Sun Tech Support

Why does Sun charge an ungodly amount of money for tech support? Even Micro$oft charges a fraction of what Sun wants, and half the time they don't even charge you if your problem turns out to be a software defect?
The problem of creating SQL Server 2000 pooled JDBC datasources in Sun Java System Web Server has been posted all over the place (this board and others) with no resolution. Obviously some defect in either the product or the documentation. Yet Sun wants $1500 from me to resolve it?
Forget it, I'll go with Apache and Tomcat.
Just wanted to get some other thoughts out there about why should I chose Sun One over other servlet containers?

Searching with "ConverterRule]{faces-config/converter"produced positive results.

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Why doesn't Verizon do something about their tech support?????

Verizon Tech Support is definitely outsourced to call centers outside the country. They are quick to offer an apology to your problem, but they make it very apparent that it is your problem. If you do not do exactly as they instruct you to do, they will happily close out your ticket, and your problem still remains unsolved. I have been through the ringer with them on more than one occassion about the same exact issues. Each time that I call, I have to go through the same song and dance, eventhough it is the exact same issue that I have contacted them about before, and the issue is clearly on their end and not on my system. On one occassion, I sat and argued with a gentlemen in Mexico that my issue wasn't fixed. They said it was fixed. I said it wasn't, and I would loose my DSL connection while I was on the phone with him. Another instance, they disconnected my DSL because I have dry loop service and my home line did not have a dial tone, so the techs came out and disconnected everything. Tech support was a joke then as well. I was on the phone for several hours trying to convince them that it was an issue on thier end and not mine.They claimed that I had to be home for the repairman to come out, but I did not have to be home for them to come out and disconnect it in the first place. Because I would not go through all their trouble shooting steps, they would close my ticket out and my problem would remain my problem until I would call them again. It took an act of God for them to come out and get things reconnected again. I actually feel physically ill now when I have an issue with my DSL because I know what it will entail just to get the trouble ticket set up. I have had the operators claim that we have a bad connection (after being on the phone with them for over an hour). They claim that they will need to call you back, but then they never do. When I call back and check on the status, guess what, my trouble ticket had been closed out.   This past instance, I called and complained about a slow connection. The same exact issue that I contacted them about over a month ago. After going through the song and dance again, they claimed that someone would call me back in 24 hours, and no one has. I have complained to the FCC and the State Corporation Commission on more than one occassion, but it seems as if it just business as usual for Verizon. {please keep it relevant} I think that is the only way that they will get the message that what they are doing just isn't going to cut it anymore, and they need to make some changes. I have cut my home phone line with them because of their lack of service. If I had an alternative to DSL available to me in my neighborhood, I would gladly take it so I could finally severe all ties to that company. There has to be something better than business as usual.

{please keep it relevant} I contacted tech. support on Sunday about my slow internet connection. I was pulling 52 kbits/s on a 3M service. This is the second time that I have had this issue. The last time I contacted tech support about this issue was about a month ago. I went through the same song and dance without any resolution.  Somehow the next day, my connection was corrected and I was getting my 3M service again.
This lasted for a month. I called Sunday, 10/11/09 about a slow connection again, Same issue, only able to get 52 kbits/s. Yet, I had to set through the same old song and dance with Verizon tech support. We did things like clear my internet explorer cache and cookies and run a speed test, when I already told the foreign gentlemen on the other end of the line what my connection speed was. How is that going to help improve my connection speed????? At the end of it all, I was told that I would be contacted by a senior tech support specialist from Verizon within 24 hours. Sure as the sun shines, it is now Tuesday, 10/13/09 and I have yet to hear anything from the senior Verizon tech. support..   The kicker is that I am not at all surprised by this. This is now the norm for Verizon. Yet, I still pay my bill. I am still under my contract.
I am going to make a prediction. Next month about this exact same time, I will be contacting Verizon with the exact same complaint, a slow interner connection, and I will have to go through the same old song and dance and have to do things like re-boot my modem and clear my internet explorer cache and cookies and run a speed test, eventhough I have told the foriegn guy from tech support that I have already done all this. Then, they will promise that someone from the senior tech support from Verizon will give me a call back within 24 hours and I will not hear from anyone.
{please keep it relevant}
{edited for privacy}

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

For those of you with a Windows computer and the iOS device is not syncing or showing up in iTunes. here is a known solution that has been working for tech support!

I know this seems to be an emerging issue ever since the update to iTunes 11.1.4, some iPhones or other iOS devices are not showing up in iTunes or syncing. I'm not sure if Apple really knowns of this issue, but tech support has a (mostly) sure fire way of resolcing this issue. It's only for Windows computers though.
Go to the article http://support.apple.com/kb/ts1538 and follow the Section 5 Verify Apple Mobile Device USB driver is installed. When you clik on that section, go to your version of Windows (it seems to be happening mostly across Windows 8) . And then to the section: If Apple iPod, Aple iPhone, or Apple iPad is listed.
The gist of what you need to do:
Windows 8 (since it seems to be the most affected) move your cursor to the upper ight corner of your screen) and click on the Magnifying glass. Type in devmgmt.msc and this should bring up the Device Manager. Onc eyou are in the device manager, look for the "Portable device" or "Universial Serial bus Controller" list, and you should see the "Apple iPhone/iPad/iPod" listed. Onc eyou see it, right click it, choose "Update software driver." Now, IT WILL SAY THE DRIVER IS UPDATED. I CANNOT STRESS THIS ENOUGH. Select "Browse my computer for driver software." Onc eyou choose that, select "Let me pick from a lsit of drivers on my computer." You should see the option "Have Disk." Choose that. Again, I KNOW you do not have a physical disk, but the file we need is already on your computer. After Hard Disk, choose Browse again. Follow this file path to the file we need: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.. In the Driver's folder, you should see the "usbaaple" or "usbappl64" (if you have the 64 bit for Windows). Double click on that file, and hit OK. The file should install, and once it's finished check your iTunes!!! You may want to unplug your device and plug it back it before doing all of this. I REALLY hope this works for you all as well!

How can I change my file extension from m4p to something else? I have had no success being able to play or burn my purchased music. I keep getting error 2122. If I can change the format I should be able to move it to another player or at least burn it in Nero. Thanks.
Angie

Never again!! The worst customer service!! Tech support etc..

I purchased the note book mini for Rogers Wireless. It has the built in rocket stick.. I signed a 3 yr contract and paid 100.00 for the mini. I pay 48.56 a month for the wireless service. My note book was maybe 3 months old. I came home for a long weekend to find the mini not working would not turn on and if it did turn on the screen was black.. After being on the phone with tech support for almost 3 hours they had me taking apart the mini doing things that i felt were not my job to do.. They then told me that they would send me a ups box to send it for repair. Oct 12 was when it was sent out. Today is now the 26th of Oct. I have been on the phone with customer 3 times since the 12.. I could not for the life of me understand their broken english I ask to be transferred to someone that knew what they were doing they could not even find any info on my case #. They would just keep transfering me to other people then I would have to say the same thing over and over. So today I spent 2.5 hrs on the phone with them again. I was wondering why the status of my mini was that I owed them 359.00 for repair. They had no idea why this was and that they would call me back,. I asked to speak to a supervisor and he told me that he is to busy to talk to me!!!! I was like are you kidding me.. HP is a JOKE. so not only did I get f@#k on the mini I am in a 3 yr contract with the thing and it dose not even WORK...
I will never ever ever buy an HP ever again.. Back to apple for me

Should of taken it back to Rodgers for an exchange.
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Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

My 5th generation iPod touch is not loading music copied from cd's. Restore only temporarily works and backup erased them from the iPod (with tech support watching).

I have had my iPod touch for only 3 weeks and it keeps removing the audio files from cd's that I have ripped to my iTunes library whenever I sync it to my computer. I don't have an issue with purchased material through iTunes just music files from my cd's.
I am frustrated and here is why:
First issue I had was the day it was purchased. That was fixed with help from tech support. I had to restore it to the factory settings and it downloaded all the music just fine. However...
A week later I purchased some songs on iTunes and proceeded to sync my iPod to get the new songs on it. Well, a great purge began of the cd files for the first time. I had to again restore the iPod to factory settings, go through the whole process of setting up again, and it downloaded all my music. Another week goes by.....
I go to listen to my iPod yesterday at the gym and all the cd files are gone again. I haven't synced it in a week and I don't have it set to sync over the WiFi. But, amazingly and miraculously, the 3 songs I purchased appeared on the iPod without syncing at all. Strange, so I go online to chat with support and:
He says to restore the settings. I told him I was going to have to do it for a 3rd time in 3 weeks for the same issue? So we try doing a backup.
The backup didn't work and he got to watch on my screen the audio files listed as being on my iPod (all songs show but only purchase play mind you) go from the total to just the total of the one's purchased. I get an "oh my."
I am then told to uninstall iTunes and all related Apple software and that should fix it. If not I should contact them again.
Well, that didn't work so after work it's again having them attempt to help me "fix" my issue. This has to be a software issue with iTunes.
This is a ridiculous issue and shouldn't be so hard to fix.
Who can tell me how to fix this properly so I don't have to reset my iPod every few days or week if I buy something?

Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If still problem try on a another computer to help determine if computer or iPod problem.
The take action accordingly. If iPod then get Apple to exchange it at no cost.

Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!

I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up.   They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me.   Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4.   Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime).   However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc.   / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!

I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents.   Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.

I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

Adobe Reader opens PDF files, nothing else.

Verizon tech support for FIOS - how to get around the attitude.

Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Very strange Issue, and cannot find a reasonable solution or Tech Support help / Will PAY for HELP !!

So, without going into great details that cannot reasonably be explained, the scenario goes a little like this:
When editing a PDF, and with nothing else open on the computer, Adobe Acrobat Pro XI tends to "hang up" and become unresponsive. The only plausible solution is to force command and restart Acrobat in hopes it will open correctly the next time. Sometimes this works, other times - nope .. Does not resolve the problem. So - can anyone recommend a solution? I have contacted help and they had to to delete a Adobe Preference file, and this seemed to work while I still had them on live chat. Once offline, it happened again.
Here is the really weird thing, I thought that I fixed the issue (as I am doing this for my boss on his Macbook Pro) and was able to quickly edit a PDF .. but when I handed the computer over to him - literally in only 2 minutes - he proceeded to edit the same document and was not able to. He got the never ending rotating circle of death
So - that is problem #1
Problem #2 is with the inability my boss has to use CC offline. I have personally reconnected to our CC account and verified all settings, and when I perform my tests at the office, everything seems fine and all programs work as should. However, he is now on business travel and says the "Trial Expired" keeps popping up. What is going on? This is literally frustrating him and me with what little knowledge I can assist with resolving the trial expired issue. How many days can you be offline with CC? Tech support says up to 99 days .. Clearly 4 days is ridiculous and I am not able to duplicate the scenario when I have his computer but what would it work for me and not him?
I just need to resolve this whole Adobe Acrobat issue as to finally get it resolved and fixed once and for all.
BTW, called in outside computer help from a local company - and the computer guy was working to get it fixed, but it seems even with live chat or phone support - it has now been escalated to Tech Support 2 .. This make any sense or logic? I believe he has uninstalled and reinstalled Acrobat and now it is only creating more issues. I think he tried to install a trial version and activate the subscription but it failed.
Any HELP? We are desperate and I'll even pay via PayPal to get a resolution to this problem if any recommendation leads to a solid solution. Guaranteed !!

Actually I also noticed that usual heat with wifi and game play.. However this was extreme heat. I wasn't able to hold it for long time and had to drop it.
So can that bulge can be ignored and should I start using it back again. Though that bulge appeared after that heating issue.
Beside the hardware, safety would be my bigger concern. Perhaps because I have heard few incidents with mobile phones where battery generated heat and caused some defect in bodies and continued use resulted in a blast in battery causing physical harm.
So if its advised to try it by charging 100% and monitoring backup time or any other advise.

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

Flash 9 doesn't work and has no tech support

I am at my wits end with the macromedia Flash 9
player. I have been trying to fix the problem for weeks and have
been negecting my children to fix Flash 9's mistake and there is no
phone support for the Flash 9 only internet tech support. I keep
emailing tech support with my problem and they keep sending me the
same generic email that says" clik here to uninstall and then
re-install" I tried that like a million times so I send them a
email back saying do not send me that email again it does not solve
my problem and they respond with the same email. I serious think
the tech support don't even read the emails. I EVEN TRIED USING
CAPS AND IT STILL DIDN'T WORK!
MY PROBLEM:
I tried installing the flash 9 player a few weeks ago when
Myspace prompted me. now I cannot see anything I keep going and
uninstalling and re installing and now all I get when I click
download now where the install video is suppose to be I get " mark
so I read the tech note
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4a8d52ae
I did the regedit suggestion and it still did not work. I was
having trouble also removing the program from my add/remove program
in my control pannel and removing the safe versions seemed to help
that. I finally found a link that seemed to help me fairly
sucessful download Flash 9 which is
Close any Explorer/Internet Explorer/Firefox windows you have
open
Close any anti virus soft you might have running:
1: download
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_active_x.msi
2: Click Start>Run and enter
c:\windows\system32\macromed\flash\UninstFl.exe
3: Run the file you just downloaded
4: Go to Start>Run and type in regsvr32
c:\windows\system32\macromed\flash\flash9.ocx
This suggestion seemed to solve my " problem now the only
thing I need to over come is as I download the flash 9 it says it
sucessfully down loads but then I get a dialog box that says:
Error 1904
C:/windows/system32/macromed/flash/flash9.ocx
failed to register HRESUIT - 2147220473
contact your support personel
I think if I can figure this out my problem will be solved
can anyone help me?
If not I hope this helps someone.
I have given up all hope this is my last ditch effort.
Please help me!

Thanks for your answers so far.
@Xaver:
No I have win 7 clean install (instead of Vista), which is the reason I tried the workaround I linked to.
@nifer:
No yellow bangs in the device manager, and, even more important only one entry called something like "Toshiba virtual modem" under "modem" in the device managaer (I thinkthat the four entrys for the 3g moduldrivers should be under "modem" in the device manager)
- Is it possible to check this powerrail without having to disassemble the whole notebook? Where is the modul located?
@xardas: I think it has, at least the guy who sold me the (used) notebook said so. The model Number begins with ppm70e, which I believe is the specific model of m700. There also is a sticker with a "wireless WAN IMEI" and a number at the backside and a slot for the sim-card behind battery-pack, which both would be very suspicious for a notebook not having a 3G modul.

Does Adobe have a tech support contact for Flash on browsers?

I am looking how to escalate to Adobe Tech Support but paying 29 bux an hour for some recruited college Grad that knows to little doesnt suit me.
Bought an HP Quad and it had Win7 home so poorly installed, configured, overloaded with junk, would not backup, when it did backup and create a repair disk they wouldnt restore. HP's preloaded Win7 build both IE8 and Firefox were crashing with both BSOD and Browsers not responding and dying. Firefox never responds to anything, Microsoft indicates is an add on problem but I think it can be a flash issue although it occurs much more on Wiin7 (ANY Version) for 32 or 64 bit. I have been screwing with this for a month screaming at Microsoft and Mozilla but its a waste of time.
Microsoft forums are polluted for Win7 browser BSOD and Browser halting then crashing posts, there answer is disable add-ons. I cant surf the net without add ons so that is a stupid reponse of finger pointing, giving appearance that Msoft, Adobe and Mozilla dont communicate. No company will take ownership and drive the issue to find the root cause and where ever that cause is make them fix it, Msfot, Adobe of Firefox.   so what do ya do?
    The HP PC with horrible preload of win7 finally died and killed the build but Microsoft was equally useless in helping me repair that preloaded junk even though the OS is theres.    I BOUGHT real disks because HP couldnt support the mess - HP couldnt support chewing food let alone the mess they place on PC's with 90% asian parts with old drivers.   Eleven escaltions starting on DAY 1 of ownership of a Pavilion. Hundreds of crash dump error reports sent to Firefox has still gone unresponsed, as they employ the 5th ammendment ,method of silence without support and Msoft remove all add on is laughable but proves HP. Firefox and MicroSoft wont assume responsibilty.
This sucks as all three gloat and boast about a HIGH levels of support and awards won for support but it is all myth, and laughably a lie but I still want it repaired.   28 years in IT - retired I feel qualififed to make the observation.
I never attempted to contact Adobe but I get redirected after seeing the warning about 39 bucks an hour to answer a phone for a freeware add-on.
Does anyone know of have a escalation path to a real person at adobe or department beause tthis site redirects from the ASK Adobe Support link meaning I cant even mail a question to then, Already a BAD sign but the driver is free, but they wrote, and millions are having issue so where is there support - Why bother writing the addon if people cant even ask a question.
So does any know if they support the flash add-on without charging?     a Glitch they might want to know about is flash 10.0.0.1 shows in Win7 Event logs as version 0.0.0.1 and I have logs showing that an addon report from the DEP (Data Execution Service) saw an add-on go to a non executalbe memory region whenthe only add-on I have is flash.
Google for IE8 Browser Crash 566,500, Win7 Browser crash 1,500,000, Firefox crashing 587,000, Firefox flash crash 1,420,000, Adobe flash crash 1,820,000,   are 4,615,500 google posts found for one issue and I know there are more than that failing but Im sick of the whole thing so adobe is my last gasp.   Please respond if you have a fix or path to escalate to adobe.
Thanks.
What a mess that no company so far stands up willing to take ownership of this just to find the root cause.

I don't have a definitive answer, but I would guess you won't find a tech support service dedicated to the Flash Player since it is free software and customers apparently have problems getting tech support for the products they buy. But here are a couple of things worth considering.
Try posting/looking thru the Flash Player forum...
http://forums.adobe.com/community/webplayers/flash_player
Try submitting a bug report...
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Sun Tech Support

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