Subscription not activating & duplicate

I have subscribed to creative cloud and also purchased annual subscription for the Illustrator. However it doesnt show a product in my list and also keeps saying trial expired. So i purchased again and now in my login it shows i have two subscriptions for the same thing but cant activate as i dont have any product key. can you advise what to do and how to cancel one.

Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Similar Messages

  • 3 Months 800 minutes UIndia subscription not activ...

    Ihaveprevious Subscription ended on April1st and due to some payment issues it was not renewed automatically. Now I subcribed for a new subscription today and it is not active yet. Its still showing my renewal date as 25th April but my subscriptin end date as 22nd July, which is exactly three months from today. There is some problem and I request you to please do the needful for the same ASAP

    Hello and welcome to the Skype Community.
    Your Subscription will allow you to call within your Subscription coverage for a total of 800 minutes per your billing monrh. Any unused minutes are not carried over to your next billing month.

  • Subscription not active

    hello all. my subscription to india 800 hundred minutes. minutes are over. i bought new subscription of 800 minutes it will not active. and another time i bought new 120 minutes subcription it is also not active . it is showing in subcription bar. call not working. please help

    Tiwoblo wrote:
    I purchased a 60 minutes 3 month subscription to nigeria for £4.42 today. I received an email stating thay my order has been delivered. I can also see order in my purchase history, however i am unable to make calls.
    Hello and welcome to the Skype Community.
    Your account shows that the transaction today wasn't a new Subscription purchase. It was the renewal of your monthly Subscription which you took out on April 6th 2015. You have used your full 60 minutes allocation for your current billing cycle and the next 60 minutes purchased today will be added to your account on May 7th 2015.
    Please note that your billing cycle starts on the 7th of each month.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Subscription not active still

    My subscription amount every month deducts on 23rd and subscription gets activated only after 26th even my earlier subscription minutes are used completely..
    I am actually stuck and even after paying, I cannot use my Skype subscription. This is really disgusting..there should be some way to prepond the subscription date so that a person after paying can enjoy talking continuously..

    Well I'm no expert but after having similar problems myself I try my best here to help I suppose the system works similar to a cell/mobile contract mins renew on a set date each month. Yes I agree with you there should be a simple motion set in place so if you use your mins then you shall be able to make an early repayment as where mins is concerned the only thing I can suggest is perhaps buy some credit to use as a back up so it's there as emergency, buy the skype unlimited package which I must say is a little dear up front but in the long run u save a little bit or maybe perhaps contact customer support. I hate to divert you there because countless times since Microsoft took over the system is absolute garbage if you ask me but they are the only guys that can ultimately get things done on here all you may receive is advice and directed to the scrutiny of the devil spawn of Skype customer support I hope you get your problem solved sorry I can not be of any help
    Adam.k

  • Re: Subscription not active

    hi, i am having the same issue. i have purchased an unlimited worldwide and have a free 1 month trial. It shows up on my account as this sub is active. However when i try to call it says that i need to buy credit or take out a sub. i am going around in circles trying to solve it.
    Solved!
    Go to Solution.

    cazie1 wrote:
    hi, i am having the same issue. i have purchased an unlimited worldwide and have a free 1 month trial. It shows up on my account as this sub is active. However when i try to call it says that i need to buy credit or take out a sub. i am going around in circles trying to solve it.
    Hello
    You have a totally different issue.
    Your account shows that you are calling a cellphone in Ireland. Please note that only calls to landlines in Ireland are included in the Unlimited World Subscription.
    Check your coverage carefully.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Office 365 Developer Subscription from my MSDN subscription not activating

    Hi,
    I have a "Visual Studio Ultimate with MSDN" subscription. As part of the subscription is the bundled "Office 365 Developer Subscription". I tried to activate the subscription 3 months ago but it failed with some temporary error. Now if I
    try to reactivate the subscription, it says 
    "It’s no longer offered by Microsoft.
    You’ve already tried this service. You can sign up for a trial only once.
    The beta or trial you’re requesting has expired.
    The promotion code has already been used."
    How do I avail the benefit of the subscription?
    Thanks & Regards,
    Abhay S
    http://www.bushel.in

    Hi Cindy,
    I have already called the support helpline there 3 times and it was of no use. (My company is based in India and our experience for MSDN support here hasn't been that good compared to US support).
    I got to this forum here via link on "MSDN TroubleShooting and Support" page (http://msdn.microsoft.com/en-in/hh361695.aspx)
    Anyway, I see that this is not the right place, I will look elsewhere.
    Thanks
    Abhay S
    http://www.bushel.in

  • Creative suite 5.5 subscription not activating any more. Keeps on saying "check internet connection"

    For last 2 days I'm not able to activate/work because of this error. Tried to activate it on another PC but still get this error!!
    No more phone support for Creative suite so read the support page for any possible solution. Also checked my hosts file but found nothing unusual.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Subscription not active although I paid

    hi i have a problem i bought 400 min to call iran but i can't see it in my account
    i sent you on your facebook page as a message but i didn't get any reply 
    can you please check that for me ??

    Please visit the link below for possible answers;
    https://support.skype.com/en/faq/FA10416/why-isn-t-my-subscription-working
    Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Monthly subscription still not active after 24h

    what do I have to do to get my subscription become active? I have payed, everything ok (it says that my subscription is valid), but Adobe Flash CS6 says that is has expired!! I am correctly logged in with my ID.
    Please help Adobe! Buying online a subscription means: I want to use it now, not tomorrow!

    Sign in or activation errors
    For anything else contact support directly by phone, web chat, Twitter, Facebook...
    Mylenium

  • I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    Maybe look at this thread:
    Create Outlines greyed out when using a certain font

  • Duplicate clearing not active for id bupa dialog

    Hi ,
    Did data cleansing for temporary id with existing BP id,clearing case id has been generated.
    When i checked case id in "CLEAR_INT" transacton code its giving message "duplicate clearing not active for id bupa dialog"
    and not able to enter into the screen
    Can anyone worked on such issue,plz reply.
    Regards,
    PV

    Hello Ricky,
    So the ASA NAT;s that server to a specific IP on the inside and also to a public ip address on the outside....
    Now when you connect from outside you get that error message.. Does that happen with all the connection attempts??
    Regards

  • Export PDF subscription is not active

    My Export PDF subscription is not active after 48 hours.
    Is it normal?

    Try to Contact Customer Care
    [topic moved to ExportPDF forum]

  • Bridge's parent application is not active

    Hi,
    I've suddenly come across a problem with Adobe Bridge where it isn't allowing me to open .CR2 files into Camera Raw. When I right click on an image in Bridge, an error message pops up:
    "Bridge's parent application is not active. Bridge requires that a qualifying product has been launched at least once to enable this feature."
    Originally, I opened Photoshop CS6, then File > Browse in Bridge. I've have opened ACR hundreds of times on this computer so I don't understand why it wants me to open it to be able to use it. I've opened a RAW file from Windows explorer, but when going back to Bridge, the same error occurs.
    Does anyone know what the problem is here and how to fix it?
    Running Windows 7, Photoshop CS6 64-bit, ACR 7.1, Bridge CS6 64-bit.
    Thank you!

    Then, in Bridge, I get the dreaded "Camera Raw blah blah blah" message when trying to open files in ACR by pressing 'cmd-R' or going to File > Open in Camera Raw.
    This seems related to an old thread and I'm using email to read and write to the forum. Can you clarify a bit more about the blahblah?
    You stated that it happened suddenly this morning and also mention a subscription trouble with the creative cloud. Did you use Bridge after the trouble was solved and it worked but stopped this morning or was it directly after you reinstalled everything?
    Did you already try the obvious restart Bridge holding down option key and choose reset preferences? The Clean tool is not deleting everything Adobe has installed before.
    And double check on the updates, the application manager sometimes has a mind of its own, especially when having multiple language versions installed, it only updates the language version set in preferences.
    And check PS the About Menu
    for about PS it should say 13.1.2 x64
    and about plug in / camera raw it should say 7.3.0.71.
    And in Bridge About Bridge it should say 5.0.2.4
    Can you confirm this and can you also report what other applications you have installed from the creative cloud.
    And since I changed to OSX 10.8 I can't check myself, is 10.7.5 the latest update?

  • Payment made but credits/subscriptions not on acco...

    Payment made but credits/subscriptions not on account Options . Checked Order status is Delivered. ‎ You have made a purchase of credits or a subscription. But the Skype credits has not arrived on my Skype account yet respectively the subscription is not active.

    Obviously by all the complaints about payment being made and not being credited which, is my problem. You clowns at Skype are begging for a competitor
    B

  • Synchronization from vendor to business partner is not active?

    Hi there
    I am busy performing data migration of business partners and vendor accounts and have hit an issue on the last step of linking the uploaded BP to the uploaded Vendor.
    On execution of the transaction FLBPC2 (Link Vendor to Business Partner), it issues the error "CVIV_UI015 Synchronization from vendor to business partner is not active" which I believe is a product error because:
    1. I have configured BP to a new internal number range (and all other config requirements)
    2. I have configured a new Vendor account group with an external number range which is a duplicate of 1. above
    3. I have enabled BP to Vendor synchronisation in "Master Data Synchronisation" (from BP to VENDOR).
    I have tested my configuration successfully by creating a business partner via transaction BP and extending him to a vendor in a company code perfectly (works like a charm).
    My data migration process includes:
    - Creating a business partner using BAPI BUSISB990/FSCREATEFROMDATA.
    - Creating a vendor using the external number given above using a recording of FK01.
    - Linking the two using a recording of transaction FLBPC2 (Link Vendor to Business Partner).
    I am not trying to synchonise a business partner from vendor, but to synchronise the vendor via the business partner (which works using transaction BP) when the issue is received.
    Any ideas as to why I cannot do the operation manually which works via automation and why the error is not appriate?
    Regards
    Joe

    Good morning,
    I had a similar problem and solved by disabling
    the integration of the PI / XI of the PPO.
    To make sure that the PPO is working properly.
    You can check this setting by BUPA_CALL_FU transaction.
    Checks if the items are BUPA_OUTBOUND_MAIN and BUPA_OUTBOUND_REL
    integration of the disabled for PI / XI, according to the objects you need to be replicated.
    If they are uncheck them and rerun your tests.
    Use MDS_PPO2 the transaction log to check the copy of BP
    to the Vendor.
    I hope it helps, Good luck,

Maybe you are looking for

  • 2-way handshake fails / "hanskake failure"

    I'am trying to set up a 2-way hanshake with a server (Nortel Alteon SSL Accelerator). I have the client certificate on my keystore as well as the CA Root certificate in the signers. My java client works just fine if no client authentication is requir

  • Problem in additional tab page in cprojects

    hi all, i have created one additional tab page through spro settings in cprojects application. trasaction : spro collaboration projects -> global enhancements -> Define field groups for customer fields. here it is giving me option to apply this field

  • New MacBook Air 4HDD/11/40000000: SATA(0,0) Error

    My new Macbook Air has just produced the above error after running the Apple Diagnostics test, both the short test and the longer test. I've had problems since opening the box two and a half weeks ago. I always do a clean install, so after installing

  • Waking up the zombie threads

    Hi, I have a few clarifications on how to display the tooltips in Gantt charts. But the questions regarding this go unanswered. How to configure Tooltips for Project Gantt charts Re: Resource utilization gantt chart popup So somebody out there who kn

  • Mathematics Program Help

    I'm looking for a program that provides decimal to fraction conversion with infinite floating point precision. The program listed below is not infinite precision, but is the best I have been able to find so far. I e-mailed the gentleman who has a web