TS4088 Support won't help

Hi...
I have a MacBook Pro bought mid 2010. The last 2 years I haven't been able to use my external graphic card at all, and further more, every time my external graphic card was initiatet from a program ex. Chrome, my computer just restartet with the error screen on boot up.
I have tried everything
Clean installations from OSX version 10.4 to 10.8.2 without any other programs installed
Changed harddisk with new installations
Testet with all diagnostics available
Installet GFXcard to choose which graphic card to use
Nothing of the above had been any help at all... sometimes the error doesn't appear right away, but it always come back after a few days.
Late last year i found an article on Apple http://support.apple.com/kb/TS4088 mentioning my specific error, and som solutions that might help.. I tried installing the upgrades mentioned in the article, but it did not help.
Regarding to the article, I sent my MacBook Pro into service in Denmark, where I live and bought the computer, after I had talked to apple support, and they told me, that my machine of course was covered.
Now I they tell me, from the technical support, that I have to pay $950 for replacement of my logicboard... regardless of what Apple descripes in their article.. they argument, that they can't reproduce the error on their diagnostic tools.. disregarding my machine can't even boot, without shutting down right after logging in to the system...
First the try to charge me $950 for a new logicboard to fix my machine, after I showed them the article, they now say, it's a software error, and must come from one of my installed programs ??? even though I have told them, that it have the same error on clean installations without any additional software installed...
I feel a bit screewed, first saying it's the logicboard, and want my money, the saying it's software afterwoods...
What to do.. I'm really frustrated and have bought af quite expensive computer, that haven't worked the last couple of years...
How do I get in contact with someone at a higher level in command.. ??
Please help...

Perhaps this will help:
http://www.woknsee.com/2012/07/macbook-pro-black-screen-of-death-bsod.html
I am also now on my way to a service center to see if my computer triggers their diagnostic software (everything on my side, testing with gfxcardstatus and so on indicates that it's the graphic card hardware at fault).

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Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

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Thank you for contacting HP’s Support Case Manager.
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Hi @SteveKo ,
I sent a follow up message to the attention of an appropriate team within HP. It is possible that they may request more information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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If you have never used Adobe products before, then I'd hate to break it to you but they all crash constantly. No news there, just read the reviews on Amazon. If i can use the editor for more than 10 minutes without a crash then I am happy. Sad really.
They might start caring when picasa continues to steal market share, haha until then...
I am only piping in because you can uninstall and reinstall the product. Might try that.

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Download a copy of Wireshark and do a packet capture of an FTP upload (note, this will capture the userid/password of the account you're accessing so you might want to change it first and change it back when you are done -- as well as disclose your IP source address/hosting server). Then let's have a look see at what might be going on. PM me if you don't want to post it for everyone to see. Can't gaurentee a fix, but maybe we can at least figure out where things are breaking down.
Have you by chance taken this same laptop to another location (preferably a FiOS location, but a Starbucks or other open wifi spot would be OK as well) to see if it results in similar behavior? Given no other changes on the laptop, if a change of location doesn't change the behavior, then we're dealing with a laptop configuration (yes, I know it's on several laptops) vs a network problem. At a minimum it will help pinpoint the problem.

Suspented Account, Customer Support won't help

I am always a very easy going and peaceful person but in this situation I am really frustrated.
To cut things short:
All of a sudden an informal Skype account of mine went off in the middle of a chat actually. I do not keep details of this account as it is associated with a Facebook profile of mine and anyway it's not my basic account.
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No, but.
I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991
Best of luck.

HT1660 Bought Dexter on i tunes but can only watch about 30 secs before it stops working. Can't even view my library, and apple support won't help me because I don't have a serial #. This is maybe why I don't buy apple products!

Why does apple suck so much?

Why ask such a rediculous question?
Apple does not suck.
Contact itunes support.
http://www.apple.com/support/contact/
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Problem description: My MacBook Pro is running really slow. Applications won't open or take up to 10 min. EtreCheck version: 2.1.5 (108) Report generated December 27, 2014 at 9:15:58 PM CST Click the [Support] links for help with non-Apple products

Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
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[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
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[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
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[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
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[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
      6% coreaudiod
      5% CarboniteDaemon
      4% iMovie
      3% JustCloud
      3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]

You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?

HT1923 I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help?

I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help? I've tried three times already.

See Troubleshooting issues with iTunes for Windows updates. The second box is essentially the same process descibed by Apple with some extra hints...
tt2

What to do when Adobe's indifference is "destroying" your business? Where to contact when normal Adobe support don't help?

I have tried to get help 2 weeks using Adobe customer service. I have chatted with supervisors and normal staff “million times” and only one time I have talked with normal phone support. Phone support promised follow up the case and call me back next day between 9-10 am but nobody called. Many times chat support have swear that someone from phone support will call me back but I haven’t get any call. Every time chat support just apologize and say that we understand that you are frustrated. Every time chat support says that someone will get back to me by email / phone asap. No emails or calls as they have promised. I have got 2 times email and emails including something which not help anything, when I contact again to the chat support they just apologize and say that someone get back to me again. But nobody get. Last 3 days they have said that I have to just wait, my case has transferred to the upper level. But same time they promised that someone from upper level will contact me urgently… they will call me and send email. No calls/no emails. Yesterday supervisor from normal chat support promised that someone will call me night time because this is only time when “upper level team” is working. But again… last night I did not get any call. Nobody sent even email.
Now my question: What I can do if normal support don't help... case is transferred to the upper level but I don't get any feedback from there– can I call somewhere, can I email somewhere? I can’t just wait. My product is expiring next Tuesday, Adobe Creative Cloud last update deleted all files and folder from my computer and changed my storage size to be 2GB, it was before 71GB… and I can’t renew my CC subscription because on my account has some “error”, it’s not accept my credit card payments.
I already had to cancel my yesterday meetings because did not have presentations to show, all gone. For one meeting I went without presentation and try to explain something, you know what happened.
Next week is most important week in company history and now we try to do here all presentations from the beginning because Adobe don’t give any helps! This Adobe’s indifference might cost for us millions. Case is not easy to explain shortly but main question is… can I call somewhere? I am living in Thailand. Normal phone support / chat support not work in this case.
Or is the only choice post all conversations in social media and let everyone know how Adobe works. Maybe people start to share my posts and Adobe starts to get very negative publicity and maybe someone will contact me then. I have unbelievable comments etc. from the customer service, if I will post it Adobe / support looks really foolish.
Note: don’t never trust that your files are safe in Adobe Cloud. If you don’t take safe copies every minute you might be dead. Everyone who is using Illustrator and use linked file know also that most of links not work when you copy files to the other location, if your Illustrator file includes 100 pictures, maybe you have to link all again and this takes time. And if you have 100 files which all have 100 links...

Unfortunately, not an answer... but wanted to chime in that I could have written this! Because I have had the exact same experiences over and over and over with Adobe. "Indifference" is definitely the right term. Been promised so many times that someone will call me back and no one EVER does. I've had maybe 2 very good phone support experiences out of maybe 20 awful ones. Phone tells you to go to chat... chat tells you to go to forums... and forums have never once answered my questions even when they told me they would have an expert review my post and answer it. I have so much wasted time invested with Adobe. Now, my account is cancelled due to non payment. My fault, been a rough couple of months. Well, there was no obvious place to post payment to "continue" my subscription. So I get on chat, and they send me a link to the payment portal. I enter my info and I get "Sorry, we're experiencing technical issues. Please check back soon." I tell chat this and they tell me to check back later, that all their tools are down. I asked when, and of course they don't know. Always the same. This was just tonight. 2 hours later.. still can't pay my account.
I've written to management with direct contact info to a particular manager. Never heard a word back. I dream of the day when someone launches a design suite like adobe's or better... but also with awesome customer support. I will be so gone Adobe.. and won't ever look back.. won't miss you in the least.
I was also a victim of the big Adobe hack a while back and my info was compromised. Think anyone offered me even a month free? Pshaw... right!

Skype Support won't give me my account back.

So someone used skype support to change the email and password to my account and won't help me recover it. What is this. Can someone help please?
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Please...
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Neo2 that won't - Help Appreciated

I've got a NEO2 Platinum with AMD 3500+ in an Antec Sonata (380W) case. Machine has been working fine for the past 4+ months. All of a sudden it won't boot past the inital post screen. I've cleared the cmos and removed any extra components and it still hangs with the D-Bracket signaling that it's at the Init Floppy Drive Controller (#2 Red, all other Green). The memory shows good, CPU seems OK per the displayed bios screen. With the only problem indicator being "Bad CMOS checksum - Defaults loaded". It says to hit F1 to continue or Del to enter setup.
This is a brand new system as of 12/2004.
The system has a single WD 80 gid hard drive, 1 gig of corsair XMS ddr400, ATI Radeon 9700 Pro, Plextor 716A burner. System has been run at nominal setting (no over-clock).
I'm at a loss here. What should my next step be?
Thanks,
Brian

Finally got a second to sit down and play with the system... and managed to get her working again. Looks like the USB keyboard was part of the issue. I luckily had an old PS2 keyboard in the closet and I plugged it in after clearing the CMOS by removing the battery. After reboot, it hung in the same place, however, with the PS2 keyboard, I could hit the DEL key and the system jumped into the bios.
I reset the bios to fail-safe and rebooted. This time the system booted up normally. I did a quick check of the system and then re-booted and updated the bios setting to something more appropriate. Still pretty tame settings though. A second reboot and the system came up fine. I then plugged the USB keyboard back in and XP installed it.
The final reboot - pulled the PS2 keyboard out and everything is back up and running. Don't know why things got hosed... maybe it was all the DOOM 3 that I played the night before.
Anyway... thanks for the thoughts and support. Always helps to have a sounding board and folks that have some good experience to share.
Regards,
Brian

Need speaker repair.... Creative won't help at all.

Yeah so I have a gigaworks s700 and the center channel connector on the subwoofer is wiggly. I think it just needs soldered back on but there is no easy way to get to it without taking a whole lot of stuff apart and ripping glued pieces apart. So I'm not inclined to go digging through it when it still functions as a 4.1 system just fine. After multiple emails to creatives "Customer Support" I am still stuck. Aparently they like to tell us that the product is at the end of its service life and they totally turn their back to it which is the total opposite of customer support.
So creative won't help and I am leaning towards never buying Creative again.. which pains me to say it. If I have to put up with this lack of support with any more of their products I will scream.
So anyways.... if ANYBODY has an 800 number of creatives that has PEOPLE I can talk to that are preferably english speaking with minimal accents and does not charge me 2.99 to see if my cables are plugged in right, I would be grateful. Also, I am willing to PAY to have this woofer repaired by a professional if Creative has such a thing. Any info from anyone is grately appreciated. Thanks!
Unhappy customer

Dude, get out your screwdriver, pliers and the soldering iron.
Even if you're not handy at all, you still got a much better chance of fixing the thing than waiting for official support.
Good luck, mate.

The headphone jack malfunction Creative won't help me w

I have a Zen Micro 6GB with a headphone jack on life support. I've tried contacting Creative for the location of a repair depot, but since it's paid for and the warranty's finished they've quit responding. I guess I'm on my own now, and it may not be a "Creative" solution that replaces the Zen. Supposing every company abandoned their customer after the warranty ran out. Wouldn't YOU try another brand Their website offered NO "creative" solutions, or direction to where you could get an otherwise good product once they had your money and had a replacement model to sell you. Well, I'm now looking at home repair, because unless I cough up for a long distance call to someone who may or may not have a repair solution for me, this puppy goes into the drawer with the other dead battery-operated devices, the electronic graveyard. Bye, Creative.

Jonz,?I also am a newbie and I joined to look for people with your Zen Micro headset problem, so I could pass on the help I got. When you read below, you will know why Creative won't help you--Too much to admit!!!. The below web site provides guidance on how to probably fix the problem you have. I just fixed my daughters after finding this fix. When you open up your Zen, you won't believe how cheap the soldering is on both the Headset and the USB connection points. It appears to be generic the 6GB Micro. So, its not IF your Headset won't work, its just WHEN. These are not electrical connections, but rather connections that keep both Headset and USB pieces from moving on the circuit bd. There are 8 total. On my daughter's Zen, one of the four on the Headset module was just sort of laying on top of its mounting point, letting the Headset connector move a lot on the board, as if no solder was installed at all. The other 7 looked they were just glued down--waiting to come loose. Two things not mentioned in the fix.
. When you take the metal casing out of the plastic cover, you may encounter two small cotter pins (not mentioned in the article). Instead of finding where they came from, I just reassembled the unit without them. No problem. 2. One of the Heaadset solder points (for me the one that was completely loose) is mid-on-the-board in between the?Headset and USB?connectors.
The soldering iron adaptor I had would not?reach the point without melting all the Headset plastic and?possibly frying the Headset connection beyond repair. Had to buy a Radio Shack circuit board soldering iron?for about $8 with a narrow shaft and?long tapered point to reach the point. Fix went perfectly. Good luck.
http://home.comcast.net/~mercx/?PaulyEddyFreddy

Why my Apple ID stopped when I buy and why the supporter can't help and why they don't reply to any email I send

Why my Apple ID stopped when I buy and why the supporter can't help and why they don't reply to any email I send so what should I do in this moment I need guide and help so as a request please reply me back Thanks ....

As I said in my above reply we are fellow users, we won't know why your account is disabled.
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS4088 Support won't help

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