Suspented Account, Customer Support won't help

I am always a very easy going and peaceful person but in this situation I am really frustrated.
To cut things short:
All of a sudden an informal Skype account of mine went off in the middle of a chat actually. I do not keep details of this account as it is associated with a Facebook profile of mine and anyway it's not my basic account.
I contacted Skype Customer Support and among other things I asked why the specific account was suspended, I received no answer whatsoever on that. Instead they got me twice thru a questionnaire procedure where I answered what I could remember.
Eventually I got an email that among other things says:
I understand that you cannot access your account that is linked to Facebook, let me give you the information that you will need to know.
Upon checking on the answers, I am sorry to inform you that it did not match the answers you gave to us during your registration. We cannot verify the account and in that case we cannot assist you further.
We apologized for the inconvenience.
Best regards,
Cherrie B
I need to know what I can do about this. It’s me all right, it’s MY account and further more no explanation was given initially. In the meantime people go on sending me messages there and continue to send friend requests, and there is nothing I can do about it! Despair is the word.
If Skype customer support cannot verify my word on that, can they at least delete the account so that I can create a new one? I need no explanations about Skype privacy statements regarding verification etc, as I already mentioned that it's not my basic account therefore I didn't have any records as I didn’t think that as important and after all I could not predict what has already happened!!!
I will appreciate any help on this and not just a usual answer saying "sorry but this is how things work here". This is MY account created by ME and I did nothing to deserve that in the first place!

No, but.
I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991
Best of luck.

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I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.

I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.

sign out and then back in to your cc desktop app.
if that fails to resolve the problem, Sign in, activation, or connection errors | CS5.5 and later

Hacked Account, Credit Card Fraud, Customer Support Won't Deal With It.

Hello!
I have contacted ''customer support'' twice about my hacked account - answer I have received left me baffled and angry as apparently I have not passed security checks - yet I have passed them when giving the same answers to un-suspend my account!
My account was hacked on the night of 5th July, approx. 3-3.30am on Sunday.
Person who hacked it tried to make continuous purchases (I believe at around 100 pounds in total) using stolen credit cards Visa and Eurocard/Mastercard (Mastercard is still attached to my account as whoever did it just left it there).
They have tried to call numbers in Turks & Caicos and in British Virgin Island.
I have asked ''customer support'' to trace it and deal with it, as in today's day and age it could be terrorist or contract killers using other people's accounts to make their dealings, but both times I was told I have not passed security checks and they won't deal with it.
I do not remember when I've open Skype account, sorry it was years ago.
I also have only 3 contacts on my Skype list from form required 5 (I simply don't need any more).
I have contacted Action Fraud UK in this matter and have made a report. I have report number which I send to ''customer support'' with my second message.
Action Fraud UK have advised me to contact ''customer support'' again and ask again to deal with this unpleasant matter - again ''customer support'' refused.
I am really angry about it and if ''customer support'' (Skype should change their name as they are not supportive nor customer orientated) do not want to deal with it then I would appreciate for someone to close my account as in that case I won't nothing more to do with company who does not take matters like this seriously!
Sincerely
Magdalena

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Customer Support Won't Respond to Emails or Phone Calls. Give up. Need help.

This is the second time I've purchased an Adobe Design product, encountered bugs, and received no help from Customer Support. The last time, with Dreamweaver, several people in our office tried and failed to get help from Customer Support. We eventually had to find a work around on our own. This time, I'm on my own, and don't think a work around is possible.
My copy of ID 5.5 is corrupt. All images place and then export as pixilated and jagged, plus html tags for ePub become corrupted on export. I phoned Adobe Tech Support last week. Spoke to someone in India, who shared my screen with me, and agreed I'm using the program correctly, that InDesign shouldn't be doing what it's doing. He told me he would call back in two hours with a solution. Still hasn't called back. Got an email that my support case was open and that a response was required from me, but when I go to the open ticket page, there is absolutely no information about the case. It doesn't list the problem I've reported, what is being done, nor what type of response they're requesting from me. The only thing on the page is a box for me to type in a message. Did it. Did it twice. No response from Adobe.
I am really getting frustrated here and believe the best thing to do would be to re-install the program. Only problem, I'm a subscription user. I don't have a disk. I also can't locate the page on adobe.com that even says if uninstalling and reinstalling the program is allowed.
Does anyone know how to do this and where to find the page about re-installing Adobe subscription software? Not just the regular Adobe Support page. Already been there a number of times. The actual page where you go to reinstall your subscription software, or perhaps order a disk after the fact.
Thank you. I would really appreciate the help. WIthout fixing this, the software is useless.

No, but.
I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991
Best of luck.

Payment withheld and customer support unable to help

My payment for about $4,000 was withheld this month because of an outstanding $30 app ad campaign balance.
The balance exists because my bank issued me a new credit card, replacing my old credit card on file. Ok, fine, I assumed I can pay the balance and have my payment issued, right? Wrong, the problem is that there is no way to pay the balance. I was finally
able to add my new card as a payment option but even adding the new card as a payment option does nothing; the ad campaign remains unpaid and no payment can be issued.
I've created support tickets and customer support has been unable to resolve this issue, with no end in sight. What few responses I've received from customer support all read the same way: "we are investigating the issue but have no updates for you
at this time". Meanwhile I fully expect my next month's payment to be withheld as well, because the outstanding balance is still there.
Has this happened to anybody else? If so were you able to resolve this? I find it hard to believe I'm the only one who has an outstanding balance for an app ad campaign.
I am half-hoping that somebody higher up reads this who has the authority or resources to help with this. I'm amazed there is no solution for this after weeks. I am simply out of options, I have no idea what can be done about this.

Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
the account will be unblocked during the next monthly swipe cycle.
Please do so before the end of this month, so that your accounts get unblocked before the next payout cycle which is usually in the first week of every month.
If you have other feedback, please do let us know at
[email protected]
Thanks,
Vikram

When loading the program, the loading, circular icon will not stop. It seems like it is trying to load and can't. Since Adobe tech support won't help with version 13, I need your help.

I just bought this and was trying to load it for the first time and the circular icon just keeps flashing like it is trying to load and can't. Most elements come up but I am wondering why it is still flashing like it is trying to load.
At times, the drop down menus will not stay up. When I click on them, they flash and then disappear.
This is not a blank message.

Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

I need to enable my password to make purchases from I tunes. It was disabled because I entered it incorrectly too many times.I reset it but that didn't help. The message is "your apple ID has been disabled". Customer support will only help if I pay $29.00

I need to enable my password. It was disabled due to too many wrong entries. I reset it several times and I can log on to my account info but can't make purchases. The message is " your Apple ID has been disabled" Apple support will only help if I pay $29.00. Help!

Hi David , Contact your bank they may have disabled your credit/ debit card because of an unusual amount of small purchaches of APPS , ALBUMS etc....... Has your name been changed if so create a new Apple ID and RELAX. BANKS TREAT THIS AS FRAUD they may need you to confirm you purchased them APPS.
davidfrommohrsville wrote:
I need to enable my password. It was disabled due to too many wrong entries. I reset it several times and I can log on to my account info but can't make purchases. The message is " your Apple ID has been disabled" Apple support will only help if I pay $29.00. Help!
Jack
<Edited by Host>

I am an Adobe member and Creative Cloud subscriber. I know my passwords. I am trying to install Creative Cloud on my new iMac and it has a yield sign in the Apps panel and says: Download Error. Please contact customer support. Any help would be appreci

I can still access my programs, but not update or download.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Trial Version of PSE8 crashes and tech support won't help

I have never used any adobe photo product before and I was stoked to download elements, install an action set from a favorite blog I have been dreaming about, and use it on some of my photos. I followed the instructions on the blog without any problems and installed 1 set of actions. When I checked that everything was working fine, I went back to install a second set the same way and the whole thing went downhill from there.
The program crashes before loading completely. I have looked for other suggestions to fix this and nothing has worked so far. I have restarted the computer numerous times, restarted elements and quit all other programs while doing so, deleted the actions that I added, and deleted the mediadatabase. Am now at my wits end.
I thought I would just call adobe because they should be motivated to sell their product and that might make them interested in helping me fix it. Well, that's a joke. In a nutshell he told me that I had to have a license in order for tech support to speak with me which means I have to go and purchase it. I am not going to invest money in something that insn't working. He basically told me to come here and he was certain I could get some help. I hope that he is right on that account.
My computer is new. Just bought it last weekend so there should not be any system problems. I have Win7 64 bit.
I assume that if I uninstall this trial version that I CANNOT reinstall.
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If you have never used Adobe products before, then I'd hate to break it to you but they all crash constantly. No news there, just read the reviews on Amazon. If i can use the editor for more than 10 minutes without a crash then I am happy. Sad really.
They might start caring when picasa continues to steal market share, haha until then...
I am only piping in because you can uninstall and reinstall the product. Might try that.

Uploads failing regardless of configuration, support won't help, tech didn't show up...

I'm having issues with my own network running on Business Fios out of Pittsburgh PA. I've done all the troubleshooting I can, and it seems that even when I have a laptop connected with my static IP DIRECTLY to their ONT, uploads lock up, and reset. I've tried FTP uploads to our hosted web server, and the FTP logs show that the connection was dropped and started over again, constantly. This happens with any upload, while connected locally. Verizon can't "find anything wrong" at their end.
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Any suggestions?
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Download a copy of Wireshark and do a packet capture of an FTP upload (note, this will capture the userid/password of the account you're accessing so you might want to change it first and change it back when you are done -- as well as disclose your IP source address/hosting server). Then let's have a look see at what might be going on. PM me if you don't want to post it for everyone to see. Can't gaurentee a fix, but maybe we can at least figure out where things are breaking down.
Have you by chance taken this same laptop to another location (preferably a FiOS location, but a Starbucks or other open wifi spot would be OK as well) to see if it results in similar behavior? Given no other changes on the laptop, if a change of location doesn't change the behavior, then we're dealing with a laptop configuration (yes, I know it's on several laptops) vs a network problem. At a minimum it will help pinpoint the problem.

Customer service won't help with retaining email adresses!!!!

I have spent hours and days on line with Verizon asking for help with a program they suggested I enroll in keepmyemail.com. I have tried to purchase through website and ultimately get "user account is not eligible". I have been routed through various departments for weeks with no resolution. I was promised that by 1:30 today I would be able to sign up. Well I cant and have been on the phone with multiple departments to find out why. Last conversation I was told we have no idea why it wont work and I need to talk with the escalation department. Well so far I have been on hold for over an hour waiting to be transferred. This is unacceptable! By looking through the forums and on line this seems to be a popular issue with verizon. Does anyone have advice or success in handling this issue? I can't just cancel verizon as I need time to transition to another email provider.
I'm hoping I dont get hung up on like i have had done several times lately!!

Hi handymanmac,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

License Transfer and Customer Support Nightmare - Please help.

I have purchased a copy of Creative Suite and am trying to get the license transferred.
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Initially the case was closed so I was unable to upload my recipient end of the transaction. Then I was told it was re-opened but that that the current license holder had to upload both forms.
I have kept all of the chat transcripts so this is what was said:
"******you have to contact ****** and mail your form to him and he will attach the form containing your details . And then we will be able to authenticate that and then transfer the details."
He has done so and has now been sent the following email (all names and case numbers removed)
Adobe Case Update
Your Adobe ID*******
Your Case Number:******
Case Description:Transfer of license
Hello ******
Thank you for contacting Adobe.
We understand that you wish to transfer an Adobe license to a different user. We　have received the Transfer of License form that you have submitted. We appreciate for taking your time to attach the required document. However, we regret to inform you that, we are unable to process further with the transfer of license, since there is no case created and Transfer of license form submitted by the recepient under his account. Please be informed that in order to transfer an Adobe license the Transferor and Recepient needs to be submit the TOL form from their own Adobe account. The Transferor cannot submit both the document.
Please refer the below given link for more information on Transfer of License.
URL: http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
For more information on Adobe products or services, visit us at www.adobe.com. For Adobe Support contact information, visit www.adobe.com/support/contact
Please let us know if you have any questions or concerns. Your identification number is *******
This email is in response to support case #********* submitted by********
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care"
It turns out that a completely new case number has been assigned when I was told it hadn't.and that, as I initially thought, I need to send them my form as the recipient but am unable to do so because the case is not listed on my Support Portal case list.
Can somebody PLEASE tell me how to make sure that Adobe have both forms attached to the same case No. so that this issue can be resolved. It is becoming a little Kafkaesque.
Many Thanks,
Gregor Samsa

After another hour I found how to chat to an actual person.
So if anyone wants to avoid the circles try here:
Adobe ID, sign-in, and account help

HP Pavilion dv7t-7000 Under Warranty and Support won't help

Hello,
I have my pavilion laptop suddenly have power outages. Verified that the product is under warranty and submitted a case. The helpful support responded. Closed my case. Then proceeded to tell me that I had to go to another site to submit. The link led me to exactly where they just closed the case and I could see my case I just opened marked as closed. Thanks for the help. In an email, this very helpful support person told me to navigate to chat and their directions didn't lead me to any chat. So I'm left with a product under warranty that HP has cleverly hidden all means of support and actually fulfilling the warranty.
========================================================================================
So throwing out the case notes and hoping anyone within HP or the community can lend guidance.
roduct: HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC
Problem description: Getting multiple eventid 41 associated with sudden shutdown of computer ("The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."). I initially thought it was disk crash so replaced the hard drives and problem continues. I checked the power supply cord which was facing a recall and that appeared fine (not covered by the recall). Seems this is under warranty and this is freezing me up from doing work.
Case history
*** NOTES 1/29/2015 (M/D/Y) 12:05 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: DEFAULT
Troubleshooting steps.
Ran disk check, even after doing putting in new hard drive. No issues. Ran memory check. No issues. So memory and disk appear fine. Could be PSU based upon error code supplied. Odd w/ laptop. Forums suggested possible motherboard issue.
*** NOTES 1/29/2015 (M/D/Y) 6:45 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: Snic
********** And they ever helpful response that closes the case and directs me to the same place where I submitted the case in the first place. Thanks for the help HP! ************************************************
Hello Steve,
Thank you for contacting HP’s Support Case Manager.
Support Case Manager is not available at this time for HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC. HP’s support options on your specific product can be located at www.hp.com/contacthp . From this site you can visit the HP Support Forum, link to “Chat with an online Support technician. Options are free for in-warranty customers. Support for out-of-warranty customers may require a fee. To Check warranty status, please refer the below link:
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&dlc=en&lc=en&product=3964065&task
Thank you for contacting HP Support.
Regards,
[edited name by moderator]
Technical Support Engineer,
PPS Desktop/Portable Support

Hi @SteveKo ,
I sent a follow up message to the attention of an appropriate team within HP. It is possible that they may request more information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

TS4088 Support won't help

Hi...
I have a MacBook Pro bought mid 2010. The last 2 years I haven't been able to use my external graphic card at all, and further more, every time my external graphic card was initiatet from a program ex. Chrome, my computer just restartet with the error screen on boot up.
I have tried everything
Clean installations from OSX version 10.4 to 10.8.2 without any other programs installed
Changed harddisk with new installations
Testet with all diagnostics available
Installet GFXcard to choose which graphic card to use
Nothing of the above had been any help at all... sometimes the error doesn't appear right away, but it always come back after a few days.
Late last year i found an article on Apple http://support.apple.com/kb/TS4088 mentioning my specific error, and som solutions that might help.. I tried installing the upgrades mentioned in the article, but it did not help.
Regarding to the article, I sent my MacBook Pro into service in Denmark, where I live and bought the computer, after I had talked to apple support, and they told me, that my machine of course was covered.
Now I they tell me, from the technical support, that I have to pay $950 for replacement of my logicboard... regardless of what Apple descripes in their article.. they argument, that they can't reproduce the error on their diagnostic tools.. disregarding my machine can't even boot, without shutting down right after logging in to the system...
First the try to charge me $950 for a new logicboard to fix my machine, after I showed them the article, they now say, it's a software error, and must come from one of my installed programs ??? even though I have told them, that it have the same error on clean installations without any additional software installed...
I feel a bit screewed, first saying it's the logicboard, and want my money, the saying it's software afterwoods...
What to do.. I'm really frustrated and have bought af quite expensive computer, that haven't worked the last couple of years...
How do I get in contact with someone at a higher level in command.. ??
Please help...

Perhaps this will help:
http://www.woknsee.com/2012/07/macbook-pro-black-screen-of-death-bsod.html
I am also now on my way to a service center to see if my computer triggers their diagnostic software (everything on my side, testing with gfxcardstatus and so on indicates that it's the graphic card hardware at fault).

HT1660 Bought Dexter on i tunes but can only watch about 30 secs before it stops working. Can't even view my library, and apple support won't help me because I don't have a serial #. This is maybe why I don't buy apple products!

Why does apple suck so much?

Why ask such a rediculous question?
Apple does not suck.
Contact itunes support.
http://www.apple.com/support/contact/
You do NOT need a serial number. Not sure why you think that you do.
You apparently are making a judgement based on your incorrect assumptions.

Suspented Account, Customer Support won't help

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