Sync issues with Ipod video

Hi - I just got my daughter an ipod video, and rented her a movie and I can't get her ipod to sync - it says the required "disc" is missing. I've run it through all the diagnostics and they check out okay. I'm a total novice, so any help would be appreciated.
Thanks,
Janet

Same problem here - music syncs - tv shows do not.
Just for the record, I have not purchased an Apple product yet that has not had extreme issues (iphone was the last one and an Apple I purchases for video editing).

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