Syclo - MRS integeration in Service Manager 4.2 and SMP 3.0 SP06

Hi All,
We are woking on SMP 3.0 SP06 with Service Manager 4.2 application.
We are testing the MRS Push finctionality on this product.
scenario is :
1. Service Order from 9 am to 10 am is assigned to technician in MRS
2. Technicain receives the Service Order in Mobile Device
Now there are two cases if we want to edit the assignment time
1. Technician changes the Edit Assignment from Syclo and change the time to 9.30 am to 10 30 am . When transmitted the time gets updated in MRS - This is working for us
2. Assignment is changed from MRS and when Mobile client is transmitted the updated time should reflect in Syclo . - This is not working
We have followed the SM 4.2 Configuration guide and also 2014454 MRS Integration note is applied in the system.
If anyone has encountered a similar situaiton and knows how to solve this , Please share .
Thanks and Regards
Neha Mahanty

Neha,
Can you refer this OSS note: 2014454 for MRS setup.
Thanks,
Manju

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Tags edited by: Michael Appleby

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Syclo - MRS integeration in Service Manager 4.2 and SMP 3.0 SP06

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