Subscription plan changed without my knowledge

I purchased an international calling plan to talk with my family and paid for a year in advance. It was working great for the first 4months and now it charges my skype credit account. I chatted with someone that was on the help line but never heard back. Can anyone tell me how i can resolve this or who can i speak with? Otherwise i guess I have just wasted alot of money.

Robert78250 wrote:
At first I made the mistake of calling billing. They said I owed what the bill said. Here is some advice. NEVER talk to billing about a disputed bill. Logic has no room in the world. Pay the bill is all they understand. Here is some more advice. Try to find someone in the company who can understand the situation . They will try to fix the problem. So far I am still searching for that person. I am also searching for others who are dealing with this problem. I have probably spent about eight hours on the phone on four separate occasions. The issue is- how did my plan get changed and when will they correct the billing.
If I can offer a reasonable guess: you said that you were on an unlimited calling plan and then you were moved to a 700min price plan; this tells me that you may have had an additional line requested or a consolidation of price plans, if you already have multiple lines. Did this occur at all? My reasoning is this: the 700min price plan is a family share, which normally requires two or more lines of service. If you do not have these extra lines or if you did not request a new line or an assumption of liability, then this would qualify as an error. I hope this helps.

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Unlimited plan changed without authorization

>> Subject edited for brevity and duplicate post removed to comply with the Verizon Wireless Terms of Service See My Unlimited Plan changed without my authorization! <<
Message was edited by: Verizon Moderator

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

Can your Mail Preferences change without your knowledge?

Recently I noticed that my sent messages were gone, all but about 4 weeks or so. I checked account preferences on my MacBook Pro (fully updated to Mavericks) and it had "Delete Sent Messages From Server" set to "Never". My other iMac also set to the same setting. 2 iOS devices syncing to the account.
It continued to happen. I called Apple. They remotely rebuilt my email. Still did not repopulate Sent folder but did repopulat Inbox.
I called a week later (today) and went back to look at MacBook Pro mail preference settings on the accont and it had been changed from "Never" to "After One Month" (??!!??)
I didn't make this change, nor anyone in my house. Could this have changed in some way without my knowledge? I can't get my emails back (thanks Apple!!) but I don't want it to randomly happen again. They insist I am crazy and the only way it would have changed is if I, after a decade with the same preferences, went in specifically to change it.
Is this possible? Or am I truly losing my mind???
anyone?
Thanks Caroline

Ken2024,
I can understand your concern. I want to make sure that everything is okay with the account. To get the unlimited removed from the account normally a person would have to request a plan change, upgrade a device on the account, or if you had to activate a basic phone on the line for a period of time. I can always review the account for you in full detail if you would like. I have sent you a Direct Message. Please respond back to that direct message and we can get account specifics. I hope to hear from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport

Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

I am desperately reaching out to anybody that may be able to help me with this situation.
I don't want to give up hope, but I feel that it may be a battle that I cannot win.
This is my story...
A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go."
A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe. I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

My data plan was changed without my knowledge or consent, and now I cannot get it returned.

I started getting overage notices, and when I looked it seems my unlimited data had been changed to a 2GB plan. (I haven't signed any new contracts or bought any new phones, or done anything to the account). I have been trying to get my plan re-instated and am being told I cannot. I'm not sure what I can do. I've been with Verizon for many years, and had planned on remaining with them but I am SO frustrated by this. If I cannot get this mistake fixed I am going to switch to another company. Any ideas?

What seems to have happened is that my sister went to look at phones, though she didn't end up getting one. But in the course of the visit the rep was recommending alternate plans to her that he said would better suit her usage. Somehow he ended up canceling my data plan. This occurred a couple of weeks ago, and I tried to get it fixed right away.

My Unlimited Plan changed without my authorization!

I went online to place an insurance claim on my phone only to discover that the insurance I have always had on all my phones with you guys is no longer on my plan. When I called to find out what was going on and why the insurance was removed I was told I never had insurance even though I have 5 lines and amazingly this is the only one that doesn't even though when I purchased the phone in the store and told the rep yes I want insurance. Not to mention my phone was replaced like 3 times already. Yet you say that that was a manufacture default and done within the first year. NO one wanted to help with this issue until a rep finally told me what I could do was upgrade my unsmart phone line and then transfer over my phone number. This way it wouldn't cost me as much as it would to purchase a new phone for full retail price. I was then assured that this would in no way what so ever affect my unlimited data plan. Keep in mind this is very important to me seeing as to how I drive over the road and love to watch movies. I after speaking with my wife decided to go with this and when the phone arrived I called to activate the phone. I again was assured that my unlimited data was not going to change and that everything would remain exactly as it is with my plan. However I soon started to receive text messages saying that I had exceeded my data. I called to find out what was going on only to learn that my plan had been changed and I was put on a 2GB plan. I was even told that the system did it automatically and that due to recent company changes my plan could not be restored. Upon talking to another rep I was told that if I returned the new phone I could then reactivate my old phone and that verizon would change my plan back since I was given the wrong information. I am now told that you can't restore my plan without sending another request and even this one may be denied. I have done everything that is asked of me and now not only am I getting the run around I will now have a bill around 1,000 dollars due to data overage that I was assured would be back billed and taken care of (now we don't know if that will be possible) all you can tell me to do is wait. I think I have been as patient as I can be. I am already not going to get the phone that I payed for and was promised due to an error on verizons behalf, but now it looks like I am even going to be out of my unlimited plan. This is all do to lies, deceitfulness on your part (Verizons) just so you can get people out of there unlimited contracts. I am already nickeled and dimed for everything. When will enough be enough? Is it to much to ask that you fix a problem that you created? Is it to much to ask that you give me what you said and guaranteed me you would. Instead I even get to pay a restocking fee for the phone that I had to return to try and resolve this matter. So Verizon messes up and I get to pay Quadruple for your mistake! Please tell me how this is fare and why it is that you can not or better yet will not take care of this issue. At this point if my service can not be restored and the things you have promised and guaranteed can not be given to me as so specified by your representatives then I think I will take my 3 lines of service (since I just cancelled 2 of the line which would have made the total 5) elsewhere. Yours Truly, Forever Given the Runaround

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

Plan change without consent then charged to change it back

what a mess. Att changed my plan now they are charging me 126 bucks to change it back

My orginal plan with unlimited dadta was changed to a shared data..without my consent when I asked to have it changed back the next bill showed a charge for changing it back .... but after an hour on chat yesterday I finally got a credit to my account. And my account knock on wood is back to normal.

My website has changed without my knowledge

I'm new to support communities and submitted a question without the proper information, so here goes again. My website is joanhauck.com. All of a sudden, it looks like a blog with extraneous material inserted and a download button, none of which I had ever put on the blog and had never seen before. Can anyone tell me what has happened?
Also, I would have replied to Old Toad, who commented on my original question, but I can't figure out how to do it, without starting an original discussion. Can you also explain this process? Thanks

joanfromgreenbrae wrote:
My website is joanhauck.com.
Joan ~ Just a tip: Including the prefix will make your website clickable:
http://joanhauck.com
joanfromgreenbrae wrote:
Also, I would have replied to Old Toad, who commented on my original question, but I can't figure out how to do it, without starting an original discussion. Can you also explain this process? Thanks
Make sure you're logged in to the Support Communities and display the thread you want to reply to. Then locate the particular post to reply to and click the Reply link:
...And there are some tutorials HERE.

Home number changed without my knowledge. Want my old number back.

I have been in touch with Verizon's phone representatives ever since moving into my new apartment. Most recently, my home number changed after I cancelled digital voice service and got Verizon to put me back on my old service. The new number that Verizon has me on is not even recognized as a Verizon number! I talked to Britney the other day and was told that she would call me after getting permission to change our number back to what it was before. This current number sems like the temporary number that Joanie gave me during my FIOS installation. When I called Verizon again this morning to check the status of my inquiry I was told that they can't change my number back because it's unauthorized and that the number is not even Verizon's. My home number has been hijacked and I AM HELPLESS. Everyone says one thing and I am stuck with a number I didn't even ask for. Please help me get my old number back. This is not right.

Good afternoon Nahid,
Can you send us this information in a private message so we can look further in to this please?
~Jess

Keyboard changes without my knowledge

My keyboard on my Elitebook will randomly change on me, making it impossible to type. It's almost as if the shift key is stuck, forcing a period to be a ">", etc. I don't know how it changes, or how to fix the problem--my only solution is to reboot the computer. Suggestions on how to fix this annoying problem? It happens about once a day and is driving me crazy!

@littleyellowb
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

How did my security questions get changed without my knowledge?

Last week, I got an email from Apple Support that my security questions had been "updated." The questions have been changed, by ?, and I can't answer them. What happened?

OK thanks. They just get lots of these questions every day, probably thousands.
... I may have to resign myself to having unanswerable security questions.
That won't work as a long term strategy. You should request iTunes Support reset them for you.
Go here:
https://expresslane.apple.com/
Navigate the columns as follows: All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Compose a thoughtfully worded email explaining your dilemma, and politely ask to have your security questions reset. There are over 400 million iTunes account holders and Apple receives a great many of these questions every day, so make sure yours is easily understood.
You will receive a confirmation email immediately. Check your email spam / junk folder for it because a humanoid should respond in a business day or two. You may need to provide some more security-related information before your questions can be reset. These back-and-forth emails may result in a week of correspondence before it is fixed.

HT201303 My Security questions had been changed without my knowledge, how do I reset them?

I received an e-mail saying my security questions/answers had been changed!!! So I changed my passwords but when I went on to apple the security questions I wouldnt have even chosen, so didnt no the answers!!! Help!!! Can they be changed or reset, as I am concerned my account has been hacked!

HI...
The email was more than likely spam.
Report this issue to Apple using the email form here > Apple - Support - iTunes Store - Contact Us
Identifying legitimate emails from the iTunes Store
Apple ID: Tips for protecting the security of your account
Help for changing your the security questions and answers > Frequently asked questions about Apple ID

Language being changed without no knowledge

How to set my language back into Chinese in App Store now it suddenly change into Malay . How come?

Have you checked Settings > General > International? And does your required language register there as you wish?
Edit Just realised yours is an iPad.
Message was edited by: seventy one

TS2446 I don't know why my iphone 5 has been disabled. My passcode lock has been changed without my knowledge and I attempted several times to unlock it. What should I do to enable my iphone 5 again?

Pls help

Disabled device due to entering wrong passcode?
You will need to connect the device to the computer that you normally sync to and you should then be able to reset the device and re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the device into recovery mode :http://support.apple.com/kb/ht1808

HT5699 i am from Lebanon and they did disable my account because of authorization they did my cousin without my knowledge, and i did change the password of my account and the webcard used please can u help me to know how to get my account back

i am from Lebanon and they did disable my account because of authorization they did my cousin without my knowledge, and i did change the password of my account and the webcard used please can u help me to know how to get my account back

http://www.apple.com/support/itunes/

Subscription plan changed without my knowledge

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