Switching accounts to sub accounts on Master Account

Not sure if this is the right community but I'll ask any way. I set up a Master Account on the PSN for the PS4. I planned to add my kids accounts as sub accounts when they got the PS4 on Christmas. However due to the PSN being down that day it didn't happen the way I planned and my kids formed accounts of their own which of course are not sub accounts. So I would like to know if I could switch their accounts to sub accounts and how do I do this?
Thanks for your input!

I am in the same situation. Is there a way to merge two accounts? I see that this post had 73 views, but nobody has posted an answer. Maybe we can get some resolve soon. Good Luck.
RM

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Hi guys
Apologises for the seemingly long post here but hope that it explains the situation that we're in (and it got complicated today as you'll see). Hope someone can help/advise/give back some sanity over the issue.
Due to an unexpected change in circumstances, the name in which the phone & broadband is in is having to change. The person who is taking over the account is presently a sub-account holder on the present master account, however, when on the phone, was told that their email would change and has been given this verbally.
Whilst on the phone, the parties concern enquired what would happen to other sub-accounts on the present master account (one of which is mine) and was informed that these would not be affected and continue to work as normal after the change.
It sounds to me however, that it is a NEW account that is being made rather than a change in master account (At least I assume this is the case as could be told by parties concerned that the first 3 months would be @ £20 + there’s the fact of the new email address which makes me think new account.)
However today (4th February), there has been a phone call from BT to confirm that the account was being taken over. Guy on the phone couldn’t say what would happen to the sub-accounts and said may have to contact customer services after the change. Emails regarding ‘joining’ BT have come to an already existing sub-account and apparently the new ‘billing’ account is going to a sub-account, making me now wonder is the sub account being promoted to a primary account?
Our fear is that come the 14th February (the day of the change) that we could be in limbo not knowing what happening!
What we would like to know is:
1. Is it true about the sub accounts? (No offence, but we really don’t think the guy on the other end of the phone really understood the situation!)
2. If not true, and it IS a new master account, is there any way that the sub accounts could be migrated to the new account (I’ve read here about people with TWO master accounts and having their accounts migrated but there is only going to be the ONE in our case) + is there a grace period before the emails would be de-activated (as you can appreciate, we’ve had the accounts for nearly 8 years and in my case, is the primary contact for some jobs I’ve applied for and this has came out of the blue!)
3. If accounts can’t be saved, what would happen to any flickr account associated with an address? Would this automatically change from a pro to a free?
Cheers for any help

A sub account can be made into the master account, but you will have to ask one of the BT Care forum moderators to help.
They can be contacted using this link http://bt.custhelp.com/app/contact_email/c/4951
You will have to wait up to three working days for a full reply.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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heatherbelle24 wrote:
I have emailed them. Waiting on a reply but thought it might be quicker here.
It would be quicker ringing them actually. Personally I'm not too sure they can doing anything about it*. Out of a pracitical point of view it should be allowed (thinking here of kids that live in two homes due to seperation of parents). Can't your daughter access it anyway under your account on the PS3?
* I'll give a shout out to a nice guy who works at Sony - he'll know the answer. What say thee ?

Hi, I wonder if anyone can advise if it's possible to transfer which master account a sub account is held under? My 11 year old got a PSN voucher for her birthday and it would not load on to her sub account, saying I had to load it on to a master account. I loaded it on to my master account only to realise that my daughter's sub account is actually linked to my husband's master account rather than mine. I've had a look on the forums and it seems that I can't tranfer the funds to his wallet. So, am I able to link her sub account to my master account without having to set up a completely new ID for her? We have a PS3. Thanks.

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I've tried a couple of times via online chat and ringing up to get a couple of queries sorted but regrettably it seems there is no easy way to get differing issues sorted through the same person. I have a telephone, Infinity and Youview service.
We have been BT customers for a lifetime and for 20+ years my wife worked for BT. During that period we had free or subsidised broadband and the account, including phone line, was in my wife's name. 3 years ago she was made redundant and the account was transferred to me and we've renewed annually since. Problem is though the account is clearly in my name and the bills are emailed to me the master email on the broadband mail account remains my wife's. As I found out recently a forgotten password security check needed my wife's security details to resolve and not my own. This also means that any management of sub-accounts has to be done through my wife's name and it's incredibly frustrating that I need to use my wife's details to manage the mail side of the account. Additionally I seem to be paying for some email accounts seperately with an automatic payment each month from my credit card when surely they could be amalgamated into my account so they could be free ?
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Hi Sumdumgi,
Thanks for posting!
Sorry about the problems you are having with your account. I am happy to give you a hand to get things sorted from here.
Click on my username and under the "about me" section you will see the link to get in touch with us. If you could include the link to this thread in the form that would be great!
Cheers
Olga
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I used to have two properties and so two BT master accounts but when I sold one property and closed one account, two of the the sub email addresses from the closed account were supposed to move to my remaining account. It didn't happen and I tried to get it done numerous times via the call centre which caused me great distress as a) I suffer from tinnitus and just can't understand the call centre and b) they kept passing from person to person, they would say they've sorted it when they didn't, or they just didn't have the fogiest clue what I was asking them to do so that after 15-20 minutes of trying to explain it very simply I'd just give up and end the call.
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Hi Bobinog1972,
Thanks for posting, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details we'll be happy to help. You can find the link by clicking on my username.
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Neil
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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