Surveys assigning to email campaign

Hi Gurus,
I am new to sap crm, after creating surveys in lead management how to assign these surveys to email campaign, please help me, points will be rewarded.
Regards,
Prabhu

Once you have created a Survey you need to egnerate an URL using "CTRLSHIFTF1".
Now use the transaction crmd_email to create an email for where you need to paste this URL
Once this is done you must goto T code crm_mktpl
and then create an campaign
Select the tab "channel" communication medium as "email"
also add the email created in crmd_email to MAIL EXPORT FORM tab.
This way you can attach the survey to the campaign.
Hope it helps.
Cheers,
VeeVake

Similar Messages

Survey Transaction / Email Campaign

Hi Everyboddy!
I've configurated the scenario for email campaign (CRM 4.0) and I have prepared an Campaign and its elements... and attached mail form.
I've some problems at the responses:
1 - When the customer responds the survey, it should be created a transaction related to referred survey, but this is not happening.
2- When the customer responds the survey, I can see only the responses but not who has answered. I've already added the ++ at the end of link, but still doesn't work.
Regards from Brazil !!!
Nivea

hi
regarding your first question yes as soon as customer respond to survey a inbound activity is genreated but you need to do some changes with the BAdi for this purpose if you do not do that it wont happen.
here is the procedure to achieve the same
n SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
just go through this
regarding the second query buddy you wont be able to see which person has responded it is actually the number o hits you count ,so maximum you can see is that in display contact list the count or total number of people who have accessed it or responded to it.
you will only be able to get the name of the customer or customer details when customer respond tyo the survey and same info of campaign against the activity genreated can be found in table.
best regards
ashish

Automated email campaign

Hello all,
We are attempting to setup a simple automated email campaign (CRM 4.0), but we seem to be missing a step.
We have a campaign with a campaign element that has a target group assigned and a channel of Email. We can test the channel successfully from within the Marketing Planner (the email gets sent). So we know the email infrastructure is working.
When we transfer the target group to the channel (either manually or via workflow), an email list is created (as checked by crmd_email_list), but no emails are sent. Is there another job that needs to be run to actually send the emails?
Thanks!

Hi Kori,
please check the TRX SCOT , to see if Mails are sent out correctly.
Over there you have to customize your mail server for the mails you send out.
Particularly check in options "default domain".
Hope this solves the problem. Please reward with points if helps.
AndreA

Hi Email Campaign Management without automation.

Hi,
I am working on Email Campaign management. Where we have created a survey ,Mail form, and a campaign. This Survey goes to the customer via email in form of URL.
How we can capture the responses of the customer. Based on which leads can be created?
Ability to capture survey response in CRM system without using Campaign automation Functionality ??
I am looking for a solution without using the Campaign automation Functionality as it is out of scope of my project.
Regards
Rajiv Sharma

Hi Rav,
I would suggest that you start configuring SCOT as described in:
<a href="/people/thomas.jung3/blog/2004/09/08/sending-e-mail-from-abap--version-610-and-higher--bcs-interface">Sending E-Mail from ABAP - Version 610 and Higher - BCS Interface</a>
Then you can go further on as described in the:
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C22_BB_ConfigGuide_EN_US.doc">Best Practice CRM Campaign Management - Configuration Guide</a>
Regards
Gregor

Email Campaign

Hi Experts;
At the campaign mail form, I've inserted the link generated by transaction crm_survey_suite to acess the related survey.
When the customer receives the email with link to open, there is no MIG associated to the survey.
Is there anything wrong with the link inserted at the mail form??
Regards
Nivea

Hi Nivea,
While inserting the survey link in the campaign mail form, try doing the following steps:
- Click on Insert URL option available in CRMD_EMAIL
- Give the Survey URL
- Select Tracking via Target Site (++) option
- Select Send
When the email is sent from CRM server, the ++ in each URL is replaced with MIG= and URLGUID=. The combination of the two variables in each link provides us a unique way of tracking each link
Regards
Srikantan

7 Day Email Campaign

Hello,
I was hoping I would be able to get some assistance with a problem I've been trying to figure out for a while now. My client wants to do something where if you subscribe to an email campaign of theirs, that it will automatically trigger a 7 day email blast for clients who sign up. As in each day of the week for only 1 week they will recieve a new email from my client about a different topic each time. Is something like this even possible? Thank you very much.
Jordan

Hi Jordan,
That's indeed possible. We call it "email series". You can create 7 of those campaigns, with a delivery day of 0 for the first and 7 for the last, assign the same email marketing list to each campaign and once the customer is added to that list they will receive the o delivery day campaign first, then receive one each day.
See Email Series section in this link http://kb.worldsecuresystems.com/536/bc_536.html#main_Setting_up_a_loyalty_based_campaign
See also http://kb.worldsecuresystems.com/170/bc_1701.html
Cheers,
-mario

When I send a webpage via email, some of my recipients are unable to see it properly. The website was made with iWeb, and a Mac person advised me this was the best way to do an email campaign with iWeb, but it's not working for a lot of my customers - why

I have recently created a website for my family's business. When we bought the Macbook the guy in Apple said the best way to send an email campaign to our mailing list was to publish a hidden page, find it in the browser on Safari, then share it via email, so that is what I do. For most of my customers this works fine, however I have a number of people each month who cannot see any of the content of the email. I have added an 'If you can't see this email properly...' link at the top of the page, with no shapes or images etc near it, but even that does not appear for them.
I am a self-taught novice unfortunately, so haven't a clue what the problem is. I'm not sure of the operating system, but we bought the Macbook in May and it has all the recent updates installed. I have just had a new baby so can't get into the store fdor a one-to-one, so if anyone could explain why this happens / what I can do about it, I would be very grateful! Thanks!

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link."

Cannot assign an email address to SharePoint group (distribution groups)

Hello,
I configured incoming email awhile back in our SharePoint 2010 environment and it works great. I can assign an email address to a list and the necessary contact is created in AD in the OU I configured for incoming email and of course the item emailed in
is added to the list. However, if I try to assign an email address to a SharePoint group to create a distribution group, the following happens:
The following error has occurred while attempting to contact the Directory Management Service: The request failed with HTTP status 401: Unauthorized.
From what I've found on Technet and other resources, if incoming email works as expected, assign an email address to a group should work without issue but this obviously isn't the case. I've dug around in the 14 hive and pretty much the same exact error
is found there (with just a little more detail):
System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.SharePoint.DirectorySoap.SPDirectoryManagementProxy.CreateDistributionGroup(String Alias, String Name, String Description, String ContactCN, RequestInfo Info, DistributionGroupFlags Flags)
at Microsoft.SharePoint.SPGroup.CreateDMS(String dlAlias, String friendlyName, String description, String[] members, String requestor, String justification, Int32& jobId)
Any ideas what this could be? I'd imagine the timer service account has the appropriate permission on the OU as it can create objects for lists with incoming email enabled without issue.

For the issue with group members who are not added during the creation process ...
I followed this Technet article : Configure
incoming email for a SharePoint 2013 farm
But in the paragraph "Configure AD DS to be used with Directory Management Service", I added
delegation of control for the following common tasks :
Create, delete and manage groups
Modify the membership of a group
The distribution group gets created in AD with members in SharePoint 2013 ! It should work with 2010 as well…
PS : Do not forget to set up these rights, not only for the Central Administration Application pool Identity account, but for all
your Web Applications!

Follow-up email triggered on email campaign click

I am wondering if it is possible for a follow-up email campaign to be triggered once someone has clicked a link in the previous email.
For example, I want to send out an email to subscribers of an email campaign, with a link to an informative webinar. I then would like only those that have opened the email, and preferably clicked the link, to be sent a follow-up email (a day or 2 later) with extra contextual information that assumes they have watched the video.
My needs are not limited to this example, but hopefully you get the idea.
How might I go about doing this?

Hi Dayle,
You can't trigger campaigns based on a user's interaction with the e-mail content itself, if it points externally, but you could try to redirect the user to a BC page where you could auto subscribe him to a "follow-up mailing list" before redirecting to the video itself, as per your scenario (or having the video embedded there). In regards to enabling the webform to properly autosubmit the apropriate information, you could build the link by this pattern: http://yourBCwebsite.com/landingpage?email={module_emailaddress}&fullname={module_fullname}. This way the url will be different per each user clicking it, but it will point to the same page. On that page you can prepopulate the subscribe form fields with {module_url,email} and {module_url,fullname}
Kind Regards,
Alex

Hard Bounces from Email Campaigns

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Hard Bounces - Email Campaign

My client sent out an email campaign to 81 recipients. The campaign generated 25 hard bounces. Is there a way to get more detailed information about the reason for these bounces? We are trying to evaluate this result -- a high rate of hard bounces (over 30%) Your reporting does not provide much information.
Thank you.
Catherine

Hello Catherine,
Please submit a case if you haven't already on this so we can investigate further with the following details...
Site URL
Email campaign name
Is this happening with any other campaigns/sites?
If there is any specific domain emails for hard bounce, please mention that.
We'll may need to look into this further.
Thank you,
Sanjit

Simple Email Campaign - Extracting reports

Hi everyone,
I have a simple email campaign running (still active) and I am wondering how you can export the clicks, opens of this campaign. I can't see it in Insights as a campaign and there's nothing in the settings apart from campaign audit, entry and exit lists.
Thank you,
Edina

That's actually a very good point to make. Here's why I think it might not be working. Originally, that "Create a Simple Campaign" option did not exist. That came about during a release at some point last year. Prior that point, the only "Campaign" option was the Campaign Canvas (Create or Open) and the Campaign reporting was setup to be very literal because there are also automation programs in the Program Builder.
So, to make a long story short, it sounds as though Eloqua, for reporting purposes is defying their own literary definition here by treating a "Simple Campaign" identical to the old email send option from the email builder. This being the case, I would recommend that for the time being, you use the Email Analysis reports in Insight to look at the clicks/opens/etc of the campaign. However, it is probably a good idea to bring it up to your Eloqua rep because now that they have expanded the definition of what a "Campaign" is they should be more clear in Insights.

Email Campaign Execution: Contact person Relationship

Hi All,
I created a target group which contains a list of Contact Persons. I am testing executing an email campaign against this target group.
This contact person also exists as a relationship to a prospect.
The email address maintained on the contact person master data may be different from the email address maintained on the relationship. Our end goal here is to execute the email campaing against the addresses maintained on the relationsip and not on the master data. When I execute the campaing, it sends the email out to the address maintained on the contact person master data. Do you know what I can do for it to pick up the email address maintained on the relationship? Is it standard CRM functionality for it to pick up the email address from the master data rather than the relationship?
Any comments/help on this would be greatly appreaciated.
Thanks!
Kiran.

Hi!
I know that has been a while since you two resolved these question, but can someone give me a hint with this?
I'm facing a similiar question... I need to send campaign mails to contact persons (to the relationships contact mails). But i can not see any B2B flag... Can someone please tell me where can i check this field? (I'm working with CRM 7.0 (and Webclient UI))
Thanks in advance
Inês
Edited by: Inês Mendes on Sep 9, 2011 5:28 PM

CRM Email Campaign Report

Hi,
I am looking for a feasibility of BI-CRM report for email campaign.
which can give me following details :
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Can you tell me some datasource or even CRM database table where I can get above fields. Is this kind of data is available in CRM server.
regards
vivek

Dear Vivek,
We can get all the Email related information in 0CRM_ERMS_ITEMS data source.
Hope we can track all the requirements below..
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Best Regards,
Maruthi

How to create activity template for email campaign in CRM 5.0

Hi,
I tried attaching only a simple activity transaction type (Z005) to communication type email in SPRO > CRM > Marketing > Marketing Planning and Campaign Management > Campaign Execution > Define communication medium.
After doing this, I was expecting that when I execute my campaign for channel email, emails will be sent to the customers and activity transactions of type Z005 will be created for each outbound email.
Activity transactions are created, but I think I would like to maintain more details (description, responsible org etc.), which should be possible using activity template.
I am struggling with creating activity template. I created a normal transaction of type Z005 and tried to maintain it as a template (which was obviously wrong), and the system gave me a message that I need to attach a template transaction of template type D.
How do I create an activity template of type D?
Any help would be appreciated.
Regards,
Kaushal

Hi Kushal,
As your are in CRM 5.0 you can create Activity template from SAP GUI. Just execute CRMD_ORDER and select your Activity type (ZOO5) and in Menu click on Extras->Template->Create just enter required details such as (description, responsible org etc.) save the template it will create Activity template number. While creating Email Campaign just enter activity template number.
Execute Email Campaign it should create Activity with required details.
Regards,
Dipesh.

Surveys assigning to email campaign

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