Support Phone Lines!! - Deactivation

Can someone tell me what is going on with Adobe Support. I have been waiting on the phone for more than 2 hours!!!! This is simply outrageous. Every time I call sales, the phone is answered within seconds!! And they either cut me off or put me through to support.
I have a serious problem that cannot be resolved without support. I have not been able to de-activate my CS3 Web Premium product on my previous Mac and now my current install is telling that the usage has expired.
What resolve do I have. I am a paid up customer that cannot use what I have paid hundreds of dollars.
Chris Harris

Yes, Adobe Support stinks. The whole interface with product upgrades stinks.
This company sells products to the Design world, yet they don't think about design when building product upload paths.
The Install folder is loaded with five items, none of which simply says click here to install.
Installation takes a long time, AND, they've got so many caveats dropped into the system that its near impossible to upgrade a product on your first try.
We own CS3 Design Premium. It cost a premium, and therefore if I want to upgrade to CS4 (either in full, or on individual products) it should be a quick and simple process. I'm two hours into it now, and nearly 30 minutes on hold with Adobe (all without a courtesy mention of how much longer I'll have to be on hold).
This stinks. Adobe: FIX YOUR PROBLEMS. ADDRESS YOUR CUSTOMERS. TELL US WHAT IS WRONG WITH YOUR SYSTEM, and THAT YOU CARE ENOUGH TO KEEP US AROUND AS CUSTOMERS.
What gives? World Class company? Or money grubbing cheats?
I'll let others on this forum weigh in.

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Does the IPhone 3G support multiple phone lines?

Looking into purchasing the iphone 3G - does the 3G support multiple Phone lines or numbers? Such as a business and personal number?

You should probably call and ask AT&T, as that would be something that would need to be configured on their end.

What speed can our Phone Line support?

We're thinking of going for up to 20mb broadband service, at the moment we're on 8.
Link Information
Uptime:1 day, 2:53:30
DSL Type:G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]:975 / 3,188
Bandwidth (Up/Down) [kbps/kbps]:979 / 2,288
Data Transferred (Sent/Received) [kB/kB]:0.00 / 0.00
Output Power (Up/Down) [dBm]:12.0 / 19.0
Line Attenuation (Up/Down) [dB]:17.0 / 33.5
SN Margin (Up/Down) [dB]:13.0 / 13.0
Vendor ID (Local/Remote):TMMB / BDCM
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):0 / 0
FEC Errors (Up/Down):4 / 426
CRC Errors (Up/Down):4 / 3
HEC Errors (Up/Down):76,838 / 1
That's our infomation from our o2 Wireless Box, though if we get up to 20mb we're thinking of switching to BT
Questions:
What will our estimated speed be? And, how much can our phone line support? Thanks

Hi, looking at your information and using this http://www.kitz.co.uk/adsl/max_speed_calc.php you should hope to get around 13Mb with an optimum line particularly if the Noise margin (SN Margin) was set to 6dB.
Yours is currently set at 13db which is why your connection is low, some isp's set this hign to maintain line stability.
DSL Type:G.992.5 annex A this tells me your on a 21CN connection that's adsl2+.
You could also use the BT site http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_intcid=con_in... and check your possible/maybe connection.

Equium A60-191: Modem issue - Only analog phone lines are supported

My Equium A60 was powered up when lightning struck nearby and caused the electricity supply to go off and back on.
The OS is XP Home and my ISP is AOL. When I try to access the Net by DUN, I receive the repeated error message:
"Connected phone line is not compatible with this modem. Only analog phone lines are supported."
My desktop computer, which also uses AOL, still connects to the same phone line without any problem.
I have rebooted the A60 several times; changed and tried out 2 phone connnection cables - both work; the phone line works fine; I have reinstalled the driver provided on this site; removed the tick from the box that says to wait for the dial phone; checked out that the modem is in working and on the Device Manager list. All of this is to no avail.
Troubleshooter is suggesting that COM 3 is not enabled. I cannot see COM 3 listed in Device Manager, under Ports.
I have tried Google and ASK with the error message. There are not many posts and it appears that the Toshiba modem is in fact an Agere. This makes seems to be the subject of some of the complaints.
Finally I have uninstalled the driver/modem, AOL and one other DUN connection. I rebooted and went through the process of installing "New Hardware" and AOL. Whilst the modem is enabled and allegedly working... I am still unable to connect to the Net. I reinstalled an additional 'pay as you go' ISP. When I try to dial out on that it generates the error 680. It does this even when the box is unchecked, for wait for a dial tone.
I would be most grateful if anybody could help. I have run out of ideas.
Many thanks.

Hi
You are right, the modem support the Agere Modem Chip.
You will not find the COM3 in the device manager because the modem uses not real com port. Its a virtual com port.
I think you should start the diagnostic tool test and check if the Modem has no malfunction.
Additional you should delete the connection in the Region Select Utility and after new reboot create a new one.
I found also the useful Microsoft article about the Troubleshooting network and dial-up connections.
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/trouble_all.mspx?mfr=true
and here you will find info about the DUNS error 680:
http://www.modemsite.com/56k/duns680.asp
http://php.iupui.edu/~aamjohns/trouble.html#No Dial Tone

Major Problem with Phone Line and Support.

Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Two phone lines on the same SIM card - but which one is active?

I have two phone lines on my SIM card. Of course, only one of them can be active at one time. The switch between them is done through a SIM application which is loaded on the SIM card (supplied by the carrier)
My question is that, sometimes I forget which line is the active one. Is there any way of seeing my active phone line?
All my prior not-so-smartphones showed Line1 or Line2 in the home screen. But i could not find if iphone does this.
P.S. settings-phone-my number does not answer this question, as it always displays the phone number that the iphone is registered to.
Thanks

Your husband needs to put his sim in an iPhone & turn iMessage off to fix this. If your husband setup a support profile with Apple, he can also login to that support profile & remove the phone.

You can have BIG TROUBLE with FIOS (half phone line only)

Hello world,
I got the FIOS mid-September,
and this week it will be one month since my phone line broke for a lot of people (they can't call me anymore),
and Verizon can't do anything to correct their misconfiguration.
So, I am alone, with half of a phone line and with an operator (Verizon) who is doing nothing.
My situation: people from Cox Communication (a famous but local operator in my state) are impossible to call me (when they try they receive the information my number doesn't exist) because I asked to Verizon to keep my number and to move it from Cox to Verizon FIOS (so, I wanted to keep my number, very simple, but impossible for Verizon).
For 4 weeks, I am trying to explain this simple situation but their answer is "all is fine from Verizon".
Does anyone have an idea to solve this stupid situation?
Thanks

Understand that if this is impacting incoming calls from people uing your old "phone" company but not calls coming from other service providers (i.e. non-Verizon but not Cox customers either), then the problem is on Cox's end.
Cox never deallocated your number properly when you ported it over to the Verizon -- so they still have it defined in their tables as belonging to them and when people try to call it from on the Cox network, it goes to a disconnected number deadend.
If this is the situation you have, then you must call Cox and tell them that you "ported your number out to a new provider" and ask that they "release and deallocate" the number from their system as they no longer own it so that calls from customers on their network witll terminate properly. It will take some persistence and you'll probably need to get past the first level tech support person and make sure you get someone who understands the phone network definition process to get them to fix it.
If you can't receive calls from anyone -- except other Verizon customers -- then it's a Verizon problem in that they haven't properly completed the port of the number from your old provider -- who is probably still holding the number in an inactive state. If this is the scenario, then Verizon is the one who has to fix this.

Great....upgraded my bundle and was forced into digital voice. Now I've lost my 2nd phone line

I'm beyond frustrated yet again with Verizon and trying to do an upgrade. I upgraded my bundle and was forced into digital voice. Really didn't care to change my phone but went ahead. So today I wake up to no 2nd phone line or distinctive ring line. I've spent 2+ hours on the phone trying to get someone to get my phone line back and I'm so sick of being transferrred, calls dropped, wrong department, etc. I don't have time for this **bleep**! Plus...the online chat isn't working either. I give up!
If there is a tech person out there that can help me get my line back....please tell me who the heck to call without getting a one hour + run around with no help!
Deanne
Frustrated in Keller

I'm sorry to hear about your phone upgrade issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've moved your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Worst Customer Service Installing New Phone Line

I am experiencing the worst customer service i've ever dealt with. First it took 3attempts to set up a home phone line. Verizon scheduled me between 8am-12pm the first time and came around 2:30, no one was there. Second time we scheduled between 12p-4p, they came around 8:30am. No one was there. Then they wanted to schedule again 5 days later. I wasn't having it, so they schedule next day (Sat) between 8am-12pm. Finally a technician came. He installed a new phone line. I needed this line for my son who was coming home on house arrest. All of this was explained to Verizon. The longer it took them to install the line, the longer he would be in jail. After the line was installed, my son came home on Friday, 7/3. Some time on Sat 7/4 The line stopped working, and 1am he was re-arrested because there was no phone service.Today is the 9th and still there is no service. I sat in my cvar this morning from 7:45am to 1:15 pm waiting for a technician who was supposed to be there between 8am-12pm. After numerous clls to Verizon, and numerous promises to call me back, no one ever called back, and the phone is still not on. I have never had a customer service experience as bad as this EVER! I am so glad I have my wireless with Sprint. I have Verizon FIOS at my home in Jersey, but this phone is in Philly. To top it off, one Verizon employee tells me today that The house arrest equipment doesn't work with fiber optics. Why wasn't I told this when I first ordered the service? I'm still waiting for a Verizon Supervisor to call. My last call, i was conviently disconnected while being transferred to a supervisor. Because of Verizon's no care attitude, now it will probably take another week before my son is released again.

Hi chopsuper,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

EMac modem does not release phone line

I have an original eMac. The modem is capabale of receiving and sending faxing. However, occasionally it does not "release" the phone line causing any incoming fax to get a busy signal and if you try to dial the phone number you also get a busy signal. Unplugging the phone line from the modem port resolves the issue as does restarting.
What can be done to fix this issue besides getting a new modem.
Thanks!

I recall having similar problems with my home pre-broadband dial-up account under 10.1.5. That was blamed on the computer modem and the ISP modems implementing different versions of the same modem protocol (which certainly doesn't say mush for the 'standard' part of the v.92 protocol). That I thought was fixed in later versions of OS X, but you may still want to contact your ISP to ask them if they're aware of other Mac dial-up users with the same problem and if they can suggest any modem commands to add to your modem command strings. You can ask them to check on their end to see if they're receiving the line release command from your modem when you attempt to hang up.
Since most Mac-related questions to ISP support seem to garner a response of "huh?", your other option would be to try dropping the modem protocol from v.92 to v.90 (and if necessary even lower) to see if those protocols are more compatible with your ISP's modem banks.

Has anyone had trouble using Adobe Support on line?

Has anyone had trouble using the Adobe support on line? For two days, I have tried to use the support system which requires a phone call and being put on hold or a call back of up to one hour wait long. Four or five times my call was dropped shortly after the agent began to work with me.. One female agent was unable to find my adobe Lightroom serial # registered, so threatened to drop the call. My # was used a couple of days to download Lt. Rm 3.6. I asked to speak with her manager, she put me on hold, and hung up the phone after 20 mintues. I did get her name in case anyone from Adobe is interested. I tried again and again to get help, but each time it ended in a hang up. Does any one know how to get to an agent who can really help? I am beyond frustration.

Try asking your question here, instead. There are lots of people here with great expertise, even though we don't work for Adobe.
Hal

Inexpensive way to add a phone line to my iMac?

Hi,
I have a Google Voice account now, which I have set to ring my iPhone when someone calls my GV number. However, for convenience, I would like to add an additional (inexpensive) phone line for the same purpose. This phone would stay by my iMac, freeing me to carry the iPhone with me.
I read about Magic Jack, which has a USB connection and provides a new phone number, but I'm not sure how well it works with OSX (it seems most of these USB products are Windows-based). I've also read about Skype, but it seems that this would be overkill for my situation (just an additional phone number for convenience). Adding a second phone line through Verizon is not an option due to the monthly cost. I'm sure there are other solutions out there (like ooma), but I would like to keep the costs down.
Does anyone have a recommendation for adding an inexpensive additional phone number (via USB preferably) to an iMac? I have Parallels, but I don't want to run a Windows VM full-time just to support an extra phone line.
Thanks.
Michael

Gee, thanks.

New 7100i - Provisioning for Multiple Phone Lines

I just received a new 7100i from Nextel, and absolutely need support for two phone lines. Although Nextel assures me that this is supported, I'd expect this to be documented somewhere in the User Manual. It's not, and I am wondering whether Sprint/Nextel has lied to me yet again, or Blackberry has failed to fully document the features available. Can anyone tell me if two-line support is offered by this model? If not, it's going back to Nextel Monday morning...
If so, can I transfer both lines using the Nextel website, or do I have to use phone support via landline to accomplish the switch from my current phone?
Thanks a bunch!

hello,
the question you are asking is not a general Blackberry smartphone function and feature. I think you will have more answers if you post your question on the dedicated board for 7100i :
http://supportforums.blackberry.com/rim/board?board.id=Other_devices
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

ADT cannot seize phone line after fiber installation

I had my phone line switched over to fiber today and now my ADT system cannot "seize" the phone line. It will call out properly but if you are in the middle a call and the alarm is activated it will not disconnect the current call in order to make it's own call out to the monitoring center. Of couse this was working before.
I talked to the tech that installed the fiber and he said his only responsibilty to me was to provide me with a dial tone, period. I also called Verizon tech support and talked to three different people who all told me it was ADT's problem. So now I have to call ADT and incur a fee to have them come out and fix it. So much for Verizon's promise to me that an upgrade to fiber would not cost anything.
Is there anyone is this forum that may have experienced a similar problem? Any help greately appreciated.
Solved!
Go to Solution.

armond_in_nj wrote:... Verizon Digital Voice (if that's what you have and it seems likely that's the case) is capable of using typical alarm system components to transmit alarm system data. Usually the data is transmitted using what's called "Contact ID" data, and usually the connection between the alarm system and the telco lines is handled by a simple device called an RJ31X connector. I suspect that's the case for ADT, but you must check that with your monitoring company ...
Some further thoughts on the issue. Here's a link to demonstrate what's involved in the RJJ31x wiring scheme:
http://wiki.hometech.com/tiki-index.php?page=How+to+Wire+an+RJ31X+Jack
As you can see it appears little "hairy" and in fact there's really only one way to do it correctly. Of course that's what alarm technicians are for, and there's no need for the average user to get into the details.
After thinking about this a while, it occurred to me that what has probably happened in your case is that the VZ install tech never went near your RJ31x connection. He (or she) just did what a normal install requires and got things working. However there are certain requirements for the alarm setup to operate correctly.
The RJ31x mustt be the first device in line after the phone line comes into the building. In old terminology this means that it must be wired in directly after the NID (network interface device) where the phone company hooks up to your house. In this way the alarm can take over the line for all phones downstream.
However with FiOS Digital Voice, this is probably not how your house was connected. I.e., the install tech can connect to your interior phone wiring network at any point and still get all the phones to operate correctly. What doesn't happen in such a case is the alarm is not able to control all the phones downstream, because some of the phones aren't really "downstream."
As convoluted as this seems, the way out is simple: the alarm company must pay a visit and make sure that all your phones are connected (from the VZ ONT) after the RJ31x. This should be pretty easy, and it's really on the alarm company to make it work.
Let us know what you decide and what happens (using your personal service ticket mentioned by Lawrence). Once again, good luck.

What is the hp support phone number?

I am angry that I cannot find the hp support phone number without being sent in circles on their website. Does anyone know their general 800 support line number?

Hi:
If you live in the USA or Canada, call this number... 1-(800)-474-6836

Support Phone Lines!! - Deactivation

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