System data of Service Desk

we are using the function help / create support message. At the moment
we don't get all system data out of the satellite system anymore (e.g.
User, transaction). How can we change to system to get the "old" entries
like:
SY-DBSYS................
SY-HOST.................
SY-OPSYS................
SY-SYSID................
SY-MANDT................
SY-UNAME................
SY-DATUM................
SY-UZEIT................
SY-CALLD................
SY-CPROG................
SY-DYNNR................
SY-REPID................
SY-TCODE................
SY-MSG..................
SAP version.............
operating system........
machine type............
node name...............
SAP system id...........
database system.........
database name...........
database host...........
database owner..........
rsyn....................
IP address..............
kernel release..........
database library........
kernel compiled.........
kernel patch level......
supported SAP vers......
supported database......
valid OP system.........
OP system release.......
ABAP load version.......
CUA load version........
kernel kind.............
relinfo.................
hot package level.......

Hi Badri,
When you create the message using the shortcut from Help Menu ( Help -> Create Support Message ) or via double-clicking the SAP logo you are creating a notification and not a transaction type SLFN.
This notification has an action that will create the SLFN document and pass to it all system data collected from the system where this notification is created.
The best way to avoid those information is to change the ABAP code responsible for getting the information from the notification and passing it back to the SLFN document.
In the end it is a standard modification. Keep in mind that whenever you update your solution manager it may me necessary to revisit this change.
Regards,
Valdecir

Similar Messages

I need help to hide system data in service desk message

We want to our service desk message has so view:
Description AS2_SMS 09.06.2010 10:40:09
test sen
test sen
But it include very many technical info and view so:
Description AS2_SMS 09.06.2010 10:40:09
test sen
test sen
System Data ... 09.06.2010 10:40:10
SY-DBSYS................ ORACLE ...
SY-HOST................. ...
SY-OPSYS................ SunOS ..
SY-SYSID................ ...
SY-MANDT................ 200
SY-UNAME................ ...
SY-DATUM................ 20100609
SY-UZEIT................ 123949
SY-ZONLO................ CET
SY-CALLD................
SY-CPROG................ SAPLSMTR_NAVIGATION
SY-DYNNR................ 0100
SY-REPID................ SAPLSMTR_NAVIGATION
SY-TCODE................
SY-MSG.................. 000
SLIC_SYSID.............. ...
SAP version............. 701
operating system........ SunOS
machine type............ i86pc
node name............... ...
SAP system id........... ...
database system......... ...
database name........... ...
database host........... ...
database owner.......... SAPSR3
rsyn....................
IP address.............. ...
kernel release.......... 701
database library........ OCI_102 (10.2.0.2.0)
kernel compiled......... ...
kernel patch level...... ...
supported SAP vers...... 700, 701
supported database...... ORACLE 9.2.0.., ORACLE 10.1.0.., ORACLE 10.
valid OP system......... SunOS ...
OP system release....... 5.10
ABAP load version....... 1565
CUA load version........ 32
kernel kind............. opt
relinfo................. valid
hot package level....... 5
Компонент ПО/верс./подд. EA-APPL 600 0016
Компонент ПО/верс./подд. EA-DFPS 600 0016
Компонент ПО/верс./подд. EA-FINSERV 604 0004
Компонент ПО/верс./подд. EA-GLTRADE 600 0016
Компонент ПО/верс./подд. EA-HR 600 0045
How to hide System Data part? We use auth CRM_TXT_ID and set TEXTID = SU01 (without SUSD) but system data are included in message.
Edited by: Andrey Garshin on Jun 9, 2010 11:19 PM
Edited by: Andrey Garshin on Jun 9, 2010 11:54 PM

what is term - "scheme"? I don't meet that.
COMV_TEXT_PD is clear for all select.
but:
COMV_TEXT_AS - CRM_ORDERH :
01 Business Partner Text
02 Final Note
03 Header Memo for Predecessor
ASH_PCKI Packing Instructions - Header
IPM00001 IPM BP Text Supplier
ISA_AG01 ISA: Customer Request
OPSM0001 StandardText Sales Methodology
SUSH0001 Header Text and Response Text
not SUSD.
may be another COMV_TEXT*-? Where is it customize?
I find Text Determination Procedure (se73) - CRM_ORDERH-SUSD. But it for print header only, imho..

No System Information in Service Desk message creation

Hello,
I'm trying out all the ways to use de message creation in service desk.
When i try to create a message directly from SOLMAN_WORKCENTER\Incident Management
No infos are filled in System Information and so i can't send the message. I can't even choose one
I checked in transaction BP but i can't put the finger on it..
Thanks in advance for your help

Hello,
Please check in IB52 if there is an Ibase with external ID SOL_MAN_DATA_REP.
Best regards,
Miguel Ariñ

Prblem Service Desk configuration in Solution Manager 4.0

Hi All,
Here I have done the configuration of Service Desk in Solution Manager 4.0 by using the document which I have for release 3.2. However I have face some problem in Step Initially create and Assign the Satellite Systems as iBase C and Manually create and Assign the Satellite Systems as iBase Co .So I exclude above mention step. But still I am able to create the support message from Satellite Systems.
So can please let me know whether it will work fine in upcoming time or Do I need to test my Service Desk configuration for same.
Moreover please let me know how to test Service Desk configuration for real time environment.
Following are the step and problem which I face while doing the Service desk configuration.
STEP 1 #Initially Create and Assign the Satellite Systems as iBase C
To be able to use the Service Desk and Change Request scenarios in SAP Solution Manager, you need to define the Installed Base (iBase). An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
The iBase components for the iBase structure SOL_MAN_DATA_REP (installation 1) can be created and assigned either automatically or manually. Note that these components and the assignments can only be created once automatically for every solution. To refresh your existing iBase data execute IMG activity Manually Create and Assign the Satellite Systems as iBase Components.
Requirements:-
You have defined your system landscape in the Solution Manager System Landscapes(transaction SMSY).
Activities:-
1. In transaction SOLUTION_MANAGER, open a solution.
2. Choose Operations -> Service Desk.
3. Choose Edit -> Initial Data Transfer for iBase.
The data is copied automatically. The iBase systems for the solution are automatically assigned to SOL_MAN_DATA_REP (installation "1"). An iBase component is created for each system installation number (which can be displayed by choosing System -> Status).
For each solution repeat these steps.
Problem in STEP1 :- I am not able to check the System  Status.
STEP 2 #Manually Create and Assign the Satellite Systems as iBase Co
In this IMG activity, you define the Installed Base (iBase) manually, i.e. for refreshing existing iBases after solutions have been changed.
An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
Activities:-
1. In transaction Change Installed Base (IB52), use the input help (F4) to find the Installed Base with external ID SOL_MAN_DATA_REP.
2. Continue as follows:
 If SOL_MAN_DATA_REP does not exist:
a) Call transaction Create Installed Base (IB51).
b) Choose iBase Category 01 (Installed Base).
c) Choose Enter.
d) Specify the iBase header data in the iBase section.
e) Specify the external ID SOL_MAN_DATA_REP and enter a short description.
 If SOL_MAN_DATA_REP exists:
a) Choose iBase No. 1 (SOL_MAN_DATA_REP).
b) Choose the SAP WEB AS component.
3. To assign the systems as iBase components, go to the Text item tab.
Three components are included in the standard package.
4. Add all the satellite systems as text items to the table:
o Column Short text: Description of the system
o Column Identification: System ID, space, installation number
5. Save.
After changes have been made to a solution, repeat these steps to update system landscape data for iBase.
Note:-
Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.
Problem in STEP2:- Here I am not able to find Text item tab as per point 3 .
STEP 3 # Assign Business Partners to iBase Components
You need to assign business partners to the new iBase components.
Activities:-
1. In transaction Change iBase (IB52), choose Goto -> Partner
2. Assign business partners with the following functions to the new iBase component systems:
o Administrator
o Key User
o Sold-to Party
3. Save.
4. Repeat these steps for each iBase component.
Problem in step3 :- In IB52 t-code screen there no any menu path like goto  partner
Thanks a lot,
Harshal

Hi Harshall,
You have to enter the value as 1 in Installed base field and then press enter.
You will be taken inside and then you will be able to see the Goto - Partner screen.
Hope this will help.
Please reward points suitably.
Regards,
Naresh.

How to Setup Service Desk and CHARM in Solu Man 4.0

Hi Gurus
I am New to Solution Manager 4.0 and i want to setup Service Desk and Change Request Management for my client. Any one help me to guide where i can start and after configuring how the functionality of service desk and change request management.
Can anybody send the documents with screen shot how to configure and how it lokks after Configuration.
My client requirement is he wants to make Service desk as a ticketing tool and Charm as Change management tool
Please help me
Piont rewarded for solution
Rajesh

Hello
I have configured Ibase for Charm, i followed spro config info as follows:
Manually Create and Assign the Component Systems asiBase
In this IMG activity, you define the Installed Base (iBase) manually, that is for refreshing existing iBases after solutions have been changed.
An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
For the Value Added Reseller (VAR), it is not absolutely necessary to manually define the iBase at this point. We recommend, however, that you carry out this step so that you have a functioning test scenario.
Activities
1. In transaction Change Installed Base (IB52), choose iBase No. 1 (SOL_MAN_DATA_REP).
2. Create under the IBase Header (SOL_MAN_DATA_REP) an IBase component, for example the SAP component system (SAP WEB AS) or use an existing one.
3. To assign the systems as iBase components, go to the Text item tab.
Three components are included in the standard package.
4. Add all the satellite systems as text items to the table:
Column Short text: Description of the system
Column Identification: System ID, installation number, client
5. Save.
After changes have been made to a solution, repeat these steps to update system landscape data for iBase.
Note:
Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.
If the identification is not entered correctly, the system cannot correctly identify the component from the incoming Service Desk message.
Its really good and I have set up the config in that way only.
If useful reward the points.
Thanks
Regards
Sharmishtha

Migration from CA service desk to SCSM 2012 r2

Does any one have experience with migrating from CA Service Desk to SCSM 2012 R2?
How did you accomplish the migration

This is a common misconception about IT Service desk software, and a common reason that most helpdesk and service desk implementation fail miserably; that this something that you can just swap in and out like an email system. A service desk system isn't
just a file sharing site that you can forklift your data from and move on like before. Your service desk software is an
ERP for IT. Your Service Desk software is somewhere between a model of your IT department and a 5th column manager for your IT staff.
The typical methodology for doing this type of migration is to construct a straw model of your IT department, specifically your service book and work groups, and review your service book and incident handling procedures. once we have a solid understanding
of how your department actually runs at a conceptual and work item level, we can build a model of those work flows into service manager.
At that point, once we have a functional model of your department constructed in service manager, then we can start moving config item data. For 8 out of 10 implementations, this is better accomplished using a fresh discovery of config items from original
sources, which can then be reused to create an update methodology.
Provance's DMP (and to a lesser extent, the out of the box connectors, like the CSV connector) is a great tool for this, since it lets you build import templates that can be periodically run to update new data like purchases
for work items, a Knife edge cutover day is the simplest conversion, but certainly not the only option, that is, you decide January 15th is the day that the new system is available, and all work items go into the old system until January 14th,
and the old system will be locked for new requests on the 15th. any work in the old system is worked and closed using the usual process (even after the 15th) until the old system fades into obsolescence over the next 30 or 60 days.
You might notice that for medium enterprises (5,000 employees or so), this process typically takes several weeks of prep, and a couple of months of implementation, and it scales fairly linearly based on the size of your IT department. small departments
(somewhere below 20 analysts) can be done in a month or so, and very large IT groups, this can take a year or more.

Define Service Desk Destination in the Solution Manager System (Dump creen)

hi,
in SPRO when i click on Define Service Desk Destination in the Solution Manager System
i got dump screen with the error below
any help?
Runtime Errors         SAPSQL_EMPTY_TABNAME
Except.                CX_SY_DYNAMIC_OSQL_SYNTAX
Date and Time          13.07.2008 14:05:57
Short text
    A dynamically specified FROM clause has an unexpected format.
What happened?
    Error in the ABAP Application Program
    The current ABAP program "SAPLSHI2" had to be terminated because it has
    come across a statement that unfortunately cannot be executed.
Error analysis
    An exception occurred that is explained in detail below.
    The exception, which is assigned to class 'CX_SY_DYNAMIC_OSQL_SYNTAX', was not
     caught in
    procedure "STREE_READ_NODE_GENER" "(FUNCTION)", nor was it propagated by a
     RAISING clause.
    Since the caller of the procedure could not have anticipated that the
    exception would occur, the current program is terminated.
    The reason for the exception is:
    The running ABAP program attempted to execute an Open SQL statement in
    which a FROM clause was specified dynamically in the field "TABLE_NAME". In
     this
    FROM clause, either a table name after a join operator is missing, or an
     alias name after the key name "AS". The field "TABLE_NAME" could be empty as
    well.
regards

Hi,
I am facing the same problem. What is SP15 ?
Is there any SAP Note that can be applied to correct this ?
Thanks.

Error creating Service Desk Message in Satellite System

Hi all
We have two satellite system from which I want to create a Support Message. With my current profile/role and can do it from one system and not from the other system. I get "Error in local message system, message xxx not complete". I dont think it is an Authotization fault, but not sure.
How should the Number ranges be setup for more than one satellite system?
Thanx
Jaco Snyman

Hi Tina
This was my answer in a previuos thread:
Hi all
I also struggled with this for 2 weeks. But the problem is fixed.
Do your "normal: config from the IMG and then:
1) Make sure that you have selected for the system NOT to check for the User in SolMan
tr: DNO_CUST04, Go to Detail, Select the field NO_USER_CHECK, "X", this is very important, otherwise you will have to create a username for everyone on the satellite system... far too timeconsuming.
2) In your satellite system under OSS_MSG: Col1:Application: OSS_MSG, Col2: + : W. Col3: RFC Destination: SM_"SOLMANRFC"_BACK. Col4: + : CUST620. COl5: + : 1.0
In the Solman side you maintain Col3 as "NONE".
3) Make sure that ALL users in the satellite system has the following roles: SAP_SUPPDESK_CREATE and SAP_SV_FDB_NOTIF_BC_ADMIN.
4) Make sure that you have TRUSTED RFC to and from your Satellite system and Solution Manager.
The main one to be sure of is: SAP_ALL for all SOLMANxxx user in the Solution Manager system for every satelite system, because the standard roles from SAP does not work.
This should have your Service Desk Messaging working.
Jaco Snyman

Service Desk Enhancement with Forms & Survey - no data evaluation possible

Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
Jan

Hi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin.

Service desk RFC destination in the Satellite system

HI All,
can any body tell me the RFC destination that is to be maintianed in the satellite system so that the message reaches the solution manager service desk.
I am creating messages they are being send to the service desk successfully but are not visible when I go into the service desk of the solution.
But they are visible through the transaction code CRM_DNO_MONITOR .Can any body help the RFC destination to be maintaned in the BCOS_CUST table so that the message reaches the Service Desk.]
Currently I am using the RFC destination to the service desk client in the solution manager ie SIDCLNT200
Thanks in advance
Regards
Amit

Hi Amit,
I think your expectation is not correct. I understood, you can create a message in a satellite system and you can see the ticket in SolMan service desk. Then everything is configured correct. What you are now looking for is to see the ticket in a solution when the sat. system is part of the solution. This is not working. If you create out of a solution a service desk ticket, these ticket get a special attribute that they belong to this solution, all other tickets can not be selected by a solution.
Sorry but I am quite sure that it is working like this.
There is only one option, that you define special variants so you can see only tickets from special systems, but these variants can not be assigned to a solution.
Regards,
uDo

Service Desk: Pricing data for partner could not be read

Hi all,
I am trying to configure the Service Desk functionality for Service Providers (on EHP1).
I follow the SAP Documentation (SAP Solution Manager: Service Desk for Service Providers) and SLA's made easy in SAP Solution Manager. Also some discussion threads helped me with some steps (I applied e.g. the recommendation from Pricing data for partner 106 could not be read. , but it didn't help).
I am facing some errors related to the CRM part of the configuration.
When I create Service Desk Contract (SLFV) in CRMD_ORDER, the error appears Pricing data for partner xxx could not be read. I checked the setting of BP and I am not able to find the reason, for customer's (sold-to-party) BP the sold-to-party > Sales Area Data the Sales Organization/Distribution Channel/Division are maintained. Which information for pricing is needed and where can it be configured?
Another error - I am sure it is related to the first one - the service contract cannot be determined in the service message (in Item details view under product). The error messages are about sales area/organization, so I suppose there is something wrong with the link Service Contract -> Business Partner definition.
Could you please help me what can cause the error?
Thanks in advance,
Vaclav

Hi Balaji.S,
my problem was solved when I double checked the settings of org structure. That means there must be a consistent setting for sales organization / distribution channel / division in businness partner (tcode BP), organizational model (PPOMA_CRM), product workbench (COMMPR01). The setting must be same for both the sales department of the service provider and the customer's company (I am sorry I am not CRM, so I am following just this simple logic)
In the long text of the error (in CRMD_ORDER) I could see "expected" combination for sales organization / distribution channel / division (message e.g. The access was carried out with sales organization 'O 50000613', distribution channel '01' and division '') -> when the org model was set up everywhere in this way, the contract was automatically filled by the organization data and in the next step the contract could be determined in the service desk message.
Anyway it took some time to find out the correct combination. Deeper CRM knowledge would help me much.
Vaclav

Failed to open the console and System Center Data Access Service wont start - SCOM 2012

Log Name: Operations Manager
Source: Data AccessLayer
Event ID: 33333
Data Access Layer rejected retry on SqlError:
Request: ManagementGroupInfo
Class: 16
Number: 208
Message: Invalid object name 'dbo.__MOMManagementGroupInfo__'.
=============================================================
Log Name: Operations Manager
Source: OpsMgr SDK Service
Event ID: 26380
The System Center Data Access service failed due to an unhandled exception.
The service will attempt to restart.
Exception:
Microsoft.EnterpriseManagement.Common.SdkServiceNotInitializedException: The Data Access service has not yet initialized. Please try again.
   at Microsoft.EnterpriseManagement.ServiceDataLayer.DispatcherService.get_Container()
   at Microsoft.EnterpriseManagement.Mom.Sdk.Service.SdkSubService.SdkChannel.Start()
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
=============================================================
Failed to connect to server ' xxxxx'
Date: 16/09/2013 20:36:16
Application: Operations Manager
Application Version: 7.0.8560.0
Severity: Error
Message: Failed to connect to server 'xxxxxx'
Microsoft.EnterpriseManagement.Common.ServiceNotRunningException: The Data Access service is either not running or not yet initialized. Check the event log for more information. ---> System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://xxxxx:5724/DispatcherService.
The connection attempt lasted for a time span of 00:00:02.0020300. TCP error code 10061: No connection could be made because the target machine actively refused it xxx.xxx.xxx.xxx:5724. ---> System.Net.Sockets.SocketException: No connection could
be made because the target machine actively refused it xxx.xxx.xxx.xxx:5724
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   --- End of inner exception stack trace ---
Server stack trace:
   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
   at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.EnterpriseManagement.Common.Internal.IDispatcherService.Connect(SdkClientConnectionOptions connectionOptions)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.Initialize(EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.CreateEndpoint[T](EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
   --- End of inner exception stack trace ---
   at Microsoft.EnterpriseManagement.Common.Internal.ExceptionHandlers.HandleChannelExceptions(Exception ex)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.CreateEndpoint[T](EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.ConstructEnterpriseManagementGroupInternal[T,P](EnterpriseManagementConnectionSettings connectionSettings, ClientDataAccessCore clientCallback)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.RetrieveEnterpriseManagementGroupInternal[T,P](EnterpriseManagementConnectionSettings connectionSettings, ClientDataAccessCore callbackDispatcherService)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.Connect[T,P](EnterpriseManagementConnectionSettings connectionSettings, ClientDataAccessCore callbackDispatcherService)
   at Microsoft.EnterpriseManagement.ManagementGroup.InternalInitialize(EnterpriseManagementConnectionSettings connectionSettings, ManagementGroupInternal internals)
   at Microsoft.EnterpriseManagement.Mom.Internal.UI.Common.ManagementGroupSessionManager.Connect(String server)
   at Microsoft.EnterpriseManagement.Monitoring.Console.Internal.ConsoleWindowBase.TryConnectToManagementGroupJob(Object sender, ConsoleJobEventArgs args)
System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://xxxxx:5724/DispatcherService. The connection attempt lasted for a time span of 00:00:02.0020300. TCP error code 10061: No connection could be made because the target machine actively
refused it xxx.xxx.xxx.xxx:5724. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it xxx.xxx.xxx.xxx:5724
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   --- End of inner exception stack trace ---
Server stack trace:
   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
   at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.EnterpriseManagement.Common.Internal.IDispatcherService.Connect(SdkClientConnectionOptions connectionOptions)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.Initialize(EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
   at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.CreateEndpoint[T](EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it xxx.xxx.xxx.xxx:5724
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
=============================================================
Log Name: Operations Manager
Source: OpsMgr Root Connector
Event ID: 28001
The Root connector received an exception from the Config Service on StateSyncRequest:
System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: The system cannot find the file specified.
Server stack trace:
   at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.EnterpriseManagement.Mom.Internal.IConfigService.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
   at Microsoft.Mom.Connectors.Root.RootConnector.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
================================================================
Log Name: Operations Manager
Source: OpsMgr Management Configuration
Event ID: 29105
The management group is not yet fully upgraded. OpsMgr Management Configuration Service will idle until upgrade is completed.
Operations Manager database version: 1.0.0.0
Minimum required version: 7.0.0.0

Yes, i change the credentials, but doesnt work.
Yes, i put the events in the
main question!
Events Logs:
=======================================================
Log Name: Operations Manager
Source: Data AccessLayer
Event ID: 33333
Data Access Layer rejected retry on SqlError:
Request: ManagementGroupInfo
Class: 16
Number: 208
Message: Invalid object name 'dbo.__MOMManagementGroupInfo__'.
=======================================================
Log Name: Operations Manager
Source: OpsMgr SDK Service
Event ID: 26380
The System Center Data Access service failed due to an unhandled exception.
The service will attempt to restart.
Exception:
Microsoft.EnterpriseManagement.Common.SdkServiceNotInitializedException: The Data Access service has not yet initialized. Please try again.
   at Microsoft.EnterpriseManagement.ServiceDataLayer.DispatcherService.get_Container()
   at Microsoft.EnterpriseManagement.Mom.Sdk.Service.SdkSubService.SdkChannel.Start()
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
=======================================================
Log Name: Operations Manager
Source: OpsMgr Root Connector
Event ID: 28001
The Root connector received an exception from the Config Service on StateSyncRequest:
System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: The system cannot find the file specified.
Server stack trace:
   at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout)
   at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.EnterpriseManagement.Mom.Internal.IConfigService.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
   at Microsoft.Mom.Connectors.Root.RootConnector.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
=======================================================
Log Name: Operations Manager
Source: OpsMgr Management Configuration
Event ID: 29105
The management group is not yet fully upgraded. OpsMgr Management Configuration Service will idle until upgrade is completed.
Operations Manager database version: 1.0.0.0
Minimum required version: 7.0.0.0

Service Desk - Create Message from Satellite System

Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
Yan

Yes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
Select the action profile - SLFN0001_STANDARD_DNO
Select the action - SLFN0001_STANDARD_DNO_CRM
in processessing type, change the container value to ZSFN.
Hope this will be helpful.
Regards
K.Kumar

Service Desk Message Creation Error on R3E System

Dear Team ,
We are not able to create the message from R3E System.Whenever we are
creating the message from R3E Satellite system ,message is thrown "Error513 , No Message is not created in service Desk." At the same time, in
CRM_DNO_Monitor on solution manager system , I am able to see thismessage without external reference number. This solution manager is
connected to 5 satellite systems where service desk message creation is
working fine.
This problem is occuring only with R3E & R3T System.and it might affect
to R3P production servers also . Kindly look into this as urgent issue
Message creations on R3E systems was working fine upto 12/4/2008.
HR/ABAP/BASIS Patch Application activity was carried out on 17/4/2008 onR3E System.Kindly suggest if this has affected message creation.
Regards,
Pavan.

Hi pavan,
Pl check ,action profile assigned for the message type SLF1 (correct: SMSD_ABA_MLDG_SERVICEVORGANG or SLFN0001_STANDARD_DNO) is correct or not also check
Number ranges are assigned correctly.
Assign the points ...
Regards
Chandravilas
Edited by: Chandravilas Sonawane on May 14, 2008 12:13 PM
Edited by: Chandravilas Sonawane on May 14, 2008 12:25 PM

Cannot "Complete" Service Desk Messages in External System

Hello Solution Manager Experts!
I have an issue where we had two Solution Manager Service Desks and needed to consolidate into one. As part of that exercise, we set up an external service desk relationship between the old service desk (call it SID OLD) and the new service desk (call it SID NEW). When sending the service desk messages from OLD to NEW via the action (Send to External Service Desk) we can only set the status to "Accepted", and the status "Completed" is grayed out for the service desk message that resides in the NEW system. In the NEW system, under the Transaction Details-->Transaction Analysis there an error indicating that the message can only be closed by the external system (OLD). However, in the OLD system, the original message is already set to "Complete", and I am no longer able to do anything with the original service desk message. Even if I make another copy of the message in the OLD system and resend the copy to the NEW system (as status "new"), I still cannot mark the service desk message "Complete". In the OLD system, even of this copy of the service desk message is something other then Complete, I cannot mark it complete and synchronize with the new system. I get an error in the old system that says that "The problem message is locked in external system SM_NEWCLNT030_SERVDESK", which is obviously a reference to the RFC destination for the new external service desk.
How can I go back into the NEW system and change the message to "Complete"? Additionally, even if I could close the message in OLD and synchronize with NEW, I am curious how I would get around this issue if the OLD Solution Manager service desk needed to be decommissioned, and was no longer available, this would still be an issue of closing out service desk messages to a status of "Complete". Is there some kind of program I can run agains certain service desk message numbers which will "break" that relationship with the OLD service desk so I can set those messages that originated in OLD to be "Complete" in NEW?
Any service desk messages that are created directly in NEW can be closed out to "Completed". This is an issue that is only a problem with messages that originated in OLD. I hope this makes sense.
Your input is greatly appreciated.
Thanks!

I found a workaround by going into the status profile in the NEW system, double clicking on the CONF status, changed "To be distributed" to "allowed" and "set". Then I backed up one screen so I could see all my status's; and then in the last column of the CONF status in the column labled "Trans.", I set it to RELE instead of FINI.
This enables me to set the "completed" messages from my legacy (OLD) system to "completed" in my (NEW) system. Once I have all the status's set, I'll set the status profile entry for CONF back to the way it was.

System data of Service Desk

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