an object, change it, save the file... All with this annoying window floating in front of everything.
I figured something had gone corrupt so I uninstalled the entire CS5 suite, reinstalled the entire suite. Guess what... same problem. Very frustrating. If it is a fonts problem, my question would be why is only Adobe Illustrator having a problem with it and not the CS5 suite components?
Any insights would be most appreciated...
Mark

Nokia n93i considering buying and need help from o...

i currently have a sharp gx10 and battery life is terrible- i get about 3 days with no calls or camera usage and thats it.
the nokia website advertises a standby time of 9 days plus for the nokia n93i which i like the look of. however reading elsewhere in the forums someone claims that they get 1.5days before recharching and since a firmware update 3 days before charging. this is putting me off. i am wondering if he uses his phone all the time for music and the like or could i expect to get only 3 days battery life before recharging even though i would hardly be using the phone.
can anyone who owns one of these phones enlighten me further?? look forward to hearing from someone

well i recently got a n93i and what they say about the battery is true. it's really bad, espically when there so much to do on the phone you just can't put it down. if i play with it all day at work it'll die around 5 hrs but if i leave it alone and just listen to music and check emails and pick up phone calls *like yesterday* i had more then 70ish %.
as for the firmware update i'm still using ver 10.0.0.25 beacuse the nokia software updater shows that the newest ver when everywhere i read ppl can upgrade to ver 11.XX.XXX
must be Vista =(

Stuck on 'Fixed' ADSL and no help from overseas ca...

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