Subscription not renewed and cancelled by Skype

Hi, I have had a supscription for Unlimited Worldwide for a few years and I received a message today that my subscription was not renewed and also that it was cancelled (it expires in 2 days). When I tried to get a new subscription to avoid disruption in my service the payment was denied when tryin to pay with a different card. I cannot tell why this is happening, the card info is correct and was verfied on Sype's site. Please advise. Thank you.

There seems to be a problem withdrawing money from your card. If you have confirmed that there are no restrictions on your bank side then please file a support request as guided here: https://support.skype.com/faq/FA1170
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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lcs81 wrote:
I susbcribe on Monday 13 October 60 mins to call to malaysia landline. on 15th oct, the 60 mins finished. I add another subcription of 60 mins. order is deliver, payment is charge to my credit card. but i still cannot call OUT!
Hello
You have a monthly Subscription and have used your full 60 minutes allocation for this month. The new allocation of 60 minutes which you purchased on October 15th 2014 will be applied to your account on November 14th 2014. In the meantime you can continue to call by purchasing some credit.
Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi,
I know it's bit confusing, but I'll try to explain it in more detail.
In 2010 you purchased Unlimited US&Canada for outgoing calls and Online Number for receiving calls:
Unlimited US & Canada 12 months $30.48
Online Number, 12 month subscription $30.00
In total it is 60.48USD
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Basically, your calling subscription is extended till September 2012 and if you wish to receive calls then you will need to manually extend your Online Number as explained here: https://support.skype.com/en/faq/FA10365
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Subscription not renewed timely by Skype?

I bought a monthly subscription "UK 60 minutes" for 12 months on 08-Jan-2012. 15 minutes are offered by Skype for buying a yearly subscription, so it makes it 75 minutes per month. My payment of 12.28 euros has been accepted, and I used my subscription in January without problem. In February, I used all my 75 minutes. Today, 08-Mar-2012, I cannot use my subscription as my account page says "You have used all your month minutes, use your Skype Credit to make calls" which is what I did. Just under that quoted phrase, it says, "Renews on Mar 6, 2012". Apparently, something is wrong as we are today well past this date; I'm sleeping or someone else is (at Skype?).
Thank you for any idea to solve this by myself though it seems the ball is in Skype playground.

phield7 wrote:
My 75 minutes credit now shows in my Skype account. What I'm uneasy with is that I'm not sure what caused my problem to be fixed; it seems to have been solved without my doing any thing afer I sent my first post. Is it a time zone setting? Or is it because someone at Skype did something? In this case, many thanks.
Hello,
There was a small delay in our control software for applying minutes to some accounts.
Apologies for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My subscription not renewed. plz help

My subscription renewal date was yesterday. but till now it has not been renewed. plz help. i need to make calls. . ..

metty3 wrote:
My subscription renewal date was yesterday. but till now it has not been renewed. plz help. i need to make calls. . ..
I think you may need to contact customer service regarding that matter.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Subscription NOT WORKING AND TIME WASTING

I bought Skype premium subscription but still not able to call anyone.. . It says I don't have skype credit ? Does it require activation?? It say its active

jamesperri wrote:
1. I bought Skype premium subscription but still not able to call anyone.
2. It says I don't have skype credit ?
3. Does it require activation?
Hello,
1. Which version? Only the 3 and 12 month versions include the Unlimited USA/Canada Plan.
http://www.skype.com/intl/en-us/prices/premium?intcmp=CS-Upsell-RightNav-FA10868
To/within which country are you trying to call?
2. That message usually indicates that you are attempting to call outside your Plan coverage.
3. No.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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I have a monthly subscription which was supposed to be renewed today i.e. Aug 13, 2011. Payment for the same was already done 10days back and the same is reflected in purchase history. However, the minutes haven't been added yet. How do I get this rectified?

Your minutes were reset 17:13GMT and your account should confirm it: https://secure.skype.com/account/
If you still can't make calls please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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thanx

What exactly is going on in this forum? I thought skype has someone to be looking into our complains and grievances. I started posting this issue since 18/03/ but nobody seems to be looking into it. Not even a single replied from one of the staff. I wish I had not paid yearly subscription up front. Because this is really getting on my nerves. I need somebody to answer me, at least I deserve that.

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phield7 wrote:
My 75 minutes credit now shows in my Skype account. What I'm uneasy with is that I'm not sure what caused my problem to be fixed; it seems to have been solved without my doing any thing afer I sent my first post. Is it a time zone setting? Or is it because someone at Skype did something? In this case, many thanks.
Hello,
There was a small delay in our control software for applying minutes to some accounts.
Apologies for the inconvenience.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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skypefordummies.blogspot.com

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Thanks for your report and sorry to hear about your problem with your Skype number. We're currently looking into this issue and try to resolve it as quickly as we can.
Regarding your second support question: This Skype Community is a user helping users community. If you want to get in touch with Skype customer service please follow the instructions here: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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Subscription not renew

Hi
my subscription suppose to renew today 17 december as my first was on 17 November but i still cant make a call!!!!! please help
thanks

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Why do I have to cancel my Skype subscriptions jus...

For several years I have used a prepaid reloadable Visa debit/credit card to pay for my Skype subscriptions. My current card expires at the end of November, so I have now been issued a new card and it is active. My new card has the exact same account number. Only the expiry date, and my private security code, have changed. I am not able to just update the expiry date of my credit card in my Skype account settings as there is no option for that in those settings. In order to use my new credit card I have to delete my old credit card information. However, when I was about to do that I got a message that in order to delete my old credit card I must first cancel my Skype subscriptions. This makes no sense to me. I do not want to cancel my Skype subscriptions because I do not own any other phone so it is essential to me. Also, I have a Skype call-in number that I want to keep. If I am required to cancel my subscriptions in order to add my new credit card, I will lose that number, which will be a major pain in the ass for me. All I need to do is provide Skype with my new expiry date of my new Visa card, but there is no easy way to do that. Why not? And why is it so hard to get any answers from actual Skype employees? Why does Skype treat long-time paying customers like this?

Hi Bobebele
The trial would expire after 30 days and you would not have to cancel it.
In case you would like to uninstall the software, please follow the below steps:
Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.
Do one of the following:
In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
In Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the onscreen instructions.
IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Select Remove Preferences, then Authenticate as an Administrator and follow the onscreen instructions.
Regards
Akshay

Subscription not renewed and cancelled by Skype

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