Supervisor desktop:- Display current skill

Question

Hi All,
In supervisor desktop application, i would like to know, when an agent is in talking mode, the current skill to which he is actually mapped to.
a sample code for the same would be of great appreciation.
Regards
Suhas

Answer 1

I'm making the assumption here that you want to display the Skillgroup and Skill name of the Agent.
You should be able to pull out the Skillgroup object from the agent using the "GetSkillGroups" method.
This method will return an argument array,
          Agent a = null;
            Arguments s;
            String SGout;
            Arg RA;
            CilRefArg CilRA;
            CtiOsObject ob;
            SkillGroup SG;
            int SkillGroup_Number;
            s = a.GetSkillGroups(); // Gets the Skill groups Associated with the Agent
            for ( int i =0; i<= s.NumElements();i++) / / loop through each element in case agent has more that one skill group.
                 s.GetElementKey(i, out SGout);
                 s.GetValue(SGout, out RA);
                CilRA = (CilRefArg) RA;
                CilRA.GetValue(out ob);
                SG = (SkillGroup)ob;  // End result is the Skill Group Object for this element. From here you can get all the data about the specific agent's SKill Group
This is a very rough example, the best place to get this information is in the  CTIOS development Guide
Hope this helps a little