Superdive problem - and broken support website

I have a MATSHITADVD-R UJ-825 in my imac g5.
This afternoon it stopped accepting discs. They sit in the drive for a while and then are ejected again. This is true even when booting, so it is impossible to re-install the system.
The Troubleshooter recommends replacing the drive - which is easy enough.
Except that the page at the end of the troubleshooter, where one files in the serial number of the mac and the country, is broken. It points (at least for UK people) to a page which then says "Looking for something on Apple" or something similar.
It is, in other words, seemingly impossible to order the necessary spare part though the website.
I can't see a better way to bring this to Apple's attention, so I'm posting here.
Nicholas

Nicholas,
Apple will not reply to you through this site. You are better off trying to locate a phone number for your country and contact Apple Support via the phone.

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Dreamweaver cs5 problems and adobe support close the case on you

I emailed Adobe support with the message below and they closed the case on me and told me to go over to the developers connection website and open a case there. Well of course there is no where to open a case there, it brings you back to the normal support pages, so I opened a case again!
This is just one of the flaws in Cs5 I've found from intensive useage yesterday.
1. Hangs for nearly 2 minutes if you use an external link to ny file like jquery in the header of the pages - detailed below
2. Sometimes when selecting a related file it says "not on server" and actually tries to open ANOTHER ftp connection listed. It switches connection and then says"not on server" - well of course not....because it just changed to another server! However many time you change it back, it won't have it.
3. The pop up css is a good idea but not well thought out. I have to right click to get inspect but when I roll over the areas it doesn't show the css in the css panel. If I right click and select to show the code, it shows me the css, I then have to click it to select it in the left column. All very long winded... WHY NOT JUST CLICK AN AEA ON THE LIVE VIEW PAGE AND IT SHOWS THE CSS THERE INSTANTLY TO EDIT?!
4. On first open after a quit and relaunch, or restart, switching from normal view to live view hangs Dreamweaver for over a minute before live view is displayed.
Very very buggy and I feel I have paid for a beta version.
Hello I now have Dreamweaver CS5.
It has MAJOR flaw.
If a webpage contains the code
<script type="text/javascript"
src="http://code.jquery.com/jquery-1.4.2.min.js"></script>#
It takes over 1 minute to open each page after launching
This is caused by the 'related files' facility
THIS IS TOTALLY UNACCEPTABLE in software which is this expensive.
All design companies such as us use jquery.
Please fix this flaw asap or supply me with a fix. Turning of related files
helps but if I was to do that what would be the point in
having that facility? (which I am paying for!)

Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
- This is a valid point I've come across before and reading up on it I found it was said that the site in question was on cloud servers, mirrored etc. The link I posted was from someone elses post who was having a similar problem. I personally use the flowplay/jquery main link which has ALL the jquery plugins/effects so whatever is used on that page works.
http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
2. "Sometimes". That is the key word in your statement. Sometimes it happens, sometimes it doesn't. What happens when it says "Sometimes not on server" and what happens in the other times. What's different? It's usually hard to believe it's random luck. But developers in a bug report need to know these things. What's different about the file(s)? Is it with certain file(s), type(s), etc? How would it open another FTP connection, do you have multiple FTP locations defined within one site definition?
I probably used the wrong word in 'sometimes' - A better description would be "some of the related files". When live view is on the right and code on the left, related files across the top. If I hover my mouse over the files, it tells me where they are. This info is incorrect on 'some' of the files, not all of them but about 8 out of 10.
It shows the file as being in the folder of another account in the site defs, but its not in there, it's in the one I'm working on (and which is live in the ftp file window). So if I click on the file to view it, it says its not available, and asks if I want to download it from the server. That doesn't work because it then tries to switch the ftp connection to the other site and download.
I thought it was muddled so I removed all the ftp sites and set up just one, the one I was working on. But that didn't work... it then thinks the related files are in "unnamed site 1" - anywhere but looking in its own folder or on its own ftp server!
4. You seem to be referring to Question #1 here so that is answered.
"Please fix this flaw asap or supply me with a fix." - So you are saying Please fix this flaw with a patch or give me the patch. Again, this sounds like you want to file a bug report and not create a support request.
- Accepted, you are right, its a bug report, just they directed me to the developer website and I kept ending up here, so began to believe this is where I should be posting.
"All design companies such as us use jquery". - While I wouldn't be so quick to say all, but rather most, I would say see my answer to #1. Why make your site dependent on someone else's?
- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-)

CS3 Licensing Agreement problem and Bad support

I purchased the CS3 Web Premium and have used to create web pages for my business. This product has stopped working 4 times! "Licensing has stopped working". #1 The first call to the support was bad, after being directed to the adobe website and given minimal instructions, the person hung up. I eventually unistalled and reinstalled it. #2 same error 2 months later, same bad support, spent over an hour on the phone without resolution. Did the install again. #3 the person was helpful and we worked through the adobe site, downloaded a fix. #4 which was 2 days later and right now CS3 is down again. I have spoken to Rose, she tried to help and emailed me info, hung-up. Sean gave me the same info and when I told him that I did it already. He hung up on me. The next person kept asking someone behind her what to do next, she passed me to a supervisor and he emailed me information. I followed that and it STILL DOES NOT WORK. I called back again and spoke to another helper, she was surprised that it did not work yet, gave me the website and hung up on me. "Licensing has stopped working" My online business needs updating and this software does not work! I have asked this to be bumped up to a manager. 3 times they said I would get a call back. Nothing yet. Is there any help out there. I plan on posting this information on every blog and website until this is fixed!!!

Welcome to Discussions Jerry - your first problem should be helped by resetting the SMU. Shut down, unplug everything from the computer, remove the power cord. Wait 15 seconds, replace the power cord, then start the computer.
Your second problem could well be faulty RAM, since most memory is sold with a lifetime guarantee, I suggest you return it to the vendor and get a new stick. You can also run Rember, let it loop dozens of times unless it immediately reports a fault, and see what it says.

MX440 problem and MSI support

I am experiencing problems with a new MX440 and cannot resolve it. I attempted to submit a request via the MSI website, but it never returns a response once the information is submitted. I sent an email to the support account - no response. I posted in another thread where other people experienced a similar problem (MSI Clock). The only resolution (in that thread) was to install Win98.
What do I do? I think my only option is to return the card and NEVER buy another MSI product for myself or a customer. Does anyone have any other suggestions?
Problems:
1. Most games will not play properly, or will only play for a few minutes. Including the games provided with the card. "No One Lives Forever" flickers really bad and locks up (or blue screens). Similar behavior with Giants, Diablo II, et al.
2. The "MS Information" and "MSI Clock" Display Properties crash the control panel application with the following error: "An error occurred while Windows was working with the Control Panel File c:\winnt\system32\desk.cpl". I am not able to view or modify these settings.
3. Live Update Fails with a VBIOS.DLL failure.
4. 3D Turbo crashes the IE 5.5 window when started.
I upgraded the bios on both the MB and video card. I installed the latest drivers for the video card. I've tried every combination of scan rate, screen resolution and 16/32 bit. I prayed.
It's only the 3d apps or apps that are video intensive that have a problem. All other applications work great.
My Configuration:
ASUS P4S333 Motherboard Rev 1.xx (Award Medallion V6.0 BIOS - revision 1006C - 4/19/2002)
300W power supply
Intel P4 1.7GHz
256 MB SDRAM
MSI MX440-T AGP (PCI Mode) Bios V4.17.00.24 / nv4_disp.dll v6.13.10.300
ViewSonic GS771 Monitor running at 1152x864 32 bit 60H scan rate
Creative Labs SoundBlaster Live 5.1 sound card
Windows 2000 Professional
DirectX 8.1

Hi ,
It seems I have the same problem than you; in addition I also have a ASUS P4S333 motherboard; running XP Pro.
Well my problem is really with 3D games, all of them, even those distributed with the graphic card. I am trying to get help from MSI and ASUS on that problem; before going back to the shop for getting a replacement card to test it will change something or getting a new card.
what I have tried is NOT installing MSI drivers since it adds some option in the display menu and constantly crash it when they are selected (MSI info and MSI clock)., got driver directly from MSI from 27.xx to 30.xx, try them all with "no one lives forever" and Medal of Honor with always the same results....freezing screen after 5-30 minutes of games.
I was wondering of a fan problem, that the GPU will get too hot , and you will get the typical freezing bug; however, if the image remains frozen (almost, because it is still working, but it is really slowwwwwwwwwww.), the sound is still playing properly, so the CPU is OK; it seems to be hardware GPU problem....
Did you solve your problem??
if yes what was the solution
Thanks in advance for your answer
Eric
PS: please email answer to [email protected]

Many problems and Apple Support isn't coming up with answers

Bought an apple tv yesterday. Am not happy.
I was on the phone with a tech for 2 hours yesterday. He had to guide me through upgrading it's software. But he couldn't resolve the problem I have with renting a movie on apple tv. Had me send an email to support!!!!!
Pictures and music sync and work fine. What doesn't is this:
1. Attempting to play a purchased tv show (sync'd from iTunes) on apple tv, after I select the tv show on the apple tv interface, apple tv gives me the following message "apple tv is not authorized to play this content."
2. Apple TV does not allow me to rent movies, it gives me an error message that it does not recognize my apple id or password. I assure your, after many tries with the tech rep on the phone, I know I didn't type it in wrong.
3. Apple TV is not able to access iTunes to authorize sync'ing a movie I rented on iTunes. I don't think this is even sych'ing. Please don't tell me that iTunes rented movies are not enabled to be sync'd (not a feature?).
4. Apple TV searches on YouTube gives the error message "content not found cannot communicate with YouTube please try again later."
Apple TV does play trailers for the movies available to rent. I expect this means it is able to download this off the internet.
So anyone want to try to beat apple's supports next 24 hour window for suggestions. It will be very much appreciated.
Other details:
cable internet (tv, tele, internet all in one package)
Airport express (cable modem goes direct to the Airport express)
iMac sunflower OSX 10.3.9 (yes I know its old (5 years), but it still works fine - directly connected to airport via cat5a ethernet connection, no airport )
MacBook OSX 10.4.11 connects via airport.
Canon MX300 connected to airport express via USB.
I'm in NY with a USA apple id.
Computer was purchased and used in the UK before I moved back to the USA
Thanks,
Dan
Message was edited by: longtalltexan

I had such a strange experience.
I bought 2 160GB ATV's to replace my original 40GB. One worked, right out of the box using wireless.
The other, using wired Ethernet couldn't connect to Apple store to rent movies as described in many posts.
I tried putting it on wireless. I tried removing WEP. I downloaded the newest update. I reset the machine by taking out the power for 1/2 hour and then coming back.
I gave up after 2 hours.
I took it to the apple store today and replaced it and the new one worked right out of the box in wireless mode. Go figure.
Apple support was useless.
--Jeffrey

Problems and PDF Support

I noticed that the iPod touch supports PDF documents, or at least the one I tried out. The iPod touch can read the PDF manual for itself.
A couple of problems I've discovered:
1. Live Updating bugs.
2. Inability to listen to music while doing certain other tasks (i.e., web browsing).
3. Inaccurate volume control -- it seems as if the whole volume bar from 0+ to 1/5 is the same volume.
Other than that, I am pleased with the interface of the device. I must say that I like it more than not, and I'm pretty certain that the mentioned problems can be fixed with firmware updates in the future.
Also, I don't believe that my screen is one of the defective ones.

blitz_nerd wrote:
I noticed that the iPod touch supports PDF documents, or at least the one I tried out. The iPod touch can read the PDF manual for itself.
So, are you accessing PDFs through Safari? I am very happy to hear this!
gary2400

K7T Pro V1 sound problems and CPU support

I have a K7T Pro V1 motherboard.
I can´t use onboard sound, because when I try to locate it (Windows 2000) on Add New Device, appears blue screen and text "Hardware malfunction. Call your hardware vendor for support. The System has halted".
What I can do? ?( ?(
I also would like to know why this motherboard does not support Duron Morgan processors only Duron Spitfire -versions? :( :(
Thanks for your help!

I have enabled all in BIOS:
OnChipSound Enabled
OnBoardLegacy Audio Enabled
Soundblaster Enabled
The system does not found new device automatically and when if I try to find new device manually, appears that error message and I have to boot the computer again.
I just wonder is the problem onboard?
About CPU´s....
Rob454 told "...theyre not officially supporting the Duron Morgan Cpus".
Does this mean I can´t use Morgans att all (even 900 or 950)?
I mean does these 900 or 950 Morgans also need SSE support?
And if I´ll try to use for example Morgan 1.2 Ghz does it work att all (or read as Athlon Thunderbird)?

WIn7 offline folder problem and Lenovo support there ???

Hello,
on my T61 i do have WIN7 from Lenovo. This is working fine, I just have trouble with the offline folders.
With or without docking station I do have only 30MB datatransfer rate even it is a Gigabit LAN. Even this is slow it is fine for me.
But when using offline foders I do often get the Messager "Synchronisierung ausstehend" (means "waiting for syncronization").
In the offline folder configuration there is the selections "with slow connections work automatically offline", but this is greyed out. I changed it once via gpedit.msc, and it seemed to improve the situation, but now it is the same again.
Additionally the netowork drives are not re-connected once they are disconnected. So putting the Notebook out from the docking station and back again means that the folders are only available offline, even the network is reconnected.
Other than a re-boot I have found no solution to re-connect again!
Does anybody have an idea what I can change there ?
I wanted to ask Lenovo about this. As the win7 is an OEM version from Lenovo Microsoft is not giving any support but says that the PC manufacturer where I got the OS is responsible for any support there.
But the normal Support does not know anything about software issues and whether Lenovo does have any support there ..
Does anybody know if I have a chance to ask this question fo anybody from Lenovo ?
Thanks and regards
Hermann
Solved!
Go to Solution.

Can you browse the internet etc through the network?
I suspect it is not Thinkpad related. Check this post:
http://social.answers.microsoft.com/Forums/en-US/w7files/thread/89442ed7-aeb2-455f-bb42-60f5cf065724

IOS 5 Restore problem and tech support in Apple is not helpful

Apple really screwed up this update process even though IOS 5 may be amazing.
The upgrade process didnt backup my phone before upgrading to IOS 5 and this would be fine if the restore to a previous backup works.
Am getting errors restoring to a previous backup from itunes and I have lost all my text msgs, camera roll, history in apps like whatsapp. Does Apple or anyone eles have a solution to this?
I have called tech support and they have the cheek to suggest that I pay and then come with the ultimate solution that the backup is probably corrupted and there is nothing they can do but to set it up as a new phone.
Has anyone managed to restore their phone to their backup even after receiving the error message/

Unfortunately, you're showing your ignorance: while this board is hosted by Apple, it's just plain old users like you and me that post here. Had you taken half the time you took to compose your verbose post to see how to contact Apple, you would have found that this is where you contact them: http://www.apple.com/feedback/iphone.html.

Bought an app one month ago. Now it demands that I repay the subscription fee for it. Tried to report problems on iTunes and just get referred back to Apple Support website. What do I do?

Bought an app one month ago. Now it demands that I repay the subscription fee for it. Tried to report problems on iTunes and just get referred back to Apple Support website. What do I do?

Micromedex Drug Interactions. The app itself is free. A one year subscription costs $9.99. It worked fine for a month. THen an "update" was automatically installed and it now demands a new $9.99 payment. Thank you.

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

I guess the problem come from me or I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?

I guess the problem come from me but I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?
One more thing. I just update my iphone that my boss gave to me but it seems to be like it giving me some trouble. My iphone was updated not too long and was successful. I try to lock into it and it telling me emergency call. I plug it to my itune and it telling me that the sim card is not valid or supported. So I inserted my sim card that I usually use to call and it still saying the same. Please help me get into it.

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

When I publish my site on one specific page where i've added {tag_pagecontent} I get the error:Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.

When I publish my site on one specific page where I've added {tag_pagecontent} I get the error:
'Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.'
I'm trying to get a blog module going, I've even deleted the html insert bog with the tag in and re-published which then I don't get the error but as a result no blog either. But then I add the tag in again and publish the error comes back. I've used the dev console and it says that my musicians sample.css is out of date but why is it only out of date when I add in html to my muse site?
HELP!!!! I've searched other threads and to no avail I'm publishing so no direct ftp going on. the only thing I changed in business catalyst was the module stylesheet in order to style the blog. I've tried uploading and replacing all files nothing seems to work. the site is here:
http://www.musicstudentsforhire.co.uk/musicians-samples.html
It's only this page as it has the blog on. Also I've noticed when I've re-published occasionally it will show the mobile version on my desktop and not the desktop version??? no idea why that's happening so I've had to turn that off. any explanation on why that is happening would also be much appreciated.

I haven't received an answer as of yet, I'll post t on here when I do. I de-activated the mobile site because it's my clients site so he needs it to be operational during the day. I hope someone gives me an answer soon.

Problem with youtube and other video websites

I have a problem with youtube and other video websites:
Everything is up to date (flash, FF, my plug ins..) but i keep getting freezes when the video loads. I can hear sound but i can only see the first frame of the video.
I've reinstalled flash/firefox or tried updating them again for about 4 times now and my cookies/cache has also been errased which i usually don't do. If i enter FF's safe mode it also freezes.
I hope someone could help out, i've searched for answer on google before and tried everything i saw but it didn't helped.
grts,
agrash

Hmm, so that person had a conflicting plug in.
Problem is that whenever i enter firefoxes safe mode which disables every plug in, i still have the youtube freeze/crash

Superdive problem - and broken support website

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