What's up with Creative tech support???

I sent them an email detailing my problem. I started with the problem that my Zen V plus was in recovery mode and nothing was working (reboot, reset button) went to web site and used the recovery tool located there. Did not change anything, it'sdid not work, tried it again and then got the message on my MP3 that there was a firmware problem. My PC now doesn't regognize the MP3 player. The reply I got back from Creative tech support was try the reboot option from the recovery menu.
What part of - I tried it and it didn't work and now the only thing on the screen is "firmware problem" don't they understand.
Why don't they have a li've chat for tech support. I'm wondering why I bought a Creative lab MP3 player

I did get back to them with exact details of what I did. What I tried per the suggestions on the web site for trouble shooting the problem. They responded back with the EXACT SAME LIST I told them I already tried.
I was in recovery mode
tried the reboot option - nothing
tried the clean up option - nothing
tried the recovery tool from web site - nothing
tried to reload OS and now the PC doesn't reconize the MP3 player
tried all the options suggeted for getting PC to recognize MP3 player as web site suggests and NOTHING WORKS
explained that to tech support and I get instructions for things I ALREADY TRIED.
Again, why is there no li've chat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Angry with Creative Tech Support!!! Battery fried and they won't help!

I am seething with anger right now over the awful Tech support I just received from Creative's Tech support phone line. I called to find out how I can get my almost new less than 2yrs old Creative Zen Sleek Photo 20gb MP3 players battery replaced. I am sure that my brand new Toyota Prius mp3 AUX jack fried the batter in my player. I have owned this for less than 2 years, and I hardly ever used this player. I always kept it charged fully and rarely played it.
I have kept my player plugged into the AUX jack in my new Prius for the past 3 weeks, I went to turn it on yesterday and the battery was dead, it would not power up, so I just thought I forgot and left it on in the car and the battery just needed to be charged. I charged it up from 5pm last night to 6am this morning and it still showed it was charging, but no progress was being made on it. I unplugged it and tried to power on, nothing,, dead,, so I plugged it back into the charger and powered it on, it came one and started playing, then I left it on and unplugged it from the charger and within 20 seconds it gave me the warning that the battery was low and it was shutting down. The battery bar was completely white and showed that it was not charged at all from all those hours of charging, it usually charges full within 4 hours, it had been plugged in for 3 hours with it not being charged at all, yet it showed that it was charging..
So, I know the battery is now fried, and I am sure the Prius AUX jack killed the battery, I have already heard of one other person this happening to on a Prius message board.
So, I called up Creative this morning to just ask them how much to put in a new internal battery and fix it, they won't do it because it is out of warranty,, I told them I know it is out of warranty, but I am willing to pay? them to fix it, they told me that don't do? that, and I then asked very nicely and calmly to please direct me in how I can get it fixed, silence,,, from the agent,, she did not know what to say, basically she kept telling me I would just have to buy a new one.. I repeatly asked her to please tell me if the internal battery is replaceable by "SOMEBODY", I know Creative will not repair it, but you cannot tell me that this player is garbage now and nobody can fix it just because Creative refuses to do so.
I then asked her how they can make a $250 product that cannot be repaired once it is out of warranty. I asked her what kind of company makes products that are not fixable?, This does not make any sense at all. once again, silence from her.. I kept? repeating that I just want to know if the battery can be replaced by somebody and how to go about finding out. She acted like it was a big secret. I said, Look, I know you won't fix it, but it has to be fixable by somebody... right,, or are you telling me that once the warranty is out, products just need to be thrown away in the garbage and replaced with a new one,, there is nothing else wrong with the player, the battery is just fried, that is all, as it still works when it is plugged in to the charger.
You cannot tell me that a company like this makes internal batteries that are NOT fixable once they break, and the ONLY solution is just to buy a new product? This is insane, if this is the case I will NEVER buy another Creative product again..
I have now called Toyota to see what they are going to do about this, but I'm not sure how I can proove that the AUX jack really did the damage. I know it did, but all I want to find out is how to get somebody to replace the internal battery.
I have over 4,000 songs on this thing and I don't want to buy a new one and have to download them all again, this took me over 6 months to do this...
Does anybody have any suggestions, I really truly disappointed in Creative and how they operate. I asked to speak to a supervisor and she wanted to pass me along to another Agent, I said NO, I want your name and the supervisors name and I am now waiting for a call back within 48 hours they told me.

HI, Thanks for the websites, I did find some yesterday,, Be assured that if your player is out of warranty Creative will not repair it for you even if you tell them that you will pay for the repair. They just don't care, they want people to just buy a new one and they will refuse to tell you that there are places out there that will fix it for you. It is like some big secret I guess and their customer service reps in the Tech dept. will NOT tell you this. To me, this is such a deception and the most awful customer service in my opinion. I can guarantee that I will never buy another creative product again if? this is how they deal with customers that have purchased their products.
I was not blaming them for the battery not working or anything just wanted their help in finding out how I can get it fixed. Crap happens and things break, but if Creative truly has the opinion that they will refuse to talk to you after the warranty has run out, this is totally appalling. I actually had to lie when I called and I had to hit the button that said that my player was less than 6 months old. Because there was NO way for me to talk to a li've person or get any questions answered by them if the player was out of warranty. They direct you to the website help, but that site is NOT working, and I still get a message today telling me that some "Kana" help website is currently not responding. This has been doing this since yesterday.
So, right off the bat you are already shown that Creative could care less about their products after the warranty runs out.
Oh, and I never said in my post that I did not have my music backed up on CD's or on the Computer, I merely said that I did not feel like downloading all 4,000 songs again onto a new player, that takes time. I have over 25,000 songs, almost my entire CD collection on my computer and it does take time to go over all those again and pick the ones I would want on a new player. All of my music is backed up, that does not mean though that it is not a pain in the butt to transfer them all to?a new player. I certainly will not buy another Creative product, so I would in essence have to start all over again and pick out the ones I want on a new player.
I'm in the process now of finding one of those repair places on the web to fix it, but I will never buy another product from Creative again

Creative Tech Support, what a waste of my ti

My Zen 20GB froze on the 'Zen' screen and wouldnt let me turn off or reset the player, had to wait for the battery to flatten. E-mailed creative, and the automated reply said -3 working days to reply, which seems quite a long timescale for a company of its size. That was 5 days ago, an i am still waiting for them to get back to me! Whilst i am on the other side of the world with no way of getting access to my music, the only source of which was stored on my player. What is wrong with this companies support?:angry:

Didnt know that taking the battery out would work, creatvie dont mention that, cos they are a waste of time, i currently have 20gigs of music sitting on there doing nothing with the firmware uninstalled cos that was what i was told to do, and they wont tell me how to sort it:angry:

I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

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What's up with Safari not supporting United States Postal Service web actions since the update???

What's up with Safari not supporting the United States Postal Service web apps since the last update?

Exactly what web apps? Did you see them at the Mac App Store? Or can you post a link to where you saw them please.
Or are you talking about an iPhone or iPad with iOS?

What is wrong with Creative Cloud Connection Update

What is wrong with Creative Cloud Connection Update? I've tried 25 times to update but it does not work? Can you please help?

I opened my Adobe Application Manager, and I saw there was an update for Creative Cloud Connection and pressed update. When the installation was at 49% a message came and said: Please close te following applications to continue: - Adobe Creative Cloud Connection. And a buttom: Cncel update or Retry.
I have Retry 50 times, and it says the same.
I have restart my computer several times, and the same happened when I come to 49% of the installation.
What is the problem??

Can I interact with SAP Tech Support Team over phone?

Hi,
I and my architect in my company willing to interact with SAP Tech Support Team over phone (i.e. Like to setup a Call with them). we have bought a license with us for Crystal Report 2008. My architect has few queries to be clarified and willing to interact with them.
Is this possible? If so can you please provide the contact number for the same.
Thanks & Regards,
Mani G.S.

Hi Mani,
If you don't have a support contract to create a case in [Service Market Place|http://service.sap.com/support] then you can purchase a single case from this [link|http://store.businessobjects.com/store/bobjects/Content/pbPage.CSC_map_countyselector/pgm.67024400?resid=Tj14uQoHArEAAEctJGsAAAAI&rests=1312651449029]
Don
PS - it's a holiday in North America today so if you do call it may take a day to get back to you.

Tech Support Hell, a very Creative Tech Support H

Didn't think it would happen to me.
Had to reinstall everything on my PC -- twice. After getting everything
loaded on, I went out to the Creative website for my Creative
Soudblaster Audigy sound card, and tried to use their software
autoupdate the drivers. The online autoupdate reported that their
download server was unavailable. So I thought, fine, I'll try again the
next night. Same thing next night, server unavailable. So I waited
until the next night, and same thing again. So I emailed Creative
Support that their autoupdate download server was reporting as
unavailable. And I asked them if they were still supporting the
autoupdate feature for their older products.
They sent me back an email telling me to remove the soundcard drivers
and reinstall them again to see if this fixes the problem.
I replied that reinstalling drivers on my PC to fix a problem with their
website is like draining the gas from my car and then putting it back to
fix a problem with their car. And I also pointed out to them, that by
this time, their manual download servers for North America were no
longer available, and that I had to go to their Ireland download servers
to manually download and update the drivers from my Soundblaster card.
They sent me a reply asking me to detail the steps I went through.
Which I did, clearly pointing out that I went to their United States
servers, which you can only get to through the site "us.creative.com"
Later that day I got a reply in Spanish.
So I emailed them back asking why they are sending me emails in Spanish?
Today I got two replies -- one telling me that my email had gotten
misrouted, which was why it was replied to in Spanish (the person who
received it couldn't tell that it was written only in English? Was
that why they responded only in Spanish?).
The other told me that my problem was that I hadn't gone to
"http://us.creative.com" site, and that was the cause of my problems,
even though I had pointed out that I had gone to Creative's United
States site, and detailed the steps that got me there.
So I emailed them back, repeating the steps I took and pointing out to
them that this does indeed take a person to "http://us.creative.com",
and I asked them what part of my previous email they had not read.
I am wondering what "Creative" response I will get this time.
I also have copies of all the emails in case anyone wants any proof.
S Pearson
P.S. Just as I was ready to post this, I got a response to the last email I sent above. And it is, you guessed it, completely in Spanish. Sigh.
I wonder if Creative is capable of being embarassed by this, because to call this kind of stuff Customer Support is like calling a jock strap and tennis shoes formal evening wear.

Well, my original intention had been just to let them know they had a server that was not responding (and actually had been unresponsi've for two days by the time I emailed them), and to just ask a question.
My question did get answered, and someone finally responded that they had been doing some server maintenance that weekend, and there had been some problems with a few of the download servers that made them unavailable for awhile.
The email address I used is different from what is in my profile. If you really need the email address I used for this, I can give it to you, I just prefer not to put that one in a public forum. I get enough spam in it the way it is.
I realize your tech support people are probably swamped. It would be nice if they would read a little bit farther into the emails before replying, though, and all of this could have been avoided.
And after having done some system administration work in my career, I know from experience that no matter how much monitering software you have on servers, there will still be times when an end-user will be notifying you about a problem with your servers way before any software or hardware will.
SPearson

Having trouble with CS5 tech support in India: want to contact US support or customer service

I am sorry to post this question, but I have tried everything else I can think of to solve my problem. I think that I am suffering from a minor bug in updater. When I run it, it seems to install everything except Embedder 3.1[sic?]. I called tech support to report the issue. I reached the service center somewhere in India. A very polite individual ran me through an extensive (over an hour) series of diagnostics, including uploading a log of my problem. He had no solution, but said it was not either my hardware or software. I figured that the bug would be reported, and Adobe would get back to me sooner or later with a fix.
Unfortunately, the service center does not seem to have a procedure in place to deal with a problem for which there is no known cause, or solution. Three days later, I received a follow up call. Another hour on the phone, running diagnostics. Same result as before. Three days later, another call from a level 1 tech support representative. Same questions. At this point, I requested to speak to a supervisor. A week later, I tried to explain to the supervisor that they needed a procedure to programmers, or someone who keeps track of unsolved bugs. Guess what, I'm getting called again by level 1 tech support, with the same diagnostic routines. Speaking of infinite loops.
No one will put me in touch with someone at Adobe, in the US, to whom I can report the procedural issue. I really appreciate the follow up, but the pointlessness is driving me crazy. If I decline to run the same diagnostic for the fourth time, they want to close the case. I have been using some of these products since Photoshop 2. I am at least marginally competent on a Mac. Can someone tell me how to contact Adobe in the US to give a real live person feedback on what I perceive to be a procedural problem. Every number I try puts me back in India. Finally, and with all due respect, most of the representatives, while very polite, have trouble speaking and understanding English (especially colloquial English words like "sure", "OK" and "right").
Bottom line, I would like to speak to someone in the US about the tech support service. Their effort is good, but the results are driving me crazy.

I realize this. When calling prepaid cus service it only gives you the option to input your #. If you dont the system hangs up on you. When I input my number the system doesnt recognize it and hangs up on me.

What happened to e-mail tech support

I noticed that email tech support is gone.
I have had problems with a Linksys product and I would like a solution, but can not get one.
Tried using the online talk thing but it was taking too long to get to an available person. Which is what I thought the email was for, communicating together when meeting at the same time proved to be a burden.
I have also tried getting it solved here, while I have seen others have this same problem, I haven't seen it actually solved.
So does anyone know if email based tech support will return?
Or even better does anyone have a solution to my units problem?
--Model--
WRT55AGv2
--Firmware--
v1.79
--Model style--
Cable
--ISP--
Comporium(a local one, and the only one)
--MTU--
1365
--MainPC--
LAN port 1 wired
--Misc--
Second wired PC
Nintendo DS uses wireless time to time
while distance is lacking, it does work when the router works
Both PCs run XP
--Issue--
Router will crash when I am uploading files. This includes any protocol I have tried, so I don't believe it is linked to any one protocol.
The crash requires me resetting the router via soft reset switch.
Upload speed doesn't go over 35kBps so the amount of info is not the issue either.
I have tried redoing the setup, making sure the firmware loaded correctly and everything.
I have even sent the unit back to get a new one and the problems still happen.

Hi,
did you perform the HARD reset operation?
Means: please press the reset button, hold it for 90 seconds. After first 30 seconds please unplug the I/O cable and plug it again (3-4 times) -- then (still pressing the reset) wait 30 seconds more.
hard reset is done
now wait till the lights stop blinking, the router makes stable and adjust settings from scratch.
In case that the issue happen again - the only thing i can advise you is to return back device to Store.
I hope that was helpul
Rafal

How can I get in contact by telephone with Adobe tech support for Premiere Elements 12?

The Adobe support pages on their web site are a maze and I keep going in circles and can't find how to actually talk on the phone or chat with tech support. Help please.

pastorok
Please click on the following link, and, when it opens, click on the statement "Still need help? Contact us." to bring up Adobe Chat. I would suggest that you select a topic such as "Downloading, Installing, and Setting Up" or "Orders, Refunds, and Exchanges" to get through to Adobe Chat. Otherwise, you are likely to get bounced back to the forums with those link opportunities.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
Please let us know if we can be of any assistance with your Premiere Elements workflow. We are not Adobe. Just users in user to user forum. If Serial Number Issues or Activating My Product, Adobe is the only one to resolve that type of issue. In that case, also use the link above with the Serial Number Issues or Activating My Product topic.
Thank you.
ATR

Wireless Mighty Mouse won't work properly with MacBook/tech support stumped

Hi. First post. Anyone heard of this problem? Appears to be location-sensitive. Problem described below, but first, short background...
Just bought entire Mac system after decades in corporate world with PC. Believed the TV ads that it would be simple. Already have been back to Mac store 6 times and have spent roughly 7 hours on phone with help line. Mac store even replaced Macbook entirely in case it was faulty logic board/Bluetooth circuit -- didn't help. Also, problem doesn't happen in store. So, to get to the point:
Wireless Mighty Mouse doesn't work properly when hooked up to Macbook -- herky-jerky, slow, unresponsive, sluggish, imprecise, intermittently better/worse. Went through a few Mighty Mouses and finally gave up; now using hardwire mouse and there's no problem. But before I return Mighty Mouse for refund, would like to see if there's a solution b/c I'd prefer wireless.
System is the latest little souped-up Macbook, 23" HD Cinema external monitor, external wireless Apple keyboard (which works fine), wireless Mighty Mouse (the culprit), Airport Express, HP printer. All brand new from local Mac store (Fifth Avenue, New York)... where the Genius counter folks have given up. I'm not convinced they believe me because (a) the problem doesn't occur there, and (b) after a couple of new Mighty Mouses, they finally just gave me a new Macbook to make me go away... but after going through the whole system setup once again, same problem. Have tried many different mousepads, BTW.
Tried all the stuff phone tech support suggested -- removing/installing/reinstalling software, etc. Airport works fine; using modem and printer connections there. Bluetooth works fine with keyboard. I've scouted around for intefering devices; even unplugged electrostatic loudspeakers and old tubed amps in living room (concrete wall separates rooms), unplugged hifi in same room, etc. On 40th floor of Manhattan hi-rise; concrete walls between neighbors. Have never had interference before with anything; previous PC system worked fine with Microsoft wireless (optical) mouse.
This is no longer urgent because hardwired Apple mouse works well. It's just mysterious.
Any thoughts?
Other than that, I like the Mac environment so far. Fifth Avenue store is cool, also, because it's open 24/7.
Ken
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM

Hey, thanks! That was fast. I'm impressed by the Mac community.
This program helped my hardwired mouse, actually, and did give me wider parameters on the wireless mouse, but it didn't correct the herky-jerky/sluggishness -- actually amplified those problems.
Ken

Talked with apple tech support about 7.0

I was having problems with the 7.0 installation. I could install it, but when I clicked on it the hourglass would show and then nothing. It wouldn't open. So I called apple. I was on the phone for over an hour with a tech "specialist" and they walked me thru what I should delete, remove, re-install, etc. Did EVERYTHING and it still doesn't work. So, you know the response they gave me? Something with my microsoft software must be causing a problem, so I need to contact microsoft. I told them I've had no problem downloading until now. And they did admit they had a "few bugs" that they were working out, but it's my software that's causing the problem. So in other words, we don't know, I'm passing the buck.
If anyone can help me get my itunes working, I would SO greatly appreicate it!
Apple doesn't have a fricken clue. Also, they knew there were bugs in it, and released it anyway. I'm about ready to switch to a dell.

Yeah... I've had a couple of the Apple Kool-Aid drinkers try and tell me the same thing, "It must be your PC or XP".
Well then explain to me, how everything, including iTunes 6.0.5 was working almost flawlessly prior to installing iTunes 7.0? How is it, that this well-operating system/machine was fine and upon installation of iTunes 7.0... it somehow triggered some long dormant fault?
Please...
So not only did they release a bug'd up version to the public... they're liars also.

HT1414 I have been on the phone twice tonight with your tech support. didnot.

I just bought my iPad this afternoon and having trouble getting through your security question regarding my birthday. Your tech support team can't seem to help in any way. They also don't call me back when they tell me that they will. Apple should be ashamed of their tech support.
Is there anything special I need to do to return your equipment to The Target store where I bought it? It is of no use to me if it cannot be started up.
Thank you,
Ex customer Lynn

Hi Ivlasschaert,
You are not addressing Apple or Apple employees here. We are users just like you....if you have a question we can answer, please let us know. Otherwise, there is nothing we can do for you here....
Cheers,
GB

What is wrong with Flash Technical Support?

I had to install a new hard drive and I use Windows XL SP3. All of my Production Premium CS3 applications are activated except Flash CS3 Video Encoder. I have reinstalled it. I have deactivated all of my CS3 and reactivated it. The Encoder still has not activated.
I entered this in the Support Portal on June 25, 2009. No one has contacted me. I have held for Technical Support for several HOURS. I am an Editor. I paid for the software. I am LOOSING MONEY due to the fact that no one at Adobe cares to answer the Support Portal or answer the Technical Support phone. I am willing to PAY for support for something that should be free. What is going on at Adobe??????????????????????????

Thank you for your response, UniQRO. Yes, piracy brought this on...but I'm wondering if there is a bigger issue. Why is Adobe not answering their Support Portal or Support phone? Are they having financial problems like other companies? Are they getting ready to go out of business?
I've spent 10 years buying, using, learning Adobe products but am beginning to wonder if that was a mistake. I'd love to hear from someone in Adobe tell me why my support of their company has not been a mistake. I will be upgrading in the near future and will definitely consider Support (or lack of) in my spending decisions.

What's up with Creative tech support???

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